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Reviews of Quality Inn & Conference Centre

2.5 out of 5
Quality Inn & Conference Centre
7150 Gaetz Ave, Red Deer, AB

Reviews

7.6

Good

Rating 10 - Excellent. 96 out of 346 reviews" "
Rating 8 - Good. 147 out of 346 reviews" "
Rating 6 - Okay. 52 out of 346 reviews" "
Rating 4 - Poor. 26 out of 346 reviews" "
Rating 2 - Terrible. 25 out of 346 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice pool and hot tub
Stayed 7 nights in Apr 2024
Response from Hamza on Apr 24, 2024
Thank you Claude for this amazing review, it was a great having you here, and we will be pleased to have you again whenever you are in town.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a nice stay!
Stayed 2 nights in Apr 2024
Response from Hamza on Apr 22, 2024
Thank you for this amazing feedback Kelsey, it was a great pleasure having you with us, and we will be very happy to accommodate you once in town again.

8/10 Good

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool and hot tub. Enjoyed my two weeks thank you.
Stayed 7 nights in Apr 2024
Response from Hamza on Apr 20, 2024
Thank you Claude for this great review and glad we reach your expectations, we will be happy to have you again.

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Marlana, Brooks

Travelled with partner
Liked: Cleanliness, staff & service
First time staying in this hotel. Property is nice and room was clean. We had an issue with the shower not getting hot but other than that it was clean, quiet and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Everything was perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The Quality Inn was clean and quiet and very conveniently located. Staff was pleasant and helpful. Great value for the price!
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was loud
Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty run down, carpets were dirty throughout.
Stayed 1 night in Mar 2024

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was awesome 😎
Stayed 1 night in Mar 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
DID NOT CHECK AROUND MUCH BUT REASONABLE PRICE AND NICE SERVICE
Stayed 1 night in Feb 2024

6/10 Okay

Blake

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Property is dated
Stayed 1 night in Feb 2024

10/10 Excellent

denzil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location ,easy access to transportation ,its walkable to many activities. appreciate the hospitality .
Stayed 5 nights in Jan 2024
Response from Ted on Jan 26, 2024
We’re really appreciative of your business!Thank you for taking the time to review us!We look forward to seeing you again soon!

6/10 Okay

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine, especially for people who want to catch Red Arrow bus in early hours or inclement weather. We did just that, anticipating -40C weather and difficult to call Uber or taxi in the morning. But the hotel has a policy restricting Red Deer residents staying. Strange policy but it is there. Be aware when you book.
Stayed 1 night in Jan 2024
Response from Ted on Jan 26, 2024
Thank you for for taking the time to let others know about your experience.We regret our policy impacted your plans on such a cold night.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ted on Dec 28, 2023
Thank you for your review! We want you to know your business is appreciated and we look forward to seeing you again.

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tryed to get a room for family coming in from out of town, and i was not allowed to. Even tho i booked it on hotels.com. i went in to pay and check in for the room and was told at the front desk because i lived in the same town i was not allowed to book a room. So i had to scramble to find a hotel for my family. I was discusted and will never recomend this hotel.
Stayed 1 night in Dec 2023
Response from Ted on Dec 22, 2023
Always read the hotel policies before you book.

8/10 Good

Laura

Stayed 2 nights in Dec 2023
Response from Ted on Jan 26, 2024
Thank you for choosing to stay with us.Your business is appreciated.

4/10 Poor

Travis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Fire alarms going off. Asked if I can deal with it. Downgraded rooms with no rebate, nothing. Key not working for room. Went to front desk for keys 4-5 times. Black flies dead all over room. Noise from club next door.

10/10 Excellent

Theresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy assess, great security and clean.
Stayed 4 nights in Nov 2023
Response from Ted on Dec 5, 2023
We’re happy to know you enjoyed your stay. Thank you for letting everyone know.We look forward to seeing you again.

6/10 Okay

Geoff

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ted on Dec 5, 2023
Thank you for your business!

10/10 Excellent

Fetoun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 2 nights in Nov 2023
Response from Ted on Nov 28, 2023
We are glad to have met your expectations and look forward to seeing you again.Thank you for your business.

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a good place. Staff was good. Food was excellent. All in all above average
Stayed 1 night in Nov 2023
Response from Ted on Nov 16, 2023
We are happy to know you enjoyed your stay and look forward to seeing you again!

6/10 Okay

Holly

Stayed 1 night in Nov 2023
Response from Ted on Dec 22, 2023
Thank you for staying with us. Your business is really appreciated.

6/10 Okay

Cal

Liked: Staff & service
Disliked: Cleanliness
The room was not clean floor had lots of dirt bathtub wasn’t cleaned properly was not impressed
Stayed 2 nights in Nov 2023
Response from Ted on Nov 16, 2023
We apologize for your experience and will redouble our trading efforts.Thank you for your business.

6/10 Okay

Jocelyn

Travelled with partner
Liked: Staff & service
The food at croffle was amazing. It out room wasn’t cleaned when we checked in so we had to be moved to another room. And just a sketchy place in general
Stayed 1 night in Nov 2023
Response from Ted on Nov 12, 2023
Yes. A mistake was made at check in when you arrived early. Our staff apologized and offered you something to make up for your inconvenience.We are glad you enjoyed the restaurant; however, we can’t imagine what made you feel our hotel was “just a sketchy place in general”.We thank you for your business.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on site, bed was comfortable. Price was good
Stayed 1 night in Nov 2023
Response from Ted on Nov 12, 2023
Thank you for choosing our hotel. We appreciate your business and thank you for your review.

4/10 Poor

garnet

Travelled with family, Business traveller
at 3 in the morning was a guy passed out in hallway and noise of 2 others trying to get him up went on for hour first 2 rooms had no heat in them 3rd one the heat did work
Stayed 2 nights in Nov 2023
Response from Ted on Nov 12, 2023
We really do apologize for all your inconveniences.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ted on Nov 12, 2023
Sorry to have let you down, Don.Please feel free to contact me personally at: ted@qualityinnreddeer.com

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ted on Nov 10, 2023
We regret you didn’t enjoy your stay. Feel free to contact me ted@qualityinnreddeer.com

8/10 Good

Gary L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with good staff
Stayed 2 nights in Nov 2023
Response from Ted on Nov 8, 2023
Thank you for letting everyone know about your stay and our team definitely appreciates your kind words.Thank you for your business and we look forward to seeing you the next time you are in Red Deer.

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Room never got cleaned between nights. Had to get a plunger at 4:30 in the morning to unplug toilet. Was told they would check it in the morning never did. Was offered $10 for the inconvenience. Checked with another guest and their room was cleaned daily. Front desk staff could of cared less! Don’t stay here if you expect customer service!
Stayed 2 nights in Nov 2023
Response from Ted on Nov 6, 2023
We regret your dissatisfaction. We often find the “do not disturb” signs left on the doors are the reason housekeeping and maintenance staff don’t meet our guest’s expectations. They are trained not to disturb.

4/10 Poor

Sage

Stayed 1 night in Nov 2023
Response from Ted on Nov 28, 2023
We are in the midst of remodelling plans and certainly hope you will return to our hotel again.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and well kept. Bath tub drain was broken. Front desk was notified. Staff was very pleasant. Breakfast was not free. Paid. Good sleep.
Stayed 1 night in Nov 2023
Response from Ted on Nov 3, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again the next time you are in Red Deer.

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and quiet place
Stayed 2 nights in Oct 2023
Response from Ted on Oct 27, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Dylan

Stayed 1 night in Oct 2023
Response from Ted on Oct 28, 2023
Thank you for staying with us!We really appreciate you taking the time to let our team know they are doing a good job. We all hope you will stay with us the next time you are in Red Deer.

2/10 Terrible

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2023
Response from Ted on Oct 26, 2023
Well Robert, we can’t fix what you don’t tell us.But; here are some of the improvements we are we are working on.Our pool and hot tub will be open very soon, half the hotel will have new bedding, we will be replacing draperies, carpets, we have recently opened a K-Pop Cafe and we will have a new lounge in January.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the front desk man I forget his name but whoever was working October 1 evening shift was a top notch guy and super welcoming. He called me a cab as well as I didn’t know the area well. Room was clean and tidy but overall it was a great stay and the guy working front desk that evening went above and beyond for me ! Thank you
Stayed 1 night in Oct 2023
Response from Ted on Oct 9, 2023
We’re so glad to know you enjoyed your stay. It is always nice to receive positive feedback and yours will be shared with our team. Thank you for taking the time to let us know!

4/10 Poor

Marilyn, CALGARY

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The carpets are ready for the landfill. I try not to feel grossed out standing on a dirty stained carpet. But, yuck. The rooms are old but the bed was comfortable except for the shrinky-dink pillows. Weird for a king sized bed. Windows do not open and air is loud. Staff were quite good and conference food well presented and tasty but asking for onion free meal got me a salad roll and fruit. I think it was vegan and gluten free. My friend uses a wheel chair and booked an accessible room. Upon arrival she was informed they did not have any of that type of room. She had to find another hotel.
Stayed 2 nights in Sep 2023
Response from Ted on Sep 19, 2023
Thank you for taking the time to let us know about your stay.Pillows will be coming soon! Pool is ALMOST reopened.Thank you for staying with us. Your business is appreciated.

10/10 Excellent

Roxie

Stayed 1 night in Sep 2023
Response from Ted on Sep 19, 2023
Thank you for rating your experience with us. So many choices out 5here and we are honoured to know we met your expectations.

6/10 Okay

David

Disliked: Property conditions & facilities
It was in the right city.
Stayed 2 nights in Aug 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next tim3 you are in town.

4/10 Poor

Madison, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next time you are in town.

4/10 Poor

Maggie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rough part of town, in a strip mall with bars. People loitering outside. Doors lock at 10pm Pool was closed for our visit. Hair in the sheets, bathroom was clean. Carpets throughout were very dirty.
Stayed 2 nights in Aug 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next tim3 you are in town.

6/10 Okay

Jordan

Business traveller
Liked: Staff & service
My stay was fine. The staff was kind and helpful. The property itself is a little old/run down and dirty. The furniture in my room was very used and should be replaced. Desk chair was coming apart.
Stayed 2 nights in Jul 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next time you are in town.

6/10 Okay

Mona

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs Reno’s. AC didn’t work, beds were uncomfortable, dingy . Would not recommend this property.
Stayed 1 night in Jul 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next tim3 you are in town.

8/10 Good

GM

Stayed 1 night in Jul 2023
Response from Ted on Aug 29, 2023
Thank you for your business. We hope to see you again soon.

6/10 Okay

Jodi

Stayed 1 night in Jul 2023
Response from Ted on Aug 29, 2023
We regret we didn’t meet your expectations this time. Upgrades are coming and our pool & hot tub will soon be open again.Perhaps you will think of us again; the next time you are in town.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ted on Aug 29, 2023
Thank you for staying with us! You’re business is appreciated.