Pool

Reviews of Ramada by Wyndham Ponoka

2.5 out of 5
Ramada by Wyndham Ponoka
#1 - 6707 Highway 53, Ponoka, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 276 reviews" "
Rating 8 - Good. 109 out of 276 reviews" "
Rating 6 - Okay. 25 out of 276 reviews" "
Rating 4 - Poor. 8 out of 276 reviews" "
Rating 2 - Terrible. 5 out of 276 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

darcy

We didn’t like showing up at 345 pm and being told to come back in an hour because our room wasn’t ready Check in 3 pm?!? Also seemed like the staff let town kids into the pool area Rowdy kids made it impossible to have fun with grandkids
Stayed 2 nights in Feb 2024
Response from Lana on Mar 2, 2024
Hi there I am terribly sorry to hear about your dissatisfaction. Yes check in is at 3 and our housekeepers do their best to have al needed rooms ready for 3pm, however in some cases when we have a complete turn around it sometimes can be tough, as this was the situation that weekend, again I am terribly sorry for that. We had a big swim meet and darts tournament that weekend, so likely there was a lot of kids in the pool, I assure you our pool is not open to the public. Again I am sorry we fell short on the checking in at 3 I hope in the future this doesn't happen again.

10/10 Excellent

lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Children enjoyed the pool!
Stayed 1 night in Feb 2024
Response from Lana on Feb 27, 2024
So happy the kids enjoyed the pool. Hope we see you in the future

10/10 Excellent

Kosta

Stayed 1 night in Feb 2024

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Sergey

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool is freezing cold and no heat in the pool area. No climate control in the room. A bit noisy
Stayed 4 nights in Jan 2024
Response from Lana on Feb 5, 2024
I am so sorry to hear this, we are working hard to get this all fixed and running to par. It does take quite sometime to heat the pool back up once full. I am hoping the next time you are in the area, you choose us again and the situation will be rectified.

10/10 Excellent

Sharon, Jarvie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean and quiet
Stayed 1 night in Jan 2024
Response from Lana Smeall on Jan 30, 2024
Thank you for choosing the Ramada in Ponoka. I am happy to hear that you seemed to enjoy your stay. Looking forward to the next time you return.

6/10 Okay

Johannes, Carvel

Stayed 1 night in Jan 2024

6/10 Okay

Nedra

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Good sleep.
Stayed 5 nights in Dec 2023

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Free breakfast offered and a fairly good variety.
Stayed 2 nights in Dec 2023
Response from Ramada Ponoka on Jan 15, 2024
Thanks Roy. We are glad that you were pleased with our breakfast service. We look forward to serving you again.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice swimming cause we were the only ones in the swimming area
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenience to amenities. The staff was great. The hotel needs renovations. The chair in our room had stains on both sides of the cushions. The bathroom was clean, but small. The mattress was very soft and likely needs replacing.
Stayed 3 nights in Dec 2023
Response from Ramada Ponoka on Jan 15, 2024
Thanks for sharing your feedback, Patricia. We will look into mattress and cushion issue you highlighted and are glad that our team is providing you great service!

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Gerald T

Stayed 1 night in Dec 2023

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ramona

Stayed 1 night in Nov 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean and smelled like body odour. No cleaning service for our 4 day stay. Rooms need a major renovation. Disappointed for the amount charged.
Stayed 4 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ramada Ponoka on Oct 11, 2023
Hello George. Thanks for staying with us. We appreciate your business and you taking time to share your positive experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a great pool and water slide. Breakfast was ok, but a lack of gluten free or dairy free options.
Stayed 3 nights in Sep 2023
Response from Jignesh on Sep 26, 2023
Dear Guest. Thanks for staying with Ramada Ponoka. We are glad that overall you enjoyed your stay, particularly pool and water slide with some concern on gluten free or dairy free options.Unfortunately, most breakfast suppliers have very limited options on gluten free/dairy free which is often not in stock. We did especially sourced available item for you but once again no option with local store as well. We hope this changes and we can strive to improve in this area as well. Thanks.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Jignesh on Sep 26, 2023
Thanks for staying with Ramada Ponoka. We appreciate your business and support.

8/10 Good

Pantaleon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, Clean & Safe
We booked for two nights, everything was perfect except the reception was not so friendly. They ask us if we want to register for room cleaning the next day and we gladly said 'Oh cool... sure' and they screwed up as they did not clean our room. I wish they did not ask as we will just inform the cleaning lady outside in the hallway and will not rely on front desk people. Breakfast is good, strong wi-fi, very comfortable bed, pillows and blanket. The shower pressure is perfect and the hotel surroundings is clean and spacious. There is an A&W fast food attached to the hotel building which is a huge bonus if you are hungry and want a quick snack or meal and a gasoline station with a convenience store at the front of the hotel. It is a perfect location!
Stayed 2 nights in Sep 2023
Response from Jignesh on Sep 28, 2023
Hello Pantaleon. Thanks for staying with us and sharing your experience. We are glad that your overall experience was pleasant with an exception of front-desk experience and unfulfilled room cleaning registration. We have shared your feedback with team member and we will strive to better our service and offering in above mentioned area. We appreciate your feedback.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, food was good and kids loved the pool!
Stayed 1 night in Sep 2023
Response from Jignesh on Sep 28, 2023
Thanks Sarah. We loved that kids loved the pool :) We are pleased you had a good stay. We appreciate your support at Ramada Ponoka.

8/10 Good

Kathrine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 2 nights in Sep 2023
Response from Nadine Foulkes, General Manager on Sep 20, 2023
Hi Katherine,Thank you for taking a moment to share your experience at Ramada by Wyndham in Ponoka. We are so pleased tohear you found the service was to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Clinton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I was able to have my dog stay with me.
Stayed 1 night in Sep 2023
Response from Nadine Foulkes, General Manager on Sep 19, 2023
Thank you for choosing us for your hotel of choice to stay with plus we could accommodate your pet as well during your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Ramada by Wyndham in Ponoka in the near future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nadine Foulkes, General Manager on Sep 19, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Ramada by Wyndham in Ponoka. We hope you’ll visit us again soon.

8/10 Good

Kandis

Stayed 2 nights in Sep 2023
Response from Nadine Foulkes, General Manager on Sep 13, 2023
Hi Kandis,Thank you for choosing us for your hotel of choice. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Ramada by Wyndham Ponoka in the near future.

10/10 Excellent

Ann

Stayed 1 night in Sep 2023
Response from Jignesh Babu on Oct 11, 2023
Thanks Ann for sharing rating on your positive experience. We value your appreciation towards our staff and service.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Sep 4, 2023
Hi Robert,Thank you so much for the wonderful review and rating of your stay at the Ramada by Wyndham in Ponoka. So glad you found it a great stay, we hope to have you back again soon.

6/10 Okay

Holly

Business traveller
Stay was okay, vending machine was broken into and left open. Average cleanliness.
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Sep 1, 2023
HI Holly,Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. We also noticed the vending machine was tampered with and I appreciate you letting me know as well what happened, we will be looking into this further. Hope to have you stay again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 29, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at the Ramada by Wyndham. We hope you’ll visit us again soon.

10/10 Excellent

DARYL

Liked: Staff & service
Your photo of outside is not accurate
Stayed 2 nights in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 29, 2023
Hi Daryl,Thank you so much for the wonderful rating. I did go online to see the picture and it is showing the Ramada on my side, what was it showing on yours?

10/10 Excellent

Doreen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandson enjoyed the pool and the slide
Stayed 3 nights in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 20, 2023
Hi Doreen,Thank you for taking a moment to share your experience at Ramada by Wyndham in Ponoka. Our team is so glad to hear that you enjoyed the pool with your grandson. We look forward to seeing you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze. Lovely people working.. Even had some popcorn available that my daughter really enjoyed!
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 20, 2023
Hi Jennifer,Thank you for sharing a review of your recent experience. Our team here at Ramada by Wyndham in Ponoka is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

6/10 Okay

Jeremy

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 20, 2023
Hi Jeremy,Thank you for choosing us for your hotel of choice. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Ramada by Wyndham in Ponoka in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 16, 2023
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Ponoka. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!
Stayed 2 nights in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 14, 2023
Thank you for sharing this positive review. We appreciate our location here in Ramada by Wyndham in Ponoka just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Rabia

Travelled with family
I liked to stay here
Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 14, 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Ramada by Wyndham in Ponoka in the near future.

10/10 Excellent

Erica

Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 29, 2023
Thank you for choosing us for your hotel of choice. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Ramada by Wyndham in the near future.

8/10 Good

Yvette

Stayed 1 night in Aug 2023
Response from Nadine Foulkes, General Manager on Aug 8, 2023
Dear Yvette,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Ponoka. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your overall stay to be exceptional. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

TRavis

Liked: Cleanliness, staff & service, property conditions & facilities
It was good much better than ramada vancouver
Stayed 1 night in Jul 2023
Response from Nadine Foulkes, General Manager on Aug 1, 2023
Hi Travis,Thank you for taking a moment to share your experience at the Ramada by Wyndham in Ponoka. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nadine Foulkes, General Manager on Jul 25, 2023
Hi Darlene,Thank you for taking a moment to share your experience at the Ramada by Wyndham in Ponoka. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

8/10 Good

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast was pretty good. Not a fan of a cold pool but the hot tub was nice. Coffee, hot chocolate and popcorn 24 hours was a plus.
Response from Nadine Foulkes, General Manager on Jul 25, 2023
Thank you for taking a moment to share your experience at the Ramada by Wyndham in Ponoka. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Jen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front check in and out staff were wonderful. The womem doing breakfast was very short and off putting Someone had asked something and she was very short with them. Customer service isnt easy job but i wouldnt hurt to smile. And we didnt know there was certain towels for pool so we brought our own. Other than that it was wonderful stay.
Stayed 2 nights in Jul 2023
Response from Nadine Foulkes, General Manager on Jul 20, 2023
Hi Jen,Thank you for recent review. We regret that we did not deliver our usual standard of service. Ourteam here at the Ramada by Wyndham is committed to providing high-quality customer service to all of ourguests. We hope to see you again in the near future.

10/10 Excellent

Ben, Fort McMurray

Stayed 1 night in Jul 2023
Response from Nadine Foulkes, General Manager on Aug 1, 2023
Hi Ben,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at the Ramada by Wyndham in Ponoka. We hope you’ll visit us again soon.

10/10 Excellent

Steph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for 2 days. Check in was fast and easy. I thought the price was a bit steep but it is the summer season. We were on the ground floor which was nice for the most part but all we could hear was foot steps above us late at night. But again no avoiding that. The complementary breakfast was amazing. Overall we were very happy with our stay and will be back.
Stayed 2 nights in Jun 2023
Response from Nadine Foulkes, General Manager on Jun 21, 2023
Hi Steph,Thank you for taking a moment to share your experience at the Ramada by Wyndham in Ponoka. Our team is so glad to hear that you enjoyed the breakfast and you were overall happy with your stay. We look forward to seeing you again soon.

10/10 Excellent

Marty

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and friendly. Breakfast was great and lots to choose from. Only con was dog fee was a little more than other hotels.
Stayed 2 nights in Jun 2023
Response from Nadine Foulkes, General Manager on Jun 21, 2023
Hi Marty,Thank you for taking a moment to share your experience at the Ramada by Wyndham in Ponoka. We are so pleased to hear you found the hotel to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Ervin

Travelled with partner
Liked: Staff & service
easy access restaurants with in a few km. carpet and sitting chair could use cleaning
Stayed 2 nights in Jun 2023
Response from Nadine Foulkes, General Manager on Jun 21, 2023
Hi Ervin,Thank you for leaving a review. We’re so glad you were able to visit us at the Ramada by Wyndham in Ponoka. Our team is always working to offer the best service to our guests. We did just take over the hotel and plan on renovating all the rooms to update the furniture in the near future. I appreciate your feedback greatly. We hope you’ll have a chance to come back soon.

8/10 Good

Doug

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean place great staff
Stayed 1 night in Jun 2023
Response from Nadine Foulkes, General Manager on Jun 12, 2023
Thank you for choosing us for your hotel of choice. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to the Ramada by Wyndham in the near future.