Breakfast, lunch and dinner served

Reviews of Doubletree By Hilton Reading

4 out of 5
Doubletree By Hilton Reading
701 Penn Street, Reading, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1004 reviews" "
Rating 8 - Good. 129 out of 1004 reviews" "
Rating 6 - Okay. 34 out of 1004 reviews" "
Rating 4 - Poor. 13 out of 1004 reviews" "
Rating 2 - Terrible. 26 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional.
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was very nice. The room was extremely nice and well thought out. Safety bars in bathroom were great! Only one problem was there was no extra toilet paper anywhere in the room. Probably an oversight but in the middle of the night is not a good time to discover this. Otherwise we’d definitely recommend and stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located next to the venue that I was going to. We would definitely return to explore more.
Stayed 1 night in Apr 2024
Response from Nick on Apr 24, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We look to provide nothing but an enjoyable stay and our downtown location is perfect for going to events at any of the local venues. We hope to see you again soon for your next event.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect (pool, fitness room, room, excellent breakfast, dining options, free parking)
Stayed 3 nights in Apr 2024
Response from Nick on Apr 24, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Depressing area
Stayed 1 night in Apr 2024
Response from Nick on Apr 24, 2024
Thank you for your scoring, we are pleased to see that you have enjoyed your stay at our oasis on Penn Street. Every small city has its hurdles, but we strive to be a valued part within our community. Thank you for being our guest and we hope to welcome you back soon!

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on Apr 24, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel for concerts at the Santander Arena. The staff do an excellent job managing the crowds. Our room was clean, comfortable, and quite. The breakfast buffet is excellent. Service cannot be beat!
Stayed 1 night in Apr 2024
Response from Nick on Apr 23, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We look to provide nothing but an enjoyable stay and our downtown location is perfect for going to events at the Santander Arena. We hope to see you again soon for your next show.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work
Stayed 2 nights in Apr 2024
Response from Nick on Apr 12, 2024
Thank you for your kind comments, we are pleased to hear that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on Apr 9, 2024
Thank you for your wonderful scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Deva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere. Best bed ever! Nice and clean there.
Stayed 2 nights in Apr 2024
Response from RG on Apr 9, 2024
Thank you so much for staying with us and we hope to see you again in Reading Pa

4/10 Poor

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RG on Apr 9, 2024
Thank you so much for staying with us and we hope to see you again soon.

2/10 Terrible

Curtis

Stayed 1 night in Mar 2024
Response from Nick on Apr 23, 2024
Thank you for providing your honest scoring. Our team strives to provide top-notch service within all areas of the hotel and I do apologize to see that we have fallen short of that mark. If there is ever anything we can do to improve please let us know.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room and great staff.
Stayed 2 nights in Mar 2024
Response from Nick on Apr 2, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We look forward to seeing you again very soon!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Nick on Mar 25, 2024
Thank you for your incredible feedback, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick on Mar 26, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Carlo, miami

Stayed 1 night in Mar 2024
Response from Nick on Apr 12, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at check in was fast , efficient and polite
Stayed 1 night in Mar 2024
Response from Nick on Mar 22, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We look forward to seeing you again very soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Wonderful restaurant and bar. Convenient to local dining and just across the street from the event center. Loved the free parking in the garage.
Stayed 1 night in Mar 2024
Response from Nick on Mar 22, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We look to provide nothing but an enjoyable stay and our downtown location is perfect for going to events at the Santander Arena. We hope to see you again soon for your next show.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, clean, quiet hotel. Helpful, courteous staff.
Stayed 1 night in Mar 2024
Response from Nick on Mar 22, 2024
Thank you for your incredible feedback, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great…it’s located downtown so tons of restaurants close by and the room was good size. We enjoyed it
Stayed 2 nights in Mar 2024
Response from Nick on Mar 22, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We look to provide nothing but an enjoyable stay and our downtown location really does make for a unique experience. We hope to see you again very soon when traveling to Reading Pa.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that we were so close to the arena about a 15 second walk. The place was clean and very close to other restaurants and venues
Stayed 1 night in Mar 2024
Response from Nick on Mar 18, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We strive for excellence within all areas and our location really does make traveling to the Santander a breeze. We hope to see you again very soon for your next event!

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nick on Mar 21, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and comfy. Safe and very helpful employees. I would stay again.
Stayed 1 night in Mar 2024
Response from Nick on Mar 14, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We look forward to seeing you again very soon!

6/10 Okay

ricardo

Liked: Cleanliness, property conditions & facilities
nothing
Stayed 1 night in Mar 2024
Response from RG on Mar 11, 2024
Thank you so much for staying with us and we hope to see you again soon. Please let us know if there was anything we could do to improve your next stay with us.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rg on Mar 11, 2024
Thank you so much for staying with us and we hope to see you again in Reading Pa.

10/10 Excellent

maria l, Pennsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y organizado
Stayed 1 night in Mar 2024
Response from Nick on Mar 9, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

2/10 Terrible

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay! Very convenient to the arena activities
Stayed 1 night in Mar 2024
Response from Nick on Mar 9, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, if there is ever anything we may do to enhance the guest experience always feel free to let us know. We hope to see you again very soon.

6/10 Okay

Diana

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
It wasn’t terrible but it wasn’t great. It’s not a quiet areas. I Stayed for a weekend. Breakfast was a 5 star. Staff was friendly. But as soon as I arrived to my room the bathroom was not the cleanest. I was so tired from the drive I did not even bother telling the staff because when I checked in they said staff normally comes to clean the rooms from 9-12PM. I made sure to be out of the hotel for this time and when I came back at 4PM it was the same. No new towels. Trash was still in the trash can. There was no point. I left Sunday morning.
Response from Nick on Mar 6, 2024
Thank you for being our guest and providing your honest feedback in regard to your most recent stay. We will be sharing your comments with our housekeeping management team to ensure top notch service is provided for all of our guest rooms. We hope to have the opportunity to welcome you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

bianca

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I love this place, my husband and I always use it as a small getaway even though we live in town.
Stayed 1 night in Feb 2024
Response from Nick on Mar 1, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We look forward to seeing you again very soon for your next staycation!

10/10 Excellent

Sara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Nice staff. Convenient location.
Stayed 1 night in Feb 2024
Response from Nick on Feb 27, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

10/10 Excellent

Rachel

Travelled with family
Liked: Property conditions & facilities
The hotel exceeds my expectations. It’s clean, the decor is lovely, and the service is superb. Having a wonderful weekend and the location is perfect. I will be back.
Stayed 1 night in Feb 2024
Response from Nick on Feb 25, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We look forward to seeing you again very soon!

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Nick on Feb 25, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here whenever my daughter has a comp and the hospitality is amazing.
Stayed 1 night in Feb 2024
Response from Nick on Feb 24, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We strive for excellence within all areas of our hotel from your arrival to departure. Plus, our location really does make traveling to the Santander for cheer a breeze! Thank you for returning to us, see you again soon!

10/10 Excellent

Deborah, Catawissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will stay again.
Stayed 1 night in Feb 2024
Response from Nick on Feb 23, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Best location to to a show in town. Hilton never disappoints and this location is clean and very charming. We had a delicious dinner at Cheers.
Stayed 1 night in Feb 2024
Response from Nick on Feb 20, 2024
Thank you for your comments, we are pleased to hear that you have enjoyed your stay, especially dinner in our Cheers American Bistro. We hope to see you again very soon!

10/10 Excellent

John

Travelled with partner
This is a very nice hotel. Clean and attractive. Pleasant and helpful staff. Totally prepared for service with a pop up bar in the lobby for event guests. It was just a nice experience. Good food too!
Stayed 1 night in Feb 2024
Response from Nick on Feb 20, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

2/10 Terrible

Heather

Disliked: Cleanliness, amenities, property conditions & facilities
When we got to this hotel the road was blocked off for an event. The outside area where you pull up was packed with people smoking. The lobby was full with the bar overflowing into it. The elevator smelled like pot and so did the hall to our house room. The tea we ordered from room was old and curdled. I had to go to the lobby to get new service tcame withser
Stayed 1 night in Feb 2024
Response from Nick on Feb 15, 2024
Thank you for being our guest and for providing your honest feedback. The city officials do block off the main street when there are major events at the arena keeping pedestrian traffic safe. These major events also bring guests to our Cheers American Bistro and Lounge which can get very busy during these times. We will be sharing these comments with our Bistro team to ensure we deliver nothing but excellent service each and every stay. We do hope to see you again when your travels bring you back to Reading Pa.

10/10 Excellent

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient! Breakfast is amazing
Stayed 1 night in Feb 2024
Response from Nick on Feb 13, 2024
Thank you for your comments, we are pleased to hear that you have enjoyed your stay, especially the breakfast buffet. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Nick on Feb 12, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick on Feb 5, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Nick on Feb 4, 2024
Thank you for taking the time to share your comments in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Feb 2024
Response from Nick on Feb 13, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the night
Stayed 1 night in Feb 2024
Response from Nick on Feb 4, 2024
Thank you for your incredible scoring, we are pleased to hear that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered was super friendly! The hotel & room was clean, bed and pillows were comfy. What more could you ask for?
Stayed 1 night in Feb 2024
Response from Nick on Feb 4, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! BUT you could always ask for another warm cookie!! We hope to see you again very soon!

8/10 Good

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All of the staff were so helpful and kind. Room needed some updating, but overall nice. Little noisy being next to the train, but not a dealbreaker!
Stayed 1 night in Feb 2024
Response from Nick on Feb 5, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! The historic Reading Railroad can be a little noisy at times however we do provide complimentary ear plugs in case you'd ever need. We thank you for being our guest and hope to see you again very soon!

10/10 Excellent

Svetlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located next to the concert venue (across the street), free parking to the guests, and an amazing breakfast buffet with excellent service. Also, the lobby smells as freshly-backed chocolate cookies, which they offer to guests. Amazing! would absolutely recommend it if you are here for an event.
Stayed 1 night in Feb 2024
Response from Nick on Feb 4, 2024
Thank you for taking the time to share your comments in regard to your most recent stay! We strive for excellence within all areas and our location really does make traveling to the Santander easy. We hope to see you again very soon for your next event!

8/10 Good

Katherine, Binghamton

Stayed 1 night in Jan 2024
Response from Nick on Mar 21, 2024
Thank you for your incredible scoring, we are pleased to see that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff was awesome !
Stayed 1 night in Feb 2024
Response from Nick on Feb 2, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!

8/10 Good

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Dec 2023
Response from Nick on Jan 27, 2024
Thank you for your kind comments, we are pleased to hear that you have enjoyed your stay. We look forward to welcoming you back to our hotel whenever your travels bring you to Reading Pa

10/10 Excellent

Jennifer, Elkton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in process, the young lady was so friendly and informative. Parking garage was well lit and felt safe. The room was clean. Breakfast hostess was very attentive and personable. Will definitely stay again when in the area!
Stayed 1 night in Jan 2024
Response from Nick on Jan 27, 2024
Thank you for taking the time to share your feedback in regard to your most recent stay. We look to provide excellent service from arrival to departure, and we are happy to see that we hit our mark! We hope to see you again very soon!