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Reviews of Spark by Hilton Exton

3 out of 5
Spark by Hilton Exton
700 West Uwchlan Avenue, Exton, PA

Reviews

7.2

Good

Rating 10 - Excellent. 356 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 138 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Bachir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kiernan

Liked: Staff & service
Stayed 2 nights in Feb 2024

4/10 Poor

Matthew, West Chester

Disliked: Cleanliness, staff & service, amenities
Security door didn’t lock.
Stayed 4 nights in Jan 2024

2/10 Terrible

Fay

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I have never had such a horrible experience with a hotel. 10 minutes before check-in the hotel left a voicemail that they would not be accommodating us and canceled our room. I immediately called back and they informed us that the people in the room wanted to extend their stay another night. There was no manager there and when asked to have a call back, they manager ignored the request. We stopped at the hotel to try and get a response or see if they could help us and they were absolutely horrible. Rude beyond belief and as my husband left, one of the employees called him a bad word under their breath. My husband did not take kindly to that. I cannot even put into words how terrible they were.They didnt care that we had no place to stay and told us that the other family already paid a few hundred dollars so they didnt want to turn away the business. Well they officially lost a potential customer.
Stayed 1 night in Jan 2024

4/10 Poor

Giavanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the manager Nicole! She is amazing and very patient and professional. They’re was a few other staff members there that are very disrespectful and rude. Other than that the hotel is very nice and clean. The bed is comfortable and the jacuzzi in our room was so nice!
Stayed 1 night in Jan 2024

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Amenities
Stayed 2 nights in Dec 2023

8/10 Good

Akeem

Travelled with group
Stayed 4 nights in Dec 2023

2/10 Terrible

MARIA PAULA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Fortunately I got a different room for second night. The first room was TOTALLY destroyed by dogs and the cleaning was ZERO. The smell, the stains, the curtains, the carpet was beyond disgusting. The toilet and sink have never received a cleaning. No towels. No soap. No trash can at all. The A/C-heater was so loudly noisy that to be able to sleep we preferred to be so cold instead of keep it on. Terrible.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
I see why it was cheaper than others. The facility was old and poorly maintained
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great value for your stay
I had a very long stay at this hotel and it has been enjoyable. The accommodations are basic but everything is clean and works. The staff is really friendly and does their best to accommodate your needs. The hotel is going under major renovations, so I think it will be an even better experience when that is done. This is a great value hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Anika

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Jill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Bronson

Bed wasnt cleaned found female hair and pubic hair
Stayed 1 night in Dec 2023

6/10 Okay

Dominick

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice place to stay, low key and quiet.
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
We are so pleased to hear your enjoyed your stay with us!

2/10 Terrible

Tom

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was “under contract” but that doesn’t exclude the property from needing to be clean. It was filthy and looked like a flea-infested motel. I’d n er stay there again.
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
We appreciate your feedback. Maintaining a clean atmosphere is very important, especially while the hotel is being renovated. I apologize that we did not fulfill that expectation during your stay. Your comments have been shared with the team to ensure this is an isolated incident.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for staying with us!

10/10 Excellent

Brandy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under construction and being refaced. That should be relayed upon booking. Hotel is very old, carpets smell bad, hallways smell like smoke. sheets appeared to be dirty.
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you for the feedback. We hope you will be able to visit us again once renovations are completed.

4/10 Poor

Keisha

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets are disgusting, the whole place smells like cigarettes, dirty shower curtain. I will never book again
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
We are excited to announce that we are currently undergoing an extensive renovation to correct these issues. Please visit us again soon when renovations are completed, and we hope to show you a wonderful experience.

10/10 Excellent

Francisco

Stayed 1 night in Nov 2023

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was worthless. We had a leak with air conditioning/ heating. Didn't seem surprised. Hair dryer didn't work. I didn't get another one. No communication from front desk.
Stayed 2 nights in Nov 2023
Response from GM on Nov 30, 2023
Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback your feedback with the team, and as a teachable moment, reviewed our service standards and improvement opportunities.

8/10 Good

Payton

Stayed 1 night in Nov 2023

2/10 Terrible

Kapil

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Renovation going on No water to drink at site No breakfast as advertised Squalid furnitures, carpet Some odor Pet friendly Staff helpful, may become great after renovation But this is what we saw
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
We hope you will be able to visit us when renovations are completed! At that time we will also be servicing breakfast!

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
the bed had rusty beams hanging out on the base i nearly cut myself.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Providing a safe, clean, and comfortable environment is the key to a great stay. We apologize that we fell short of that expectation. Guest safety is very important to us and we apologize that the bed frame was overlooked. Thank you for providing us your feedback and we hope that you will be able to give us another try soon.

2/10 Terrible

Laura

Disliked: Cleanliness, amenities
There was no hot water, food, coffee, no tv, trash left in hall in bag for 2 days.used shampo bottle for us to use! The doors were left open to used room and were left dirty,beds unmade beds. They said they were under construction on the 4th floor.then said construction starts today. I too pictures if you want them!!!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for taking the time to present feedback on your stay with us. Your experience is below our standards of providing the highest level of hospitality. We sincerely apologize for failing to meet that expectation. Your comments have been shared with the team in order to ensure that while we renovate, our rooms stay at a high standard.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff was very helpful and courteous. All concerns were immediately addressed and taken care of in a prompt and professional manner
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you so much for your kind words. Our mission is to provide outstanding guest services for a comfortable stay.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
Thank you for staying with us!

6/10 Okay

Alex

Travelled with group
Stayed 3 nights in Oct 2023

8/10 Good

Lydia L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel except for one thing. They clearly don’t clean too well as my 13 year old daughter found an open condom wrapper on the floor and we found stains all over the walls. Apart from that the rest of the room was clean! Just maybe look better when cleaning rooms because that’s not something I want my daughter to be finding in our hotel room…
Stayed 1 night in Oct 2023
Response from General Manager on Nov 9, 2023
Thank you for the feedback you have taken the time to provide to help us in making improvements. Maintaining a clean atmosphere within our guest rooms is important and I apologize that we did not fulfill that expectation. Your comments have been shared with the team. We hope that should you return to the area, that you will give us another chance to provide the guest experience we strive for.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 9, 2023
We are delighted you enjoyed your stay.

4/10 Poor

William

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I know this place is undergoing a change. However. I did not have a working TV, no desk to work and the couch was removed. I asked the front desk for a folding table at the very least but no offer of a room change or options. I have stayed here before with better success.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you for the feedback, it has been distributed to all appropriate departments. Maintaining a well-equipped guest room is important, and we apologize for falling short of that expectation. We are currently undergoing a large renovation so we hope that you will be able to visit us again!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We are so happy to see you enjoyed your stay!

2/10 Terrible

Kristen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!!
There was no current in the room just a sheet one…the pull out couch was ripped…no toiletries were in the room we had to go to the desk and get them. The hallway smelled like weed. There where dogs barking….the beds were extremely uncomfortable…there was makeup on the walls in the bathroom…the microwave stand was broken…no phone in the room…it was just disgusting I will never stay there again
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Thank you for your feedback. We apologize for the less than great experience you may have had with us. This information has been passed along to entire team on the areas we may have fallen short on.

10/10 Excellent

Isabel C

Stayed 1 night in Oct 2023

8/10 Good

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good, stayed for short time.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you for staying with us!

6/10 Okay

Amber

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Overall it was okay to stay for a night. The receptionist and staff are very friendly. In the room the closet was musty, the refrigerator was dirty and smelly and the bath didn’t have a plug to hold water. There was a metal piece sticking out of the bed frame that my fiancé hit. And you could hear the highway outside the window pretty loud. But like I said it was okay for just a quick stay. Probably wouldn’t come back though.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 21, 2023
We apologize for the less than perfect experience that you may have had with us here at the Hammock. We have passed this information along to the appropriate departments and staff. Our main priority is guest satisfaction, and we apologize for not meeting that expectation for you. We hope you decide to visit us again.

8/10 Good

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the weekend of 10/20-10/22 with our 4 kids and the staff on duty that night were amazing and super sweet!! We had a problem with our fridge and within minutes the lady at the front desk switched rooms and was Soo polite about it.. I would recommend this hotel to others. Water pressure and hot water are AMAZING!!
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Thank you for your kind feedback. We strive to provide excellent service for our guests to make your stay comfortable and easy. We hope you will be able to visit again!

10/10 Excellent

Thach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exton family visiting trip
Room is spacious, comfortable, but little noisy due to being next to major road.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Thank you so much for staying with us during your trip.

2/10 Terrible

Teresa

Disliked: Amenities
Toilet didn’t flush.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent the issue with your toilet from occurring in the future. Thank you for your feedback.

8/10 Good

Rathica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

James, Mays landing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Oct 20, 2023
Thank you for staying with us!

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left some things in the drawer of the room. I immediately called to let them know. 3 weeks later, the manager, who I finally got to talk with after calling several times, told me they are not responsible for lost or stolen items, even if the staff takes them. The manager didn't want to give me the name of the hotel owners. I don't really care too much about the things but am upset they couldn't just check the room in the first place.
Stayed 3 nights in Sep 2023

8/10 Good

Carol, Tonawanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet clean and friendly staff. Was missing breakfast but they did have coffee and tea, so that was good because there was no Keurig in the room.
Stayed 2 nights in Oct 2023

8/10 Good

Rachael

Stayed 1 night in Oct 2023