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Reviews of Apartment Tourist Complex & SPA Astera Bansko

4 out of 5
Apartment Tourist Complex & SPA Astera Bansko
8 Strazhite Str., area of Gramadeto, Bansko

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 13 out of 64 reviews" "
Rating 4 - Poor. 2 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
good stay !
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities are fantastic and also the location. Beautiful hotel
Stayed 1 night in May 2019

8/10 Good

Teodor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Yaffa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location , very good spa complex. Nice breakfast and dinner. 5 min a walk from gondola and turist center
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive: Good pool & spa facilities. Friendly staff. Negative: the room was noisy. The food at breakfast & dinner was awful.
Stayed 4 nights in Dec 2018

8/10 Good

Kim

Liked: Staff & service, room comfort
Good hotel, great location
The reception team are very helpful and always greeted you as you come out of the lift's. Our room was great on the 5th floor with 2 balconies. The cleaning was not great by the maids but all in all a fab room and good hotel.
Stayed 9 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Paul, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Great location, staff and amenities. Will deffo be returning in the future. The only thing I wasn't too keen on was the buffet style breakfast and dinner. There are many places to eat close by at good prices though.
Stayed 5 nights in Mar 2018

8/10 Good

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great aquapark
The aquapark is big, the pools are warm enough, but a few buttons for waterfalls are not working, still great. The staff was very kind. They offered an apartment for us, but we prefer two rooms, because the apartments are in the next building and it is not so convenient to go to the pools from there. We need to change one of our rooms for the second night, not a big deal, but still little unpleasant. Overall, very nice stay.
Stayed 2 nights in Nov 2017

10/10 Excellent

MONIKA, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Me and my mum really loved this hotel, the staff and its facilities. As it was a low season, we seem to have the whole place to ourselves. The heated swimming pool outside made of rock where we stayed for hours, the spa with its saunas and the big two bedroom apartment we shared with my friend. Everything was very clean and luxurious. The staff was very friendly and welcoming. We had a late night flight so they allowed us to check out later than usual. We were on our vegan challenge but still found plenty of good food from the buffet as well as the menu. Overall had a very positive experience and even a tan. Already planning a new trip there. We rented a car and it was about two hours drive from Sofia but the journey was enjoyable due to great landscape. We also did a day trip to Greece that is an hour away.
Stayed 3 nights in Sep 2017

6/10 Okay

Dimitar

Stayed 3 nights in Jul 2017

8/10 Good

Olga G.

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous holiday!
Our second trip to the Astera. It was just as perfect as our first trip first trip 2 years ago. I wouldn't stay anywhere else in Bansko! It's a short walk to the gondola and in the nicest part of the town close to the edge of the Pirin Forest where there are some great walks. The hotel is great value for money and we love it! Just a fabulous holiday all round. Looking forward to next year already!

8/10 Good

Niky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , very handy for gondola

6/10 Okay

Alex, London

Disliked: Cleanliness, room comfort
Well situated but rooms disappointed
My general impression is that this hotel is closer to a three star in terms of experience but achieved a four star ranking based on range of facilities. We stayed for 4 nights. The hotel is well-situated in town for access to the lifts. There are numerous facilities including outdoor pool (slightly dirty) and sauna and indoor pool. The staff were mostly helpful. Our room seemed dusty, beds were two singles pushed and made together not a double as advertised. Beds were not comfortable and heating / air con seemed to increase dust. Some of the furnishings were repaired by being stapled together. Literally. Bathrooms however were good. Breakfasts were good, dinners were ok.

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Couple Ski break
It was great for skiing, the food however was generally cold and not that of a 4 star

10/10 Excellent

Petya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christina, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money and excellent spa!

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We were staying in a old building. The maintenance of the room was very bad. The shower was broken. one of the wall was with a leak. We ask that some one will come to check the problem and no one came......

6/10 Okay

Lucaci

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Very close to gondola station.
Very good location. Staff was brilliant. Nice breakfast. Excellent facilities. Would definitely come back again.

10/10 Excellent

Milos, Skopje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa
Fantastik spa

4/10 Poor

Wee Pin, London, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ski Trip
The positive part of this hotel is (1) its location, near to all shops and restaurant. The negative part of this hotel are (1) Some of the hotel staff at reception desk is very unfriendly and unhelpful. She is giving guests the look of unwilling to help when I approached her to ask the location of a restaurant and money changer; (2) there are two buildings, the one given to us is a 14 years old building, so room is old and desperately needed to renovate it to bring up to a 4 star hotel standard (it was stated as a 4 star hotel); (3) Beds are too soft, easily caused back pain if you sleep on them too many nights; (4)Breakfast and dinner provided in the restaurant are horrible. I ate some on my first night, too salty and meat are too tough. At the end, I only eat salad and fruits for the rest of my stay. Variety is ok but quality of the food is not up to a 4 star hotel standard. (5) Before I left for holiday, I was given information by the hotel staff that Euro is acceptable in hotel. However, when I checked out and needed to settle some bill, the receptionist told me only Bulgaria Leva is acceptable. At the last minute, I need to rush back to money changer in the town to exchange some Leva. It is not acceptable that a 4 star hotel provides incorrect information to guests.

8/10 Good

Sevdalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Rude
The food in this place it's probably one of the worse I've ever had .. Plus the attitude of the staff .. Terrible

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
A little disappointing
I booked this hotel based on the good reviews that it had got and was surprised and excited by how cheap it was for a 4* hotel with half board in relation to the hotel description and facilities. Let's just say that you get what you pay for. Pro's: - Close to centre and gondola (5 minutes walk). - Big, comfortable room. - Spa and pool area is great, especially the hot outdoor pool. - Helpful front desk staff although not all speak great english. - Clean. - Free wifi in lobby (worked some of the time - see cons below). Cons: - Food - dinner was pretty inedible although breakfast was passable. - Service aside from front desk was awful. Staff in the dining room stood around chatting without helping guests. - Spa refused to give additional towels (a bathrobe was provided in your room). We had to check out in the morning and shower after skiing before flying home. Although promised a towel they only had a tiny waffle robe available. The lady at the spa desk was angry and rude when we requested proper towels, sighing and rolling her eyes as such an 'audacious' request. - Wifi in lobby didn't work in the evening when there were too many people trying to use it. - Wifi (paid for) in room did not work. In summary: Great hotel if you want basic but fairly cheap 4* facilities with a relaxing spa and don't mind about receiving poor staff service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to the gondola
nice hotel, close to the gondola. Good spa and service

10/10 Excellent

Flaviu, Sebes, Alba, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good SPA and condition, good food.
A good experience in your hotel. Evrething is ok. SPA center is very ok. SKI center have a nice people.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I DID NOT RECEIVE WHAT I EXPECTED
I DID NOT LIKE THE HOTEL. OUR FIRST ROOM WHAT VERY NOISY,TOO HOT , WITH VERY UNCOMFORTABLE EXTRA BED FOR MY SON. WE COULD NOT SLEEP ALL NIGHT LONG BECAUSE OF THE NOISE FROM THE STREET AND FROM OTHERS ROOMS.TO MAKE THE ROOM LESS HOT WE HAD TO OPEN THE WINDOW. THE NEXT DAY THEY OFFERED US A STUDIO IN THE OTHER BUILDING. IT WHAT MUCH BETTER BECAUSE IT WAS ROOMY AND QUIET. BUT.... VERY UNCOMFORTABLE TO VISIT THE SPA IN WINTERS EVENINGS - IT WAS FREEZING COLD.THE CLEANING LADY DID NOT WORK WELL AND THE STUDIO WAS NOT CLEAN ENOUGH. WE ALSO DID NOT LIKE THE FOOD, WE TRIED THE DINNER ONLY FIRST EVENING AND AFTER THAT WE PREFERED GOING OUT.THE BREAKFAST WAS JUST OK.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy stay
Super spacious room, kind, friendly and very helpful stuffs in perfect location!

10/10 Excellent

Aco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice location, great spa center
Nice location, the spa centre is very good, especially if you have small children, this is the hotel to choose. One negative side is that the Wifi in the rooms is not free, however there is free wifi in the lobby. Overall great hotel.

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Πολύ καλή σχέση τιμής
Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες . Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας.
Stayed 1 night in Nov 2019

10/10 Excellent

Evangelos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Εξαιρετική διαμονή.
Πρόκειται για ένα πολύ όμορφο ξενοδοχείο, με εξυπηρετικό προσωπικό. Το δωμάτιο ήταν άνετο και καθαρό. Εξαιρετικός ο χώρος του SPA CENTER και οι θεραπείες μασάζ. Το πρωινό ήταν πολύ καλό.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is generally fine. Position less. The terrible thing I encountered was the reception manager's service, which at our request of another key to the door, he shouted at us that we had to pay for it. he said that we had already received two keys, when we received only one. It was embarrassing, unpleasant and unworthy.
Stayed 4 nights in Feb 2019

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue perfecta. Muy cómodo y límpio.
Stayed 1 night in Aug 2018

10/10 Excellent

CHRYSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were space the spa center was great near the ski center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Vasilis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Απλά τέλειο!
Πολύ καλή διαμονή ..Και εξαιρετικό σπα !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

omer, קריית אונו

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ממש טוב אבל ....
בגדול, המלון יפה ומוצלח כפי שנראה באתר. אבל , יש בעיה קטנה של רעש, בחלק מהחדרים שומעים רעש בלילה ממסיבות באזור....

8/10 Good

Michail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort