Private beach, white sand, sun loungers, beach umbrellas
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Reviews of Al Hamra Beach & Golf Resort

3.5 out of 5
Al Hamra Beach & Golf Resort
Vienna St, Al Jazirah Al Hamra, Ras Al Khaimah

Reviews

8.2

Very good

Rating 10 - Excellent. 138 out of 335 reviews" "
Rating 8 - Good. 131 out of 335 reviews" "
Rating 6 - Okay. 41 out of 335 reviews" "
Rating 4 - Poor. 13 out of 335 reviews" "
Rating 2 - Terrible. 12 out of 335 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay,
An excellent stay! Lovely rooms, great food options, friendly staff and a beautiful setting. Plenty to do in the surrounding area too. We will definitely return - a great weekend escape easily accessed from Abu Dhabi for us.
Stayed 2 nights in Mar 2020
Response from Amr on Mar 18, 2020
Dear Ann, We appreciate your recent stay and we are delighted to learn that you fully enjoyed you stay. Looking forward welcoming you very soon Yours, Amr Ahmed Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Amr on Mar 12, 2020
Dear Guest, We appreciate your recent stay and your returned feedback and we are looking forward welcoming you very soon. Yours, Amr Ahmed Hotel Manager

10/10 Excellent

Hytham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Amr on Mar 7, 2020
Dear Hytham, Thanks you for your recent stay and your returned feedback and we hope to have the pleasure welcoming you very soon. Regards, Amr Ahmed Hotel Manager

10/10 Excellent

Marwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Amr on Mar 2, 2020
Dear Marwen, We appreciate your time taken to share us your positive feedback about your recent stay at Hilton Al Hamra Beach and Golf Resort. We hope to have the pleasure welcoming you very soon for another memorable experience. Warm Regards, Amr Ahmed Hotel Manager

6/10 Okay

Marcus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All-inclusive package is everything but
2 nights on the all inclusive package had us completely sick of the same buffet each day. Very little changed from meal to meal, drinks are extremely limited and snacks are not available between meals. For an all inclusive stay - THIS IS NOT A GOOD OPTION.
Stayed 2 nights in Feb 2020
Response from Amr on Feb 26, 2020
Dear Marcus, We appreciate your time taken to share your feedback and we acknowledge your highlighted comment and we hope welcoming you soon for enhanced experience. Yours, Amr Ahmed Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property, amazing location...great service...!!
Stayed 2 nights in Feb 2020
Response from Amr on Feb 25, 2020
Dear Guest, Thank you for your recent stay and your returned feedback. looking forward welcoming you very soon. Warm Regards, Amr Ahmed Hotel Manager

10/10 Excellent

Eyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend!
Very enjoyable 4N stay on half board basis.
Stayed 4 nights in Feb 2020
Response from Amr on Feb 15, 2020
Dear Guest, We appreciate your time sharing your recent stay experience and hope to welcome you very soon. Regards, Amr Ahmed Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and the rooms were large! Restaurant and shisha lounge were good. Be careful of their payment system which may charge you multiple times after you have paid for your accommodations.
Stayed 2 nights in Jan 2020
Response from Amr on Feb 15, 2020
Dear Guest, Thank you for sharing your recent feedback about your stay at Hilton al Hamra Beach and Golf Resort. We shared your comment for the concerned colleagues to avoid the same with other guests. We hope to have the pleasure welcoming you back very soon for another memorable experience. Kind Regards, Amr Ahmed Hotel Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chilled.
One night on way to walk. Nice meal and good service
Stayed 1 night in Jan 2020
Response from Amr Ahmed on Feb 4, 2020
Dear Guest, We appreciate your recent stay and your positive feedback and wish to welcome you soon Yours, Amr Ahmed Hotel Manager

10/10 Excellent

Fawad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for dollar expericence.
Always a great value for dollar experience when staying at this property. Great staff, ideal location, property needs upgrading. But they're working on it.... Big thanks for Hany at the Front Desk for the complimentary Breakfast upgrade and Jennifer for the quick and efficient Check in.
Stayed 3 nights in Jan 2020
Response from Amr Ahmed on Feb 4, 2020
Dear Guest, Was a pleasure hosting you at Hilton Al Hamra and delighted to learn that the team went out of their ways for your comfort. Looking forward for another memorable stay Yours, Amr Ahmed Hotel Manager

10/10 Excellent

vinod prabhu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Amr Ahmed on Feb 4, 2020
Dear Guest, We highly appreciate you recent stay and looking forward for your return Regards, Amr Ahmed Hotel Manager

8/10 Good

Imran

Travelled with family
Liked: Staff & service
Hilton hamra beach resort stay jan 2020
We were very excited all family to have this much awaited short break. However hotel requested for entry IDs for all family and i had to drive back my home 2.5hrs drive to get ID cards (though i had presented my ID card and shown them softcopy of family IDs) which caused some issues and wasted few hours. Alsahamal restaurant dinner was 5/10. Breakfast was 7/10. Overall stay was 7/10.
Stayed 1 night in Jan 2020
Response from Amr on Jan 23, 2020
Dear Guest, We are delighted for your return feedback and we are looking forward welcoming you soon Regards, Amr Ahmed

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Amr on Jan 23, 2020
Dear Guest, We are delighted for your return feedback and we are looking forward welcoming you soon Regards, Amr Ahmed

6/10 Okay

Walid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location with nice view but need to improve
On our first day we could not get towels. We asked many times between 3 pm to 5 pmbut the answer was they do not have any clean towels. We reported the incident to the management who promised to deliver the towels to our rooms and they did that on the following days. The buffet was good in breakfast and bbq dinner. However, the italian dinner was not good at all. Limited choices with long line to get pasta.
Stayed 2 nights in Dec 2019
Response from Hany on Dec 30, 2019
Dear Guest, We highly appreciate your kind feedback and we are looking forward welcoming you soon Regards, Hany

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size, resort facilities were good. Staff were very helpful (especially Veronika). Check-in could have been faster but it was extremely busy when we arrived. Food was slightly disappointing - lacked variety and a touch bland. Not bad but we expected better.
Stayed 2 nights in Dec 2019
Response from Hany on Dec 30, 2019
Dear Guest, We appreciate your kind feedback and we are looking forward welcoming you soon Regards, Hany

8/10 Good

Fadhel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Special thanks.
Special thanks to the restaurant team specially to Sumaya Fadhl and the the cuisine Chef also to Mr. Hani, Ms Hanny the stay in general was amazing even if we didn't get what we requested.
Stayed 2 nights in Dec 2019
Response from Amr Ahmed on Dec 21, 2019
Dear Sir, we appreciate your time sharing your feedback and we look forward welcoming you soon Regards, Amr Ahmed Hotel Manager

10/10 Excellent

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Holiday !!
It was a great experience.. Friendly people all over the place with warm welcome everywhere !! Nice swimming pools, beach, Sauna and gardens ! Enjoyed the breakfast too.
Stayed 1 night in Dec 2019
Response from Amr Ahmed on Dec 15, 2019
Dear Sir/Madam, We appreciate your time to share your feedback and looking forward for your return Regards Amr Ahmed

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms. Overall nice property. Great for a relaxing weekend.
Stayed 3 nights in Nov 2019
Response from Amr Ahmed on Dec 8, 2019
Dear Sir/Madam, We appreciate your time taken to share your feedback and we look forward welcoming you soon Regards, Amr Ahmed Hotel Manager

8/10 Good

Abd Al Hadi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Amr on Dec 5, 2019
Dear Guest, We appreciate your kind feedback and we are looking forward for your return Regards Amr Ahmed

10/10 Excellent

Sumit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Hotel was awesome with nice location. Perfect place for holidays but i have a request please add some vegetarian food menu also.
Stayed 1 night in Nov 2019
Response from Amr Ahmed on Dec 3, 2019
Dear Guest, Thank you for your recent stay and your given feedback, we acknowledge your highlighted point and will share with concerned Looking forward for your return Kind Regard, Amr Ahmed

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Amr AHmed on Nov 21, 2019
Thank you for your recent stay and feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean big and convenient to the beach with friendly staff
Stayed 13 nights in Nov 2019
Response from Amr Ahmed on Nov 21, 2019
Thank you for your recent stay and feedback

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from Amr Ahmed on Nov 16, 2019
Dear Guest, Thank you for your taken time to review your recent stay with us and looking forward for your return. Regards, Amr Ahmed

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is sensational! We played golf @ Al Hamra on Wednesday evening under the lights, and played golf again on Thursday. Ate at Trader Vic's which was sensational! We had a garden view room which was quiet and very cozy. I have stayed here before and I will most definitely stay here again!
Stayed 2 nights in Oct 2019
Response from Hany on Oct 27, 2019
Dear Guest, we highly appreciate your time sharing your feedback about your recent stay and we are looking forward welcoming you soon Kind Regards, Hany Saad Cluster Front Office Manager

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hany on Oct 27, 2019
Dear Guest, Thank you for your recent stay at Hilton Al Hamra and we are very much looking forward welcoming you back Your, Hany Saad Cluster Front Office Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were excellent and offered fantastic service. Variety of food was good.
Stayed 1 night in Oct 2019
Response from Hany Saad on Oct 10, 2019
Dear Guest, Thank you for your recent stay and your feedback regarding you stay. Looking forward welcoming you soon Warm Regards Hany Saad Cluster Front Office Manager

4/10 Poor

Harun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hilton Al Hamra Beach & Golf Resort on Aug 21, 2019
Dear Harun, We want to sincerely apologize for your undesirable experience at the resort. We would like to learn more about your situation and how we can prevent this from happening in the future. I hope that you will allow us the opportunity to restore your faith in Hilton Al Hamra Beach & Golf Resort and thank you again for taking the time to leave your feedback. Yours sincerely,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Janine Stephani on Jul 19, 2019
Dear Jennifer, Warmest Greetings from Hilton al Hamra Beach & Golf Resort! We are greatly honored to have you here with us during your holiday and I would like to sincerely thank you for taking the time to provide us with an invaluable feedback. We are delighted to see your outstanding rating and look forward for the opportunity to welcoming you here again in the future! Kind regards, Janine Stephani Assistant Front Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Janine Stephani on May 5, 2019
Dear esteemed guest, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort and for taking a moment to share your rating! We are all delighted to learnt hat you had a lovely time with us and hope to see you return soon. Best wishes, Janine Stephani Assistant Front Office Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
When I went there, They gave me a far far away Room, and it was Not on the Garden View . and they promise me to move to. A news Room on the garden View tomorrow early Morning!!!! until 4PM keep calling them and kept telling me we are cleaning the Room!!! when I took that room i asked them to Clean it one more time!
Stayed 2 nights in Apr 2019
Response from Janine Stephani on May 4, 2019
Dear guest, Thank you for taking the time to share your experience with us! At Hilton al Hamra Beach and Golf Resort, we strive to create for our guests, an environment with a total absence of discomfort, and I am particularly concerned to read about the disappointments and inconveniences that you faced. As an invaluable guest of ours, your satisfaction is of utmost importance to us and I apologize sincerely for not meeting your expectations. Please contact me directly at any time, should you wish to share any further details and I will personally look into your concerns to prevent any future occurrences. I hope you will provide us with another opportunity to restore your confidence in Hilton al Hamra Beach and Golf Resort, by visiting us again, and I would like to reassure you that when you return, you will experience the improvements made. Warm regards, Janine Stephani Assistant Front Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Janine Stephani on Apr 24, 2019
Dear esteemed guest, Thank you very much or your stay at Hilton al Hamra Beach & Golf Resort and for taking a moment of your valuable time to share your rating. We are delighted to find that you enjoyed your time and hope to see you return soon. Best regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Janine Stephani on Apr 19, 2019
Dear Guest, Thank you for choosing to stay at Hilton al Hamra Beach & Golf Resort and for sharing your valuable feedback! We are delighted to see that you had a lovely time and hope to see you again soon. Kind regards, Janine Stephani Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with family, Business traveller
The beach and pool were nice Was very crowded with all inclusive guests
Stayed 2 nights in Apr 2019
Response from Janine Stephani on Apr 12, 2019
Dear Guest, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort and for sharing your invaluable feedback with us! we are delighted to learn that you had a pleasant stay and hope to see you return in the future. Kind regards, Janine Stephani Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The staff we came across were very nice especially Vrun in the restaurant,he was most respectful and was very customer friendly. We did feel check in could be better,we arrived late in the evening and the desk was six deep in customers with one poor girl trying to look after everyone,after a very long flight and transfer this was not what we expected,there was no welcome drink no greeting ,very disappointed.
Stayed 9 nights in Mar 2019
Response from Janine Stephani on Mar 31, 2019
Dear Guest, Thank you very much for your recent stay at Hilton al Hamra Beach & Golf Resort and for taking a moment of your time to share your invaluable feedback! We are delighted to hear that you appreciated the heartfelt service of our team and I will ensure that Vrun will be personally recognized for his outstanding efforts. Furthermore I would like to apologize for the delay upon checkin. Please trust that this is not our usual standard and we will work on immediate improvement. It would be a pleasure to see your return in the future! Kind regards, Janine Stephani Assistant Front Office Manager

2/10 Terrible

Nizar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience at Hilton Hamra RAK
Very dirty and smelly room and corridor, and Houskeeping is the worst service ever, bed line is satined and ripped, towels very dark colour and smelly, not good service, we request for hair dryer, they brought it full of sticky glue and its broken, it's not safe to use at all. So we have to keep complaining about this service, no action. Not worthy at all
Stayed 2 nights in Feb 2019
Response from Janine Stephani on Mar 10, 2019
Dear Nizar, Warmest Greetings from Ras al Khaimah! Thank you for taking the time to share your invaluable feedback with us. At Hilton al Hamra Beach and Golf Resort, we strive to create for our guests, an environment with a total absence of discomfort, and I am particularly concerned to read about the disappointments and inconveniences that you faced during your stay with us. You can rest assured that I will personally look into our standards of service to ensure that these aspects of our service delivery live up to the memorable experience that we promise to all our guests. Your comments provide us with valuable feedback and I would be grateful to hear more from you. Please feel free to write to us anytime. I hope you will provide us with another opportunity to restore your confidence in Hilton al Hamra Beach and Golf Resort, by visiting us again, and I would like to reassure you that when you return, you will experience the improvements made. Warm regards, Janine Stephani Assistant Front office Manager

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn't like it at all. No value for money. Mediocre rooms.
Stayed 1 night in Feb 2019
Response from Janine Stephani on Mar 8, 2019
Dear guest, Thank you for taking the time to share your experience on expedia. At Hilton al Hamra Beach and Golf Resort, we strive to create for our guests, an environment with a total absence of discomfort, and I am particularly concerned to read about the disappointments and inconveniences that you faced during your stay with us. Please feel free to reach out to me directly to share further details of your visit and you can rest assured that I will personally look into our standards to ensure that these aspects of our service delivery live up to the memorable experience that we promise to all our guests. Your comments provide us with valuable feedback and I would be grateful to hear more from you. I hope you will provide us with another opportunity to restore your confidence in Hilton al Hamra Beach and Golf Resort, by visiting us again, and I would like to reassure you that when you return, you will experience the improvements made. Warm regards, Janine Stephani Assistant Front Office Manager

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from Janine Stephani on Apr 2, 2019
Dear Guest, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort and for sharing your rating! It was a pleasure to have you as our guest and we hope to see you return. Kind regards, Janine Stephani Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great facilities for kids. Good pools, good playground for up to 10yo. Kids club was focussed on younger kids - our 6yo son and 9yo daughter weren’t interested in any of the activities so didn’t use it. Football pitch was used a lot. Beach was gravelly but long.
Stayed 2 nights in Feb 2019
Response from Janine Stephani on Feb 25, 2019
Dear guest, Thank you very much for choosing Hilton al Hamra Beach & Golf Resort for your recent family vacation and for taking the time to share your invaluable feedback! We are delighted to learn that you enjoyed your time here and will take your observations onboard for future improvement. It would always be a pleasure to welcome you back! Kind regards, Janine Stephani Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Janine Stephani on Feb 20, 2019
Dear guest, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort! We are delighted to learn that you had a pleasant stay and hope to see you return soon. Kind regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin staff were excellent, and the hotel facilities and surroundings are great for families and couples
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Janine Stephani on Jan 12, 2019
Dear guest, Thank you very much for your recent stay at Hilton al Hamra Beach & Golf Resort and for sharing your invaluable feedback! We are delighted to learn what a wonderful time you had and hope to see you return in the future. Kind regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

AxelH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new beachfront, excellent service and overall atmosphere.
Stayed 3 nights in Dec 2018
Response from Janine Stephani on Dec 26, 2018
Dear AxelH, Warmest Greetings from Hilton al Hamra Beach & Golf Resort! We are delighted to receive your wonderful feedback and to learn what an excellent time you had. I will share your kind comments with the greater team and hope to see you return soon! Best regards and Happy Holidays, Janine Stephani Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
It has see better days. The main pool is small and was crowded with a big group, so no one else could use it. The restaurants are a bit of a disaster and I would say F&B needs a big revamp! I would not go back.
Stayed 2 nights in Nov 2018
Response from Janine Stephani on Dec 11, 2018
Dear guest, At Hilton al Hamra Beach and Golf Resort, we strive to create for our guests, an environment with a total absence of discomfort, and I am very sorry to read about the disappointments and inconveniences that you faced during your stay with us. Your points will be shared with our executive team and you can rest assured that we will look into our standards of service to ensure that these aspects of our service delivery live up to the memorable experience that we promise to all our guests. Your comments provide us with valuable feedback and I would be grateful to hear more from you. Please feel free to write to us anytime. I hope you will provide us with another opportunity to restore your confidence in Hilton al Hamra Beach and Golf Resort, by visiting us again, and I would like to reassure you that when you return, you will experience the improvements made. Best wishes, Janine Stephani Assistant Front Office Manager

6/10 Okay

ABDELRAZZAQ

The hotel is clean. In the layout of the hotel it stated two bedroom. But it was tow beds not bedrooms. Also,I included in my stay breakfast and dinner. The breakfast was good, however the lunch was below expectation and I had to pay extra for drinks, such as regular water and soda
Stayed 1 night in Nov 2018
Response from Janine Stephani on Nov 21, 2018
Dear ABDELRAZZAQ, Thank you very much for your visit to Hilton al Hamra Beach and Golf Resort and for taking the time to share your review on Expedia. We are delighted to learn that you had a pleasant stay. Your feedback regarding our restaurant is well noted and will be taken on board for future improvement. All comments from our valued guests are received with much appreciation, as this feedback enables us to be attentive and sensitive to all the needs of our guests and to continuously enhance our high standards of service. It would always be a pleasure to see you return! Kind regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

Dave, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel and facilities were excellent. All the staff were very efficient, friendly, helpful and courteous. That is everybody from the front desk staff, the restaurant staff, the beach & poolside staff, the bar staff, the commissionaires and anybody else I have missed. They all made our stay at Hilton Al Hamra Beach & Golf Resort so very memorable. They even put a surprise cake in our room on my birthday which was a lovely thoughtful touch. The Golf Course is also in wonderful condition and although rather expensive it is worth it. The only small criticism is that there was no discounted green fees for the guests of the hotel, but this certainly won't prevent me from returning to this wonderful place.
Stayed 9 nights in Nov 2018
Response from Janine Stephani on Nov 21, 2018
Dear Dave, Warmest Greetings from Hilton Al Hamra Beach & Golf Resort! It was our greatest pleasure to have you here as our guest. I am delighted that you enjoyed your stay with us and I will definitely share your amazing feedback with our team members. I am sure that they will be ecstatic to know that they have made your holiday a memorable one. We are looking forward to serving you again in the near future! Best regards, Janine Stephani Assistant Front Office Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Don't did the food at this hotel
Food was terrible, Manager was even more terrible sorting things out,!
Stayed 1 night in Nov 2018
Response from Janine Stephani on Nov 14, 2018
Dear guest, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort and for taking a moment to share your valued feedback! I sincerely apologize for not entirely meeting your expectations on this occasion, especially since we are entirely devoted in providing our guests with the most memorable and satisfying experiences. Please trust that your comments have been shared with our executive team and preventive action will be taken to prevent these instances in the future. We truly hope we will have the pleasure of welcoming you back in the future and I will personally oversee your stay! Warm regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing beach. Food was amazing and the sunset view it has is stunning.
Stayed 4 nights in Oct 2018
Response from Janine Stephani on Nov 7, 2018
Dear guest, Thank you very much for this lovely review of your recent stay at Hilton al Hamra Beach & Golf Resort! We are delighted to read that you had a pleasant time and genuinely hope to see you return soon. Kind regards, Janine Stephani Assistant Front Office Manager

10/10 Excellent

Harnish, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel because of the amazing hard working and friendly staff. The hotel, for sure could do with some room modernisation and some work on the bathrooms and interior decor - this are minor points. Nothing is ever a problem for the staff and were always responsive. I was appalled at the way some guests treated staff who did their job with joy and with a smile. We would definitely go back there again. Good food Beach is lovely as were the pools Access to local mall with food court Golf course on door step - be ready for UAE prices though. But worth a round or two One recommendation though for the hotel - be ready for those with allergies to foods as this will be very common in time to come. Although this was not a problem for us massively, it would be worth some bespoke staff training and development
Stayed 7 nights in Oct 2018
Response from Janine Stephani on Nov 7, 2018
Dear Harnish, Thank you very much for this lovely review of your recent stay at Hilton al Hamra Beach & Golf Resort! We are delighted to read that you had a pleasant time and your kind compliments for our team. I will ensure to share your great feedback with them. Also, thank you for pointing out the areas that need improvement. Your comments have been shared with the respective departments for further discussion. We wish to see you return soon! Kind regards, Janine Stephani Assistant Front Office Manager

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short notice stay, well worth it
Pretty much perfect.
Stayed 1 night in Sep 2018
Response from Janine Stephani on Oct 7, 2018
Dear George, Thank you very much for this great review of your recent stay at Hilton Al Hamra Beach & Golf Resort! We are delighted to read that you had an excellent time and enjoyed your visit at our beautiful beachfront resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are looking forward to your return! Best regards, Janine Stephani Assistant Front Office Manager

4/10 Poor

Johnson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Janine Stephani on Sep 22, 2018
Dear Johnson, Thank you very much for choosing to stay at Hilton al Hamra Beach & Golf Resort and for taking a moment to share your experience with us! It seems as if we were not entirely able to meet your expectations on this occasion and for this I am truly sorry. Please feel free to reach out to us at any time, should you wish to share any further details of your stay and I will personally look into it. It would be a pleasure to see you return in the future! Kind regards, Janine Stephani Assistant Front Office Manager