3 bars/lounges, rooftop bar, lobby lounge
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Reviews of Doubletree by Hilton Ras Al Khaimah

4 out of 5
Doubletree by Hilton Ras Al Khaimah
Al Jazah Road, Ras Al Khaimah

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 260 reviews" "
Rating 8 - Good. 105 out of 260 reviews" "
Rating 6 - Okay. 29 out of 260 reviews" "
Rating 4 - Poor. 17 out of 260 reviews" "
Rating 2 - Terrible. 18 out of 260 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

khaled

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
We were waiting for a long time at the elevator. I entered a room and did not find any towels or clothes hangers in it. The bathroom water was very dirty, the bidet was not working, and the shower also needed maintenance. Every time I asked him for a service, the receptionist told me that your reservation was not from the hotel’s website, even when I asked him. To add my stay to my membership so I can benefit from the points, he also told me the same response: I cannot because your reservation was not from the hotel’s website.
Stayed 4 nights in Dec 2023

8/10 Good

MOHAMAD

Stayed 1 night in Dec 2023

2/10 Terrible

Osama

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended at all , the room was not ready, it took the staff one hour to bring towels and bath mat.
Stayed 1 night in Nov 2023

8/10 Good

glyn, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice modern hotel with friendly service
Stayed 1 night in Nov 2023

8/10 Good

Wai Kit Ricardo, Clapham

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly, however since this was suppose to be a non smoking Hotel, some guest still smoked in the rooms and the smell is in the corridors but the staff could not enforce. The hotel is in dire need of renovations. Our room though upgrade to a junior suite, changed from Creek view to city view. The Shower room doors did not close, the kettle did not work and the lamp shades had fallen off. There was a layer of dust on the table legs. Though the top was clean.
Stayed 1 night in Nov 2023

4/10 Poor

Mohamed

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

KHALED

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Simone Sadiann

Disliked: Property conditions & facilities
There was no activities available in the hotel, the location is far away and the available taxis are expensive. The hotel itself and the food is ok but my room smelt unpleasant because the bathroom got flooded every time I showed.
Stayed 4 nights in Jun 2023
Response from Ruth J. on Jun 14, 2023
Dear Simone, Thank you for your time sharing your feedback, we regret to know that you did not enjoy your stay with us. Your comment has been highlighted to the concerned department and action has been initiated. We sincerely apologies with regards to this matter. We hope to see you again here in Ras Al Khaimah.Regards,Ruth J.Guest Relations Manager

4/10 Poor

Prakash

Stayed 2 nights in Apr 2023
Response from Ruth J on May 4, 2023
Dear Prakash, Thank you for your time sharing your feedback, we regret to know that you did not enjoy your stay with us. We hope to see you again here in Ras Al Khaimah.Regards,Ruth J.Guest Relations Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ruth J. on May 3, 2023
Dear Ronald, Thank you for your time sharing your feedback, we are happy to know that you had a memorable stay with us. Looking forward to see you again here in Ras Al Khaimah. Kind regards,Ruth J.Guest Relations Manager

2/10 Terrible

Vlad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very bad even for one night
Stayed 1 night in Feb 2023

10/10 Excellent

Mostafa

Business traveller, Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
It is a nice and enjoyable experience
It is a nice and enjoyable experience, the hotel is beautiful, and the restaurant employee Habiba is polite and decisive in appearance and dealings
Stayed 1 night in Dec 2022
Response from Ruth J. on Dec 25, 2022
Dear Mostafa, Thank you for your time sharing your feedback about your recent stay and we are happy to know that you had a memorable experienced with us. We are looking forward to see again here in Ras Al Khaimah. Kind regards,Ruth JGuest Relations Manager

6/10 Okay

oba id

There is room for improvement.
Response from Ruth J> on Dec 23, 2022
Dear Valued Guest,Thank you for your time sharing your feedback about your recent stay.Your comment has been highlighted to the concerned department and we sincerely apologies with regards to this matter. Kind regards,Ruth J.Guest Relations Manager

8/10 Good

Safiya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are really accommodating & friendly. They go out there way to help. The property is worn, & in some serious need of update. The pool is very shallow so don’t dive in. If this hotel had a face lift I would give it a 4* but as it’s very tired looking a 3*
Stayed 2 nights in Nov 2022
Response from Ruth J. on Nov 11, 2022
Dear Safiya, Thank you for choosing to stay in our hotel and for taking the time sharing your feedback, we are happy to know that your overall experienced with our team member's meet your expectations. Your comment pertaining to the pool has been highlighted to the concerned department, and we sincerely apologies with regards to this matter. We hope to see you again here in Ras Al Khaimah. Kind regards, Ruth J.Guest Relations Manager

10/10 Excellent

KHALED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ruth J on Oct 6, 2022
Dear Khaled, Thank you so much for your time sharing your positive review about your recent stay. We are happy to know that you had a memorable stay with us. We are looking forward to seeing you again here in our hotel. Kind regards,Ruth J.Guest Relations Manager

4/10 Poor

Julie

Stayed 3 nights in Sep 2022
Response from Ruth J. on Oct 6, 2022
Dear Julie, Thank you for choosing to stay in our hotel and for taking the time sharing your feedback. We hope to see you again here in Ras Al Khaimah. Kind regards,Ruth J,Guest Relations Manager

10/10 Excellent

Ore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double Tree by Hilton is a great hotel. My family and I enjoyed our stay there. We especially loved the warm cookies and their food from the kitchen. All the staff did an exceptional job.
Stayed 5 nights in Aug 2022
Response from Ruth J. on Aug 26, 2022
Dear Valued Guest, Thank you so much for your time sharing your positive score and feedback about your recent stay. We are happy to know that you had a memorable stay in our hotel. We are looking forward to see you again here in Ras Al Khaimah. Kind regards,Ruth J.Guest Relations Manager

10/10 Excellent

Yasir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Met Sajid at the check in. It was fast and efficient, and we were in our room within 10 minutes. The twin room was large and very comfortable. Bathroom was a little worn out, but clean. The breakfast was also nice ... Overall, a good stay with family ...
Stayed 1 night in Aug 2022
Response from Ruth J. on Aug 26, 2022
Dear Yasir, Thank you for choosing to stay in our hotel and for taking the time sharing your feedback about your recent stay. We are happy to know that you had a memorable stay with us. We are looking forward to see you again here in Ras Al Khaimah. Kind regards,Ruth J.Guest Relations Manager

8/10 Good

Mohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's in the heart of RAK and very close to many malls as well. Ideal for a business trip.
Stayed 2 nights in Aug 2022
Response from Ruth J. on Aug 5, 2022
Dear Mohan, Thank you for choosing to stay in our hotel, and for taking the time sharing your feedback about your recent stat, we are happy to know that you had a memorable stay with us, and the location of our hotel meet your expectations. We are looking forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

10/10 Excellent

Mahran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Amazing
Stayed 1 night in Jul 2022
Response from Ruth J. on Jul 31, 2022
Dear Mahram, Thank you for your time sharing your feedback about your recent stay in our hotel. We are happy to know that you had a memorable stay with us. We are looking forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

4/10 Poor

jomy

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad air-conditioning units, staff not cooperative
At first, staff were friendly and generous to offer an upgrade to our rooms. However, those room had an issue with the air conditioner and the staff could not solve it. We booked two rooms for one night only and we couldn't sleep. What was worse is that they have set the alarm in room to go off at 10AM while we couldn't sleep the whole night. At 11AM staff called to remind us that check out is at 12PM and when we asked to extend it for at least an hour due to the air conditioning issue; they simply refused and were not cooperative. This makes me think twice before staying at this hotel again to avoid repeating this bad experience again.
Stayed 1 night in Jun 2022
Response from Ruth J. on Jun 10, 2022
Dear Valued Guest, Thank you for taking the time sharing your feedback about your recent stay with us. We are sad to know that your overall experienced during your stay did not meet your expectations. Your comment has been highlighted to the concern department and action has been initiated. We sincerely apologies with regards to this matter. We hope to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is very clean and spacious. But there is one man at the reception, im not sure if he is the supervisor or receptionist that he disrespect his customer. The receptionist lady was very good and she assisted me duting check in time, and she gave me a complimentary food as a welcome to thier guest. The thing is just about to give me the key of my room, and everything is done for the check in. And there is one guy came and ask her that which room you give? And the lady receptionist told him the room #, and he suddenly telling her that " NO, DON'T GIVE IT TO THEM, GO AND I WILL FIX IT", because there is one regular customer and he wants to priority them. The thing is ge must to apologize for me, as i heard everything in my front. Just next time try to be more professional when it comes on your customer either vip or not vip should be treat equally.
Stayed 1 night in May 2022
Response from Ruth J. on May 6, 2022
Dear Irene, Thank you for your time writing your feedback about your recent stay. We sincerely apologies for the inconvenienced you had experienced during check in, and rest assured that your comment has been highlighted to the concerned department. Once again we apologies with regards to this matter and we hope to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

10/10 Excellent

Adel

Stayed 2 nights in May 2022
Response from Ruth J. on May 6, 2022
Dear Adel, Thank you so much for the generous score you shared, we are happy to know that you had a great stay with us. We are looking forward to welcoming you back here in our hotel. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

IRFAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. The duty manager Mr.Bilal on the counter was very helpful. Sorted all issues quickly.
Stayed 1 night in May 2022
Response from Ruh J. on May 4, 2022
Dear Valued Guest, Thank you for your time writing your feedback about your recent stay, and we are happy to know that you had a memorable stay in our hotel. Looking forward to welcoming you back here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Ruth J. on May 2, 2022
Dear Khaled, Thank you for your time writing your feedback about your recent stay with us, and we are happy to know that you had a memorable stay with us. Looking forward to see you again here in our hotel. Kind regards, Ruth J. Guest Relations Manager

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking, great experience.
I book minutes before arriving and everything went well. We got a room with a great view and space. We got the breakfast offer and staff was amazing we even got coffees for takeaway thanks to Habiba if I remembering her name right 😅
Stayed 2 nights in Apr 2022
Response from Ruth j on Apr 30, 2022
Dear Yadira, Thank you for choosing to stay in our hotel, and for taking the time writing your feedback. We are happy to know that you had a memorable stay with us and the service of our team member meet your expectations, especially your experienced during breakfast. Once again, thank you and looking forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

6/10 Okay

Nadia

Liked: Cleanliness, room comfort
Room is Fine - Had Issues with In Room Dining
My stay was OK. It's a nice enough hotel. I had multiple issues with room service which either due to language barrier or a bad connection from my hotel room phone. The staff works hard and I appreciated that, but the service level is not what I would expect from a DoubleTree.
Stayed 1 night in Apr 2022
Response from Bilal Zulfiqar. on Apr 8, 2022
Dear Nadia, First of all, I would like to thank you very much for choosing to stay with us and for taking the time to write about your recent stay in our hotel. As we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. We have taken note of your constructive feedback about the overall satisfaction during your stay. In regards to some areas and services that haven’t been able to meet your expectation, this is certainly not the level of our service we strive to achieve the highest quality and standard of our hotel and we will use all your comments in a positive spirit, to improve on those areas where we can do better. Hopefully you will allow us to regain your confidence in our service in the near future. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

mohamed chakib

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some noise in the room
Stayed 2 nights in Mar 2022
Response from Bilal Zulfiqar. on Apr 8, 2022
Dear Mohamed chakib, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

Gulfam

Stayed 1 night in Mar 2022
Response from Bilal Zulfiqar. on Apr 2, 2022
Dear Gulfam, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

8/10 Good

Khalid

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Bilal Zulfiqar. on Mar 11, 2022
Dear Khalid, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Bilal Zulfiqar. on Mar 11, 2022
Dear Sean, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

Mariem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was specious, clean and the bed was very comfy. The stuff were amazing, Mrs Sneha and Mr Bilal were friendly and super welcoming reflecting the proper hospitality. I will definitely go back there
Stayed 1 night in Mar 2022
Response from Bilal Zulfiqar on Mar 5, 2022
Dear Mariem, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

Ahmad

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location .. friendly staff and manager
Stayed 3 nights in Feb 2022
Response from Ruth J. on Feb 19, 2022
Dear Ahmad, Thank you so much for your time sharing your feedback about your recent stay. We are happy to know that you had a memorable stay in our hotel. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Tarkik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2022
Response from Ruth J. on Jan 26, 2022
Dear Tarik, Thank you for your time sharing your feedback about your recent stay. We are glad to know that you had a memorable stay with us. Looking forward to see yo again here with us.

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ruth J. on Jan 16, 2022
Dear Saif, Thank you so much for the time and for the generous score with regards to your overall experienced with us. We look forward to see you again here in our hotel. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Bilal on Dec 28, 2021
Dear Muhammad, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first staycation after a long time and had booked a standard king room. To our surprise, as we were booked for a night they upgraded us to a Junior Suite which was amazing. Thank you!
Stayed 1 night in Dec 2021
Response from Bilal on Dec 28, 2021
Dear Guest, Thank you so much for your time writing your feedback about your recent stay with us. We are happy that you had a great day memorable experienced and you enjoy our hotel facilities. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Looking forward to see you again here in Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

10/10 Excellent

Sharath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel was very clean and neat, Breakfast was excellent and the service was great.
Stayed 1 night in Nov 2021
Response from Ruth J. on Dec 1, 2021
Dear Valued Guest, Thank you for taking the time to share your recent experience in our hotel and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind regards, Ruth J. Guest Relations Manager

10/10 Excellent

Christy M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best birthday arrangement, new and clean room
I was there to celebrate my daughter's birthday, right after my booking staff already contacted me and ask if my daughter is a kid / adult, so they could arrange the proper decoration. They arranged nice decoration and birthday cake as a gesture. The room itself is clean and new, front desk staff is very helpful and nice. We are very happy and satisfied.
Stayed 1 night in Nov 2021
Response from Ruth J. on Dec 1, 2021
Dear Valued Guest, We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind regards, Ruth J. Guest Relations Manager

2/10 Terrible

Eman

Business traveller
I don’t have an issue with the property. I have an issue with Expedia and their faulty online system. My cancellation done BEFORE the fee refund deadline didn’t go through. I noticed and called Expedia who refused to refund me and instead said “we’ll see if the hotel is willing to refund you!” Expedia went from my favorite service to “I’ll never use this again”. Every time I book on them there’s a new problem or a new underhanded way to charge more - be it randomly changing rates at check out or making the cancellation service difficult “vs just a button like other platforms that shall not be named”. Expedia has sunk so low and I will NEVER use it again. Btw - I sent an email replying to Expedia’s email if I want to cancel the booking without a refund. I said yes. They never even bothered to cancel the booking. I don’t know if that email even got to them. I’m disappointed on every front. Don’t book on Expedia. Thanks
Stayed 1 night in Nov 2021
Response from Ruth J. on Nov 22, 2021
Dear Mr Eman, Thank you for your time writing your feedback about our resent stay with us. We sincerely apologies for the inconvenienced regarding your booking. You may contact me directly for any further assistance. We hope to see you again here in Ras Al Khimah. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2021
Response from Ruth J. on Nov 13, 2021
Dear Valued Guest, We are truly heartened to receive your generous review of our hotel. We look forward to having you with us again in the near future. Kind regards, Ruth J. Guest Relations Manager

8/10 Good

Farooq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful and welcoming staff. Specially hostess Prime at breakfast area was very kind. This hotel is highly recommended.
Stayed 1 night in Oct 2021
Response from Ruth J. on Oct 27, 2021
Dear Mr. Farooq, Thank you for your time writing your feedback about your recent stay. We are happy to know that you had a memorable stay with us, especially the friendly service of our team. We are looking forward to see you again here in our hotel Kind regards, Ruth J. Guest Relations Manager

10/10 Excellent

Ahmad A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly .. especially Mr. Shireef
Stayed 5 nights in Oct 2021
Response from Ruth J. on Oct 27, 2021
Dear Mr. Ahmad, Thank you for choosing to stay in our hotel, and for taking the time writing your feedback about your recent stay. We are happy to know that you had a memorable stay with us and we look forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J Guest Relations Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, looked after by marvelous staff!
We had visited RAK many a times before but this time was special, due to marvelous team of staff at DoubleTree Hilton! Our special thanks to staff at the check in (Kate, Ruth, John and Sajid) and the ones at the breakfast restaurant (Rose, Habiba, Flardia) who made sure that every moment of stay was personally looked after. A free access to their facility at Marjan Island was an additional bonus, which we thoroughly enjoyed too:)
Stayed 2 nights in Sep 2021
Response from Ruth J on Sep 9, 2021
Dear Mohammad, Thank you so much for your time writing your feedback about your recent stay in our hotel. We are happy to know that you had a memorable stay with us and service of the team meet your expectations. Will ensure share your feedback to the team. We will look forward to see you again here in Ras Al Khaimah. Kind regards, Ruth J Guest Relations Manager

8/10 Good

bouchouareb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Ruth J. on Aug 31, 2021
Dear Valued Guest, Thank you for choosing to stay in our hotel and for taking the time sharing your score about your recent stay. We hope to see you again here in Ras Al Khaimah.

4/10 Poor

Corazon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Bilal Zulfiqar on Aug 15, 2021
Dear Corazon, First of all, I would like to thank you very much for choosing to stay with us and for taking the time to write about your recent stay in our hotel. As we greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. We have taken note of your constructive feedback about the overall satisfaction during your stay. In regards to some areas and services that haven’t been able to meet your expectation, this is certainly not the level of our service we strive to achieve the highest quality and standard of our hotel and we will use all your comments in a positive spirit, to improve on those areas where we can do better. Hopefully you will allow us to regain your confidence in our service in the near future. we would be very happy to welcome you back for another wonderful stay at Double Tree by Hilton Ras Al Khaimah. Kind regards, Bilal Zulfiqar.

2/10 Terrible

MOHAMMED

Travelled with group
Disliked: Room comfort
I’ll never stay there once again
I stayed for 5 days … I reserved two rooms noise was everywhere, kids playing in the corridor… I called many times complaining about this but no response at all… actually it’s wast of money comparing to the value they charged as fees for Eid days
Stayed 5 nights in Jul 2021
Response from Ruth on Aug 2, 2021
Dear Mohammed, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced. Rest assured that your comment has been forwarded to the concern department and action has been initiated. We hope to see you again here in Ras Al Khaimah. Kind regards, Ruth J Guest Relations Manager