Lounge

Reviews of The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and spacious rooms. Friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location!
Stayed 2 nights in Dec 2023

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Stayed 1 night in Mar 2024

2/10 Terrible

Kenny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

jason, Gillette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the hotel stayed there 4 time would stay again
Stayed 2 nights in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the shuttle availability.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, beautiful hotel, great location and comfortable bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and conveniently located.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shelley

Liked: Amenities
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Stayed 1 night in Jan 2024
Response from Kenny on Jan 18, 2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

James

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Stayed 1 night in Jan 2024
Response from Kenny on Jan 9, 2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenny on Jan 9, 2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Dec 2023
Response from Kenny on Jan 9, 2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Augienel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brooke

Stayed 1 night in Dec 2023

4/10 Poor

ELISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Stayed 1 night in Dec 2023
Response from Kenny on Dec 27, 2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 Excellent

Kim

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Stayed 1 night in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shawn

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
No place to eat restaurant was closed
Stayed 2 nights in Oct 2023
Response from Kenny on Jan 4, 2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kenny on Jan 4, 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dylan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Stayed 3 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service
Clean place. Good access to shops around.
Stayed 5 nights in Oct 2023
Response from Kenny on Jan 4, 2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 2 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Stayed 2 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Easy check in. Great music at the bar
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Jennifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Charge for shuttle
They charge now for the shuttle the reason I stay there is for the free shuttle service
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Christine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean a tidy. A rooms were a dated. Bed was comfortable
Stayed 4 nights in Nov 2023
Response from Jen Z. on Nov 6, 2023
Hello Donald,Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed your clean room and comfortable bed! We hope to see you again in the future for another great stay!

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service
Everything
Stayed 4 nights in Nov 2023
Response from Jen Z. on Nov 6, 2023
Hello Travis,Thank you for your review. We are happy that you enjoyed your stay with us and would love to hear more feedback so we may be able to provide you with a flawless stay next time!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room. Walkable to some great dining.
Stayed 1 night in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Lisa,We are so happy to hear that you were comfortable in your room and got to take advantage of our downtown location. We can't wait to see you again the next time you are in our area!

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
Hotel was clean,busy but comfortable and close to our event. Staff was nice except said I didn’t get the credit $15for my stay through the site and I didn’t want to hold up everyone else so just let it go, couldn’t get it later either. Not a make or break deal but for the price paid for the night disappointed. It was walking distance from restaurants so we left the vehicle behind and enjoyed the walk. Slept great and would stay here again
Stayed 1 night in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Tricia,Thank you for choosing to stay with us. We are glad you enjoyed your time and look forward to seeing you again in the future.

10/10 Excellent

Tiana

Travelled with group
Liked: Amenities
Everything was great they had a really fun bar downstairs and one across the street.
Stayed 2 nights in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Tiana,We are thrilled to hear about your great experience with us! We look forward to seeing you again during your next stay.

4/10 Poor

HETTIE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed our room was not clean. The front desk staff was rude. Housekeeping was the worst we’ve ever encountered. The Lounge and there staff was great along with the food. Unfortunately we will not be returning.
Stayed 4 nights in Oct 2023
Response from Nicole on Nov 2, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Colan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Colan,Thank you so much for your review. We look forward to seeing you again for an even better stay!

10/10 Excellent

Freddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The downtown area is full of great restaurants, attractions and entertainment and the hotel adds to its character. The hotel staff were very accommodating and friendly and even though the downtown area can be noisy on the weekends it was still a pleasant experience overall.
Stayed 1 night in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Freddie,Thank you so much for your wonderful review! We are so happy to hear you were able to enjoy our downtown location and that our friendly staff was very accommodating. We hope to see you again the next time you decide to visit Rapid City!

8/10 Good

Gina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kenny on Jan 4, 2024
Hi Gina, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not for the light sleeper
If you’re a light sleeper this hotel is not for you. The walls are paper thin. You can hear people talking on the street even as I was on the 6th floor. You can hear everything on your floor and then the train that comes through blaring its horn at 3 am. Is not the ideal sleep situation. The decor is covering an old building. Pipes with sprinkler heads visible throughout the room. The breakfast buffet not so good. Nothing like cold eggs and just thawed out pancakes. The staff was gracious at check in and I had high hopes but was disappointed.
Stayed 1 night in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello,Thank you for taking the time to share your feedback. We are so sorry to hear that you did not have the most restful stay with us. We will work towards being able to provide and quieter stay for our guests and hope to regain your trust in the future.

2/10 Terrible

Cassidy

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not a good experience. First we found an eyelash in the bed and a stain on the blanket. We kindly asked for the bed to be cleaned or simply just change the blankets. The manager was very rude about it. She told us we could check out. Just because they didn't want to change a blanket. Finally, they sent someone to clean it. Later that day we came back to nothing being changed. We went down once again and she asked us if she wanted to check out. Again, only over a blanket not being cleaned properly. The manager had more attitude and we simply asked for it to be cleaned, give us a new blanket, or refund us our money. Later someone finally changed our blankets. I didn't have the energy to fight over a simple blanket. I would not suggest staying here whatsoever!!
Stayed 2 nights in Oct 2023
Response from Jen Z. on Oct 24, 2023
Hello Cassidy,Thank you for choosing to stay with us. We apologize that your experience with us was not to your satisfaction. We are continuously working to improve and we hope to regain your trust in the future.

8/10 Good

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay in rapid city
friendly staff, great location, loved included parking on site. wifi slow, shower drained very slow.
Stayed 3 nights in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Stephanie, Thank you so much for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you like our friendly staff, great location, and on site parking. We do apologize for any inconvenience caused by the Wi-Fi and shower drain. We will use your comments as we continually improve the hotel. We hope to see you again in the future so we may be able to provide you with a superior stay!

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Rapid City. Easy walk to several restaurants and stores.
Stayed 3 nights in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Mindy,Thank you for your wonderful review! We look forward to seeing you again in the near future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a hint of a bygone era. Many good restaurants nearby and a short drive to hiking in the Black Hills.
Stayed 1 night in Oct 2023
Response from Jen Z. on Nov 6, 2023
Hello Susan,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed our beautiful property and the surrounding area. We absolutely cannot wait to have you back with us the next time you are in Rapid City!

10/10 Excellent

Jenna

Liked: Cleanliness, property conditions & facilities
Great place for our short visit. The food was delicious
Stayed 2 nights in Oct 2023
Response from Jen Z. on Oct 23, 2023
Hello Jenna,Thank you so much for your review! We are delighted to hear that you enjoyed your stay along with the food that we offer. We are excited to host you again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Rapid City.
We were visiting Rapid City and found the location within walking distance of things downtown. Pleasant staff and comfortable room. There were plenty of pillows on the bed which my wife likes.
Stayed 2 nights in Oct 2023
Response from Jen Z. on Oct 23, 2023
Hello Christopher,Thank you for your wonderful review! We are happy to hear that you were able to enjoy the convenience of our downtown location, our comfortable rooms and pleasant staff! We are also thrilled to hear that your wife enjoyed the plentiful amount of pillows on the bed.We are excited to have you back the next time you visit Rapid City!

6/10 Okay

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
So I travel allot, and sometimes I get some VIP perks. The night before checkout I asked for a noon checkout instead of 11am, the answer was no problem. So in the morning around 9:20 with a do not disturb sign on my door...knock on the door...housekeeping. I go to the door and call out that I have a 12 o'clock checkout and that I have the do not disturb sign on the door. So then again at 11am another knock on the door...housekeeping. So I leave at 11:30 and housekeeping is in the hall. I state that I got approval for a late checkout the night before and was that not communicated. The one housekeeper says to me that they get there later than that. Lame answer, I didn't feel like asking so why is normal checkout time 11am and you knock on my door at 9:20 with the do not disturb sign on my door. Even when I stay at a motel 6 they don't disturb me. Maybe management needs to give housekeeping some guidelines. Other than that I would say this is an upscale hotel, nice rooms and a great location.
Stayed 1 night in Oct 2023
Response from Jen Z. on Oct 23, 2023
Hello Dave,We are so sorry to hear that you did not have the best experience at our hotel. We thank you for your honest feedback and we have shared this with our housekeeping manager. We are happy to hear that you enjoyed our rooms and downtown location. We hope you will give us another chance to be able to provide you with a more peaceful stay.

8/10 Good

NADEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jen Z. on Oct 23, 2023
Hello Nadean,Thank you so much for choosing to stay with us. We are glad you had a good experience, and we would love to hear what we can do in order to provide you with a flawless stay the next time you are in our area!