Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 922 avis sur 1490." "
10 – Excellent
922
Note de 8 – Bien, d’après 361 avis sur 1490." "
8 – Bien
361
Note de 6 – Acceptable, d’après 118 avis sur 1490." "
6 – Acceptable
118
Note de 4 – Médiocre, d’après 51 avis sur 1490." "
4 – Médiocre
51
Note de 2 – Terrible, d’après 38 avis sur 1490." "
2 – Terrible
38
9,0/10
Propreté
9,0/10
Service et personnel
8,6/10
Commodités
9,0/10
État et installations de l’hébergement
8,6/10
Écoresponsabilité
Avis
10/10 – Excellent
Juliette, Quebec
28 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parfait
Juliette
Séjour de 3 nuits en octobre 2023
Jesse a répondu le 28 oct. 2023
Thank you for sharing your thoughts on your recent stay with us at Country Inn & Suites. We're thrilled to hear that you enjoyed your time with us and that you would consider your stay to be a 5 out of 5. We hope you'll choose to stay with us again the next time your travels bring you our way.
10/10 – Excellent
Yves
4 sept. 2023
Yves
Séjour de 1 nuit en septembre 2023
Jesse a répondu le 29 sept. 2023
Thank you for taking some time from your day to tell us about your experience. We are so joyful to hear you enjoyed your time with us! We will see you on your next visit with us. Safe travels.
10/10 – Excellent
Muriel
Voyage en famille
22 juill. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Personnel accueillant. Chambre séparée du salon, avec divan-lit. Bon bufffet petit-déjeuner. Les enfants (9 et 11 ans) ont beaucoup aimé le toboggan à la piscine. Hôtel bien situé pour la visite des Badlands.
Muriel
Séjour de 2 nuits en juillet 2023
Jesse a répondu le 23 juill. 2023
Thank you for sharing with us about your time at our hotel. We are so happy to hear about your amazing experience with us! We hope to see you again soon. Safe travels.
10/10 – Excellent
Stephanie
Voyage en famille
23 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pool and hot tubs are great!
Stephanie
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 25 mai 2024
Dear Stephanie,Thank you for your wonderful review and perfect rating! We're thrilled to hear that you enjoyed our pool and hot tubs. It's great to know that these amenities contributed to a relaxing and enjoyable stay. We look forward to welcoming you back soon!
10/10 – Excellent
kathy, Portland
Voyage en famille
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
People were very nice and helpful.
kathy
Séjour de 3 nuits en mai 2024
Sadie M a répondu le 22 mai 2024
Dear Kathy,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our team to be nice and helpful. Providing excellent service is our top priority, and we’re glad it made a positive impact on your stay.We look forward to welcoming you back soon!
10/10 – Excellent
Nicole
21 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great!
Nicole
Séjour de 1 nuit en mai 2024
Lydia a répondu le 21 mai 2024
Thanks Nicole for leaving us a Great review!
8/10 – Bien
Barbara, Houston
Voyage en famille
19 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
Difficult to get through intersection to enter properly.
Barbara
Séjour de 1 nuit en mai 2024
Lydia a répondu le 21 mai 2024
Thank you Barbara for leaving us a review!
8/10 – Bien
Robert
Voyage de couple
15 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Schoon
Fijn bed (King Suite)
Ruim
Parkeerplaats nabij
Vriendelijk personeel
- Ontbijt (wel erg beperkt qua opties).
Robert
Séjour de 3 nuits en mai 2024
Sadie M a répondu le 16 mai 2024
Dear Robert,Thank you for taking the time to share your feedback on Expedia. We are delighted to hear that you enjoyed your stay in our King Suite and appreciated the cleanliness, spaciousness, convenient parking, and friendly staff.We understand your concerns about the limited breakfast options and will take your comments into consideration as we continually strive to improve our offerings. Your satisfaction is important to us, and we hope to welcome you back soon for an even better experience.
10/10 – Excellent
John
Voyage de couple
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice room
John
Séjour de 4 nuits en mai 2024
Sadie M a répondu le 14 mai 2024
Dear John,Thank you for choosing to stay with us and for taking the time to share your positive feedback on Expedia. We are delighted to hear that you found our room to your liking.Your satisfaction is our priority, and we are thrilled that you enjoyed your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future.
10/10 – Excellent
Patricia, Belleville
Voyage de couple
13 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value for the money.
Patricia
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 13 mai 2024
Dear Patricia,Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you found our property to be a great value for your money.Ensuring that our guests feel they're getting excellent value for their stay is something we take great pride in. We're delighted that you found your experience with us to be worthwhile.Your feedback means a lot to us, and we truly appreciate your kind words. If your travels bring you back to our area, we'd love to welcome you again for another wonderful stay!
8/10 – Bien
Nicole
Voyage en famille
13 mai 2024
Points forts : Propreté, commodités
Was good
Nicole
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 13 mai 2024
Dear Nicole,Thank you for taking the time to leave us a review on Expedia. We're glad to hear that you had a good experience during your stay with us.Your feedback is important to us, and we're always looking for ways to improve. If there's anything specific you feel we could have done better to earn that extra star, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future and to exceed your expectations next time.
8/10 – Bien
John
10 mai 2024
Points forts : Propreté, service et personnel et commodités.
Nice rooms, clean. Difficult sleeping...fan on furnace/AC was loud and kept waking me up when it turned on-very frustrating!
John
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 11 mai 2024
Thank you for taking the time to share your feedback, John. We're pleased to hear that you found our rooms clean and comfortable. However, we're sorry to learn that you experienced difficulty sleeping due to the noise from the furnace/AC fan. Please accept our sincere apologies for any frustration this may have caused. We'll look into the issue immediately to ensure a quieter and more restful stay for our guests in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.
10/10 – Excellent
Brian
Voyage en famille
8 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Na
Brian
Séjour de 7 nuits en avril 2024
Sadie M a répondu le 8 mai 2024
Dear Brian,Thank you for taking the time to leave a review on Expedia. We're delighted to see your perfect rating! If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know.We hope to welcome you back soon!
10/10 – Excellent
Jeri
Voyage en famille avec de jeunes enfants
7 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great breakfast in the morning. Nice clean hotel. Family friendly!
Jeri
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 8 mai 2024
Dear Jeri,Thank you for your wonderful review on Expedia! We're thrilled to hear that you enjoyed our breakfast offerings and found our hotel to be clean and family-friendly. Providing a comfortable and welcoming environment for our guests is always our goal, and we're delighted that we hit the mark during your stay.We appreciate your feedback and hope to have the pleasure of hosting you and your family again soon.
10/10 – Excellent
sheldon
5 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff did a great job welcoming me in the establishment.
sheldon
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 6 mai 2024
Hi Sheldon,Thank you for taking the time to leave us a fantastic 5 out of 5 rating on Expedia! We're thrilled to hear that our staff did a great job welcoming you to our establishment.Providing excellent service and making our guests feel welcome is a top priority for us, and we're delighted to know that our efforts were appreciated.We hope to have the pleasure of welcoming you back again soon for another fantastic stay!
8/10 – Bien
Verna
2 mai 2024
Verna
Séjour de 1 nuit en mai 2024
Sadie M a répondu le 22 mai 2024
Dear Verna,Thank you for taking the time to share your experience with us on Expedia. We're delighted to hear that you had a positive stay overall and appreciate the 4-star rating. Your feedback is valuable to us as we continuously strive to improve our services and provide an exceptional experience for our guests.If there is anything specific you think we could improve upon, please do not hesitate to let us know. We hope to have the pleasure of welcoming you back in the near future.
8/10 – Bien
Sean
2 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had an amazing stay here. The staff was super nice and when I had a problem with a chirping smoke detector the night shift auditor quickly resolved the issue. Definitely recommend staying here
Sean
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Sean,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had an amazing stay and that our staff were able to quickly resolve the issue with the smoke detector. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent experience in the future.
4/10 – Médiocre
Julie
Voyage en famille
1 mai 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service people were rude and the hotel was dirty. Mold in the shower and chair was stained and nasty!!!
Julie
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Julie,We are deeply sorry to hear about your disappointing experience during your stay with us. Please accept our sincerest apologies for the issues you encountered with our service and cleanliness. This does not reflect the high standards we aim to uphold.Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for our guests in the future.Thank you for bringing these matters to our attention.
8/10 – Bien
Deborah
Voyage en famille avec de jeunes enfants
1 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall was very nice. The one thing I would suggest is that the pool area is better monitored. I notice there was a camera but the 2 hours I spent in there we saw countless kids misusing the water slide. They were climbing over it, standing at the bottom and doing flips and stopping and having several kids bottleneck at the top. The sad thing was that the parents sat and watched, but to me you are asking for a lawsuit.
Deborah
Séjour de 3 nuits en mars 2023
Krista E. a répondu le 3 mai 2024
Dear Deborah,Thank you for sharing your feedback with us. We're glad to hear that you had a nice overall experience at our hotel.We take safety very seriously, especially in areas like our pool. Your concerns about the pool area are duly noted, and we will review our monitoring procedures to ensure a safer and more enjoyable experience for all our guests.We appreciate your valuable input and look forward to welcoming you back for an even better stay.
10/10 – Excellent
Isabella
Voyage de couple
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were doing a honeymoom on a budget and this was by far the nicest hotel we stayed at. It was clean, safe and the employees were very kind and helpful. The meal was also great. We wish we could have stayed there longer
Isabella
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Isabella,Congratulations on your honeymoon! We're thrilled to hear that you chose our hotel for such a special occasion and that we could contribute to making it a memorable experience. Your kind words about our cleanliness, safety, staff, and meals mean a lot to us. We're delighted that you enjoyed your stay, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.
10/10 – Excellent
Jane
Voyage en groupe
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location if you have a car. Very affordable. Good breakfast. Rooms clean and comfortable.
Jane
Séjour de 3 nuits en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Jane,Thank you for choosing to stay with us and for sharing your positive experience. We're glad to hear that you found our location convenient, our rates affordable, and enjoyed our breakfast offerings. It's great to know that you found our rooms clean and comfortable. We appreciate your feedback and look forward to welcoming you back on your next visit.
10/10 – Excellent
Nihar
Voyage en famille
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice and clean
Nihar
Séjour de 2 nuits en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Nihar,Thank you for your wonderful review! We're delighted to hear that you found our hotel very nice and clean. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.
10/10 – Excellent
Marco
Voyage avec des animaux de compagnie
1 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Best Country Inn and Suites I’ve ever stayed at.
Marco
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Marco,Thank you for your kind words! We're thrilled to hear that you consider us the best Country Inn and Suites you've ever stayed at. Your satisfaction means a lot to us, and we look forward to providing you with another exceptional experience in the future.
10/10 – Excellent
Joshua
30 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good breakfast and very clean rooms.
Joshua
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Joshua,Thank you for your positive feedback! We're delighted that you enjoyed our breakfast offerings and found our rooms to be clean. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.
10/10 – Excellent
Agata, Bend
Voyage de couple
30 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place to stay. Great price.
Agata
Séjour de 2 nuits en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Agata,Thank you for choosing to stay with us and for sharing your positive feedback! We're glad to hear that you enjoyed your time at our hotel and found our pricing to be great. We look forward to welcoming you back on your next visit.
2/10 – Terrible
Dawn, Grove
Voyage de couple
30 avr. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The electricity went out during our stay and we had to get ready in the dark and we weren't compensated for anything
Dawn
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 2 mai 2024
Dear Dawn,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the power outage during your stay. Please note that the outage was beyond our control as it affected the entire city, not just our hotel.We understand the frustration of getting ready in the dark, and we regret that we were unable to compensate for this situation. Your comments are valuable to us as we strive to improve our guests' experiences.We appreciate your understanding and hope to welcome you back for a smoother stay in the future.Best regards,
10/10 – Excellent
Poul
Voyage en groupe
28 avr. 2024
Points forts : Service et personnel, état et installations de l’hébergement
Good price, nice room and a decent breakfast.
Poul
Séjour de 3 nuits en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Poul,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay, especially the good price, nice room, and decent breakfast. We appreciate your recommendation and hope to welcome you back again soon.
8/10 – Bien
Alicia
Voyage de couple
27 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel. Great perks. Only downfall was the bed was uncomfortable.
Alicia
Krista E. a répondu le 3 mai 2024
Dear Alicia,Thank you for staying with us and for your feedback. We're glad you enjoyed our hotel and its perks. We apologize for any discomfort you experienced with the bed and appreciate you bringing it to our attention. We'll look into this to ensure a more comfortable stay for our guests in the future.
10/10 – Excellent
Sam
Voyage en famille avec de jeunes enfants, Voyage en famille
26 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Other than some rowdy kids in the pool we had a great time and enjoyed our stay!
Sam
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Sam,Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you had a great time overall. Your feedback about the pool is noted, and we'll work to ensure all guests can enjoy a peaceful and enjoyable stay with us.We look forward to welcoming you back on your next visit to Rapid City!
10/10 – Excellent
Christina
25 avr. 2024
Points forts : Service et personnel, état et installations de l’hébergement
Christina
Séjour de 2 nuits en avril 2024
Krista E. a répondu le 3 mai 2024
Dear Christina,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your kind words about our staff and amenities mean a lot to us.We look forward to welcoming you back for another great stay whenever you're in Rapid City!
10/10 – Excellent
Jerome
Voyage de couple
24 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was clean and up to date.
Jerome
Séjour de 3 nuits en avril 2024
Sadie M a répondu le 24 avr. 2024
To Jerome,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you had a positive experience and that you found your room to be clean and up to date.Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're glad that we met your expectations during your stay.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.
10/10 – Excellent
Katie
Voyage en famille avec de jeunes enfants, Voyage en famille
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The kids loved the pool and it was in a great location
Katie
Séjour de 3 nuits en avril 2024
Sadie M a répondu le 24 avr. 2024
To Katie,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that you and your family enjoyed your time at our hotel and that the kids loved the pool.We're also glad to hear that you found our hotel to be in a great location. Providing a convenient and enjoyable experience for our guests is very important to us, and we're delighted that we succeeded in meeting your expectations.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you and your family back for another fantastic stay in the future.
8/10 – Bien
lindsay
Voyage en famille
24 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
this was our 2nd time stay here and it was great. friendly staff, clean, and within shopping and restaurants.
lindsay
Séjour de 6 nuits en avril 2024
Sadie M a répondu le 24 avr. 2024
To Lindsay,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a great experience during your second stay with us.We're glad to know that you found our staff friendly, our hotel clean, and our location convenient for shopping and restaurants. Your satisfaction is very important to us, and we're grateful for your recognition of our efforts.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.
10/10 – Excellent
Bethanie
24 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bethanie
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 25 avr. 2024
Certainly! Here's a suggested response:Dear Bethanie,Thank you for taking the time to leave us such a positive review on Expedia. We truly appreciate your feedback and are thrilled to hear that you had a 5-star experience during your stay with us.Your kind words mean a lot to our team, and we're delighted to know that you found everything to your satisfaction. Providing excellent service and ensuring our guests have a wonderful stay is our top priority, and we're glad that we met your expectations.We will be sure to share your feedback with our staff as it serves as motivation to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
10/10 – Excellent
gerri
Voyage en famille
23 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms were clean and comfortable. Staff was helpful and friendly.
gerri
Séjour de 1 nuit en mars 2024
Sadie M a répondu le 24 avr. 2024
To Gerri,Thank you for taking the time to share your positive feedback about your recent stay with us. We truly appreciate your kind words and are thrilled to hear that you found our rooms clean and comfortable and our staff helpful and friendly.Providing exceptional service and ensuring our guests' comfort are our top priorities, and we're delighted that we met your expectations during your stay. Your satisfaction is very important to us, and we're grateful for your recognition of our efforts.If there's anything more we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.
10/10 – Excellent
mallory
22 avr. 2024
mallory
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 13 mai 2024
Dear Mallory,Thank you so much for taking the time to leave us a 5-star review on Expedia! We're thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we're delighted that you enjoyed your time at our property. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're thrilled that we hit the mark with you.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.
8/10 – Bien
jody
Voyage en famille
22 avr. 2024
Points faibles : Propreté
Excessive traffic noise. Pool area was dirty. Hotel was clean.
jody
Séjour de 2 nuits en avril 2024
Sadie M a répondu le 24 avr. 2024
To Jody,Thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and taking the time to provide us with valuable insights.We're sorry to hear that you experienced excessive traffic noise and found the pool area to be dirty. Please accept our sincerest apologies for any inconvenience these issues may have caused during your stay. Rest assured, we will address these concerns with our team to ensure that improvements are made promptly.We're glad to hear that you found the hotel to be clean, and we appreciate your recognition of our efforts in this regard.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.If there's anything more we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.
10/10 – Excellent
Nicole
18 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great
Nicole
Séjour de 1 nuit en avril 2024
Krista E. a répondu le 19 avr. 2024
Here's a response you could use for Nicole's 5 out of 5 rating on Expedia:Dear Nicole,Thank you for your wonderful 5-star rating! We are thrilled that you had a fantastic experience with us. Your satisfaction is our priority, and we look forward to providing you with exceptional service again in the future.
10/10 – Excellent
Melody
18 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Melody
Séjour de 2 nuits en avril 2024
Krista E. a répondu le 19 avr. 2024
Dear Melody,Thank you so much for taking the time to rate your experience with us. We appreciate your positive feedback and are delighted that you had a great stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon!
10/10 – Excellent
Julia, Hettinger
15 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All was good.
Julia
Séjour de 2 nuits en avril 2024
Krista E. a répondu le 16 avr. 2024
Thank you, Julia, for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback is valuable, and we appreciate you choosing to stay with us. We hope to welcome you back soon!
10/10 – Excellent
Robyn
15 avr. 2024
Robyn
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 6 mai 2024
Hi Robyn,Thank you for leaving us a stellar 5 out of 5 rating on Expedia! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience during your stay with us.If you have any further comments or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!
6/10 – Acceptable
Kyle
Voyage de couple
15 avr. 2024
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Water from the swimming pool everywhere
Kyle
Séjour de 2 nuits en avril 2024
Sadie M a répondu le 15 avr. 2024
Thank you for your feedback, Kyle. We apologize for any inconvenience caused by water from the swimming pool. Ensuring a clean and enjoyable environment for our guests is our top priority. We will address this issue promptly to prevent any recurrence. We appreciate your patronage and hope to welcome you back for a more pleasant experience in the future.
10/10 – Excellent
Liliana
Voyage de couple
14 avr. 2024
The pool hours were not respected
Liliana
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 15 avr. 2024
Thank you for bringing this to our attention, Liliana. We apologize for any inconvenience caused by the pool hours not being respected. Ensuring that our facilities are available and accessible to our guests according to the advertised hours is important to us. We will address this issue with our staff to ensure better adherence to the scheduled pool hours in the future. We appreciate your feedback and hope to have the opportunity to improve your experience on your next visit.
8/10 – Bien
Roland
Voyage en famille
14 avr. 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
schönes Hotel für Ausflüge in den Custer State Park, Mount Rushmore usw.
Hotel wurde renoviert, hat Innenpool und ist gut zu erreichen, Walmart ist in der Nähe! Ist wichtig, denn im Hotel ist das kein Frühstück, selbst die Amerikaner fanden das alles anders als schön.
Roland
Séjour de 3 nuits en avril 2024
Sadie M a répondu le 15 avr. 2024
Vielen Dank für Ihr Feedback, Roland! Wir freuen uns zu hören, dass Sie unser Hotel für Ausflüge in den Custer State Park, Mount Rushmore und die Umgebung als geeignet empfunden haben. Es tut uns leid zu hören, dass Sie enttäuscht waren, dass wir kein Frühstück anbieten. Wir verstehen, wie wichtig diese Annehmlichkeit für unsere Gäste ist, und werden Ihre Rückmeldung nutzen, um unser Angebot zu verbessern. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und Ihnen einen noch angenehmeren Aufenthalt bieten zu können!
6/10 – Acceptable
LUIS, Lincolnwood
Voyage en famille, Voyage en groupe
11 avr. 2024
Points forts : État et installations de l’hébergement
I did not like that every 3 days you have to request to clean your room. We stayed for 5 days. Also, if you need new towels, you have to get it from the front office.
You have to put your garbage & used dirty towels outside your room.
The hallway carpet is kind of dirty not vacuumed. Also the elevator.
I like the staff very friendly and helpful. The breakfast is ok. The same everyday except one day instead of biscuits & gravy, there was sausage and scrambled eggs.
It has a lot of parking space and close to restaurants and
shopping
LUIS
Séjour de 6 nuits en avril 2024
Sadie M a répondu le 13 avr. 2024
Dear Luis,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience you experienced with our housekeeping policy. We understand your concerns and will review our procedures to ensure they align with our guests' expectations for room cleanliness and maintenance.Regarding the distribution of towels and disposal of garbage, we will assess our processes to make them more convenient for our guests. Your feedback about the cleanliness of the hallway carpet and elevator will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices.On a positive note, we're glad to hear that you found our staff to be friendly and helpful. Providing exceptional service is a priority for us, and we're pleased to know that our team made a positive impression on you.We also appreciate your feedback about our breakfast offerings. We'll take your comments into consideration as we evaluate and potentially update our menu options to provide greater variety for our guests.Thank you again for your feedback, Luis. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
10/10 – Excellent
youssef
Voyage en famille
10 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like it it’s clean and quite I would recommend it
youssef
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 10 avr. 2024
hank you, Youssef, for your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and quiet. Your recommendation means a lot to us, and we're delighted that we could provide you with a comfortable experience. We appreciate your support and look forward to welcoming you back in the future!
10/10 – Excellent
David
Voyage de couple
9 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the pool and Hot tubs. Very nice room, great shower, etc. We were surprised at the accommodations, especially for the cost.
David
Séjour de 1 nuit en avril 2024
Sadie M a répondu le 9 avr. 2024
Dear David,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved our pool and hot tubs, as well as your room and the shower.Providing excellent value for our guests is something we take great pride in, and we're delighted that you found the accommodations to exceed your expectations, especially considering the cost.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 – Excellent
Jordyn
3 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jordyn
Séjour de 18 nuits en mars 2024
Krista E. a répondu le 4 avr. 2024
Dear Jordyn,Thank you for taking the time to leave a positive review on Expedia. We sincerely appreciate your feedback and are delighted that you had a great experience at Country Inn & Suites, Rapid City.We look forward to welcoming you back for another wonderful stay in the future.
10/10 – Excellent
Jacqueline
Voyage d’affaires
2 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Angela the front desk lady is an amazing person! Very helpful and kind!! I love this place its clean ,safe ans amazingly comfortable!!
Jacqueline
Séjour de 1 nuit en mars 2024
Krista E. a répondu le 2 avr. 2024
Dear Jacqueline,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had such a positive stay!It's fantastic to know that Angela made a positive impression on you with her helpfulness and kindness. We will be sure to pass along your kind words to her.We are delighted that you found our property clean, safe, and amazingly comfortable. Providing a welcoming and comfortable environment for our guests is our top priority, and we're glad to hear that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.
6/10 – Acceptable
Kaleb
Voyage de couple
2 avr. 2024
Points forts : Service et personnel
Points faibles : Propreté, commodités
The bed was not clean and the jetted tub was filthy. Left slime residue everywhere.
Kaleb
Séjour de 2 nuits en mars 2024
Krista E. a répondu le 2 avr. 2024
Dear Kaleb,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with the cleanliness of the bed and jetted tub in your room.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We have addressed your concerns with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your feedback, as it helps us identify areas for improvement and strive for a better guest experience.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.