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Reviews of Country Inn & Suites by Radisson, Rapid City, SD

3 out of 5
Country Inn & Suites by Radisson, Rapid City, SD
2321 N Lacrosse St, Rapid City, SD

Reviews

8.8

Excellent

Rating 10 - Excellent. 902 out of 1471 reviews" "
Rating 8 - Good. 360 out of 1471 reviews" "
Rating 6 - Okay. 119 out of 1471 reviews" "
Rating 4 - Poor. 52 out of 1471 reviews" "
Rating 2 - Terrible. 38 out of 1471 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia, Hettinger

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 2 nights in Apr 2024
Response from Krista E. on Apr 16, 2024
Thank you, Julia, for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback is valuable, and we appreciate you choosing to stay with us. We hope to welcome you back soon!

6/10 Okay

Kyle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Water from the swimming pool everywhere
Stayed 2 nights in Apr 2024
Response from Sadie M on Apr 15, 2024
Thank you for your feedback, Kyle. We apologize for any inconvenience caused by water from the swimming pool. Ensuring a clean and enjoyable environment for our guests is our top priority. We will address this issue promptly to prevent any recurrence. We appreciate your patronage and hope to welcome you back for a more pleasant experience in the future.

10/10 Excellent

Liliana

Travelled with partner
The pool hours were not respected
Stayed 1 night in Apr 2024
Response from Sadie M on Apr 15, 2024
Thank you for bringing this to our attention, Liliana. We apologize for any inconvenience caused by the pool hours not being respected. Ensuring that our facilities are available and accessible to our guests according to the advertised hours is important to us. We will address this issue with our staff to ensure better adherence to the scheduled pool hours in the future. We appreciate your feedback and hope to have the opportunity to improve your experience on your next visit.

6/10 Okay

LUIS, Lincolnwood

Travelled with family, Travelled with group
Liked: Property conditions & facilities
I did not like that every 3 days you have to request to clean your room. We stayed for 5 days. Also, if you need new towels, you have to get it from the front office. You have to put your garbage & used dirty towels outside your room. The hallway carpet is kind of dirty not vacuumed. Also the elevator. I like the staff very friendly and helpful. The breakfast is ok. The same everyday except one day instead of biscuits & gravy, there was sausage and scrambled eggs. It has a lot of parking space and close to restaurants and shopping
Stayed 6 nights in Apr 2024
Response from Sadie M on Apr 13, 2024
Dear Luis,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience you experienced with our housekeeping policy. We understand your concerns and will review our procedures to ensure they align with our guests' expectations for room cleanliness and maintenance.Regarding the distribution of towels and disposal of garbage, we will assess our processes to make them more convenient for our guests. Your feedback about the cleanliness of the hallway carpet and elevator will be addressed with our housekeeping team to ensure thorough and consistent cleaning practices.On a positive note, we're glad to hear that you found our staff to be friendly and helpful. Providing exceptional service is a priority for us, and we're pleased to know that our team made a positive impression on you.We also appreciate your feedback about our breakfast offerings. We'll take your comments into consideration as we evaluate and potentially update our menu options to provide greater variety for our guests.Thank you again for your feedback, Luis. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

youssef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it it’s clean and quite I would recommend it
Stayed 1 night in Apr 2024
Response from Sadie M on Apr 10, 2024
hank you, Youssef, for your fantastic 5 out of 5 review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and quiet. Your recommendation means a lot to us, and we're delighted that we could provide you with a comfortable experience. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and Hot tubs. Very nice room, great shower, etc. We were surprised at the accommodations, especially for the cost.
Stayed 1 night in Apr 2024
Response from Sadie M on Apr 9, 2024
Dear David,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you loved our pool and hot tubs, as well as your room and the shower.Providing excellent value for our guests is something we take great pride in, and we're delighted that you found the accommodations to exceed your expectations, especially considering the cost.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Mar 2024
Response from Krista E. on Apr 4, 2024
Dear Jordyn,Thank you for taking the time to leave a positive review on Expedia. We sincerely appreciate your feedback and are delighted that you had a great experience at Country Inn & Suites, Rapid City.We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angela the front desk lady is an amazing person! Very helpful and kind!! I love this place its clean ,safe ans amazingly comfortable!!
Stayed 1 night in Mar 2024
Response from Krista E. on Apr 2, 2024
Dear Jacqueline,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had such a positive stay!It's fantastic to know that Angela made a positive impression on you with her helpfulness and kindness. We will be sure to pass along your kind words to her.We are delighted that you found our property clean, safe, and amazingly comfortable. Providing a welcoming and comfortable environment for our guests is our top priority, and we're glad to hear that we met your expectations.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Kaleb

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The bed was not clean and the jetted tub was filthy. Left slime residue everywhere.
Stayed 2 nights in Mar 2024
Response from Krista E. on Apr 2, 2024
Dear Kaleb,Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with the cleanliness of the bed and jetted tub in your room.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We have addressed your concerns with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your feedback, as it helps us identify areas for improvement and strive for a better guest experience.We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Krista E. on Apr 2, 2024
Dear Robert,Thank you for taking the time to share your feedback on Expedia. We truly appreciate your positive rating and are delighted that you had a great experience at Country Inn & Suites, Rapid City.We look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Greg, Sherwood Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights...place was adequate.
Stayed 2 nights in Mar 2024
Response from Sadie M on Apr 1, 2024
Dear Greg,Thank you for taking the time to share your feedback regarding your recent two-night stay with us. We're glad to hear that you found our place to be adequate for your needs.At our establishment, we strive to provide a comfortable and satisfying experience for all our guests, and we appreciate your acknowledgment of our efforts.Should you have any suggestions on how we can elevate your experience to a 5-star level, please feel free to share them with us. Your input is invaluable as we continuously work to improve our services.Thank you once again for choosing to stay with us, and we hope to welcome you back in the future for an even better stay.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to visit
Stayed 5 nights in Mar 2024
Response from Sadie M on Apr 1, 2024
Dear Kari,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your recent visit.It's always our goal to provide our guests with memorable stays, and we're delighted that we could contribute to your enjoyment. If you have any favorite spots or experiences from your visit that you'd like to share, we'd love to hear about them!We appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well kept, rooms were clean, and well designed. Staff was friendly and welcoming. Unfortunately didn’t get to try the free breakfast because we had to leave before it started.🙁
Stayed 1 night in Mar 2024
Response from Sadie M on Apr 1, 2024
Dear Umpo,Thank you so much for your perfect score and glowing review! We're delighted to hear that you found our establishment to be nice, clean, and safe during your recent stay.Maintaining a welcoming and secure environment for our guests is a top priority for us, so we're thrilled that you appreciated the locked doors and pleasant hallway ambiance.We're also glad that you enjoyed your room and would consider staying with us again, especially with your family. We look forward to welcoming you all back for another wonderful stay!If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Country Inn & Suites is the best hotel we've stayed in in Rapid City. We had a king bed suite so there was plenty of room to work and to rest on the couch. The staff was helpful and pleasant. The breakfast was excellent with helpful staff to keep the tables and area clean. The pool is large and has a nice open slide and 2 hot tubs. Shopping is 5 minutes away. All good!
Stayed 4 nights in Mar 2024
Response from Sadie M on Apr 1, 2024
Dear Terry,Thank you so much for your fantastic review and perfect rating! We're thrilled to hear that your stay at Country Inn & Suites was the best you've had in Rapid City.It's wonderful to know that you found your king bed suite spacious and comfortable for both work and relaxation. We're also delighted that you enjoyed our helpful and pleasant staff, excellent breakfast offerings, and the amenities like our large pool with the open slide and hot tubs.We're glad to hear that our convenient location near shopping added to your overall experience.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.

10/10 Excellent

gerri

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the continental breakfast and the staff were polite and helpful. Plan on staying there again.
Stayed 1 night in Mar 2024
Response from Krista E. on Mar 27, 2024
Dear Gerri,Thank you for choosing to stay with us and for sharing your wonderful feedback! We are delighted to hear that you enjoyed our continental breakfast and that our staff were polite and helpful during your stay. It's always a pleasure to receive such positive comments, and we look forward to welcoming you back on your next visit. If there's anything else we can do to make your future stays even more enjoyable, please let us know.

10/10 Excellent

Zane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms for a very affordable price
Stayed 1 night in Mar 2024
Response from Krista E. on Mar 27, 2024
Dear Zane,Thank you for your excellent review and for choosing to stay with us! We are thrilled to hear that you found our rooms to be great and that you appreciated our affordable prices. Providing value for our guests is important to us, and we're glad that we could meet your expectations. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know.We look forward to welcoming you back soon!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and hospitality!
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 23, 2024
Dear Lee,Thank you for sharing your positive feedback with us on Expedia! We're thrilled to hear that you had a great experience during your stay with us.Providing comfortable rooms and excellent hospitality is our top priority, and we're delighted that we were able to meet your expectations in both regards.If there's anything specific that stood out to you or any suggestions you have for how we can make future stays even more enjoyable, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future!Respond

10/10 Excellent

Kenzie

Travelled with partner
Liked: Amenities
Beautiful and not crazy expensive
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 23, 2024
Dear Kenzie,Thank you for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had a wonderful stay and found our accommodations to be beautiful.We're also glad to know that you found our pricing to be reasonable and accessible. Providing exceptional value for our guests is important to us, and we're delighted that you found our rates to be fair.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make future stays even more enjoyable, please feel free to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Debby

Travelled with family
Liked: Amenities
I liked that housekeeping only came every 3 days made me feel more secure - I don’t need housekeeping every day and it is also saving on water use - very nice stay.
Stayed 3 nights in Mar 2024
Response from Sadie M on Mar 23, 2024
Dear Debby,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you had a pleasant experience with us and that you appreciated our approach to housekeeping.We understand the importance of guest privacy and environmental sustainability, and we're glad to know that our policy of housekeeping every three days contributed to your sense of security and helped conserve water. Your comfort and well-being are our top priorities, and we're delighted that our approach resonated with you.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Debra, Winona

Stayed 1 night in Mar 2024
Response from Sadie M on Apr 9, 2024
Dear Debra,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we were able to meet your expectations.Your feedback means the world to us, and we truly appreciate your kind words. We strive to provide all our guests with exceptional service and a memorable stay, and we're delighted to hear that we succeeded with you.We look forward to welcoming you back again in the future for another fantastic stay!

8/10 Good

Jodi

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our room was very clean, except for the carpet you could tell they vacuumed in a hurry. The vacuum had pushed things up against the baseboard, instead of it picking it up. But I could deal with that and just picked the things up.
Stayed 2 nights in Mar 2024
Response from Sadie M on Mar 23, 2024
Dear Jodi,Thank you for sharing your feedback with us following your recent stay. We truly appreciate your insight as it helps us improve our service for future guests.We're delighted to hear that you found your room to be very clean overall. However, we apologize for any inconvenience caused by the issue with the carpet. Your observation regarding the vacuuming process is valuable, and we will address this with our housekeeping team to ensure that we pay closer attention to detail in the future.Your understanding and willingness to handle the situation yourself are greatly appreciated. It's our goal to provide a comfortable and hassle-free experience for all our guests, and your feedback helps us work towards achieving that.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Good

Alfonso

Travelled with family
Liked: Property conditions & facilities
Checking in took too long, and was told room cleaning service was done on the third day unless we made other arrangements- room was not service during our 5 night stay and when I asked for room to be serviced, I was told it was too late- we kept having to ask for toilet paper Rooms were spacious, breakfast was great and pool and gym were also great.
Stayed 5 nights in Mar 2024
Response from Sadie M on Mar 17, 2024
Response:Dear Alfonso,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious rooms, great breakfast, and our pool and gym facilities during your stay.However, we apologize for the inconvenience you experienced during the check-in process and with our room cleaning service. It's certainly not the level of service we aim to provide, and we understand your frustration. Rest assured, we'll address these issues with our team to ensure smoother check-ins and better communication regarding room cleaning services in the future.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even more enjoyable stay.

4/10 Poor

Kiara

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Super dirty & rude staff.
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 17, 2024
We're deeply sorry to hear about your recent experience with us. Providing a clean and welcoming environment with friendly service is paramount to us, and it's disappointing to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for any inconvenience caused by the cleanliness of your room and any encounters with our staff that were less than courteous. Your feedback is invaluable, and we'll be addressing these issues with our team to ensure improvements are made.If you'd be willing to provide us with more details about your stay, we'd appreciate the opportunity to investigate further and make things right. Please feel free to reach out to us directly.We understand if you're hesitant to return, but we hope you'll consider giving us another chance to provide you with the excellent experience you deserve.

10/10 Excellent

Lakota

Travelled with family and small children
Liked: Amenities
Excellent friendly staff, nice clean pool and small gym, rooms are sufficient. Nice small refrigerator and good view of the prairie. Definitely kid friendly
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 16, 2024
Dear Lakota,Thank you for your glowing review! We're thrilled to hear that you had such a positive experience during your recent stay with us.It's wonderful to know that you found our staff to be excellent and friendly, and that you enjoyed our amenities such as the clean pool and gym. We're also glad that you found our rooms sufficient and appreciated the view of the prairie.Providing a welcoming and enjoyable experience for families is important to us, so we're delighted to hear that you found our hotel to be kid-friendly.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fire place area and the staff was really kind. I'd definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Sadie M on Mar 16, 2024
Dear Rebecca,Thank you for your wonderful review! We're delighted to hear that you enjoyed the cozy fireplace area and that our staff left a positive impression on you with their kindness.It's always a pleasure to know that our guests had a great experience and would choose to stay with us again. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Danny, Fillmore

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and quoet hotel
Stayed 1 night in Feb 2024
Response from Sadie M on Mar 16, 2024
Dear Danny,I wanted to share some feedback we received from Danny's recent stay with us. Danny left a review on Expedia, mentioning that our hotel was "nice and quiet." While this is positive feedback overall, it's also important for us to note that there may be areas where we can improve further.Let's continue to maintain the peaceful environment that our guests appreciate while also striving to enhance other aspects of their experience. Thank you all for your hard work in ensuring our guests have a pleasant stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sadie M on Mar 16, 2024
Dear Robert,Thank you for taking the time to share your positive experience with us on Expedia! We're thrilled to hear that you had such a great stay with us.Your feedback means a lot to us, and we're delighted to know that you were satisfied with your experience. If you have any further comments or suggestions, please feel free to let us know. We always strive to provide the best possible service to our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

miro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For e wry traveling worker or contractor... There was lady named Cheryl at front desk. She asked me just "btw" are you travel for job. I said yes. The room I got, I don't know if it was her or its standard, I never got room like this before for that money, and i book like 30 motels/hotels per year. It was like studio apt with two BIG screen tv's with beautiful shower/bathroom in middle. But that not all! Morning I woke up there was this card in envelope slipped under door. This NEVER happen to me at any motel/hotel. She assess me by name, and thanked me for choosing them while I'm working away from home...mind you I was already 1,700M from home and family...and that warm my hearth. I will recommend this hotel to every hard working contractor or worker send out of their home. 5 stars!
Response from Sadie M on Mar 14, 2024
Dear Miro,Thank you so much for your glowing review on Expedia! We're thrilled to hear about your exceptional experience at SD161 Country Rapid City.It's wonderful to know that Cheryl at the front desk made such a positive impression on you with her personalized attention to your needs. We're delighted that you found your room to be beyond your expectations and that our amenities, including the spacious layout and the thoughtful gesture of the card under your door, made your stay memorable.At Country Inn and Suites, we strive to provide a home away from home for our guests, especially hardworking contractors and travelers like yourself who are often far from their families. We're incredibly touched that our efforts resonated with you and warmed your heart during your time away.Your recommendation means the world to us, and we're truly grateful for your kind words and for choosing to stay with us. We look forward to welcoming you back on your future travels to Rapid City!

8/10 Good

katarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a nightmare due to system updates. Otherwise it was a great place to stay. Am a frequent guest.
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 14, 2024
Dear Katarin,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during the check-in process due to system updates. Your patience and understanding are greatly appreciated, and we apologize for any frustration it may have caused.We're glad to hear that overall you enjoyed your stay and that you consider our hotel a great place to stay. As a frequent guest, your satisfaction means a lot to us, and we'll do our best to ensure smoother check-in experiences in the future.Thank you for your loyalty, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Mar 2024
Response from Sadie M on Mar 14, 2024
Dear Paul,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel.Your satisfaction is our top priority, and we're delighted that we could provide you with a great experience. We'll be sure to share your kind words with our staff.We look forward to welcoming you back on your next visit!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 14, 2024
Dear Johanna,Thank you so much for your excellent rating and for choosing to share your experience with us on Expedia. We're thrilled to see that you had a wonderful stay with us.Your satisfaction is our top priority, and we're delighted to hear that we were able to meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay!

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024
Response from Sadie M on Mar 14, 2024
Dear Judith,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel's location convenient for your needs.Your satisfaction is important to us, and we appreciate your feedback as it helps us continue to improve our services and offerings.We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Rachon

Business traveller
Liked: Cleanliness, amenities
Best place when I'm there for work
Stayed 5 nights in Mar 2024
Response from Sadie M on Mar 14, 2024
Dear Rachon,Thank you for taking the time to share your experience with us! We're thrilled to hear that our hotel is your go-to choice when you're in town for work. Providing a comfortable and convenient stay for our guests is always our top priority, especially for those traveling for business.We appreciate your loyalty and look forward to welcoming you back on your next visit. If there's anything we can do to make your stays even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Stephi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good front desk service. Very clean room and comfortable bed.
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 9, 2024
Dear Stephi,Thank you for sharing your experience with us. We're thrilled to hear that you had a pleasant stay and appreciated our front desk service, as well as the cleanliness of your room and the comfort of your bed.Providing exceptional service and maintaining a clean and comfortable environment for our guests are among our top priorities, and we're glad to hear that we met your expectations in these areas.We hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 9, 2024
Dear Dane,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had a fantastic experience during your stay with us.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Katharine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms!
Stayed 1 night in Mar 2024
Response from Sadie M on Mar 9, 2024
Dear Katharine,Thank you for your glowing review. We're delighted to hear that you enjoyed your stay with us and appreciated our friendly staff and clean rooms.Providing exceptional service and maintaining a clean and comfortable environment for our guests are among our top priorities, and we're thrilled that we could meet your expectations in these aspects.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 Excellent

Leo

Stayed 1 night in Mar 2024
Response from Sadie M on Mar 9, 2024
Dear Leo,Thank you for sharing your positive feedback with us. We greatly appreciate your perfect rating and are thrilled to hear that you had a great experience during your stay.If there is anything specific you enjoyed or anything we can improve upon for your next visit, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kylie

Stayed 1 night in Mar 2024
Response from Krista E. on Mar 27, 2024
Dear Kylie,Thank you for choosing our hotel for your stay and for leaving such a positive review! We are delighted to hear that you had a 5-star experience with us. If there are any specific aspects of your stay that you particularly enjoyed and would like to mention, please feel free to share. We strive to provide excellent service and amenities to all our guests, and we look forward to hosting you again in the future.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Clean and above and beyond wonderful staff
Stayed 2 nights in Feb 2024
Response from Sadie M on Mar 5, 2024
Dear Carrie,Thank you for taking the time to share your experience with us on Expedia.We're thrilled to hear that you had a fantastic stay with us at Country Inn and Suites Rapid City. It's wonderful to know that you found our property clean and that our staff went above and beyond to ensure you had a wonderful experience. Providing exceptional service and maintaining cleanliness are top priorities for us, and we're delighted that we could meet your expectations in both regards.We truly appreciate your kind words and recommendation. Should your travels bring you back to the area, we would be honored to welcome you again for another outstanding stay.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front counter staff was very personable and polite. Love the location.
Stayed 2 nights in Mar 2024
Response from Sadie M on Mar 9, 2024
Dear Leo,Thank you for your wonderful review. We're thrilled to hear that you had a great experience during your stay with us.It's fantastic to know that you found our front counter staff to be personable and polite. Providing exceptional service is our top priority, and we're delighted that our team could make your stay memorable.We're also glad to hear that you enjoyed our location. We strive to offer convenience and accessibility to our guests, and we're pleased that it met your expectations.We hope to have the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Florentine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Excellent!
Stayed 3 nights in Feb 2024
Response from Sadie M on Mar 3, 2024
Dear Florentine,Thank you for taking the time to leave such a fantastic review of your recent stay with us on Expedia. We are thrilled to hear that you had an excellent experience during your time with us.Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we are delighted that we succeeded in meeting your expectations.Your kind words are greatly appreciated by all of us here, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there is anything more we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Milisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, clean, close to things
Stayed 2 nights in Feb 2024
Response from Sadie M on Mar 3, 2024
Dear Milisa,Thank you for taking the time to leave such a wonderful review of your recent stay with us on Expedia. We are delighted to hear that you found our hotel family-friendly, clean, and conveniently located.Ensuring a comfortable and enjoyable stay for all our guests is our top priority, and we are thrilled to hear that we met your expectations in these areas. Your kind words are greatly appreciated by our entire team.We hope to have the pleasure of welcoming you and your family back to our hotel in the future. If there is anything more we can do to make your next stay even more memorable, please do not hesitate to let us know.

10/10 Excellent

Stephen Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and quiet!
Stayed 2 nights in Feb 2024
Response from Sadie M on Feb 29, 2024
Dear Stephen Frank,Thank you for choosing to stay with us and for leaving such a positive review! We're delighted to hear that you found your experience comfortable, clean, and quiet. Providing a serene and relaxing environment for our guests is always a top priority for us.If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing stayed just 1 night but the room was clean and good size.
Stayed 1 night in Feb 2024
Response from Krista E. on Feb 29, 2024
Hi Kimberly,Thank you for sharing your experience with us on Expedia! We're delighted to hear that you found our staff amazing and that you enjoyed your clean and spacious room during your stay. Your feedback means a lot to us, and we're thrilled to have been able to make your brief visit comfortable and enjoyable. If you ever find yourself in the area again, we'd love to welcome you back for another great stay!

10/10 Excellent

Brian and Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was excellent. The hot tub was down for maintenance but we enjoyed the pool. My daughter loved the water slide. I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Sadie M on Feb 29, 2024
5 out of 5by Brian and Samantha onExpediaPosted Feb 27, 2024The room was clean and the breakfast was excellent. The hot tub was down for maintenance but we enjoyed the pool. My daughter loved the water slide. I would definitely stay again

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love it here
Stayed 6 nights in Feb 2024
Response from Sadie M on Feb 29, 2024
Dear Paul,Thank you for your continued loyalty and for taking the time to share your positive feedback with us! We're thrilled to hear that you always enjoy your stays with us. Providing a welcoming and comfortable experience for our guests is our top priority, and we're delighted that we consistently meet your expectations.We look forward to welcoming you back for many more enjoyable visits in the future!

10/10 Excellent

Madison

Stayed 1 night in Feb 2024
Response from Sadie M on Mar 23, 2024
Dear Terri,Thank you for taking the time to leave us a review on Expedia. We greatly appreciate your feedback.While we're pleased to see that you had a positive experience overall, we also recognize that there may be areas where we can improve to ensure a more satisfactory stay in the future. If there are any specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know.Your feedback is invaluable to us as we continually strive to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide you with an even better stay next time.

10/10 Excellent

Dennis, NORWAY

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel at a great price!
Stayed 1 night in Feb 2024
Response from Sadie M on Feb 26, 2024
Thank you, Dennis, for the wonderful review! We're thrilled to hear that you had a fantastic experience at our hotel and that you found it to be a great value. Your satisfaction is our top priority, and we appreciate your feedback. If you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay!