Exterior

Reviews of Victoria Hotel

3.5 out of 5
Victoria Hotel
25-26 Fort Crescent, Margate, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 352 reviews" "
Rating 8 - Good. 129 out of 352 reviews" "
Rating 6 - Okay. 30 out of 352 reviews" "
Rating 4 - Poor. 9 out of 352 reviews" "
Rating 2 - Terrible. 9 out of 352 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Aiden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would of liked breakfast as an option otherwise no complaints
Stayed 1 night in Mar 2024
Response from michaela on Mar 27, 2024
thankyou for staying with us,we look forward hopefull seeing you again.

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, right on the seafront, whilst accessible to pubs and restaurants, and town centre. Spotlessly clean, with complimentary tea/coffee facilities
Stayed 1 night in Mar 2024
Response from michaela on Mar 24, 2024
we are glad you enjoyed your stay, we look forward to hopefully seeing you again soon .

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for a relaxing weekend in Margate.
Stayed 1 night in Mar 2024
Response from michaela on Mar 24, 2024
thankyou for staying with us we hope to see you again soon.

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late and the night porter was very accommodating, including opening the bar so we could get drinks. The hotel isn't overburdened with facilities, which is good, because we then weren't tempted to stay in. Only food served seems to be a Sunday roast, for which we weren't around Although the hotel doesn't do breakfast, the Fort Cafe, which is a 3 minute walk does an amazing breakfast. The Hotel is very convenient for the old town, local pubs/ restaurants and the Turner Gallery, all only a few minutes walk. Street parking was quite easy.
Stayed 3 nights in Feb 2024
Response from the victoria hotel on Mar 5, 2024
thankyou for staying with us, we look forward to hopefully seeing you again soonkind regardsmichaela

6/10 Okay

Samuel

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from michaela on Mar 24, 2024
thankyou for staying with us

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, amenities
We booked this hotel around a week before we travelled as it had good reviews. I tried contacting the hotel by phone on several occasions over two days before booking but no one was answering the phone and my answerphone message wasn't responded to. That aside, the two ladies we dealt with on Reception on arrival and departure were excellent and the room was well furnished and modern. However, I did notice a layer of dust on the lamp base when I had the lamp on in the evening which did make me wonder how thoroughly the room had been cleaned. The smoke alarm in the room was also missing it's cover and the lights were behaving a little strangely when switched on first thing in the morning (constantly dimming and then getting brighter for the first couple of minutes). These were just minor niggles but still annoying. We were also a little concerned that being on the top floor (third floor?) whether we'd get out in the event of a fire with no fire escape. I'm sure the hotel met fire regs but we were still concerned all the same. Overall, our stay was a comfortable one and the hotel has obviously had a lot of investment in recent years (it was presumably a former guest house?). One other thing to mention is parking. On street parking in the area was difficult to come by if you were looking to park close to the hotel. There is, though, a pay & display car park a couple of streets away.
Stayed 1 night in Jan 2024
Response from Justine on Jan 19, 2024
I do apologise for the lack in communication, we are having terrible trouble with our telephone lines at the moment, i will speak to housekeeping and address to rooms, unfortunately the parking is out of our control. If you do visit us again please ask if we have any rooms on lower floorsThank you for your feed back

6/10 Okay

Virve

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend visit
Had some very loud late night arrivals from the gig venue, also a very hot night and with windows open a lot of noise from the street so a very noisy night. Room was otherwise quite nice and staff was helpful. Also location is good.
Stayed 2 nights in Sep 2023
Response from justine on Feb 2, 2024
unfortunately we cannot police the noise outside, i believe you stayed in september, i think that was probably the hottest weather we had this year, if you were to stay with us again, maybe try one of our back rooms, the footfall its quieter . But thankyou for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from justine on Feb 2, 2024
thankyou, we hope to see you again

10/10 Excellent

Gyubin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Justine on Jan 26, 2024
Thank you for your ratingWe hope to see you again

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in margate to date
I arrived a little earlier than the check in time but that wasn't a problem and I was able to get my key promptly the room was brilliant for the price and everything worked and the cleanliness was on point staff were helpful and friendly and let me leave my bag after checking out to enjoy the rest of my day
Stayed 1 night in Dec 2023
Response from justine on Jan 19, 2024
Hi Matthew, we are glad you enjoyed your stay with us, Im glad we could check you in on early arrival, we always will if we can try to make things better for our guests.We hope to see you again best wishes

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from justine on Jan 19, 2024
Thanks for reviewWe hope to see you again in the future

6/10 Okay

Kevin

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place and people
I loved it. I needed help and support, and there was not a single problem with it. Thank you
Stayed 2 nights in Dec 2023
Response from Justine on Jan 19, 2024
We are happy you enjoyed your stay with us and for your review.We hope to see you again in the futureBest Wishes

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly owner
Stayed 1 night in Dec 2023
Response from Justine on Jan 19, 2024
Thank you for your review, I know it was a very difficult time for you and your brother, It was lovely to meet you both and hope things are much better for you all.It would be lovely to see you again if ever you are back down from Scotland and your brother from the USBest Wishes

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over for gigging in Margate
Nice clean room, plenty of space, simple check in. Few tiny niggles round the edges which can be easily fixed. E.g. turn heating on prior to arrivals so room is nice and warm.
Stayed 1 night in Dec 2023
Response from Justine on Jan 19, 2024
Thank you for your review, sorry the heating wasnt turned on in your room before check in, i will speak with the staff to make sure this is done in the future.We hope you will visit us againBest Wishes

6/10 Okay

Diana

Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. Staff was super friendly and polite. We stayed there for quick vacation for few days, room was warm with beautiful sea view. 5 star experience !
Stayed 2 nights in Nov 2023
Response from justine on Nov 28, 2023
Thankyou for your review, we are happy you enjoyed your stay with us

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Its beautifully here only think was cold in room 1
Stayed 1 night in Nov 2023
Response from justine on Nov 28, 2023
Hi diana, I hope you are a lot warmer now that you have extra bedding, unfortunately with these old Victorian buildings and on seafront it can sometimes get chilly

6/10 Okay

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only think is its cold
Stayed 1 night in Nov 2023
Response from justine on Nov 28, 2023
replied on earlier postxx

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Heather on Nov 20, 2023
Thank you for your review! We hope to welcome you back again soon

6/10 Okay

Anzhela

Stayed 2 nights in Nov 2023
Response from Heather on Dec 4, 2023
Thank you for your feedback.

8/10 Good

Edith

Stayed 1 night in Nov 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you back in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We're sorry to see that you didn't enjoy your stay with us as we'd hope you would. If there's anything you'd like to let management know please contact us.

10/10 Excellent

Alexander Geoffrey, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff. Luxury room with a sea view at such a good price. I couldn't have asked for more!
Stayed 2 nights in Oct 2023
Response from Heather on Nov 5, 2023
Thank you for your review, we hope to welcome you back in the near future!

6/10 Okay

Mary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was okay. The mattress was very uncomfortable and there was no soap or shampoo in the shower. The springs could be felt when you lay down. I was told on checking in that someone was at the front desk 24/7. When I went to find someone Sat. morning no one was there during the hour I tried. When I tried to phone reception the line was busy, I finally left a note on the desk with,my phone number but no one rang the entire day. The only person working there was a lady who told me she was there to clean. She but some extra duvets over the mattress. The are around the hotel has many deserted buildings.
Stayed 2 nights in Oct 2023
Response from Heather on Nov 5, 2023
Thank you for bringing this matter to our attention. I shall talk to the staff who were on shift during your stay.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Terrible

Alka

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from manager on Nov 1, 2023
cant help if no issues reported

10/10 Excellent

Natalie

Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Many thanks

6/10 Okay

Ariel, Seattle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a cute property but some basic cleanliness issues. The fan had clumps of dust hanging off of it, the side tables were a little sticky, the carpet needed a vacuum, and the window ledge was piled high with pigeon poop. I think these are all fixable.issurs that can be easily addressed by a regular cleaning. The staff was nice. I would advise requesting a room on the lower floor if you have large/heavy bags.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
I will let housekeeping know this should be done periodically anyway.Regards

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
many thanks

8/10 Good

Maris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Terrible

Susan

Janine was lovely
Stayed 2 nights in Sep 2023
Response from justine on Sep 25, 2023
was lovely to meet you all

4/10 Poor

Sharn

Liked: Staff & service
The sink was tiny, windows dirty with no double glazing and the traffic on the road outside was heavy. There was also not enough privacy as somebody went into an adjoining room on the last couple of days and I could hear them clearly. Somebody also walked into my room when I was sleeping at 1.00 am.
Stayed 5 nights in Sep 2023
Response from Manager on Oct 11, 2023
Unfortuntely we are unable to change the windows being the building is listed. I cant comment on a person walking into your room it wouldnt have been staff we also suggest that doors should be locked

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service, amenities
The property was in a great place for the seafront - staff were great, bed was comfortable and had a lovely sea view. The bathroom was pretty run down, had missing knob on the shower, cracked sink, and some stains on plugs etc. stains on the carpet. Shame they didn’t do a breakfast either - although recommended a lovely place to eat. Just needs a bit of TLC
Stayed 1 night in Sep 2023
Response from manager on Nov 1, 2023
we have re[ported issue to house keeping

2/10 Terrible

Freya

Stayed 1 night in Sep 2023
Response from manasger on Nov 1, 2023
love to know the low score

6/10 Okay

Annie

Liked: Cleanliness, staff & service
Very easy to access Margate and only 200 yards from Turner Gallery and Old Margate
Stayed 3 nights in Sep 2023
Response from manager on Nov 1, 2023
only a low score

10/10 Excellent

John

Stayed 2 nights in Sep 2023
Response from manager on Nov 1, 2023
thank you for your response

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Well situated and clean hotel. Just a few issues with the rooms bathroom (toilet flush stuck and shower handle broken), otherwise a pleasant stay.
Stayed 1 night in Sep 2023
Response from Barry on Sep 14, 2023
Thank you for your review and for bringing these matters to our attention.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated rooms and lovely staff, the ceiling fan and additional desk fan in the room were much appreciated!
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you back in the near future.

8/10 Good

Liam

Travelled with family
Liked: Cleanliness, staff & service
Lovely hotel room, clean, modern and comfortable. Although the shower was partially broken on the temperature knob and the water pressure wasnt great. Also their isnt any actual parking on site for customers.
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review and for bringing these matters to our attention, I'll be sure to let maintenance know. Although we are unable to offer any on site parking, there is free on road parking surrounding our hotel.

6/10 Okay

Ruth

Travelled with partner
Liked: Staff & service
Good stay for one night, very reasonable price
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you again in the near future.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properties nearby a bit uninviting but hotel was good inside. Nice staff. Bar area good with nice outside seating. Rooms varied in size but had good facilities and quite clean.
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you back again in the near future.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. No complaints.
Stayed 1 night in Sep 2023
Response from Heather on Nov 5, 2023
Thank you for your review. We hope to welcome you back again in the near future.

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with friends
Stayed 2 nights in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your review, we're happy to hear that you enjoyed your stay.

6/10 Okay

Rita

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your feedback

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bank holiday bash
Stayed 2 nights in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your feedback. We're happy to hear you enjoyed your stay with us.

10/10 Excellent

Jo

Stayed 1 night in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your feedback

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your feedback

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff - all requests met cheerfully Great accommodation - very comfortable Good facilities - bar and outside area lovely
Stayed 1 night in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your review, we're glad to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small
Stayed 2 nights in Aug 2023
Response from Heather on Nov 5, 2023
Thank you for your feedback. Being a boutique hotel, our rooms do vary in size.