Find hotels near Rally en San Ildefonso, Mexico City from CA $53

"We were three women on our own. Alejandro, the doorman was amazing. He learned all three of our names and used them correctly whenever he saw us. He was extremely polite and helpful. Always asked permission before entering our rooms to help with something. Alejandro is a huge asset to this beautiful hotel. Another wonderful perk: we were given a separate key for a nice lounge with food and bathrooms before our rooms were ready and after checkout for us to have a place to use as needed all day. Very nice! Wish all hotels offered this! Have stayed here msny times over thr years and will continue to do so!"

"Nice, clean, and friendly people! "

"Room was clean every day, staff is very attentive ,the hole property is kept well maintained "

"This hotel is a gem and our absolute favorite of all the places we have stayed in the past 3 weeks. The staff were all so personable and helpful."

"Very clean room. Friendly Staff . Would definitely be staying here again! "

"Location was simple perfect."

"All personnel were very kind, was able to book tour through them. Many good restaurants in area and near zocalo. Next to El Globo cofee shop and Bimbo museum . Rooms very clean and comfy . Rooms not very soundproof but on a very quiet street , easy for Uber to access. Will stay here again. "

"Very nice hotel"

"Although the hotel had some positive aspects, our opinion is heavily influenced by the very poor service we had in the Fiesta club restaurant. At breakfast in particular the staff were extremely discourteous to us. We had to constantly ask and re-ask for basics like coffee or replacement cutlery and the staff appeared to do their best to ignore us even when we made it obvious we needed something. To be fair some restaurant staff were lovely on the evening service. We complained to the restaurant staff directly but felt so strongly we went to reception and asked for the manager to voice our frustration. After reception taking our complaint and promising to have the manager contact us there was no feedback to us in any form. This has left us feeling that the hotel does not care about its guests negative experiences. I do not normally rate a hotel if it is not exceptional but I feel so strongly about this negative experience I fell compelled to complete this review"