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Reviews of Holiday Inn Express Raleigh Durham Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Raleigh Durham Airport, an IHG Hotel
1014 Airport Blvd, Morrisville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 472 out of 735 reviews" "
Rating 8 - Good. 195 out of 735 reviews" "
Rating 6 - Okay. 39 out of 735 reviews" "
Rating 4 - Poor. 14 out of 735 reviews" "
Rating 2 - Terrible. 15 out of 735 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin
Stayed 1 night in Apr 2024
Response from LSAGM on Apr 9, 2024
Thank you for the feedback

10/10 Excellent

Javonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle experience can be better.
Stayed 3 nights in Apr 2024
Response from LSAGM on Apr 9, 2024
Thank you for the 5/5 rating

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LSAGM on Apr 9, 2024
Thank you for the 5/5 rating!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very helpful and pleasant. Breakfast was great. Shuttle very much appreciated. Will stay again when visiting Raleigh family.
Stayed 1 night in Apr 2024
Response from LSAGM on Apr 3, 2024
Thank you for taking time to complete our survey. We appreciate the 5/5 rating and look forward to a chance to serve you again.

10/10 Excellent

Caley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay!!!
Stayed 2 nights in Mar 2024
Response from LSAGM on Mar 25, 2024
Thank you for the 5/5 rating!

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LSAGM on Mar 22, 2024
Thank you for the 5/5 rating

10/10 Excellent

Thomas, Grand Rapids

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms close to the airport and restaurant
Stayed 2 nights in Mar 2024
Response from LSAGM on Mar 16, 2024
Thank you for the 5/5 rating

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice! The staff was friendly and welcoming! The rooms were clean and the a/c worked really well! For the price I would stay there again!
Stayed 1 night in Mar 2024
Response from LSAGM on Mar 12, 2024
Thank you for your feedback

4/10 Poor

David

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
MY room stinks unit 412 . I have two rooms the other is fine but this room smells like smoke and mildew
Stayed 1 night in Mar 2024
Response from LSAGM on Mar 6, 2024
We apologize that your room did not meet your expectations, in the future please come to the desk and we will move you to a better room. thank you for your feedback.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very friendly. A few stains on the carpet, but sheets and towels were clean. Comfortable beds and a smaller bathroom, but overall a good experience. Would recommend.
Stayed 3 nights in Feb 2024
Response from LSAGM on Mar 6, 2024
Thank you for taking time to complete our survey. We look forward to a chance to serve you again in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from LSAGM on Feb 27, 2024
Thank you for the 5/5 rating

10/10 Excellent

Chana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was so easy. Best thing about this hotel is shuttle service starts at 4:00am. Every other airport hotel, shuttle starts at 5:00am.
Stayed 1 night in Feb 2024
Response from LSAGM on Feb 26, 2024
Thank you for the 5/5 rating. We look forward to serving you in the near future.

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful! Clean and thankful for the onsite parking and grab and go breakfast before our early flight!
Stayed 1 night in Feb 2024
Response from LSAGM on Feb 26, 2024
Very pleased to hear that you enjoyed your stay. Thank you for the 5/5 rating

2/10 Terrible

tim

Liked: Cleanliness, staff & service
It’s very convenient. People were very nice and and accommodating.
Stayed 3 nights in Feb 2024
Response from LSAGM on Feb 19, 2024
Thank you for taking time to complete the survey

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Not that they can help it but there is a lot of construction getting in. Other than that, very friendly staff and shuttle available to within 5 miles. Great especially after dropping off rental car.
Stayed 1 night in Feb 2024
Response from LSAGM on Mar 12, 2024
Thank you for the 5/5 rating

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy beds, good breakfast. Nice staff and great to have shuttle to airport .
Stayed 1 night in Jan 2024
Response from LSAGM on Jan 30, 2024
Thank you for your feedback and the 5/5 rating

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. But we were there for two nights, they didn’t replenish toilet paper or coffee after the first night. I understand we can request it, but for what hotels cost they should do that or at least ask. We will stay there again though if need be.
Stayed 2 nights in Jan 2024
Response from LSAGM on Jan 15, 2024
Thank you for taking time to complete our survey, we will use your feedback to better train our staff to meet guest expectations.

10/10 Excellent

Judy

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from LSAGM on Jan 8, 2024
Thank you for the perfect score

10/10 Excellent

Irvin uriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here to pick up a friends from a midnight flight; the hotel was super nice and clean! I would recommended to anyone, breakfast was fantastic!
Stayed 1 night in Jan 2024
Response from LSAGM on Jan 8, 2024
We are pleased to hear that your expectations were met during your stay. Thank you for the perfect score!

10/10 Excellent

Miguel

Stayed 1 night in Dec 2023
Response from LSAGM on Jan 8, 2024
Thank you for the perfect score!

10/10 Excellent

ernestine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from LSAGM on Jan 8, 2024
Thank you for the perfect score!

8/10 Good

Shui

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from LSAGM on Jan 8, 2024
Thank you for your feedback

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thanks for the great review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while I was in RTP for work.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Dec 18, 2023
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.

10/10 Excellent

Kathryn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Breakfast was good and hotel was clean and quiet.
Stayed 1 night in Nov 2023
Response from LsAgm on Nov 17, 2023
Thank you for taking time to complete our survey we are pleased to hear that the staff and hotel cleanliness met your expectations. Thank you for the perfect score!

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LsAgm on Nov 14, 2023
Thank you for the perfect score!

10/10 Excellent

Karley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the rooms and hotel were clean. Would stay here again
Stayed 4 nights in Nov 2023
Response from LSAGM on Nov 14, 2023
Thank you for the positive words regarding the staff and cleanliness of the hotel. We look forward to a chance to serve you again in the future.

8/10 Good

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. The breakfast was good and they offer a free shuttle to the airport. The only reason I’m giving them a four is because the bathroom smelled like urine though it was clean. Maybe they needed to change the mop head. I would stay again though. I could have let the front desk know but the room was nice
Stayed 1 night in Oct 2023
Response from LSAGM on Nov 10, 2023
Thank you for such honest feedback and the almost perfect score. We will share the comments with the cleaning staff and we look forward to a chance to serve you again in the future.

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023
Response from LSAGM on Nov 14, 2023
Thank you for the perfect sore!

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LSAGM on Oct 30, 2023
Thank you for taking time to complete our survey

6/10 Okay

James, Saint Louis

Travelled with family
Disliked: Property conditions & facilities
Dated facility.
Stayed 1 night in Oct 2023
Response from LSAGM on Oct 30, 2023
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Close to Airport
This is a great hotel close to the airport. Front staff was extremely helpful on the phone when we needed driving directions from the airport. Good breakfast and clean rooms.
Stayed 1 night in Sep 2023
Response from LSAGM on Oct 30, 2023
Thank you for taking time to complete the survey regarding your stay at Holiday Inn Express RDU we appreciate your feedback and thank you for the perfect score!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff!
Stayed 3 nights in Oct 2023
Response from LSAGM on Oct 17, 2023
Pleased to hear that your experience with the staff was pleasant, thank you for the perfect score!

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from LSAGM on Oct 17, 2023
Thank you for the perfect score

10/10 Excellent

D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and efficient.
Stayed 1 night in Oct 2023
Response from LSAGM on Oct 10, 2023
Thank you for your kind words regarding your stay and for the perfect score

10/10 Excellent

Vivien

Travelled with group
Liked: Cleanliness, amenities
Clean, friendly and professional staff
Stayed 1 night in Oct 2023
Response from LSAGM on Oct 10, 2023
Thank you for taking time to complete our survey. We appreciate your feedback regarding the clean hotel and friendly staff

6/10 Okay

mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Strange odor in the room
Stayed 1 night in Sep 2023
Response from LSAGM on Oct 1, 2023
Thank you for taking time to complete the survey

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated decor
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 28, 2023
Thank you for taking time to complete the survey. We are pleased to hear that the cleanliness and decor met your expectations.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, room comfort
Stayed one night before early morning flight. The lady at check in was very nice. Shuttle to airport was very convenient especially since we had to go at 4:00 am. Our driver was very friendly
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 24, 2023
We are pleased to hear that the front desk agent and shuttle driver met your customer service needs and that you enjoyed your stay. Thank you for the perfect score!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 24, 2023
I am pleased to hear that everything was good with your stay. Thank you for the perfect score!

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from LSAGM on Sep 24, 2023
Thank you for taking time to complete our survey

6/10 Okay

Edith

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 22, 2023
Thank you for completing our survey

2/10 Terrible

Brian

Stayed 1 night in Sep 2023
Response from LSAGM on Oct 17, 2023
Thank you for taking the survey

10/10 Excellent

Bobby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 20, 2023
Thank you for the perfect score!

10/10 Excellent

Jesse

Travelled with partner
Liked: Amenities, property conditions & facilities
For a small and reasonable fee I was able to park my vehicle there while I traveled out of state. Great room with AC and all bathroom amenities are provided. Great place to stay.
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 8, 2023
Thank you for taking time to complete the survey regarding your stay. We are pleased that you found the park stay go convenient for your travel needs and that your room met all your expectations. We look forward to a chance to serve you again in the future.

8/10 Good

Prema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from LSAGM on Sep 5, 2023
Thank you for taking time to complete our survey.

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Airport and Airport shuttle was appreciated. Staff was excellent. Two complaints: Room had a Bug problem and it was Pricey. Also, would like to see breakfast extended to 10:00pm during weekdays because not every traveler has a morning departure.
Stayed 1 night in Aug 2023
Response from LSAGM on Sep 5, 2023
Thank you for taking time to give feedback regarding your stay. Breakfast is until 10am on the weekdays only my apologies for the inconvenience this caused you. As for the bug problem you mentioned Id like to know if you mentioned it to the staff so that we may have our licensed professional take care of it. Again we thank you for your feedback and hope to better serve you in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from LSAGM on Sep 2, 2023
Thank you for taking time to complete the survey. We are pleased to hear that you enjoyed your stay.