Exterior

Reviews of Holiday Inn Express Hotel & Suites Raleigh SW NC State, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 568 out of 895 reviews" "
Rating 8 - Good. 244 out of 895 reviews" "
Rating 6 - Okay. 48 out of 895 reviews" "
Rating 4 - Poor. 17 out of 895 reviews" "
Rating 2 - Terrible. 18 out of 895 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on Mar 22, 2024
Hello Shawn,Thank you for reviewing your recent stay with us. We appreciate you choosing our hotel and hope to see you again soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on Mar 8, 2024
Hello Jennifer,Thank you for providing feedback about your recent stay at the hotel. We appreciate you choosing us and hope to see you again soon!

10/10 Excellent

Jack

Everything was fine and acceptable
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Mar 2, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

KASEY

Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Mar 22, 2024
Hello KASEY,Thank you for your review about your recent stay with us. We are happy to know you had an enjoyable time. We look forward to your next stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 23, 2024
Hello Scott,Thank you for providing feedback about your stay. We are so delighted to know you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
TV would not work; turned on, but no response by remote, and couldn't turn it off. No staff available to help. Otherwise, very nice clean rooms and nice amenities.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 21, 2024
Hello Ronald,I apologize for the inconvenience of the TV remote. I will have my Chief Engineer look into the remote and replace it. Thank you for your feedback and we will use this to continue to better our service. We appreciate you choosing our hotel and look forward to your next stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crystal Paige-GM on Feb 21, 2024
Hello Marie,Thank you for the rating you provided about your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very lovely stay.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Feb 18, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

thomas, myrtle beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything I needed.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 16, 2024
Hello thomas,Thank you for your feedback about your recent stay with us. We are happy to know you have an enjoyable stay. We look forward to your next stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was very clean and comfortable. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 16, 2024
Hello Amanda,Thank you for providing feedback about your stay with us. We are happy to know you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional, the room and beds were comfortable and the amenities were well maintained.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Feb 11, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Feb 1, 2024
Hello Jane,Thank you for this wonderful 5-star review. We are happy to know you had a great stay while you were here in Raleigh! We look forward to your next stay!

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Feb 1, 2024
Hi Jordan,Thank you for this amazing 5-star rating. We are delighted to know you had a fantastic stay with us. We look forward to your next one!

8/10 Good

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa Mejia CGSP® on Jan 30, 2024
Thank you for taking the time to submit a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Gail and Jim

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Gail and Jim,Thank you for your feedback about your recent stay at our hotel. We appreciate you choosing our hotel. We look forward to your next stay.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Amber,Thank you for your rating of your experience at our hotel. We look forward to your next stay.

8/10 Good

Sandra

Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Sandra,Thank you for rating your experience at our hotel. We appreciate your feedback and will continue to improve our service.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Yvonne,Thank you for this awesome review. We look forward to your next stay.

8/10 Good

Ismael

Stayed 4 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Ismael,Thank you for providing feedback about your recent stay. We look forward to your next stay.

2/10 Terrible

BHARATH RAM

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Property. Unfriendly, non-cooperative front desk.
Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Bharath Ram,Thank you for taking the time to write about your experience. We truly value our guest feedback and experience. We will continue to work diligently to better our service.

2/10 Terrible

Ernie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t do the cleaning service of my room, room was small, awful breakfast included, poor quality in all areas for the price I paid. Far from everything, do not recommend this one by any chance.
Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less-than-pleasant stay with us. The items you have mentioned regarding the cleanliness and quality of the room will be addressed with our Housekeeping Manager. Again, we regret that this affected your experience at our hotel.

6/10 Okay

Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities
furniture very old - chairs in room are all almost broken - unsafe to sit on - old dark rugs - bread in breakfast not fresh -
Stayed 3 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Lucie,Thank you for providing feedback about your stay.We truly value our guest feedback and experience. We will continue to work diligently to better our service.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Roger,Thank you for providing a rating on your recent stay with us. We are happy to know you enjoyed your stay. We look forward to your next stay.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Ernesto,Thank you for this review of your stay with us. We appreciate you taking the time to write it. We look forward to your next stay.

2/10 Terrible

Ronald J

Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Ronald,First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We would like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always an enjoyable stay close to everything
Stayed 3 nights in Dec 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello,Thank you for providing feedback about your recent stay at our hotel. We appreciate you choosing our hotel each time you stay in Raleigh. We look forward to your next visit to our hotel.

10/10 Excellent

Dennis

Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Dennis,Thank you for choosing our hotel for your overnight accommodations. We appreciate you taking the time to rate your experience. We look forward to your next stay.

10/10 Excellent

Adebayo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
It was an amazing experience so far. Good customer service always.
Stayed 1 night in Nov 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello Adebayo,Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. We strive to take care of our guests and make them feel at home. If your travels bring you back to the Raleigh area, we would love for you to stay with us again.

10/10 Excellent

Yurkoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello Yurkoy,Thank you for providing feedback about your recent stay at our hotel. We appreciate you choosing our hotel. We look forward to your next visit to our hotel.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa, GSM® on Dec 5, 2023
Hello Chris,Thank you for completing the survey regarding your stay at Holiday Inn Express near NCSU!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were personable, responsive, and well trained.
Stayed 2 nights in Nov 2023
Response from Crystal Paige-GM on Nov 30, 2023
Hello George,Thank you for your wonderful review of your recent stay with us. We appreciate your kind words referencing the staff. I will be sure to share your feedback with them.We look forward to your next stay.

10/10 Excellent

RICHARD

Travelled with family
Scenic
Stayed 2 nights in Nov 2023
Response from Melissa Mejia CGSP® on Nov 24, 2023
Hello Richard,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa, CGSP® on Nov 23, 2023
Hello Jim,Thank you for taking the time to review our property and for the fantastic ten-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

4/10 Poor

Brinley

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Melissa, CGSP® on Nov 23, 2023
Dear Brinley,Thank you for taking the time to review our property. I'm sorry that you felt that your stay was less than ideal. We strive to give our guests the best service possible; however, there is always room for improvement. I hope you give us a chance to host you again in the future.

8/10 Good

Ellison

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some noisy neighbors
Stayed 1 night in Nov 2023
Response from Melissa, CGSP® on Nov 23, 2023
Hello Ellison,Thank you for providing feedback about your recent stay at our hotel. We truly value our guest feedback and experience. We will continue to work diligently to better our service.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa, CGSP® on Nov 23, 2023
Hello Elias,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Vinneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool place
Stayed 3 nights in Nov 2023
Response from Melissa, CGSP® on Nov 23, 2023
Hello Vinneth,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Crystal Paige-GM on Nov 10, 2023
Hello Michael,Thank you for providing feedback on your recent stay with us. We appreciate you choosing our hotel and we look forward to your next stay.

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to a continuing Ed seminar and convenient
Stayed 1 night in Nov 2023
Response from Crystal Paige-GM on Nov 10, 2023
Hello Julie,Thank you for your review of our hotel. We appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Crystal Paige-GM on Nov 10, 2023
Hello Vanessa,We appreciate the 5 out of 5 rating from your recent stay with us. We look forward to your next stay.

8/10 Good

Pedro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Crystal Paige-GM on Nov 10, 2023
Hello Pedro,Thank you for providing this rating. We appreciate you choosing our hotel. We look forward to your next stay.

6/10 Okay

Sharna

Travelled with family
Liked: Cleanliness
Clean and conveniently located but poor service
We reported to the front desk that our toilet was broken. They never addressed it so we had to fix it ourselves. The HVAC unit in our room was very loud which made sleeping difficult.
Stayed 2 nights in Nov 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. The items you have mentioned regarding the HVAC unit and quality of the bathroom will be addressed with our Chief of Maintenance. Again, we regret that this affected your experience at our hotel and hope to offer you a more pleasant stay in the future.

8/10 Good

Candid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you for completing the survey regarding your stay at Holiday Inn Express RDU! We look forward to a chance to serve you again in the near future!

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel inside and out just wish the hot tub worked as that was a deciding factor to book this hotel
Stayed 2 nights in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Hello Matt, Thank you for taking time to complete the survey regarding your stay at Holiday Inn Express near NCSU. I am glad to hear that we met you expectations, and I am happy t say our Hot Tub is open! We look forward to a chance to serve you again in the future.

2/10 Terrible

jesse

Disliked: Staff & service, amenities, property conditions & facilities
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Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you for taking the time to review our property. I'm sorry that you felt that your stay was less than ideal. We strive to give our guests the best service possible; however, there is always room for improvement. I hope you give us a chance to host you again in the future.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and well maintained. All of the staff were exceptional, except for one front desk employee. He worked the night shift and was not friendly. One early morning, my husband greeted him and said good morning and the man said nothing. Later that same morning, I took my tiny little dogs outside. When we stepped outside, one of my dogs barked once and I apologized for it. The employee said he didn’t like that and told me they needed to shut up.
Stayed 2 nights in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service from most of the staff. Rest assured that your experience won't go unheard as I have taken note of this and shared it with management for review to take necessary actions to address your concern. Thanks again for staying with us. We hope to see you again soon!

10/10 Excellent

Michael A

We were pleased with everything
Stayed 2 nights in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. nice place
Stayed 1 night in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. If your travels bring you back to the Raleigh area, we would love for you to stay with us again.

10/10 Excellent

Melanie D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Melissa Mejia CGSP® on Nov 6, 2023
Thank you for taking the time to review our property and for the fantastic ten-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied
Dee was at the registration desk very pleasant and we had a great conversation with her personable young lady..overall we will definitely stay at holiday inn express again.
Stayed 1 night in Oct 2023
Response from Crystal Paige-GM on Oct 23, 2023
Hello leo,Thank you for this wonderful review. I am pleased to know you have an enjoyable stay and that you will be back to stay with us in the future. I will be sure to pass along this review with our staff. We love to hear how we are doing from the guests. We look forward to your next stay.