Exterior

Reviews of Holiday Inn Express Hotel & Suites Raleigh SW NC State, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 583 out of 913 reviews" "
Rating 8 - Good. 246 out of 913 reviews" "
Rating 6 - Okay. 49 out of 913 reviews" "
Rating 4 - Poor. 17 out of 913 reviews" "
Rating 2 - Terrible. 18 out of 913 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was consistent with the reviews that I read. Breakfast was very good and the staff was so helpful and nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

shaun

Liked: Cleanliness, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on Apr 22, 2024
Hello Shaun,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and clean room
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on Apr 22, 2024
Hello Ronald,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

8/10 Good

Tillman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Melissa Mejia CGSP® on Apr 20, 2024
Dear Tillman,Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

6/10 Okay

KAITLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on Apr 20, 2024
Dear Kaitlyn,Thank you for taking the time to review our property. I'm sorry that you felt that your stay was less than ideal. We strive to give our guests the best service possible; however, there is always room for improvement. I hope you give us a chance to host you again in the future.

8/10 Good

Tom

Travelled with family
Very nice location
Stayed 1 night in Apr 2024
Response from Melissa Mejia CGSP® on Apr 9, 2024
We appreciate you choosing Holiday Inn Express near NCSU for your travel needs. Thank you for the positive feedback and we look forward to serving you again in the near future.

10/10 Excellent

Denikqua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Stay
Stayed 3 nights in Apr 2024
Response from Melissa Mejia CGSP® on Apr 9, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Melissa Mejia CGSP® on Apr 9, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

La Toya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, kind workers, and good breakfast!
Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on Apr 20, 2024
Hello La Toya,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to everything.
Stayed 3 nights in Mar 2024
Response from Melissa Mejia CGSP® on Apr 4, 2024
Thank you for taking time to complete our survey regarding your stay at Holiday Inn Express near NCSU. We are pleased to hear that you enjoyed your stay and we appreciate the perfect score!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Melissa Mejia CGSP® on Apr 4, 2024
Thank you for taking time to complete our survey regarding your stay at Holiday Inn Express near NCSU. We appreciate your feedback and the perfect score.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool for the kids, small gym for the parents. Great Breakfast included.
Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on Mar 29, 2024
Thank you for taking the time to share such a great review with the online community! I am very happy to hear that you had a great stay with us. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
T
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on Mar 22, 2024
Hello Shawn,Thank you for reviewing your recent stay with us. We appreciate you choosing our hotel and hope to see you again soon!

10/10 Excellent

Terese

Stayed 1 night in Mar 2024
Response from Melissa Mejia CGSP® on Apr 8, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crystal Paige-GM on Mar 8, 2024
Hello Jennifer,Thank you for providing feedback about your recent stay at the hotel. We appreciate you choosing us and hope to see you again soon!

10/10 Excellent

Jack

Everything was fine and acceptable
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Mar 2, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

KASEY

Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Mar 22, 2024
Hello KASEY,Thank you for your review about your recent stay with us. We are happy to know you had an enjoyable time. We look forward to your next stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 23, 2024
Hello Scott,Thank you for providing feedback about your stay. We are so delighted to know you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
TV would not work; turned on, but no response by remote, and couldn't turn it off. No staff available to help. Otherwise, very nice clean rooms and nice amenities.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 21, 2024
Hello Ronald,I apologize for the inconvenience of the TV remote. I will have my Chief Engineer look into the remote and replace it. Thank you for your feedback and we will use this to continue to better our service. We appreciate you choosing our hotel and look forward to your next stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crystal Paige-GM on Feb 21, 2024
Hello Marie,Thank you for the rating you provided about your recent stay at our hotel. We hope to see you again soon!

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very lovely stay.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Feb 18, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

thomas, myrtle beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything I needed.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 16, 2024
Hello thomas,Thank you for your feedback about your recent stay with us. We are happy to know you have an enjoyable stay. We look forward to your next stay.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was very clean and comfortable. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Crystal Paige-GM on Feb 16, 2024
Hello Amanda,Thank you for providing feedback about your stay with us. We are happy to know you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional, the room and beds were comfortable and the amenities were well maintained.
Stayed 2 nights in Feb 2024
Response from Melissa Mejia CGSP® on Feb 11, 2024
Thank you for taking the time to write a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Feb 1, 2024
Hello Jane,Thank you for this wonderful 5-star review. We are happy to know you had a great stay while you were here in Raleigh! We look forward to your next stay!

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Feb 1, 2024
Hi Jordan,Thank you for this amazing 5-star rating. We are delighted to know you had a fantastic stay with us. We look forward to your next one!

8/10 Good

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melissa Mejia CGSP® on Jan 30, 2024
Thank you for taking the time to submit a review about your recent stay at our Holiday Inn Express. As always, we aim to make sure our guests are as satisfied with their stay as possible. I hope you will come stay with us again when your travels bring you our way!

8/10 Good

Gail and Jim

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Gail and Jim,Thank you for your feedback about your recent stay at our hotel. We appreciate you choosing our hotel. We look forward to your next stay.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Gerard,Thank you for providing feedback about your recent stay. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Michelle,Thank you for your rating of 10 out of 10. We appreciate your feedback and look forward to your next stay.

10/10 Excellent

Bryon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Bryon,Thank you for your 10 out of 10 rating. We look forward to your next stay.

10/10 Excellent

Carrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Carrie,We appreciate your rating of our hotel from your recent stay. We are glad you enjoyed your stay. We look forward to the next one!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Amber,Thank you for your rating of your experience at our hotel. We look forward to your next stay.

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Michaela,Thank you for rating your experience at our hotel. We look forward to your next stay.

8/10 Good

Sandra

Stayed 1 night in Jan 2024
Response from Crystal Paige-GM on Jan 22, 2024
Hello Sandra,Thank you for rating your experience at our hotel. We appreciate your feedback and will continue to improve our service.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Yvonne,Thank you for this awesome review. We look forward to your next stay.

8/10 Good

Ismael

Stayed 4 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Ismael,Thank you for providing feedback about your recent stay. We look forward to your next stay.

2/10 Terrible

BHARATH RAM

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old Property. Unfriendly, non-cooperative front desk.
Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Bharath Ram,Thank you for taking the time to write about your experience. We truly value our guest feedback and experience. We will continue to work diligently to better our service.

2/10 Terrible

Ernie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t do the cleaning service of my room, room was small, awful breakfast included, poor quality in all areas for the price I paid. Far from everything, do not recommend this one by any chance.
Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less-than-pleasant stay with us. The items you have mentioned regarding the cleanliness and quality of the room will be addressed with our Housekeeping Manager. Again, we regret that this affected your experience at our hotel.

6/10 Okay

Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities
furniture very old - chairs in room are all almost broken - unsafe to sit on - old dark rugs - bread in breakfast not fresh -
Stayed 3 nights in Dec 2023
Response from Crystal Paige-GM on Jan 22, 2024
Hello Lucie,Thank you for providing feedback about your stay.We truly value our guest feedback and experience. We will continue to work diligently to better our service.

8/10 Good

Roger

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Roger,Thank you for providing a rating on your recent stay with us. We are happy to know you enjoyed your stay. We look forward to your next stay.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Ernesto,Thank you for this review of your stay with us. We appreciate you taking the time to write it. We look forward to your next stay.

2/10 Terrible

Ronald J

Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Ronald,First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We would like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always an enjoyable stay close to everything
Stayed 3 nights in Dec 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello,Thank you for providing feedback about your recent stay at our hotel. We appreciate you choosing our hotel each time you stay in Raleigh. We look forward to your next visit to our hotel.

10/10 Excellent

Dennis

Stayed 2 nights in Dec 2023
Response from Crystal Paige-GM on Dec 26, 2023
Hello Dennis,Thank you for choosing our hotel for your overnight accommodations. We appreciate you taking the time to rate your experience. We look forward to your next stay.

10/10 Excellent

Adebayo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
It was an amazing experience so far. Good customer service always.
Stayed 1 night in Nov 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello Adebayo,Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. We strive to take care of our guests and make them feel at home. If your travels bring you back to the Raleigh area, we would love for you to stay with us again.

10/10 Excellent

Yurkoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crystal Paige-GM on Dec 18, 2023
Hello Yurkoy,Thank you for providing feedback about your recent stay at our hotel. We appreciate you choosing our hotel. We look forward to your next visit to our hotel.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa, GSM® on Dec 5, 2023
Hello Chris,Thank you for completing the survey regarding your stay at Holiday Inn Express near NCSU!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were personable, responsive, and well trained.
Stayed 2 nights in Nov 2023
Response from Crystal Paige-GM on Nov 30, 2023
Hello George,Thank you for your wonderful review of your recent stay with us. We appreciate your kind words referencing the staff. I will be sure to share your feedback with them.We look forward to your next stay.

10/10 Excellent

RICHARD

Travelled with family
Scenic
Stayed 2 nights in Nov 2023
Response from Melissa Mejia CGSP® on Nov 24, 2023
Hello Richard,Thank you for taking the time to review our property and for the fantastic five-star review. We take great pride in providing the best guest service possible. I am so very pleased that you enjoyed your time spent with us. We hope to see you again soon!