Outdoor pool

Reviews of DoubleTree Raleigh Durham Airport at Research Triangle Park

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1006 reviews" "
Rating 8 - Good. 261 out of 1006 reviews" "
Rating 6 - Okay. 65 out of 1006 reviews" "
Rating 4 - Poor. 25 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chandni

Well maintained and clean
Stayed 1 night in Feb 2024
Response from tom on Mar 27, 2024
Dear Chandni,Thank you very much for your 5 star review from your recent stay. We love to hear from our guests so we can always improve.Please have a great day.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from tom on Mar 20, 2024
Dear Hannah,On behalf of the entire team, we appreciate your 5 star review from your time at our hotel. Please come back to see us soon.Have a great day.Yours in Hospitality,Tom LubbeGeneral Manager

6/10 Okay

Pankaj

Travelled with family, Travelled with family and small children
Room provided was below average. Property is nice.
Stayed 1 night in Mar 2024
Response from tom on Mar 20, 2024
Dear PankajWe appreciate your comments and we are always looking to improve our facilities and service. We thank you for taking the time to let us know about your visit.Have a safe week,Tom LubbeGeneral Manager

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness
I stayed in room 148 and in the bathroom, there was a small (4) tray storage unit that was made out of plastic mesh to store the towels and it was stained and dirty. I have never seen something like this in a hotel. The manager must not ever inspect the rooms. I would never stay there again.
Stayed 3 nights in Mar 2024
Response from tom on Mar 15, 2024
ThomasWe are sorry about the issue while you were here. Expedia had booked you into a handicap accessible room and the towel rack is necessary for a guest that may not be able to reach a towel rack that may be higher. We have shared your comments with our team to address the issue with the cleanliness of that item.Please have a safe weekend.SIncerely,Tom LubbeGeneral Manager

10/10 Excellent

Shenequa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and nice
Response from tom on Mar 11, 2024
Thankyou very much for the 5 star review and we hope to see you again very soon.Have a very safe week!Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Petronilo

Liked: Cleanliness, staff & service
Great stay! Only one item: the curtain is ripped.
Stayed 1 night in Mar 2024
Response from to on Mar 15, 2024
Thank you for staying with us and letting us know about your time with us. The hotel is in the process of replacing a lot of items around the hotel and we are sorry this issue happened while you were here.We hope you have a very safe weekend.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food on property great staff. Kind of old but overall good stay
Stayed 2 nights in Mar 2024
Response from tom on Mar 11, 2024
Dear Bryan,We appreciate your nice comments about our food and staff and we are always looking to improve our hotel. We hope to see you again.At your service,Tom LubbeGeneral Manager

2/10 Terrible

Douglas

Stayed 1 night in Mar 2024
Response from tom on Mar 25, 2024
Dear DennisOn behalf of the entire team at the Doubletree we are sorry that you did not enjoy your second stay with us earlier this month. We are always striving to ensure our guests are satisfied and we appreciate you letting us know about your disappointment so we can work on this.Please have a safe week.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at the hotel. Will book again .
Stayed 1 night in Feb 2024
Response from tom on Feb 26, 2024
Dear AshleyThe team is so happy that your husband and yourself enjoyed your visit and will be back to see us.Please have a very safe week!!At your service,Tom LubbeGeneral Manager

8/10 Good

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little dated, but the clean and the bed was comfy. The front desk personal was awesome and very helpful with a situation that arise during my stay.
Response from Tom on Feb 22, 2024
Dear Ricardo,Thank you very much for your visit and your nice comments about our team. Please have a very safe weekend and hope to see you again very soon.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Philip

Stayed 1 night in Feb 2024
Response from tom on Feb 16, 2024
Phillip,On behalf of the entire team, we are grateful that you stayed with us and gave us a 5 star review. Please come back to see us soon and please have a great weekend.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Carlene

Wonderful place to stay the bed could have been a liittle better.Beautiful surroundings and huge older hotel. That has been redone very Nice.
Stayed 2 nights in Feb 2024
Response from Tom on Feb 13, 2024
Dear Carlene,Thank you very much for your kind comments about your stay. The hotel is always making improvements for all of guests and we have more things planned for later this year.Have a great day.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Deonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were helpful and friendly. The rooms were nice size with plenty of space to move around. Bed and furniture were comfortable. Bathroom was kind of small but that was only a minor inconvenience. The menu and guide buttons on our remote didn’t work as well but that wasn’t much of a hassle either. Overall it was great stay at a nice hotel that offered plenty of amenities and friendly service. Would definitely recommend and most likely would return if I were in the area again.
Stayed 1 night in Feb 2024
Response from tom on Feb 16, 2024
Dear Deonte,We are so happy that you stayed with us and took your valuable time to write a nice review of our hotel. Please come back to see us very very soon.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Patrick

Stayed 5 nights in Jan 2024
Response from tom on Mar 20, 2024
Patrick,We appreciate your 5 star review from your time with us and we hope to see you again very very soon.Please have a safe week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Jan 2024
Response from tom on Feb 2, 2024
Fernando,We are so happy about your "great property" comment. We hope to see you again soon.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Florencia

Travelled with family, Travelled with family and small children
Liked: Amenities
Super friendly staff. Exactly as expected. No surprise charges
Stayed 2 nights in Jan 2024
Response from tom on Jan 29, 2024
Dear FlorenciaThank you very much for your 5 star review. We strive for no surprises!!!Have a very safe week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Sianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Tried to order room service and no one answered so had to walk down but otherwise great experience
Stayed 1 night in Jan 2024
Response from tom on Jan 29, 2024
Dear SiannaThankyou very much for staying with us and letting us know about the issue with the room service so we can address with the team.We are so happy that the rest of your trip was great.Have a great week.Yours in Hospitality,Tom LubbeGeneral Manager

10/10 Excellent

shaquetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We missed a flight and ended up here and enjoyed our overnight stay
Stayed 1 night in Jan 2024
Response from tom on Jan 22, 2024
Dear Shaquetta,Thank you very much for your 5 stay review. We are happy that we were able to take care of you after you missed your flight. We hope to see you again very soon.Please have a safe week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Susie, Conyers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tom on Jan 22, 2024
Dear Susie,Thank you for your 5 star review and we hope to see you again soon. Have a safe week.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Darell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tom on Jan 16, 2024
Darrell,Thank you very much for your 5 star review from your recent stay, we truly appreciate this.Please have a safe week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, driver Nicko and the other guy today were just outstanding. I tipped them because of it.
Stayed 1 night in Jan 2024
Response from tom on Jan 9, 2024
Dear Elizabeth,We appreciate your nice comments about our team.. We hope to see you again very very soon.Have a great day.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tom on Feb 2, 2024
Dear Conor,We are so happy for the 5 star review. Please have a great weekend and hope to see you soon.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Gwentilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from tom on Dec 29, 2023
Dear Gwentilyn,Thank you very much for your 10 point review from your time with us.We hope you have a very safe New Year and look forward to seeing you soon.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from tom on Dec 25, 2023
JessicaWe are so happy that you gave us a 10 point review. We hope that we get a chance to see you again and that you enjoyed the holiday season.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Iris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from tom on Dec 18, 2023
Iris,Our team is so happy that you enjoyed your time with us. Please have a great week and hope to see you soon.Sincerely,Tom LubbeGeneral Manager

8/10 Good

Marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed my stay. Great staff. Very clean room. The lighting in the hotel could be better.
Stayed 2 nights in Dec 2023
Response from tom on Dec 18, 2023
Dear Marissa,Thank you for your nice comments about our team and hotel. We hope to see you again very soon and have a safe holiday season.At your service,Tom LubbeGeneral Manager

10/10 Excellent

josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tom on Dec 14, 2023
Dear Josue,Thank you very much for the 5 star review from your recent stay. We always love hearing from our guests about their visit.Please have a safe weekend.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from tom on Dec 14, 2023
Thank you for staying with us. See you soon.

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Unfortunately there was a fire alarm event.
Stayed 2 nights in Dec 2023
Response from tom on Dec 14, 2023
Dear Gladys,We are sorry about the issue with the fire alarm during your stay. We always want our guests to enjoy their time with us and ensure that it is peaceful We hope we get a chance to see you again.Please have a safe weekend.At your serviceTom LubbeGeneral Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn’t like was no microwave in the room but I would still stay again and recommend
Response from tom on Dec 14, 2023
Dear James,We appreciate your comments about your time with us. We are always looking to improve our property and look for comments from our guests to make those changes.Please have a safe Holiday season.Sincerely, Tom LubbeGeneral Manager

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from tom on Dec 8, 2023
Dear Anthony,We are disappointed that our team was not able to satisfy you during your most recent stay to our hotel. We are always striving to ensure that our guests enjoy their time with us.Our entire team hopes we get another opportunity to host you again in the future to show you our award winning service.Please have a safe weekend.At your service,Tom LubbeGeneral Manager

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from tom on Dec 7, 2023
Javier,Thank you very much for staying with us and letting us know about your stay. We hope that we get a chance to see you again.Have a great day.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Myrina

Liked: Cleanliness, staff & service
It is near a lot of food and shopping locations. Everything is near by and also walkable. The hotel was clean. Only complaint is that, beat the elevators they had sanitizer stations that didn’t work.
Stayed 6 nights in Nov 2023
Response from tom on Dec 7, 2023
Dear MyrinaThank you for letting us know about the issue with your time at our hotel as well as the nice comments about our hotel.We hope to see you again soon.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was simply gorgeous! The Room was so clean and relaxing!
Stayed 2 nights in Nov 2023
Response from tom on Nov 30, 2023
MichelleThank you very much for your nice comments about our hotel and so happy that you found the facilities gorgeous. We are always looking to improve.Please have a safe weekend.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tom on Dec 18, 2023
Dear Kathryn,We are so grateful for your 5 star review. We hope we see you again and you have a pleasant holiday season.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is definitely an amazing place to stay. The staff went above and beyond from the time we checked in until we checked out. We arrived an hour and a half early and the lady at the front desk was very friendly and helpful. She has a great sense of humor and checked us in early into our and explained everything about the hotel and what amenities were provided. Since we checked in on Thanksgiving day and were tired we at the restaurant and the food was amazing along with we at the restaurant and the food was amazing along with the waiter. The room was very clean and spacious. The bed was very comfortable. I will definitely be booking another stay real soon.
Stayed 3 nights in Nov 2023
Response from Tom on Nov 30, 2023
Dear JerryWe truly appreciate your very detailed review of our hotel and that you were so pleased during your visit. We are always working hard to ensure our guests enjoy themselves. It is wonderful to see our efforts paying off.Please have a great weekend.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Cynthia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bar prices are out of sight! Front desk check in lady on 11.24 was superb and professional.
Stayed 1 night in Nov 2023
Response from tom on Nov 27, 2023
Dear CynthiaThank you very much for the 5 star review from your recent visit. We appreciate your nice comments about our team member. We hope to see you again very soon.At your service,Tom LubbeGeneral Manager

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice staying at that hotel .
Stayed 2 nights in Nov 2023
Response from tom on Nov 27, 2023
Dear Michael,On behalf of the entire team at the Doubletree thank you for staying with us and letting us know about your visit.We hope to see you again soon.Yours in Hospitality,Tom LubbeGeneral Manager

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the fact that there was no refrigerator or microwave in the room. But the facility itself was great
Stayed 1 night in Nov 2023
Response from tom on Nov 27, 2023
Dear Norman,We are so happy that you chose our hotel for your recent visit and hope to see you again.Please enjoy your week.Sincerely,Tom LubbeGeneral Manager

10/10 Excellent

Tytitian

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from tom on Nov 22, 2023
Good afternoon,Thank you very much for your 5 star review, we truly appreciate this. Please have a great Thanksgiving and hope to see you again very soon.At your service,Tom LubbeGeneral Manager

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Staff was courteous.
Stayed 3 nights in Nov 2023
Response from tom on Nov 19, 2023
Dear Sandra,We are so happy that you stayed with us but disappointed that you did not enjoy your entire stay. We hope that you will give us another chance in the future.Please have a great Thanksgiving.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Wayde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were great and everything was in great order
Stayed 2 nights in Nov 2023
Response from tom on Nov 15, 2023
Dear Wayde,We truly appreciate your 10 star review from your recent visit and your nice comments about our hotel and team. Please come back to see us and have a safe holiday week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Scenic
Suitable for a weekend getaway or longer stays.
Stayed 1 night in Oct 2023
Response from Tom on Nov 6, 2023
Thank you very much for staying with us and giving us a 10 point review. Please come back to see us very soon.Have a safe week.At your service,Tom LubbeGeneral Manager

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendliness
Stayed 1 night in Oct 2023
Response from tom on Nov 4, 2023
Dear William,We appreciate your "friendliness" comment, this is what we strive for.Please have a great weekend.At your service,Tom LubbeGeneral Manager

8/10 Good

Rosa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It had a very country atmosphere with rocking chairs, fireplace. It was beautiful with the fall background of the changing leaves. They need to change the music. It was playing hip hop music in the very early morning and quite loud, so that you couldn't sit and read with a cup of coffee on the deck.
Stayed 1 night in Oct 2023
Response from tom on Nov 4, 2023
Dear RosaWe are so happy that you chose our hotel and enjoyed your time with us. Thank you for brining to our attention the music issue.Have a great weekend.At your service,Tom LubbeGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from tom on Nov 4, 2023
Thankyou for the 10 point review!!!See you soon.Yours in Hospitality,Tom LubbeGeneral Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very clean and comfortable. Staff very friendly and helpful
Stayed 1 night in Oct 2023
Response from tom on Nov 4, 2023
Rebecca,We are so appreciative of your very clean and comfortable comments. Please come back to see us soon.At your service,Tom LubbeGeneral Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, Convenient Location
Have stayed at this location numerous times. Incredibly convenient to the airport and lots of restaurants close by. Beautiful setting, very quiet. Recommend!
Stayed 1 night in Oct 2023
Response from tom on Oct 25, 2023
Joseph,We truly appreciate you staying with us recently and letting us know about your visit. We hope that we get a chance to see you again very soon.Have a great week.At your service,Tom LubbeGeneral Manager

2/10 Terrible

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was a disgusting hand print on the head board, there was fuzz all over the vent in the shower. Wall paper was peeling off the walls the carpet had an iron burn. I felt like I needed a shower when I left. Very dissatisfied!!
Stayed 1 night in Oct 2023
Response from to m on Oct 27, 2023
Dear WilliamPlease accept our apologies for our shortcomings during this trip. This is not the norm for our hotel and we take the comments very serious so we can share with our staff. We strive to be perfect every day but we did fall short in your case and we are truly sorry.We hope that we get a chance in the future to show you the level of service that we give to our guests.Please have a safe weekend.Tom LubbeGeneral Manager

10/10 Excellent

CHARLETTE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and quiet
Stayed 1 night in Oct 2023
Response from tom on Oct 25, 2023
Dear Charlette,Thank you for staying with us and we appreciate your nice comments. Please come back to see us again soon.At your service,Tom LubbeGeneral Manager