Terrace/patio

Reviews of Sonesta Select Raleigh Durham Airport Morrisville

3 out of 5
Sonesta Select Raleigh Durham Airport Morrisville
2001 Hospitality Ct, Morrisville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1007 reviews" "
Rating 8 - Good. 266 out of 1007 reviews" "
Rating 6 - Okay. 87 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mitchell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Apr 2024

10/10 Excellent

jeanne

Travelled with partner
Liked: Amenities
All was great
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jeanne, we're thrilled to hear your stay at Sonesta Select Raleigh Durham Airport Morrisville was a positive one. It brings us joy to know everything meets your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine and I will stay there again
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Arnold, thank you for sharing your commendations of Sonesta Select Raleigh Durham Airport Morrisville. It's wonderful to know everything surpassed your expectations and you're planning on returning. We eagerly await your next visit!

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Good for airport and helpful staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Fraser, it warms us to hear that you found Sonesta Select Raleigh Durham Airport Morrisville to be well-located for airport convenience, and that our team members were beneficial in your experience. We appreciate your positive feedback and look forward to serving your hospitality needs again in the near future.

10/10 Excellent

Dava

Travelled with family
Liked: Staff & service
Only stayed 1 night. Very convenient to Raleigh Durham Airport
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thanks for the perfect rating, Dava! We can't wait to see you again soon for another amazing experience at Sonesta Select Raleigh Durham Airport Morrisville. Have a great day!

6/10 Okay

George, Canton

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
George, it's clear from your rating that your stay didn't fully meet your expectations. We welcome any further comments or suggestions you may have in order to enhance your next experience with us. We hope we'll have the opportunity to better serve you in the future.

6/10 Okay

Nancy L

Travelled with family
Disliked: Staff & service
Very noisy early Friday morning with lawn mowers and maintenance. Not super clean, no place to eat. Just disappointing in general.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Nancy L, it's disheartening to read your recent visit didn't meet your expectations. We understand the inconvenience noise disturbances can cause and regret you found some areas needing improvement in cleanliness. While our hotel does not house a restaurant, we are more than happy to recommend local eateries nearby. Despite the shortcomings, we hope to have a chance to impart a more satisfying experience in the future.

8/10 Good

William, Durham

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Just off Interstate 40. Easy access for travelers or Business travel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
William, we appreciate your review indicating the ease of accessibility at Sonesta Select Raleigh Durham Airport Morrisville. Knowing that our location perfectly suits the needs of travelers and business guests brings us great joy. We hope your next stay with us will be equally convenient and enjoyable.

8/10 Good

SHARLEKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had breakfast options for guest. Only tea snd coffee was available.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Sharleka, it's great to have your feedback about your recent stay at Sonesta Select Raleigh Durham Airport Morrisville. It's unfortunate that our current breakfast offerings didn't meet your expectations. Rest assured that we're continuously working to improve our services, and we'll take your comment into consideration for future improvements. We hope you'll choose us again for your next visit.

10/10 Excellent

Traves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Thanks for sharing this perfect rating, Traves!We're thrilled to hear you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Okay

Rick

Liked: Staff & service
Front desk staff was very helpful
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Rick, it's heartening to hear how supportive our team members at the front desk were during your visit. We endeavor to provide service that leaves a positive impact on our guests. It appears there were some aspects of your stay that didn't meet expectations, and we would appreciate further feedback on how we can improve.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff and van drivers were super helpful and polite and the availability of a couple of shuttle options very early in the morning made getting to the airport for my early flight easy to do! They have a small snack bar in the lobby with flat bread pizza and salads etc. and it was quick and easy for a lite dinner.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Walter, it's wonderful to hear that you found our front desk team members and van drivers exceptionally accommodating. We trust you were able to catch your flight with ease, thanks to the convenience our early shuttle service offers. How delightful to know you enjoyed the quick dining option we provide as well. It was our pleasure to host you at Sonesta Select Raleigh Durham Airport Morrisville and we hope to welcome you back soon.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Good experience, staffs are helpful and professional.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
James, thank you for your positive feedback. At Sonesta Select Raleigh Durham Airport Morrisville, we take pride in providing professional and helpful service through our dedicated team. Your recognition means a lot to us. We look forward to hosting you again in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Anna, it's heartening to see the perfect score you've left for Sonesta Select Raleigh Durham Airport Morrisville. We appreciate your gesture and strive to maintain this level of satisfaction for all our guests. We are thrilled to welcome you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We came in very late for check in and had to get up very early catch a flight. The girl at the front desk made sure we got a fast check in so we could get some sleep. The room was great, bed comfortable and nice decor.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Karen, it's wonderful to hear that your experience at Sonesta Select Raleigh Durham Airport Morrisville was superb. We're delighted to learn that our colleague at the front desk made your check-in swift during the late hours which gave you ample time for rest. It's also great to know that you enjoyed the style of the room and found the bed cozy. We strive to provide efficient service and comfortable accommodations. We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice enough place for an overnight. I had no transportation so stuck eating a ver expensive dinner.but other than that no complaints.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Audrey, thanks for your positive feedback. We're pleased to know that Sonesta Select Raleigh Durham Airport Morrisville was a convenient option for your overnight stay. We also appreciate your note on dining options and will take it into consideration for enhancing our guest experience. Looking forward to welcoming you back!

8/10 Good

William, Pensacola

Liked: Cleanliness, amenities, property conditions & facilities
Never heard of Sonesta but they had an early shuttle, so had to go with them. Drove up and it looked old and basic. But the rooms were very nice, modern, clean and well equipped. Shower was hot and powerful. Had a cafe and a Burger King within100 yards.Good Internet, TV, bed. Room was also very quiet and priced well compared to other area hotels. Was very impressed overall. Take a chance on this place, you will be pleased.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
William, thank you for taking a chance on Sonesta Select Raleigh Durham Airport Morrisville. We're thrilled you found our accommodations to be appealing, cozy and well-equipped. Our superior internet, TV facilities, and comfortable beds are indeed much appreciated by our guests. Also, it's great to hear you made use of nearby dining options! We're looking forward to welcoming you back for another pleasing stay.

2/10 Terrible

Pat

Travelled with pets, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The person that checked me lacked customer service skills. There was a damp towel hanging behind my bathroom door when I got to my room. I realized we had no wash clothes right before I took a shower. AND I was charged $75 a night for my dog. I wish that information is made available when you book a room
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Pat, it's regrettable to hear about your recent stay. We value your feedback and understand that not all aspects met your expectations. We acknowledge your concerns regarding our collegue's service during check-in, bathroom cleanliness, and the lack of necessary bathroom linens. Furthermore, we note your remarks about the pet fee and comprehend its importance during the booking process. Rest assured, we continually strive for transparency and efficient communication, whilst maintaining optimal hospitality standards. Thank you for helping us improve with your feedback.

4/10 Poor

Anton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Anton, it seems like your stay didn't meet your expectations. We strive to ensure all our guests have an outstanding experience and regret if it wasn't the case. We would appreciate any specific feedback for us to better understand where we can improve.

10/10 Excellent

Joseph

Liked: Amenities, property conditions & facilities
Clean, good service.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Joseph, thank you for sharing your positive feedback. We're thrilled to hear you enjoyed the well-maintained environment and quality service at Sonesta Select Raleigh Durham Airport Morrisville. The team takes pride in ensuring our guests have an outstanding stay. Looking forward to welcoming you back in the future!

8/10 Good

shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Makitah

Liked: Cleanliness, staff & service, property conditions & facilities
The establishment was very nice and well kept; the staff there is very welcoming and nice. It is nice to walk into smiling employees because it sets the positive energy/tone. Loved my stay here.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Makitah, we're thrilled that you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville. It's wonderful to know our welcoming team members and well-maintained property contributed to the positive energy during your visit. We truly appreciate your kind words and look forward to welcoming you back again soon.

8/10 Good

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Good and quiet place.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Cathryn, we appreciate your review of your stay at Sonesta Select Raleigh Durham Airport Morrisville. It's pleasing to know you found our location peaceful. We hope your travels bring you back our way soon.

8/10 Good

Adia

Liked: Cleanliness, staff & service
I would stay again
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Adia, it's wonderful to hear that you'd choose Sonesta Select Raleigh Durham Airport Morrisville again. We genuinely value your support and look forward to welcoming you back in the future. Safe travels!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at a Sonesta before but it was very convenient to the venue we had to be at. The Mexican restaurant right around the corner was amazing! Everything my daughter and I needed was right there. Was surprised at the incidental cost at check in. That is not explained. Little shocked as well as our rooms drains did no drain well. Other than that it was a nice stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Donna, it's wonderful to hear that Sonesta Select Raleigh Durham Airport Morrisville's location was ideal and you enjoyed the nearby restaurant. Nevertheless, we extend our sincere apologies for any confusion at check-in related to additional costs. Furthermore, we're disappointed to learn about the functioning of the drains in your room. We appreciate you bringing this matter to our attention and we assure you it will be duly addressed. Despite these concerns, we're glad that your stay overall was enjoyable. We hope to welcome you and your daughter back soon.

10/10 Excellent

Keisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Keisia, thank you for your wonderful feedback. It's heartening to hear that you had a memorable stay at Sonesta Select Raleigh Durham Airport Morrisville. Our team members strive for superior guest experiences, so your positive words are much appreciated. We're looking forward to your next visit.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Angel, thank you for choosing Sonesta Select Raleigh Durham Airport Morrisville and for leaving us a rating. We're delighted to know you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Miaoyan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Miaoyan, we're thrilled to read that you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville. It's always delightful to know guests find our accommodations to their liking. We hope you'll return in the future so we can offer another exceptional experience.

10/10 Excellent

Andy

Business traveller, Travelled with partner
Beautiful property with excellent service by the staff. We would highly recommend anyone that’s thinking about staying here and we will definitely use it the next time we are in Raleigh.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Andy, thank you for sharing your positive experience at Sonesta Select Raleigh Durham Airport Morrisville. We're delighted to hear you appreciated our beautiful premises and excellent service from our team members. We're thrilled to know we'll be your top choice next time you're in Raleigh, and truly appreciate your recommendation.

10/10 Excellent

Keambra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about this property. The room was phenomenal. My view was beautiful! very quiet area my safe was very much worth it .
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 16, 2024
Keambra, it's wonderful to hear that you had a phenomenal experience at Sonesta Select Raleigh Durham Airport Morrisville. Our team is delighted you enjoyed your room and the beautiful view it offered. We're elated that you found your stay to be worthy and appreciate the tranquility of our location. Thank you for sharing your feedback and we look forward to welcoming you back in the future!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very clean and modern.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 15, 2024
Emma, we're glad to hear you appreciated the cleanliness and contemporary style at Sonesta Select Raleigh Durham Airport Morrisville. Your positive feedback is much appreciated. We look forward to welcoming you back.

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible, filthy, unkind
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Gregory, it's disheartening to hear about your less than satisfactory experience. We value cleanliness and hospitality highly, hence, we sincerely apologize that your visit did not meet these standards. We're committed to improving our services based on your feedback. Thank you for taking the time to share.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Brianna, it's great to see your high rating for Sonesta Select Raleigh Durham Airport Morrisville. We're glad you enjoyed your stay and look forward to welcoming you back on your next trip. Safe travels until then.

6/10 Okay

Holly, Amesbury

Liked: Cleanliness
Disliked: Property conditions & facilities
When I checked the young lady asked me if I wanted a first floor and I asked if I could be higher and she said yes but she neglected to tell me the elevator right the room was out of order. So I did have to lug my suitcase way down the hall go to my floor and then go way back down the hall when checking in which was a nuance. Other than that it was fine. It would be nice also if you could updat the rooms to accommodate current phone charges that have been in use for 5-10 years.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Holly, thank you for bringing these concerns to our attention. We apologize for any inconveniences related to the elevator's location and your room assignment, as well as the charging facilities. Rest assured, we always strive to enhance our guests' experience, and your feedback is certainly helpful. Future visits should see improvements in this context. Thank you for choosing to stay with us. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in. Quiet.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Thank you for the fantastic rating, Kelsi!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Raleigh Durham Airport Morrisville! We can't wait to see you again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
It s a great value for the money- the rooms are clean, the grounds are well maintained…the staff is very helpful. Found out they not only have a shuttle for the airport but also to some area restaurants. I fly in for business and only need to sleep there- it works very well for me.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 7, 2024
Jeffrey, it's delightful to read about your positive experiences at Sonesta Select Raleigh Durham Airport Morrisville. We're glad that you found our accommodations clean and the area well-cared for. Our team members' helpfulness and the availability of our shuttle service indeed provide extra convenience for our guests. We're pleased that you find our hotel suitable for your business trips and we look forward to your next visit.

8/10 Good

Erik, Herriman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the sofa in the room and the affordability of the stay. I really liked the gym because it had weightlifting as well as cardio options. I liked that I was able to catch a ride to the airport. I didn't like that my bathroom didn't have a fan. I didn't like that the tub was so small. I didn't like that I couldn't cast my phone's apps to the tv.
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Erik, we're pleased that you found value in your stay at Sonesta Select Raleigh Durham Airport Morrisville and enjoyed the gym facilities and our convenient airport transport service. We have noted your comments on the bathroom amenities and TV functionality and will definitely consider them for future improvements. We hope we'll have the opportunity to provide you with an even better experience on your next visit.

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room and a very restful night. I would stay there again any time I was in the area.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Marlene, thank you for sharing your lovely feedback. It's heartening to hear that you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville and had a restful night. We value your support and look forward to welcoming you back whenever your travels bring you back to our area.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The courtesy van driver Wallace was very pleasant. The front desk clerk was very professional and helpful. The room was clean, nice and comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Kevin, it's great to hear that you had a wonderful experience at Sonesta Select Raleigh Durham Airport Morrisville. We're elated that our colleague Wallace left an impact on your stay and that our team's professionalism resonated with you. Ensuring a pleasant and comfortable environment for our guests is one of our top priorities. We hope to host you again soon on your next visit to Morrisville.

10/10 Excellent

John Aron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with Exceptional Service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
John Aron, thank you for your kind words. It's wonderful to hear you had a positive experience at Sonesta Select Raleigh Durham Airport Morrisville and appreciated our top-notch service. We're eagerly awaiting your next visit.

8/10 Good

Elizabeth

Stayed 5 nights in Dec 2023
Response from Customer Service on Mar 20, 2024
Elizabeth, thank you for your rating. It's great to see that you had a satisfying experience at Sonesta Select Raleigh Durham Airport Morrisville. We appreciate you choosing us for your stay and hope to welcome you back in the future.

10/10 Excellent

Sandee, New Bern

Liked: Cleanliness, staff & service, property conditions & facilities
After a Hilton property nearby that I had reservations with (Tru by Hilton) told us they were overbooked and that they cancelled "third party reservations" that I had (Expedia) 10 pm, this property took us in. Cleanliness and great climate control are my benchmarks as a frequent traveler. They did not disappoint. Less than 2 miles from the RDU airport too - ultra convenient. Stayed here once before and fogot until I arrived. Save yourself the aggravation and book here.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Sandee, it is wonderful to hear that Sonesta Select Raleigh Durham Airport Morrisville could provide a positive lodging experience for you. Enhancing the comfort of our guests with a well-kept environment and optimized climate control is our primary aim. As a frequent traveler, your feedback truly matters to us. We're glad our proximity to the RDU airport added to the convenience of your stay. We look forward to welcoming you back for another memorable experience. Safe travels.

10/10 Excellent

Delia Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel impressed us; the room was as advertised in the pictures. The only thing that was different from other places I have stayed is that if you wanted your room cleaned, you needed to call for room service, and if you needed things like towels, cups, etc. You needed to grab them from the front counter. Other than that, the stay was great, and everyone was friendly, welcoming, and helpful :)
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Delia, we are thrilled to hear that Sonesta Select Raleigh Durham Airport Morrisville made a positive impression! We are pleased that the room met your expectations and that you found our colleagues to be friendly, welcoming, and helpful. Regarding room service and other amenities, they're available upon request to prioritize guest privacy. We look forward to welcoming you back for an equally satisfying stay.

8/10 Good

Paula

Clean, comfortable stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Paula, we're thrilled you found your stay at Sonesta Select Raleigh Durham Airport Morrisville to be comfortable and spotless. Thank you for submitting your review, and we hope to welcome you back again on your next trip.

6/10 Okay

Maggie

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Old, dirty carpet Long walk to elevator, longgggg wait for elevator Room is clean , mini fridge No microwave
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Maggie, thank you for taking the time to share your experience. We regret to learn about the apparent issues with carpet cleanliness and the inconvenience caused due to the distance to the elevator. Please know that our team members prioritize comfort and cleanliness, and we're glad to hear that your room was up to the mark. As for the absence of a microwave in your room, we are in process of reevaluating room amenities to better accommodate our guests. We hope you will consider giving us another opportunity to host you in the future.

6/10 Okay

Christopher, Titusville

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Both elevators down and had room on 2nd floor. Seemed like the elevators had been down for a while. Staff and shuttle driver were super nice. Would look for a different place in the future.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Christopher, it's regretful to hear about the challenges you experienced during your visit. We apologize for the inconvenience caused due to the issue with the elevators. Your kind words about our colleagues and shuttle driver are truly appreciated. It's disappointing to learn you're considering other options for your future stays. Factors like these are not indicative of the usual service we strive to provide, and we hope you will give us another chance.

10/10 Excellent

Edgar

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Edgar, thank you for your remarks about the spotless condition of Sonesta Select Raleigh Durham Airport Morrisville. We take pride in maintaining our upscale surroundings for our guests. We look forward to welcoming you back on your next visit.

10/10 Excellent

sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and service was amazing
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Sam, we're thrilled to hear you enjoyed your stay at Sonesta Select Raleigh Durham Airport Morrisville. Our team members take delight in providing exceptional service and fostering a welcoming atmosphere. We're glad to note we hit the mark with you and look forward to your next visit.

2/10 Terrible

breanna

Disliked: Amenities, property conditions & facilities
The property is false advertisement their restaurant that is at the hotel has not been open for 3 years the staff said. I only booked it to have access to a restaurant at the hotel. The coffee machine in the room had nothing to put the filter in it was completely missing. The tub drain wouldnt drain and i had to shower with my feet in dirty eater. Only one elevator was working. Ill be writing to the corporate office since this is false advertisement
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Thank you for the feedback, Breanna.We did have an elevator out of service. With company waiting on part to arrive.Our Commons has opened but unfortunately only for private events at this juncture has not reopened yet for breakfast & Dinner, but we plan to by March.Engineer did check room & unfortunately did find the drain stopped & fixed.It is completely out of normal service for this to happen & we can understand how frustrating it must have been. We apologize for the troubles you faced during your time with us. We hope you will join us again in the future for a much better stay. Thank you again for the feedback.

10/10 Excellent

Margaret

Liked: Property conditions & facilities
Clean, staff was great!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Margaret, it's wonderful to hear about your stay at Sonesta Select Raleigh Durham Airport Morrisville! We're thrilled that you found our hotel to be spotless and appreciated assistance from our great team members. We look forward to your return visit.