Front of property

Reviews of Hotel Río Querétaro

3.5 out of 5
Hotel Río Querétaro
Andador Matamoros 12, Centro Historico, Querétaro, QRO

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 585 reviews" "
Rating 8 - Good. 205 out of 585 reviews" "
Rating 6 - Okay. 51 out of 585 reviews" "
Rating 4 - Poor. 18 out of 585 reviews" "
Rating 2 - Terrible. 18 out of 585 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El internet y wifi muy deficiente
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Queremos expresar nuestro sincero agradecimiento por haber elegido nuestro hotel para su estancia. Valoramos enormemente sus amables palabras y nos complace saber que disfrutaron de su experiencia con nosotros.

6/10 Okay

Alejandra

Travelled with partner, Travelled with group
Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023
Response from Queremos expresar nuestro sincero agradecimiento p on Dec 6, 2023
Queremos expresar nuestro sincero agradecimiento por haber elegido nuestro hotel para su estancia. Valoramos enormemente sus amables palabras y nos complace saber que disfrutaron de su experiencia con nosotros.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023
Response from Manager on Dec 6, 2023
Queremos expresar nuestro sincero agradecimiento por haber elegido nuestro hotel para su estancia. Valoramos enormemente sus amables palabras y nos complace saber que disfrutaron de su experiencia con nosotros.

10/10 Excellent

GILBERT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023
Response from Manager on Dec 6, 2023
Queremos expresar nuestro sincero agradecimiento por haber elegido nuestro hotel para su estancia. Valoramos enormemente sus amables palabras y nos complace saber que disfrutaron de su experiencia con nosotros.

6/10 Okay

Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower I let the water run about more than 5 minutes and nathing
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher, La Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023

8/10 Good

Rafael

Travelled with partner
El hotel está en una excelente ubicación y el personal es atento siempre dispuestos a ayudar no hay elevador por lo cual sería un problema para personas deshabilitadas pero fuera de eso todo muy bien
Stayed 4 nights in Jul 2023

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Know what you booked
The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023

10/10 Excellent

Mauro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023

10/10 Excellent

NORMA ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2023

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in Querétaro
Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023

2/10 Terrible

Martha

Stayed 3 nights in Jan 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very helpful with transportation planning Our room was a bit noisy late in the evening due to it’s location in the hotel Overall we had a great stay

10/10 Excellent

James

10/10 Excellent

Luis Abelardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Luis Abelardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Jacquie

Stayed 1 night in Dec 2022
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

10/10 Excellent

Martha Paulina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente
Tiene una excelente ubicación, la habitación muy amplia y muy bonita. Todo muy limpio y el personal muy amable en todo momento. Sin duda volvería.
Stayed 3 nights in Nov 2022
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

4/10 Poor

Taiwan, Drexel Hill

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the hotel. The staff was amazing, accommodating and friendly. Even helped us plan transportation to nearby San Miguel. Hotel room was clean, and spacious. Hotel was conveniently located near the town square where we spent the day exploring and walking.
Stayed 1 night in Oct 2022
Response from Manager on Dec 9, 2022
Gracias por sus comentario seguiremos trabajando en la mejora continua de instalaciones y servicios para el confort de todos nuestros clientes.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Rio Queretaro. The location is ideal being right in the middle of the Centro Historico. The staff was also very helpful with my concerns and needs. Finally, the hotel has a very good restaurant.
Stayed 7 nights in Oct 2022
Response from Manager on Oct 16, 2022
Gracias por su evaluación y comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

hugo

Stayed 1 night in Sep 2022
Response from Manager on Oct 2, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

Miguel

Liked: Staff & service, amenities, property conditions & facilities
It was close yet far enough from all the noise in other areas.
Stayed 2 nights in Sep 2022
Response from Manager on Oct 2, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay was wonderful and clean. The front desk helped with transportation from and to airport, and helped with your reservations.
Stayed 3 nights in Sep 2022
Response from Manager on Oct 2, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

4/10 Poor

Angelica

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was fine but the toilet is broken and the air conditioner is not working properly and not internet we call and report but don’t fixed the problem
Stayed 4 nights in Aug 2022
Response from Manager on Oct 2, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

2/10 Terrible

Jeff

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is poorly managed. There was no hot water for our entire stay, not sure how they are meeting Covid cleaning protocols with no hot water. The restaurant was closed down by the government on our first night. The safe in the room didn’t work, was told it would be fixed on the Monday, left Thursday, still not working. Could be a decent hotel with some repairs and new management. The location was decent, the rooms were a good size, but this inconveniences and lies take away from the overall experience.
Stayed 7 nights in Aug 2022

6/10 Okay

Ana Maria

Travelled with family
Location was good Facilities didn’t work properly Too much noise, hard to rest
Stayed 6 nights in Aug 2022
Response from Manager on Oct 2, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

ALMA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 4 nights in Aug 2022

8/10 Good

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, quiet, clean, good food. Best value
Stayed 2 nights in Jul 2022

10/10 Excellent

Annette Clair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Ana

Stayed 3 nights in Jul 2022

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, very close to the center of the city, at a walking distance. Very clean and friendly staff.
Stayed 2 nights in Jun 2022
Response from Manager on Jul 10, 2022
Thank you for your feedback, we aprecciate all the comments wroten , once again thank you for stay with us.

10/10 Excellent

Beatrice

Travelled with group
Helpful
The Rio Hotel is an amazing place to stay just a few steps from the main church’s and attractions. Rogelio, Itzel, Carolina were so helpful & friendly giving us directions,
Stayed 1 night in Jun 2022
Response from Manager on Jul 10, 2022
Thank you for your feedback, we aprecciate all the comments wroten , once again thank you for stay with us.

8/10 Good

Jie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location,the helpful staff, the comfortable bed,the accessories in the room, the cleanliness of the hotel. The only thing that bothered us was the restaurant down below was noisy
Stayed 3 nights in Jun 2022
Response from Manager on Jun 20, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un gusto atenderle.

10/10 Excellent

Mari

Liked: Cleanliness, amenities, property conditions & facilities
Very wonderful kind people. Rogelio was awesome!
Stayed 7 nights in May 2022
Response from Manager on Jun 20, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un gusto atenderle.

10/10 Excellent

Barbara

Stayed 3 nights in May 2022
Response from Manager on Jun 20, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un gusto atenderle.

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked staying at Hoteles Rio Queretaro. The hotel has lots of character and is maintained very nicely. The rooms are very comfortable. The staff are excellent and happy to assist anytime. Located on a nice pedestrian street in the centro historico.
Stayed 4 nights in Mar 2022
Response from Manager on Jun 20, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un gusto atenderle.

10/10 Excellent

CLAUDIA, CYPRESS

Liked: Cleanliness, staff & service
Cute & clean hotel, with friendly staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2022
Response from Manager on Mar 27, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice property. Room was dark and quiet.
Stayed 1 night in Feb 2022
Response from Manager on Feb 28, 2022
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un placer atenderle.

10/10 Excellent

Ronell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Manager on Feb 28, 2022
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un placer atenderle.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem hotel in Queretaro
Hotel Rio is an excellent hotel, super service, super clean, and to assist you in having a great experience.
Stayed 3 nights in Jan 2022
Response from Manager on Feb 28, 2022
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios, para nosotros es un placer atenderle.