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Reviews of Shana by the Beach Manuel Antonio

4.5 out of 5
Shana by the Beach Manuel Antonio
Road to Punta Quepos, 900 m NW from La Mariposa Hotel, Quepos, Puntarenas

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1002 reviews" "
Rating 8 - Good. 198 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Nice hotel, great staff.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kat, Elk Grove

Disliked: Staff & service
I've been here before and I loved it! However, when I booked a new trip, they neglected to inform me that the usual route was and would be out. It would cost me hundreds of dollars just to get there, and an 8-10 hour drive. And then the rice back. I did not have the time or the money, and had to cancel. I was not reimbursed and told they could just give alternate routes (which I could not afford). It's too bad, I loved this place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shlomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great service
Stayed 3 nights in Apr 2024
Response from Nidia R, Guest Services on Apr 10, 2024
Hello Shlomo, Thank you for the excellent rating, don't forget to recommend us and we hope you come back soon.

8/10 Good

Atyria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at Shana by the Beach. This is my third time in Costa Rica and my third time staying at this property. Everything is clean and nice and the staff are friendly and professional. I particularly adore Javier, a server in the restaurant. He always treats my family and I so pleasantly. Beautiful property with an amazing view of the ocean!
Stayed 1 night in Mar 2024
Response from Rolando R. Guest Service Office on Apr 4, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Sergio, chula vista

Travelled with group
Absolutely amazing customer service. To begin with. All employees wear a logo on their uniform that says I love my job. And it stands by it. Everyone has such positive attitude and go out of their way to help you and make it a pleasant experience Kevin at front desk was great!!
Stayed 2 nights in Mar 2024
Response from Rolando R. Guest Relations on Apr 4, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Rolando R. Guest Service Office on Apr 4, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious rooms, friendly staff and the complimentary breakfast was the best I’ve had!
Stayed 4 nights in Mar 2024
Response from Nidia Rivera Guest Services on Mar 31, 2024
Hi Kelly, Thank you for taking the time to make this nice comment, We hope you will recommend us and come back soon.

10/10 Excellent

David, Oceanside

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shana by the Beach treated us very well for our recent honeymoon! Service was exceptional! Had a perfect stay would highly recommend!!
Stayed 3 nights in Feb 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

MONICA, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Shana, staff was cordial. The entire location is unique to my previous experience, nature and hospitality and the beauty of the space was awesome.
Stayed 3 nights in Mar 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff very warmed.
Stayed 2 nights in Mar 2024
Response from Nidia Rivera Guest Services on Mar 22, 2024
Hola Alice, Thank you for your review, we hope you visit us soon, and don't forget to recommend us

10/10 Excellent

Mohammed, Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice access to the beach, though coming back is steep
Stayed 3 nights in Mar 2024
Response from Nidia Rivera, Guest Services on Mar 12, 2024
Hola Mohammed Thanks for your comment, our trail is always praised for how much fun it can be searching for wildlife. We hope the memories at our hotel will last forever.

10/10 Excellent

pratik

Stayed 2 nights in Mar 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fancy night on an otherwise more budgeted trip and we LOVED it! Shana clings to the side of the hill at the end of a narrow road on a pretty undeveloped peninsula, so there are lots of animals in the surrounding jungle. We saw a sloth at the beach, and toucans and squirrel monkeys from the open-air restaurant. The pool was lovely. The staff was super friendly and accommodating. The room was almost silly it was so large, I went snorkeling from the beach but didn't have good visibility. You can rent kayaks on the beach. The one downside is this isn't a good option for anyone who has mobility issues because it's on such a steep slope. There's a staff member with a golf cart to give anyone a ride from their room level up to the restaurant, etc., so that helps. The walk down to Playa Briensz is down (and up) a steep trail. Also, the view faces north, so you don't have a view of the ocean or the sunset.
Stayed 1 night in Feb 2024
Response from Nidia Rivera Guest Services on Mar 12, 2024
Hello Karen thank you very much for your excellent comment Costa Rica is characterized by beautiful mountains and biodiversity. And our property is privileged for where we are. We hope you will remember your vacation forever!

10/10 Excellent

Joshua

Stayed 3 nights in Feb 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Jean François

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel ! All is perfect. La directrice française est d une gentillesse précieuse et efficace . Repas copieux et délicieux.. A conseiller
Stayed 1 night in Feb 2024
Response from Nidia Rivera, Guest Services on Mar 12, 2024
Bonjour, Greetings from Shana, our manager always helps us to improve the quality standards and make our guests feel at home. We hope the memories will last forever.

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely room, cleaned thoroughly daily. The walk to and from the beach was a highlight. The restaurant was mediocre at best and it is an incredibly difficult walk uphill to get to other restaurants or stores. We had a full kitchen but could not buy water or other food while we were on the property. A shuttle service into town OR a small hotel shop selling food basics would have made this a perfect perfect stay. Beautiful and secluded with amazing beach. Ultimately, this is what really matters !
Stayed 4 nights in Feb 2024
Response from Nidia Rivera, Guest Services on Mar 12, 2024
Hi J, thank you for your comment, Costa Rica is characterized by beautiful mountains and biodiversity, Playa Biezans is beautiful, we hope the memories of Costa Rica will last forever. Thanks for the feedback, we will do our best to improve day by day.

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing
Stayed 2 nights in Dec 2023
Response from Rolando R. Reservations on Feb 22, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the private trail from the hotel to the beach. There are local people providing rental services such as lounge chairs and kayaks at the beach as well as beverages for sale. The beach is in a protected cove and wonderful to swim in. The view from the restaurant and pool area is lovely, overlooking the tree canopy and the water. Staff were great - Elvis at check in, Kevin in the golf cart, Byron at the pool and more. The hotel manager visited with us to insure we were enjoying ourselves and did not have any issues.
Stayed 4 nights in Feb 2024
Response from Rolando R. Reservations on Feb 22, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

6/10 Okay

Chantelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I would give this resort much better reviews, however, there is a horrible sewer smell present the majority of the time in the adult pool/family pool area, that occasionally blows into the restaurant /bar area.. it gets worse depending on the direction of the wind. It’s very unfortunate because the views, cleanliness, and service at Shana is fantastic! They also have a private beach with great families that provide services such as stand up paddle boarding, beach chairs, and umbrellas for reasonable prices.
Stayed 1 night in Feb 2024
Response from Rolando R. Reservations on Feb 22, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Bruce, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spacious rooms. Service is fantastic and food is delicious.
Stayed 1 night in Feb 2024
Response from Hello dear, thank you very much for your stay at S on Feb 22, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

2/10 Terrible

SaiJeevan Reddy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We took Royal jungle view room with private pool(room no. 227). However, the room did not had any balcony(how would I have a view without balcony?). 227 is below the restaurant and you will hear disturbance from upstairs(kitchen stuff) through out the night(atleast starting from 2 am). Moreover, Expedia charged us $250 over the normal price charged by other websites and hotel(I was able to verify this from the hotel staff). Overall, terrible experience with Expedia and the hotel.
Stayed 2 nights in Feb 2024
Response from Rolando R. Reservations on Feb 22, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exceptional for the value. It was beautiful, clean, and safe. The staff were all pleasant, professional, and willing to help in any way possible. The food in the restaurant was fresh and delicious!! The service was beyond. I would like to put a shout out to Elvis, Bayron, and Ian who went above and beyond to make our stay the best that it could possibly be. They were definitely there to assist in any way they could and always with a smile on their face.
Stayed 2 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Elvis was welcoming at reception, Bayron steered us to a great day of ziplining and a wonderful restaurant on the way to Dominical. The entire restaurant staff was hardworking and friendly. We loved our stay!
Stayed 3 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, the breakfast buffet was very good. There were lots of options in the dining room for our other meals. The beach was not too difficult of a walk to get to you, just take it slow. It was nice to have the option of the two different pools and they had a nice happy hour from 3-6 every day. Our room was quiet, the shower was great, the bed comfortable and we had a great view from our balcony.
Stayed 6 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

6/10 Okay

melvin

Disliked: Cleanliness, staff & service, property conditions & facilities
bad smell in the bathroom
Stayed 3 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rolando R. Reservations. on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

2/10 Terrible

robin

Stayed 1 night in Jan 2024
Response from Rolando R. Reservations on Mar 23, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Bonnie

Liked: Property conditions & facilities
Beautiful location. Staff is top shelf. Had a wonderful time. Will be definitely be back.
Stayed 2 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Shana by the Beach was a wildlife experience! Each day we had “ front row seats” to capuchin monkeys, squirrel monkeys, howler monkeys and toucans. Most of them were right in the trees by our balcony! The included breakfast was excellent with choices galore. Fortunately there were golf cart drivers to take us up the steep road to the restaurant and pool. Although there is access to a lovely beach in a cove, there is no way to get there but to walk. Going down is fine. The hike back up was tough on our 70 yr old bodies. Our room was spacious with a huge bathroom and comfortable bed. We would have enjoyed having a stronger output from the air conditioner. Even with the hike and not as cool as we like room, we thoroughly enjoyed ourselves and will return
Stayed 4 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Gregory, Asheville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They got a lot of it right.... the staff works VERY HARD to make sure you're a happy guest and that its easy. I have nothing to complain about - i would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is amazing place we love it Great staff
Stayed 1 night in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

6/10 Okay

Karli

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not a great room
Stayed 1 night in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

2/10 Terrible

Selvam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

2/10 Terrible

Jeffrey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This property was difficult to get to. The Resturant was extremely expensive and the older gentleman that waited on us was rude and dismissive. The workout center was good .
Stayed 1 night in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

ido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel, wonderful rooms and facility. The hotel is has great view from the pool and the restaurant over looking the Pacific Ocean with beautiful nature all around - plants, animals, birds. Great breakfast and wonderful experience all together !
Stayed 2 nights in Dec 2023
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Natallia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2024
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Shana was fantastic! Our room was beautiful and the beds were comfy. We had a view of the Ocean. The pool was fantastic. The staff was second to none. The food was great, ableit a bit expensive which is normal for the area. I would absolutely stay here again! My only minor complaint is that the bathrooms could use a bit of updating. There was poor lighting and no outlet for a hair dryer. That was a minor concession for an otherwise awesome stay. Thanks Shana!
Stayed 3 nights in Jan 2024
Response from Rolando R. Front desk on Jan 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

wang

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rolando R. Front desk on Jan 11, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

Martin

Stayed 3 nights in Jan 2024
Response from Rolando R. Front desk on Jan 11, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

rong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rolando R. Front desk on Jan 11, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

6/10 Okay

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Do not stay in Room 228
We loved the hotel, staff and hotel restaurant. But unfortunately we were put in the most horrible room, 228. The toilet flush did not work until Day 3 of our stay. There was a sewer smell in the shared pool area. The worst of all was that the room was located below the kitchen/restaurant area. We were woken up everyday at 5:00A due to the the restaurant setting up for breakfast with all the moving of tables, etc. Late at night we heard awful karaoke (I'm assuming it was karaoke from the staff) because the professional singer was quite good. We also heard a huge fight break out at the restaurant. After we discovered that the toilet wasn't working, we asked the hotel to move us to another room. They tried to accommodate but they couldn't as they were fully booked due to the holidays. It got better after Day 3 as the toilet then started working (but, then again, we were only staying for 3 nights). When we complained about the sewer smell, they did light incense. If we were staying in a different room I may have rated this a 5 star stay.
Stayed 3 nights in Dec 2023
Response from Rolando R. Reservations on Jan 3, 2024
Hello dear Mr Stanler we really appreciate your feedback about this room we will take it in serious consideration to improve the experience for future guests. Please let us know if you would like to visit us we will make it up for you and make sure you change your perception about our hotel which we assure is the best in the area.Looking forward to your response.

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we were able to see so much wildlife right from our balcony, which was very spacious. We liked being able to walk down to the beach and the pool area was awesome! The room we had was huge with two king beds. Breakfast buffet had many choices.
Stayed 4 nights in Dec 2023
Response from Rolando R. Front desk on Jan 1, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great views and plenty of local wildlife Several issues with room but solved very quickly
Stayed 5 nights in Dec 2023
Response from Rolando R. Front desk on Jan 1, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are the hotel's biggest asset
What makes this hotel shine are the staff- especially the guest relations staff. Huge thanks to Nidia and Bayron for going above and beyond, always with a smile and a pura vida attitude. They made all the difference to our stay. Xavier in the restaurant also for remembering our breakfast drinks and always greeting us with a smile. Hotel rooms are very clean and spacious. I would avoid rooms at lower ground level if possible, as other rooms are much more pleasant. There was also a sewage type smell around the adult pool on certain days,depending on the wind, which could make it unpleasant to sit around. Breakfast is tasty and ample. There is a lovely view from the restaurant, which is otherwise slightly lacking in atmosphere. Be aware also that the hotel is built on a very steep hill, which could make walking from room to pool and restaurant hard for those with knee issues or mobility impairment, though helpful staff are always nearby with golf buggies. There are no lifts.
Stayed 5 nights in Dec 2023
Response from Rolando R. Reservations on Dec 22, 2023
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the famous restaurant with live music for dinner time. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, helpful staff, large room.
Stayed 3 nights in Dec 2023
Response from Rolando R. Reservations on Dec 22, 2023
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the famous restaurant with live music for dinner time. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, nice walk down hill to the beach. Dry humid. Rooms very humid. Emptied dehumidifier multiple times daily.
Stayed 2 nights in Dec 2023
Response from Rolando R. Front desk on Dec 22, 2023
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments.. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pura Vida experience!
Our entire experinece was pura vida. Rolanda checked us in and gave great recommendations for authentic, nearby restaurants. The room was big, modern and overlooked the bay, jungle and both pools. The adult pool and happy hour drinks, accompanied by the square-faced and capuchino monkeys were a bonus.
Stayed 1 night in Dec 2023
Response from Rolando R. Reservations on Dec 22, 2023
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the famous restaurant with live music for dinner time. Also we are very happy to know you loved the option to bring your pet here. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

Collin

Stayed 2 nights in Dec 2023
Response from Rolando R. Reservations on Jan 11, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rolando R. Reservations on Feb 14, 2024
Hello dear, thank you very much for your stay at Shana by the Beach. We are pleased to know that you liked the hotel in general. We hope to have you here soon and please don't forget to recommend us to all your loved ones to enjoy again of the best hotel in Manuel Antonio and believe us that me and all my coworkers put a lot of effort to provide a unique proffesional but friendly experience! Thanks again for the nice comments. Pura vida!A cordial greeting from Manuel Antonio. Pura vida!Rolando R. Reservations Department.