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Crowne Plaza Hotel Queenstown by IHG

4.5 star property
Luxury hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Exterior
View from room
Suite, 1 Bedroom, Lake View
Exterior
Standard Room, 2 Queen Beds, Balcony, Mountain View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Bar

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

View from room

Standard Room, 2 Queen Beds, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 667 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

View from room

Standard Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

View from room

Standard Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 356 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
93 Beach Street, Queenstown, Otago, 9300

What's nearby

  • TSS Earnslaw Steamship - 2 min walk - 0.2 km
  • Queenstown Mall - 6 min walk - 0.5 km
  • Kiwi and Birdlife Park - 8 min walk - 0.7 km
  • Skyline Queenstown - 9 min walk - 0.8 km
  • Queenstown Gardens - 12 min walk - 1.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Mrs. Ferg Beach Street - ‬2 min walk
  • ‪Madam Woo - ‬4 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

Luxury hotel located in Queenstown City Centre
At Crowne Plaza Hotel Queenstown by IHG, you can look forward to a garden, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy kids' meals at the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and babysitting (surcharge)
  • A water dispenser, a front-desk safe, and a banquet hall
  • Concierge services, free newspapers, and multilingual staff
  • Guest reviews give top marks for the helpful staff and location
Room features
All 139 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • LCD TVs with digital channels
  • Wardrobes/closets, free infant beds, and electric kettles

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

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8.8 out of 10, Excellent, 1,009 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for NZD 65 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

Is Crowne Plaza Hotel Queenstown by IHG pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Crowne Plaza Hotel Queenstown by IHG?

As of May 21, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown by IHG on May 25, 2025 start from CA $150.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Crowne Plaza Hotel Queenstown by IHG?

Valet parking is available for NZD 38.00 per night. Limited spots are available.

What time is check-in at Crowne Plaza Hotel Queenstown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Hotel Queenstown by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza Hotel Queenstown by IHG located?

Located in Queenstown City Centre, this luxury hotel is steps from SKYCITY Wharf Casino, Steamer Wharf, and Lake Wakatipu. Creative Queenstown Arts & Crafts Market and TSS Earnslaw Steamship are just steps away.

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Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 4 nights in Apr 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and the staff were very friendly and very helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Kassia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you want to visit Queenstown without a car. You can walk to everything from here.
Stayed 5 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Excellent views.
Stayed 3 nights in Mar 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very central location with easy access to all that Queenstown offers.
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and get to room, and to enjoy the town. Food and service was great.
Stayed 2 nights in Feb 2025

10/10 Excellent

rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. In walking distance of all we wanted to see and do👍
Stayed 2 nights in Jan 2025

10/10 Excellent

Bomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Valet parking only. So beat to keep gear at a minimum. But friendly and helpful staff that took care of our many bags/luggage (due to roadtripping). Decent gym facilities. No workout bench but goood dumbell options for weight training. Great breakfast option.
Stayed 2 nights in May 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and walkable anywhere even Queenstown hiking
Stayed 1 night in Jan 2025

4/10 Poor

louie

Disliked: Cleanliness, amenities, property conditions & facilities
property is very very old.. beds and linens are not comfortable.. carpet and flooring not clean.. furniture are moldy.. shower- no water pressure, hot water is not consistent, shower head positioned for people 5'7 or less. positives - great location.. right on lakefront.. 2min walk to retail and food district.
Stayed 4 nights in May 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

The hotel staff were very friendly and helpful. The room was very nice. The location was excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Really well located to everything in town. Nice view. Valet parking was easy. Room was clean. Hallways were not so clean. Lobby by elevator had a consistent unusual odor but we only walked through. Restaurant brunch was fine. Friendly and accommodating staff. We would definitely stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are amazing and while it's an older building it's so convenient!
Stayed 2 nights in Jan 2025

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent, central location in Queenstown. Friendly staff and valet parking is easy. Loved our balcony with a beautiful view of the Remarkables.
Stayed 2 nights in Dec 2024

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and unique vibes! If you want to take a walk around Queenstown downtown, this hotel is a perfect place to stay.
Stayed 1 night in Nov 2024

8/10 Good

XIAO PHILIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and nice hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Una

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient for all activities. All the staff were very friendly and helpful.
Stayed 4 nights in Dec 2024

8/10 Good

Clifford James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were extremely helpful. Breakfast was good but there are better options around town. If we were to visit Queenstown again it would definitely be one of our options as its location is perfect for access to the town.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with inviting lobby and well appointed rooms. Staff was very accommodating. Breakfast buffet was excellent.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Comfort

Great location and comfortable room. Room was on first floor about the restaurant, but that's what you get with hotels dot com. Otherwise, really nice hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of it all in queens town! We loved the breakfast. Strongly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Sanjana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Title

Only one night but seemed nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Meena Kyrillos

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2024