Front of property - evening/night

Reviews of Hotel & Suites Le Dauphin Quebec

3 out of 5
Hotel & Suites Le Dauphin Quebec
400, rue Marais, Québec City, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 939 out of 1739 reviews" "
Rating 8 - Good. 548 out of 1739 reviews" "
Rating 6 - Okay. 152 out of 1739 reviews" "
Rating 4 - Poor. 66 out of 1739 reviews" "
Rating 2 - Terrible. 34 out of 1739 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre, St-Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, close to restaurants and event sites
Stayed 2 nights in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 25, 2024
Bonjour Alexandre,Excellent ! Thank you for your review. We are pleased that you enjoyed the service of our staff and your overall stay. Warm Regards,

10/10 Excellent

Marie-Andrée

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valérie, Superviseure de la Réception on Mar 26, 2024
Bonjour Marie-Andrée,Excellent ! Merci pour la note parfaite. Votre satisfaction nous tient à coeur. Cordialement,

6/10 Okay

Bamidele

Liked: Cleanliness, staff & service
Wished it wasn’t time of renovation we went and also we had to request to change bedsheets after three nights
Stayed 5 nights in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 16, 2024
Bonjour Bamidele,We clean for long stays after 3 and 5 nights. You can however ask for more items at the front desk at any time, for instance towels, trash bags, and more !Warm Regards,

8/10 Good

Vishnu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Overall good but some construction was going on so it was not that quiet.
Stayed 2 nights in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 16, 2024
Bonjour Vishnu,Thank you for taking the time to rate us after your stay. Our rooms will soon be freshly renovated and even more comfortable for our guests!Warm Regards,

4/10 Poor

Patrick

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were 2 adult , 2 kids. Our room was too warm and dry to sleep. We had to put up to it for 3 nights. They didn’t even do nothing about it. They are in renovation and the hallway that brings to our room had dirt and screws on the floor. The young man that greeted us had no matters , and was loud.
Stayed 3 nights in Mar 2024
Response from Service client on Mar 15, 2024
Thanks Patrick for choosing our hotel and sharing your comments. We do have AC in the room so it's available for you. Sorry for the renovation, we try to be the most quiet possible. Nice room on the way! Please try us back, we have room and good product of you.

10/10 Excellent

Kabongo

Liked: Cleanliness, staff & service, property conditions & facilities
I good place
Stayed 1 night in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 11, 2024
Bonjour Kabongo,That is great to read ! Thank you for the perfect grade.Warm Regards,

8/10 Good

David

Travelled with family and small children
Fair price
Stayed 1 night in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 11, 2024
Bonjour David,Thank you for taking the time to rate us after your stay. We are glad you enjoyed your stay. Warm Regards,

10/10 Excellent

Skilled

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good
Stayed 1 night in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 11, 2024
Bonjour Skilled,Thank you for your perfect grade ! We are glad your stay exceeded your expectations. Warm Regards,

8/10 Good

Mofaq

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very generous.
Response from Valérie, Front Desk Supervisor on Mar 9, 2024
Bonjour Mofaq,That is great to read ! We are glad you enjoyed your stay with us. Warm Regards,

10/10 Excellent

Jaimie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Location excellent!
Stayed 2 nights in Mar 2024
Response from Valérie, Front Desk Supervisor on Mar 5, 2024
Bonjour Jaimie,That is great to hear ! We hope to welcome you again,

10/10 Excellent

Océanne

Stayed 1 night in Mar 2024
Response from Valérie, Superviseure de la Réception on Mar 23, 2024
Bonjour Océanne, Excellent ! Merci pour la note parfaite. Cordialement,

8/10 Good

Valerie

Liked: Property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Valérie, Superviseure de la Réception on Mar 2, 2024
Bonjour Valerie,Merci pour votre note. Nous sommes ravis que votre séjour vous ait plu. Cordialement,

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the highway, though great soundproofing in hotel itself. There is a large shopping area on the other side of the highway with tons of restaurants, though not much within walking distance
Stayed 3 nights in Feb 2024
Response from Valérie, Front Desk Supervisor on Feb 28, 2024
Bonjour Lauren,Excellent ! We are glad your stay exceeded your expectations. Our location is great for reaching touristic areas of Québec with a car. We hope to welcome you again,

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Valérie, Superviseure de la Réception on Feb 27, 2024
Bonjour Wayne,Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour. Nous sommes ravis que celui-ci ait été à la hauteur de vos attentes. Cordialement,

10/10 Excellent

Themila

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable.
Stayed 1 night in Feb 2024
Response from Valérie, Front Desk Supervisor on Feb 25, 2024
Bonjour Themila,Excellent ! Thank you for the perfect grade. We are pleased that your stay exceeded your expectations. Warm Regards,

10/10 Excellent

stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and staff were very friendly and polite
Stayed 1 night in Feb 2024
Response from Valérie, Front Desk Supervisor on Feb 21, 2024
Bonjour Stephane,Excellent ! Thank you for your review. We will pass on your kind words to our team. Warm Regards,

8/10 Good

Anne-Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pour un séjour d'affaires abordable ! L'emplacement de l'hôtel est dans un espace central permettant d'aller rencontrer plusieurs clients dans différents coins de la ville de Québec. L'insonorisation des chambres est parfait, puisque bien que familiale, nous n'attendons aucun bruit. Avec un déjeuner inclue, ça part bien la journée pour des rencontres.
Stayed 1 night in Feb 2024
Response from Valérie, Superviseure de la Réception on Feb 11, 2024
Bonjour Anne-Julie,Excellent ! Nous sommes ravis que votre séjour parmi nous ait été agréable. Nous espérons vous accueillir à nouveau,

10/10 Excellent

Paul-Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Très apprécié
Stayed 1 night in Feb 2024
Response from Valérie, Superviseure de la Réception on Feb 10, 2024
Bonjour Paul-André,Merci pour la note et le commentaire. Il nous fait plaisir de constater votre satisfaction suite à votre séjour parmi nous. Cordialement,

10/10 Excellent

Marienis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. We loved the pool and the breakfast
Stayed 1 night in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 28, 2024
Bonjour Marienis,That is great to read ! We are pleased that your stay was enjoyable and that you appreciated our amenities. We hope to welcome you again,

10/10 Excellent

Smiralkumar

Stayed 1 night in Jan 2024
Response from Valérie, Superviseure de la Réception on Jan 24, 2024
Bonjour Smiralkumar,Excellent ! Nous sommes ravis que votre séjour ait dépassé vos attentes. Cordialement,

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Valérie, Superviseure de la Réception on Jan 24, 2024
Bonjour Jacqueline,Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour.Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Pinar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay there I highly recommend
Stayed 2 nights in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 16, 2024
Bonjour Pinar,Excellent ! Thank you for your review. We are glad that your stay with us was enjoyable. Warm Regards,

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 14, 2024
Bonjour Jimmy,That is great to read ! We are glad you enjoyed your stay with us.Warm Regards,

6/10 Okay

Kayla

Stayed 3 nights in Jan 2024
Response from Valérie, Superviseure de la Réception on Jan 14, 2024
Bonjour Kayla,Merci de nous avoir attribué une note suite à votre séjour. N'hésitez pas à nous contacter directement pour nous faire part de ce qui pourrait être amélioré selon vous.Cordialement,

8/10 Good

Ting wan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. Great breakfast with lots of choices, except for some line-up times. Offer 24/7 self-serve Van Houtte machine coffee n juices at lobby.
Stayed 2 nights in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 8, 2024
Bonjour Ting Wan,Thank you for your review. We are pleased that you enjoyed your stay with us and our complimentary breakfast. Warm Regards,

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. Hear people in hallway very easily. Bathroom fan was not working and sink faucet wasvery loose in room 353.Good breakfast but too many people at 9 am
Stayed 2 nights in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 10, 2024
Bonjour Angela,We are gonna make verifications in your room. Thank you for your comments and we hope to welcome you again. Warm REgards,

10/10 Excellent

Clinton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, awesome breakfast
Stayed 3 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Jan 9, 2024
Bonjour Clinton,Excellent ! Thank you for your review. We are glad you enjoyed your stay with us. Warm Regards,

6/10 Okay

Jean

Travelled with family
Stayed 2 nights in Jan 2024
Response from Valérie, Superviseure de la Réception on Jan 9, 2024
Bonjour Jean,Merci d'avoir pris le temps de nous noter suite à votre séjour. N'hésitez pas à nous écrire pour nous faire part de ce qui pourrait être amélioré selon vous. Cordialement,

10/10 Excellent

Elie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jan 2024
Response from Valérie, Front Desk Supervisor on Jan 9, 2024
Bonjour Elie,That is great to read ! Thank you for your kind words.Warm Regards,

10/10 Excellent

Andreanne

Stayed 1 night in Jan 2024
Response from Valérie, Superviseure de la Réception on Jan 23, 2024
Bonjour Andreanne,Excellent ! Nous sommes ravis de constater votre satisfaction concernant votre séjour. Au plaisir de vous accueillir à nouveau,

10/10 Excellent

pinhas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Valérie, Superviseure de la Réception on Jan 9, 2024
Bonjour Pinhas,Excellent ! Il nous fait plaisir de constater votre satisfaction. Cordialement,

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Valérie, Superviseure de la Réception on Jan 7, 2024
Bonjour Cassandra,Excellent ! Merci pour la note parfaite. Au plaisir de vous accueillir à nouveau,

10/10 Excellent

Surbhi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay :)
Stayed 2 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Jan 7, 2024
Bonjour Surbhi,That is great to read ! We are glad you enjoyed your stay with us. Warm Regards,

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Jan 9, 2024
Bonjour Lise,Thank you for taking the time to rate us folloqing your stay. We are glad that it fulfilled your expectations. Warm Regards,

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for the price 😀
Stayed 1 night in Dec 2023
Response from Valérie, Front Desk Supervisor on Jan 7, 2024
Bonjour Jacques,Excellent ! Thank you for the perfect grade, we are glad your stay exceeded your expectations. Warm Regards,

8/10 Good

veronique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Jan 7, 2024
Bonjour Veronique,Merci pour votre note. Il nous fait plaisir de constater votre satisfaction. Cordialement,

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Jan 7, 2024
Bonjour Richard,Excellent ! Merci pour la note parfaite. Cordialement,

8/10 Good

Kirandeep

Good property
Stayed 1 night in Dec 2023
Response from Valérie, Front Desk Supervisor on Jan 7, 2024
Bonjour Kirandeep,Thank you for your review. We are pleased that your stay was enjoyable. Warm Regards,

10/10 Excellent

Ming Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 31, 2023
Bonjour Ming Sheng,Thank you for your perfect rate. We hope to welcome you again,

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Valérie, Superviseure de la Réception on Jan 7, 2024
Bonjour Kevin,Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour. Nous sommes ravis que celui-ci ait satisfait vos attentes. Cordialement,

8/10 Good

Ed

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Clean & Safe. 15 minute drive to Old Quebec to see the sites. Plenty of free parking. Breakfast was a bonus.
Stayed 2 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 31, 2023
Bonjour Ed,That is great to hear ! We are pleased that you enjoyed your stay with us. Warm Regards,

6/10 Okay

Mathew

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Dec 30, 2023
Bonjour Mathew, Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour. N'hésitez pas à nous contacter pour nous faire part de ce qui pourrait être amélioré selon vous. Cordialement,

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower has mold and needs to be bleached. The juice machines were nonfunctional.
Stayed 2 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 29, 2023
Bonjour Crystal,We will make verifications in your room, thank you for bringing it up to our attention. We are sorry about the juices machine dysfunction, they are now in use. Warm Regards,

4/10 Poor

Erika

Stayed 2 nights in Dec 2023
Response from Valérie, Superviseure de la Réception on Dec 30, 2023
Bonjour Erika,Nous sommes désolés de constater que votre séjour ne vous a pas plu. S'il-vous-plaît prendre contact avec nous pour que l'on puisse remédier à la situation.Cordialement,

8/10 Good

Abdulhamid

Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Jan 31, 2024
Bonjour Abdulhamid,Merci pour votre note.Au plaisir de vous accueillir à nouveau,

8/10 Good

Abdulhamid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Dec 29, 2023
Bonjour Abdulhamid,Excellent ! Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour. Cordialement,

4/10 Poor

Mehran

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
One main concern I already talked to Hotel staff, something is true should tell the hotel I did that. Good staff, great Breakfast, parking our car great BUT one major issue with our bed too soft plus making too much noises. You asked to add review I said everything was good except our main & important part our staying in hotel we had a bed in our room and I was not get sleep because too noises. I already addressed to hotel staff to please send someone in room 202 to changed that bed we are not complained because it is holiday time and people they have enough to deal in their life & they work so hard. We appreciate everything hotel done. Thanks Mehran
Stayed 4 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 28, 2023
Bonjour Mehran,Thank you for taking the time to review us after your stay. We are glad you enjoyed the service of our team and thank you for your kind words. We will make verifications on the bed in your room, however all mattresses are new from last year. Warm Regards,

6/10 Okay

Nathan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Our Stay at Le Dauphin Quebec
Our first night we ordered Uber Eats and we forgot to include cutlery. The front desk let us borrow theirs since they supply breakfast. The last day we stayed, the front desk refused on making any change for us. I made reservations before realizing the hotel had a special deal that covered local bus fare while staying at the hotel. My wife and I didnt know about this deal, until we were leaving the hotel, to go home, when we found a flyer about the deal.
Stayed 5 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 28, 2023
Bonjour Nathan,Thank you for your review. We are glad you enjoyed your stay with us. As for the bus passes, there are a few posters advertising it in both french and english at the hotel, hence why we do not say it upon check-in but only when guests ask us questions about the bus service.We hope to welcome you again,

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Coffee service was perfect!
Stayed 5 nights in Dec 2023
Response from Valérie, Front Desk Supervisor on Dec 28, 2023
Bonjour Nancy,That is great to hear ! Thank you for your review. We are glad you enjoyed your stay. Warm Regards,

10/10 Excellent

SARA

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Valérie, Superviseure de la Réception on Dec 28, 2023
Bonjour Sara,Merci d'avoir pris le temps de nous attribuer une note suite à votre séjour. Au plaisir de vous accueillir à nouveau,