Our first night we ordered Uber Eats and we forgot to include cutlery. The front desk let us borrow theirs since they supply breakfast.
The last day we stayed, the front desk refused on making any change for us.
I made reservations before realizing the hotel had a special deal that covered local bus fare while staying at the hotel. My wife and I didnt know about this deal, until we were leaving the hotel, to go home, when we found a flyer about the deal.