Front of property

Reviews of Hotel Sepia

3.5 out of 5
Hotel Sepia
3135, chemin Saint-Louis, Québec City, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1077 reviews" "
Rating 8 - Good. 341 out of 1077 reviews" "
Rating 6 - Okay. 85 out of 1077 reviews" "
Rating 4 - Poor. 33 out of 1077 reviews" "
Rating 2 - Terrible. 21 out of 1077 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was extremely nice also bilingual
Stayed 1 night in Mar 2024
Response from Alyson on Mar 25, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The room is clean and cozy.
Stayed 3 nights in Mar 2024
Response from Alyson on Mar 25, 2024
Thank you for taking the time to leave a review following your stay. We are happy that everything went as hoped.We have taken note of your proposal to add door sills.

10/10 Excellent

Véronique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Useful Staff in providing specific guidance on area.
Stayed 2 nights in Mar 2024
Response from Alyson on Mar 13, 2024
We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Ranou, Saint Hubert

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Alyson on Mar 13, 2024
Bonjour M. Ranou,Merci d'avoi séjourné à l'hôtel Sépia ainsi que d'avoir pris le temps de laisser une note.Nous espérons vous revoir prochainement!Cordialement,

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, very clean, quiet and the staff is friendly. We'll come again, thank you.
Stayed 5 nights in Feb 2024
Response from Alyson on Feb 27, 2024
Merci d'avoir pris le temps de partager avec nous vos commentaires sur votre récent séjour dans notre établissement. Nous espérons que ce dernier fût à la hauteur de vos attentes, et que vous choisirez de nouveau notre hôtel lors de votre prochaine visite à Québec.

6/10 Okay

Miko

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alyson on Feb 27, 2024
Bonjour M. Miko,Nous souhaitons vous remerciez d'avoir pris le temps de laisser une note suite à votre récent séjour à l'hôtel Sépia! Au plaisir de vous accueillir pour un prochain séjour.

10/10 Excellent

Gabriella, mount disco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Dec 2023
Response from Alyson on Feb 20, 2024
Bonjour Mme Gabriella,Merci pour ce 5/5!Au plaisir de vous réaccueillir,

6/10 Okay

Margaretha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Front desk couldn’t explain why we were charged extra for items. They promised to send the receipt and have someone call us which didn’t happen.
Stayed 3 nights in Feb 2024
Response from Alyson on Feb 7, 2024
Dear Mrs Margaretha,Since your reservation was fully paid by Expedia, we are unable to provide you a invoice. I spoke with you on february 6th by phone about the extra charge. It was the 2 Carnaval effigies that you bought.Do not hesitate to recontacting us if you have other questions. Best regards,

8/10 Good

Magali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facile d'accès, proche de tout, convivial Manque de four micro-ondes,bouilloire....douche telephone.
Stayed 2 nights in Jan 2024
Response from Alyson on Feb 5, 2024
Bonjour Mme Magali,Merci pour vos commentaires concernant votre séjour à l'hôtel Sépia.Sachez qu'il est possible d'emprunter une bouilloire à la réception. Pour ce qui est du micro-ondes, nous en avons un à la réception aussi. Nous espérons avoir la chance de vous recevoir à nouveau!Au plaisir,

10/10 Excellent

Jean-Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyson on Feb 5, 2024
Bonjour M. Jean-Jacques,Merci pour ce 5/5!Nous espérons avoir la chance de vous accueillir à nouveau bientôt.Au plaisir,

8/10 Good

Gille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entree principale sur une rue de coté
Stayed 1 night in Jan 2024
Response from Alyson on Jan 25, 2024
Bonjour M. Gille,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis en ligne. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

10/10 Excellent

Stephane

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from HOTELSEPIA on Jan 17, 2024
Quel honneur de recevoir un avis tel que celui-ci! Les mots nous manquent pour vous remercier de nous avoir attribué cette note parfaite suite à votre séjour dans notre hôtel.

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from Alyson on Feb 5, 2024
Bonjour M. Charles,Merci pour ce 5/5!Au plaisir de vous recevoir à nouveau!

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Alyson on Jan 8, 2024
Bonjour M. Martin,Merci pour ce 5/5! Nous sommes heureux d'apprendre que vous avez passer un beau et bon séjour parmi nous.Nous espérons avoir la chance de vous réaccueillir prochainement!Au plaisir,

8/10 Good

marie france

Liked: Cleanliness, staff & service, property conditions & facilities
Good size unit
Stayed 3 nights in Dec 2023
Response from Alyson on Jan 4, 2024
Bonjour Mme Marie-France,Nous sommes ravis que vous ayez pris le temps de commenter votre dernière expérience dans notre établissement. Merci d'avoir séjourné à l'hôtel Sépia, et au plaisir de vous accueillir à nouveau!

10/10 Excellent

seulki

Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 2 nights in Dec 2023
Response from Alyson on Jan 4, 2024
Hello Mr Seulki,We are delighted that you took the time to comment on your latest experience at our establishment. Thank you for staying at the Sepia Hotel, and we look forward to welcoming you again!

10/10 Excellent

HSUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Dec 2023
Response from Alyson on Dec 31, 2023
Thank you for the review!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien aimé!
Stayed 2 nights in Dec 2023
Response from Alyson on Dec 27, 2023
Bonjour M. Duchesne,Merci de votre fantastique évaluation de notre établissement! Wow!Nous sommes ravis que nous ayons été apte à répondre à toutes vos attentes.Au plaisir de vous accueillir à nouveau,

4/10 Poor

Naseem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all, the Sepia Hotel was great in terms of cleanliness and quietness. On the other hand, the service at the front desk (reception) was a bad experience on the check-out day because when the time of the check-out came I was trying to call them 3 times exactly to do a late check out like any other hotel cuz I have to finish my zoom meeting but they weren't answering the phone, then 23 mins after calling me back and said sorry for reaching you late but now you have to pay for the late check-out cuz it's too late and I go to the lady and said sorry but it is what is even if we didn't answer but u have to pay cuz it's 12:50 PM.
Stayed 1 night in Dec 2023
Response from Alyson on Jan 4, 2024
Dear Mr Ben,We are sincerely sorry for the situation and we understand that you have not been able to contact front desk. We are pleased to rectify the invoice for you by refunding the late check-out fee.We hope to have the chance to welcome you back in better conditions.Best regards,

8/10 Good

Carole-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alyson on Dec 27, 2023
Bonjour Mme Gillis,Merci de votre évaluation et d'avoir choisi l'hôtel Sépia, nous sommes ravis de voir que vous avez apprécié votre séjour!Merci!

10/10 Excellent

Meggie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alyson on Dec 27, 2023
Bonjour Mme Samson Descôteaux,Merci pour ce 5/5! Nous sommes réjoui d'apprendre que votre séjour à été à la hauteur de vos attentes.Au plaisir,

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel. The staff was extremely friendly and welcoming, especially Timothy at the front desk. Would absolutely stay here again when coming to Quebec City.
Stayed 1 night in Dec 2023
Response from Alyson on Dec 18, 2023
Dear Mrs Kendra,Thank you for taking the time to review our hotel.We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards,

10/10 Excellent

STEEVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Alyson on Feb 5, 2024
Bonjour M. Steeve,Merci pour cette note parfaite!Au plaisir,

6/10 Okay

Youssouf

Travelled with family
Stayed 1 night in Dec 2023
Response from Alyson on Dec 18, 2023
Bonjour M. Soubaneh,Merci d'avoir pris le temps de laisser un avis face à votre récent séjour.

10/10 Excellent

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The servers at the restaurant are all men. The walk to the main entrance was cold and slippery due to the weather. The Galopin restaurant serves top of the line food.
Stayed 2 nights in Dec 2023
Response from Alyson on Dec 18, 2023
Bonjour M. Bellemare,Merci d’avoir pris le temps de répondre à notre sondage en ligne. Les commentaires de nos clients sont très importants pour l’amélioration continue de nos services.Nous espérons avoir la chance de vous réaccueillir!Au plaisir,

10/10 Excellent

Yanick

Stayed 2 nights in Oct 2023
Response from Alyson on Dec 18, 2023
Bonjour M. Martin,Merci pour ce 5/5!Nous espérons avoir la chance de vous accueillir à nouveau!Au plaisir,

8/10 Good

Shadi

Response from Alyson on Feb 5, 2024
Bonjour M. Shadi,Merci d'avoir pris le temps de laisser un avis suite à votre séjour à l'hôtel Sépia.Nous sommes réjoui d'apprendre que votre séjour s'est déroulée tel qu'espéré!Au plaisir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alyson on Dec 6, 2023
Merci pour l'avis!/

10/10 Excellent

SAMIRA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé. On a eu un séjour agréable pour deux nuits.
Stayed 2 nights in Nov 2023
Response from Alyson on Dec 6, 2023
Bonjour M. Nassim Amiali,merci d'avoir pris le temps de laisser un avis! Nous sommes heureux de savoir que vous avez passer un beau séjour parmi nous!Au plaisir de vous recevoir pour un prochain séjour,

8/10 Good

jf

Stayed 1 night in Nov 2023
Response from Alyson on Dec 27, 2023
Bonjour M. Giguère,Merci pour cet avis gratifiant.Au plaisir de vous recevoir à nouveau!

6/10 Okay

Richer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Le matelas n'était vraiment pas confortable, on a eu mal au dos. Et le lavabo en dehors de la salle de bain aussi ordinaire un peu. Sinon rien a dire pour le reste
Stayed 2 nights in Nov 2023
Response from Alyson on Dec 3, 2023
Bonjour M. Cloutier,Merci d'avoir laissé un avis suite à votre séjour. Nous prenons bonne note de vos commentaires concernant le confort du lit une vérification sera fait. Au plaisir,

2/10 Terrible

Jean

Stayed 1 night in Nov 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!
Went to see a concert in Quebec city and booked this hotel because of the price and customer reviews. Older hotel that has been renovated. Room was a bit small, but I had a king size bed. The rest was perfect. Nice, modern bathroom and Nespresso machine.
Stayed 1 night in Nov 2023
Response from Alyson on Nov 23, 2023
Bonjour M. Côté,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

4/10 Poor

Louis Philippe

Stayed 1 night in Nov 2023
Response from Alyson on Dec 9, 2023
Bonjour,Merci d'avoir pris le temps de laisser un avis suite à votre séjour. Nous sommes sincèrement désolés de savoir que votre séjour n'a pas été à la hauteur de vos attentes. Je vous invite à nous contacter au 418-653-4941 afin d'en savoir d'avantage sur la situation.Au plaisir,

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
propre
Stayed 1 night in Nov 2023
Response from Alyson on Nov 13, 2023
Bonjour Mme Coursol,Nous aimerions vous remercier d’avoir pris le temps de laisser un avis. Les commentaires de nos clients sont très importants pour nous et votre participation nous aide à poursuivre nos efforts afin d’offrir un excellent service et un merveilleux séjour.Nous vous remercions de votre confiance et espérons vous revoir bientôt.

10/10 Excellent

Mary

Stayed 2 nights in Nov 2023
Response from Alyson on Nov 13, 2023
Dear Mrs Sestak,Thank you for staying with us at Hotel Sepia. We're delighted that our team could make your visit memorable and that you could enjoy a comfortable room. We look forward to your return visit, so come again soon!

10/10 Excellent

Pierre

Stayed 1 night in Nov 2023
Response from Alyson on Nov 13, 2023
Bonjour M. Lévesque,Nous vous remercions d'avoir pris le temps de laisser un avis parfait suite à votre passage parmi nous.Nous espérons avoir la chance de vous réaccueillir,Au plaisir,

10/10 Excellent

Hunter

Stayed 1 night in Nov 2023
Response from Alyson on Dec 3, 2023
Dear Mr, Phinney,Thank you for the wonderfull feedback!Regards,

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alyson on Nov 13, 2023
Bonjour M. Rousseau,Merci d'avoir pris le temps de laisser un avis concernant votre séjour!Nous anticipons le privilège de vous accueillir de nouveau à l'hôtel Sépia!Au plaisir,

8/10 Good

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alyson on Nov 13, 2023
Bonjour Mme Gutierrez,Merci d'avoir pris le temps de laisser un avis. Nous sommes réjoui que vous avez appréciez globalement votre séjour.Nous espérons avoir la chance de vous réaccueillir lors d'un prochain séjour!Au plaisir,

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room
Hotel room was noisy with the sound of doors banging shut in the corridor and there was squeaking from the floor above. Good location for getting into and away from Quebec City.
Stayed 2 nights in Nov 2023
Response from Alyson on Nov 13, 2023
Dear Mr. Cocker,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location. Very comfortable.
Stayed 2 nights in Nov 2023
Response from Alyson on Nov 8, 2023
Hello Mrs Belanger,Thank you for the review!We look forward to welcoming you back again soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alyson on Nov 8, 2023
Bonjour Mme Sylvia,Merci d'avoir pris le temps de laisser un avis si favorable!Au plaisir de vous réaccueillir,

10/10 Excellent

Dominique

Stayed 1 night in Nov 2023
Response from Alyson on Nov 6, 2023
Merci pour cet avis parfait!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a nice stay
Stayed 1 night in Nov 2023
Response from Alyson on Nov 6, 2023
Thank you for the rate!

8/10 Good

Vaneet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is descent and clean. Staff is polite
Stayed 4 nights in Oct 2023
Response from Alyson on Nov 4, 2023
Hello Mr Bhardwaj,Thank you for staying with us at Hotel Sepia. We're delighted that our team could make your visit memorable and that you could enjoy a comfortable room. We look forward to your return visit, so come again soon!

8/10 Good

Miville

Stayed 1 night in Nov 2023
Response from Alyson on Nov 4, 2023
Merci beaucoup d'avoir pris le temps de laisser un avis!Au plaisir,

8/10 Good

Suzanne

Travelled with partner
Petite chambre mais confortable. La douche style «pluie » uniquement (je crois) n’est pas un pour moi
Stayed 1 night in Oct 2023
Response from Alyson on Nov 4, 2023
Bonjour Mme Lévesque,Merci d'avoir pris le temps de laisser un avis. Vos commentaires sont très important pour nous afin de nous aider à l'amélioration continue de nos services.Au plaisir,

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Oct 2023
Response from Alyson on Nov 1, 2023
Dear Mr Iskandar,We are thrilled to see you enjoyed an excellent experience with us! We strive to provide top-notch hospitality to each of our guests here at the Hotel Sépia. We look forward to welcoming you back again soon for another great stay !Regards

8/10 Good

Mrs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small, no microwave, poor sound insulation, black-out blind cannot completedly enclosed, it has a gap in the middle. It is newly renovated, lots of rooms. Two storages but no elevator. Parking lot is big, location is just next to highways exit.
Stayed 3 nights in Oct 2023
Response from Alyson on Nov 1, 2023
Dear Mrs Yuen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Regards,