Exclusive Suite - 2nd floor, no elevator

Reviews of Hôtel Le Clos Saint-Louis

3.5 out of 5
Hôtel Le Clos Saint-Louis
69, rue Saint-Louis, Québec City, QC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 591 out of 835 reviews" "
Rating 8 - Good. 197 out of 835 reviews" "
Rating 6 - Okay. 32 out of 835 reviews" "
Rating 4 - Poor. 10 out of 835 reviews" "
Rating 2 - Terrible. 5 out of 835 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Megan on Mar 23, 2024
Thank you so much for your fantastic review and perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's always our goal to provide exceptional service and ensure our guests have a memorable time. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

Robert, St Polycarpe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The propertly was very much as expected, and romantic getaway, idead at thia hotel. Will certainly come back.
Stayed 1 night in Mar 2024
Response from Megan on Mar 22, 2024
Thank you for your lovely feedback! We're thrilled to hear that your stay with us was everything you expected for a romantic getaway. We can't wait to welcome you back soon for another memorable experience!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was everything I expected. Super nice and convenient.
Stayed 2 nights in Mar 2024
Response from Sefora on Mar 23, 2024
I'm glad to hear that everything met your expectations! Thank you for your kind words. We strive to provide a super nice and convenient experience for all our guests. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Megan on Mar 23, 2024
Thank you so much for your fantastic review and perfect score! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's always our goal to provide exceptional service and ensure our guests have a memorable time. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 Excellent

Oya, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing . Quiet and nice area .good for dining and shopping. Walking distance to all historical place. I like to hotel decoration WiFi not working properly in the room but not a big problem .
Stayed 2 nights in Mar 2024
Response from Megan on Mar 23, 2024
Thank you for your lovely review! We're delighted to hear that you enjoyed our amazing location in a quiet and pleasant area, perfect for dining, shopping, and exploring historical sites. We apologize for any inconvenience regarding the WiFi in your room and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back for another enjoyable stay soon!

8/10 Good

Amritpal

Business traveller
Liked: Cleanliness, staff & service, amenities
Kindly try to provide water for guest or a bottle and temperature was bit cold of the room. But overall it was good stay and nice inside the room.
Stayed 1 night in Mar 2024
Response from Jonathan on Mar 12, 2024
Thank you very much for your feedback. Your comments are noted and we will work with the team on these to improve our service. We hope the rest of the stay was up to your expectations and we hope to see you again soon!

8/10 Good

Narayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan on Mar 12, 2024
Thank you for the positive feedback. We are glad to know you enjoyed your stay in our hotel!

8/10 Good

Stephanie

Stayed 3 nights in Mar 2024
Response from Jonathan on Mar 12, 2024
Merci Stéphanie pour cette rétroaction positive ! Nous sommes heureux d'apprendre que vous avez aimé votre séjour.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking the first day,we had paid for parking space at hotel,but there was no space to many cars for spaces,we think due to restaurant on corner,as the night went on and people left,then we got a spot,but if you go anywhere someone will it,just my thoughts,other than that stay was awesome we will be back
Stayed 3 nights in Mar 2024
Response from Sefora on Mar 10, 2024
Bonjour Maureen, Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding parking on the first day of your stay. Your feedback regarding the parking situation is valuable, and we will certainly look into ways to improve this aspect of our service. We're glad to hear that despite this issue, you had an awesome stay, and we look forward to welcoming you back in the future. If you have any further comments or concerns, please don't hesitate to let us know.- Séfora

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024
Response from Jonathan on Mar 20, 2024
Merci pour cette rétroaction et cette note parfaite. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous !

10/10 Excellent

Mario, Ottawa

Stayed 2 nights in Feb 2024
Response from Jonathan on Feb 29, 2024
Bonjour Mario,Merci énormément pour votre rétroaction parfaite ! Nous sommes très heureux d'apprendre que votre séjour méritait un 5 sur 5.En espérant vous revoir bientôt !

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room; we return every year.
Stayed 5 nights in Jan 2024
Response from Alexa on Feb 25, 2024
Thank you for your kind words! We're thrilled to hear that you find our rooms beautiful and that you choose to return to our hotel year after year. Your loyalty means the world to us, and we look forward to welcoming you back again soon!

6/10 Okay

Christine

Travelled with partner
Liked: Property conditions & facilities
It’s self checkin ( no receptionist) and they sent us the wrong room number. No elevator so we walked up 3 flights with our bags and the code didn’t work. Called and we had to go back down and up another set of 3 flights on the other side. Know your exact number and confirm. Confirm which stair case. Otherwise it was clean and affordable. It’s an old building so you hear the people upstairs walking
Stayed 1 night in Feb 2024
Response from Jonathan on Feb 23, 2024
We are extremely sorry to learn that there was a problem with the information we gave you before checking-in. We know it is extremely frustrating to go up and down stairs because of our mistake. We usually double check to make sure there are no errors, so we are truly sorry for this. Hope we can make it up to you in the future!

10/10 Excellent

Franco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, comfortable. The hotel is authentic and fits in with the area, and within walking distance of many restaurants and shopping.
Stayed 3 nights in Feb 2024
Response from Jonathan on Feb 23, 2024
Thank you very much for this positive feedback and wonderful comments. We are very glad to enjoyed your stay with us!

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was great. It was my first time staying in a hotel without staff. The check in was easy peasy. My only issue was that it was freezing in our room. By the time we got back for the evening, reception was closed so there was nothing et could do about it.
Stayed 1 night in Feb 2024
Response from Jonathan on Feb 23, 2024
Thank you very much for your feedback. We will look into that right away, we are very sorry about this issue. Glad to hear you enjoyed the rest of your stay!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small but very nice.
Stayed 3 nights in Feb 2024
Response from Jonathan on Feb 23, 2024
Thank you for your feedback Christopher! You are welcome back anytime!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a lot of time researching good "period style" hotels in the area. It had great ratings and so I chose it and we weren't disappointed.
Stayed 5 nights in Feb 2024
Response from Jonathan on Feb 19, 2024
Thank you very much for this positive feedback. We are happy to learn that we were the chosen ones after your researches. Glad you enjoyed your stay!

10/10 Excellent

sachan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior is wonderful and check-in and checkout is very smooth
Stayed 3 nights in Feb 2024
Response from Jonathan on Feb 19, 2024
Thank you very much for this positive feedback and wonderful comments! We are glad to learn that you enjoyed your stay and that everything went smoothly.

4/10 Poor

Marc

Travelled with partner
Disliked: Property conditions & facilities
Amenities that they said were available did not exist. No controls in the room for temperature adjustment. No parking was available. Had to call to replace toilet paper. Overall was disappointed with the hotel
Stayed 6 nights in Feb 2024
Response from Jonathan on Feb 13, 2024
Bonjour Marc,Thank you for your constructive feedback. Within the hospitality world, we always want to become better and it is with comments like yours that we will get there. It is true that there is no control over the room temperatures as it is a very old building. Parking is only available upon reservation and we have very few, so it is first come first serve. We will also look to what happened with the amenities and the toilet paper.Thank you very much,Team Hotel Clos Saint-Louis

10/10 Excellent

Dareyl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place charming and convenient
Stayed 3 nights in Feb 2024
Response from Jonathan on Feb 12, 2024
Thank you very much for this positive feedback and wonderful comments.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, romantic hotel and room!
Response from Jonathan on Feb 12, 2024
Thank you very much for this superb feedback and comments. Hope to see you again soon!

6/10 Okay

Eric

Stayed 1 night in Feb 2024
Response from Jonathan on Feb 12, 2024
Bonjour Eric,Thank you for your feedbakc!

8/10 Good

Eric

Business traveller
Liked: Amenities
Very well located in a historic building
Stayed 2 nights in Jan 2024
Response from Jonathan on Feb 12, 2024
Bonjour Eric, Thank you so much for this positive feedback and we hope to see you again soon!Sincerely,Hôtel Le Clos Saint-Louis

10/10 Excellent

Germaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The beds were very comfortable. It was very clean. The ladies who were working were exceptionally nice and helpful. It is a perfect spot.
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Germaine. We're delighted to hear that you enjoyed your stay at our property. It's wonderful to know that you found the beds comfortable and the property clean. We strive to provide exceptional service, and we're pleased that the staff were accommodating and helpful during your visit. We're glad you found our location perfect for your needs. We appreciate your kind words and hope to welcome you back in the future!

10/10 Excellent

Zion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Zion and thank you for taking the time to leave that incredible score! Have a wonderful day!

10/10 Excellent

Victoria

Travelled with partner
Had a great weekend so much fun
Stayed 2 nights in Feb 2024
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Victoria, it's great to hear that! Thank you for leaving the review and we hope to host you again in the future!

10/10 Excellent

Lorne

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jonathan on Feb 12, 2024
Bonjour Lorne,Thank you so much for your wonderful feedback. We hope you will visit us again soon!

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Jonathan on Mar 20, 2024
Merci pour cette rétroaction positive. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous !

8/10 Good

Kirandeep

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Krandeep, thank you for taking the time to leave us a score! We really appreciate that you chose us and we hope to host you again in the future!

10/10 Excellent

Stela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the old town charm but with modern amenities. A very cozy stay! Only downside is it’s not accessible but unfortunately most of old Quebec isn’t
Stayed 2 nights in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Stela. Thank you for your wonderful review! We're thrilled that you enjoyed the blend of old town charm and modern amenities during your stay. While accessibility can be a challenge in Old Quebec, we strive to provide a cozy and comfortable experience for all our guests. Your feedback is important to us, and we're here to assist you with any questions or needs you may have. We hope to welcome you back for another great stay in the future!

8/10 Good

Walé

Liked: Cleanliness, property conditions & facilities
Very good hotel, just missing an elevator.
Stayed 2 nights in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel. While we do not have an elevator, we're glad that it did not detract from your overall enjoyment. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, cozy hotel in a great area. Super clean and quiet.
Stayed 3 nights in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Thank you for your kind words! We're thrilled you enjoyed the beauty, coziness, cleanliness, and tranquility of our hotel. We look forward to welcoming you back soon!

8/10 Good

Cheyenne

Stayed 1 night in Dec 2023
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Cheyenne, thank you for choosing our hotel for your last stay at Québec and for taking the time to leave a score! We appreciate it and hope to see you again!

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place feels very cozy and homey and the staff is very responsive.
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Cynthia and thank you for your fantastic review! We're delighted to hear that you found our place cozy and welcoming, and that our staff was attentive to your needs. We look forward to welcoming you back soon!

10/10 Excellent

Japneet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean rooms, Good services:)
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Japneet, and thank you for your score and your comment about our service and the cleaniness of our rooms! It'll be our pleasure to host you again, have a wonderful day!

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Clinton. Thank you so much for this wonderful score that you left us! We're glad you enjoyed your stay and we hope to see you again!

10/10 Excellent

Trang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful, big room, and an enjoyable upgraded bathroom. Thanks.
Stayed 3 nights in Jan 2024
Response from Alan G. Taboada on Jan 23, 2024
Bonjour Trang, thank you for the great comment and score! It's a pleasure to see that you enjoyed your stay with us and we hope to see you again!

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Richard et merci beaucoup pour nous laisser cette note merveilleuse! En espérant de vous revoir bientôt chez nous!

8/10 Good

Kristen

Liked: Cleanliness, property conditions & facilities
This property had lovely rooms with all the necessary amenities but unfortunately was missing the most important amenity of all--a real person to talk to. I wasn't aware this was a self-check-in property until a few days before my arrival. It creates a completely different and very unwelcoming experience. The reception and sitting area always felt cold and lonely.
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Dec 27, 2023
Bonjour Kristen. We appreciate your score and the feedback regarding the self-check-in experience. We understand that a personal touch is essential. While we operate with a self-check-in system, we're always one phone call away to assist and address any concerns. Your input is valuable, and we'll strive to create a more welcoming atmosphere for our guests. Thank you for choosing to stay with us and we hope to host you back!AlanGT

10/10 Excellent

Ethan

Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Ethan, thank you for that amazing score and for choosing us! We look forward to host you again!

10/10 Excellent

Qiaoying

Liked: Cleanliness, property conditions & facilities
It’s absolutely amazing. Everything is beautiful and so clean, would definitely come again.
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Dec 27, 2023
Bonjour Qiaoying, thank you so much for your score and for those beautiful words! We also look forward to host you again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Jason, thank you for taking the time to leave us that amazing score! Have a great day!

10/10 Excellent

Chirag

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool Place
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Chirag, thank you for your amazing score and for your review! We really appreciate it and we hope to host you again for your next visit!

10/10 Excellent

Catherine

Stayed 3 nights in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Catherine, thank you so much for your score! This means a lot to us and we wish you a great rest of your day!

6/10 Okay

Katerina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La localisation est super. Toutefois, puisque l'hôtel est historique il n'y a pas beaucoup d'isolation pour le bruit, le chauffage est difficilement réglable puisqu'il est a l'eau chaude, la toilette faisait défaut, le lavabo drainait l'eau très difficilement et la fan dans la salle de bain faisait un bruit effrayant. Il faut aimer le style 19e siècle. Les décorations de Noël étaient super belles et là machine Nespresso dans la chambre était très apprécié. Il faut être habile avec le self check in et out car il n'y a personne a l'accueil.
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Katerina, nous sommes ravis que vous ayez apprécié notre emplacement central et les décorations. Nous sommes cependant désolés des désagréments que vous avez rencontrés. Vos commentaires sont essentiels pour nous, et nous allons travailler à résoudre ces problèmes pour améliorer l'expérience globale de nos clients. Nous sommes toujours à votre disposition pour répondre à tous vos besoins et nous vous contacterons sous peu pour en savoir plus sur votre cas. Merci d'avoir choisi notre hôtel, et nous espérons avoir l'occasion de vous accueillir à nouveau pour une expérience plus agréable.

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Alan G. Taboada on Dec 27, 2023
Bonjour Neil, thank you so much for taking the time to leave us your score, we hope to see you again at our hotel!

10/10 Excellent

Luanne

Liked: Cleanliness, amenities, property conditions & facilities
Loved it! Romantic
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on Dec 22, 2023
Bonjour Luanne, thank you for that amazing score and for your words! We'd love the chance to host you again in the future, have a wonderful day!

10/10 Excellent

Juhun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior was exceptional.
Response from Alan G. Taboada on Feb 7, 2024
Bonjour Juhun, we really appreciate your review and thank you for choosing us! We hope to have you again in our hotel in your next visit to Québec!

8/10 Good

Ray

Stayed 4 nights in Dec 2023
Response from Alan G. Taboada on Feb 2, 2024
Bonjour Ray, thank you so much for your information and for choosing us for your last visit to Québec! We hope to host you again!

10/10 Excellent

Vikki Marie

Travelled with family
We enjoyed our stay Hotel Le Clos Saint Louis. The hotel is very charming and is located in 2 homes built in the 1800’s. Our room was romantic and charming. There is no staff on site and they will text you with the codes to get into the hotel and your room. The heating is an issue. Because of the age of the hotel, rooms are heated by radiators and can not be controlled by individual rooms. It wasn’t to much of a problem but for us the room sometimes felt overheated.
Stayed 4 nights in Nov 2023
Response from Alan G. Taboada on Dec 27, 2023
Bonjour Vikki, we're delighted to hear that you enjoyed your stay at our hotel! Your feedback on the self-check-in process and the unique heating system is well appreciated. While we have a virtual reception, we're always one phone call away to answer any and all of your questions. We understand the importance of a comfortable temperature and will explore ways to enhance the heating experience for our guests. Thank you for choosing our hotel, and we hope to welcome you back for another charming stay!