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Reviews of Hôtel Centre-Ville

3 out of 5
Hôtel Centre-Ville
3 boulevard Taché Est, Montmagny, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 963 reviews" "
Rating 8 - Good. 372 out of 963 reviews" "
Rating 6 - Okay. 113 out of 963 reviews" "
Rating 4 - Poor. 33 out of 963 reviews" "
Rating 2 - Terrible. 21 out of 963 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a larger room and this hotel fit the bill. The front desk clerk was very friendly and helpful. I would stay again.
Stayed 1 night in May 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice having the restaurant attached to the hotel.
Stayed 1 night in May 2024

2/10 Terrible

Eyub

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse motel ever that I visit, they even didn’t give me a respite for my payment because I booked throughout Expedia….!?😡
Stayed 1 night in Feb 2024
Response from Front desk clerk on Mar 11, 2024
Hello, it is true that we cannot provide you with a receipt because you chose the option to pay for the room directly with Expedia during your reservation. As a result, Expedia provides us with a virtual card number, on which only the amount we receive can be charged. Since we pay commissions to Expedia, the amount we have in our system corresponds to the amount you paid minus the commission amount. We can certainly provide you with an invoice; however, it will not match the actual amount you paid, which serves no purpose. We find it very regrettable that you gave us a rating like that when it is not our fault that we cannot issue you a receipt. Next time, I invite you to choose the option to pay directly with the hotel, and in that case, we will be happy to provide you with your invoice. Looking forward to see you again

6/10 Okay

Luc

Travelled with family
Liked: Cleanliness, staff & service, amenities
Propre et tranquille mais désuet Lit correct Douche correcte
Response from L'équipe de la réception. on Feb 12, 2024
Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience suite à votre séjour chez nous. Votre avis est très important pour nous.Nous sommes ravis de constater que vous avez apprécié la propreté et la tranquillité de notre établissement. Vos retours positifs sont encourageants et nous motivent à maintenir ces standards élevés.Cependant, nous avons noté votre mention selon laquelle notre établissement pourrait être perçu comme "désuet". Nous comprenons que chaque client a des attentes différentes, et nous sommes désolés si certains aspects n'ont pas pleinement répondu à vos besoins.Nous tenons à souligner que vous avez réservé la chambre la moins chère, ce qui a pu contribuer à votre remarque. Toutefois, nous prenons en compte vos commentaires et travaillons constamment à améliorer notre offre et nos installations.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur dans un autre type de chambre et, ainsi, de vous offrir une expérience encore plus agréable.

6/10 Okay

Nancy

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Équipe de la réception on Feb 6, 2024
Nous tenons à vous remercier d'avoir pris le temps de laisser votre avis sur notre service. Votre opinion est très importante pour nous.Nous avons remarqué que vous avez attribué une note de 6/10, et bien que cela soit utile, nous aimerions également comprendre davantage les raisons derrière votre évaluation. Vos commentaires nous aident à identifier les domaines dans lesquels nous pouvons nous améliorer et à garantir une expérience optimale à nos clients.Si vous avez quelques instants pour partager vos impressions, cela serait grandement apprécié. Nous sommes toujours ouverts à recevoir des retours constructifs afin de mieux répondre à vos attentes.Nous vous remercions encore pour votre confiance et espérons avoir l'occasion de vous offrir une expérience encore plus satisfaisante à l'avenir.

10/10 Excellent

Jean-Marc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Équipe de la réception on Jan 12, 2024
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Nous sommes heureux de constater que vous avez apprécié votre séjour. Au plaisir de vous revoir bientôt.

8/10 Good

Artiom

Travelled with family
Liked: Property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from Front desk clerk on Jan 11, 2024
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

kassandra

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from L'équipe de la réception. on Jan 9, 2024
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Il nous fait plaisir de constater que vous avez apprécié votre séjour. Ce sera un plaisir pour nous de vous recevoir à nouveau.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk clerk on Jan 9, 2024
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

Bonita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk clerk on Dec 19, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

David T

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person terrific
Stayed 1 night in Nov 2023
Response from Front desk clerk on Nov 28, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mostly liked everything
Stayed 1 night in Nov 2023
Response from Front desk clerk on Nov 7, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Sylvain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe de la réception. on Oct 31, 2023
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Il nous fait plaisir de constater que vous avez apprécié votre séjour. Ce sera un plaisir pour nous de vous recevoir à nouveau.

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Front desk clerk on Oct 31, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

8/10 Good

Lise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe de la réception. on Oct 31, 2023
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Il nous fait plaisir de constater que vous avez apprécié votre séjour. Ce sera un plaisir pour nous de vous recevoir à nouveau.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed extra pillows and reception provided WITH a smile! Restaurant server in morning for breakfast was exceptional!
Stayed 1 night in Oct 2023
Response from Front desk clerk on Oct 23, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Normand

Liked: Cleanliness, staff & service, property conditions & facilities
Un bon rapport qualité prix
Stayed 1 night in Oct 2023
Response from L'équipe de la réception. on Oct 10, 2023
Merci d’avoir pris le temps de nous donner vos commentaires. Nous sommes ravis de voir que vous avez apprécié votre séjour. Au plaisir de vous recevoir à nouveau bientôt.

2/10 Terrible

Anne

Stayed 1 night in Oct 2023
Response from Front desk clerk on Oct 31, 2023
Thank you for taking the time to give us your evaluation of your stay. We would appreciate to have more comments to know what was wrong during your stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent jotrl
Great hotel with a restaurant onsite, the room was very nice and clean with a coffee maker on room.
Stayed 1 night in Oct 2023
Response from Front desk clerk on Oct 6, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable chairs and bed. A microwave would have come in handy but everything else was great
Stayed 1 night in Oct 2023
Response from Front desk clerk on Oct 6, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

cornelis

Stayed 1 night in Sep 2023
Response from Front desk clerk on Oct 16, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful renovated room. Nice double jetted tub. Comfy bed
Stayed 1 night in Sep 2023
Response from Front desk clerk on Sep 19, 2023
Thank you for taking the time to give us your feedback. We are happy to see that you enjoyed your stay. Glad to see you soon.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Équipe de la réception on Sep 18, 2023
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Nous sommes heureux de constater que vous avez apprécié votre séjour. Au plaisir de vous revoir bientôt.

10/10 Excellent

Jeffery

Stayed 1 night in Sep 2023
Response from Front desk clerk on Oct 6, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations… just as described. Checking easy & nice customer service. Didn’t a few young people roaming the parking lot.
Stayed 1 night in Sep 2023
Response from Front desk clerk on Sep 11, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Lori Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent breakfast. Convenient location. Lovely small town.
Stayed 1 night in Sep 2023
Response from Front desk team on Sep 7, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front desk team on Sep 8, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

Annmarie, St Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was centrally located in the town with easy parking by the room door. Appreciated the chairs outside to sit with the weather so nice.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and handy
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed every minute there
We stayed 1 night on our way to Halifax. It was a great choice! Montmagny is a nice tiny town by the river, very comfortable and welcoming. Hôtel Centre-Ville has everything we needed: coffee maker in the room, shampoo, excellent shower, TV with plenty of channels in English, etc. Room was very clean and quiet. Receptionist was wonderful and helpful! I enjoyed every minute there. Thank you! Will definitely stay again.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your feedback. We are happy to see that you enjoyed your stay. Glad to see you soon.

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to rest on our journey. The staff were very courteous and helpful. Thank you
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your feedback. We are happy to see that you enjoyed your stay. Glad to see you soon.

4/10 Poor

CHRISTIE

Liked: Staff & service, amenities, property conditions & facilities
So far i like this hotel. Is clean.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your feedback. Looking forward to being able to welcome you again soon.

8/10 Good

Greg

Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your evaluation of your stay. We are happy to see that you enjoyed your stay. Glad to see you soon.

10/10 Excellent

Alexy

Stayed 1 night in Aug 2023
Response from L'équipe de la réception. on Sep 5, 2023
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Il nous fait plaisir de constater que vous avez apprécié votre séjour. Ce sera un plaisir pour nous de vous recevoir à nouveau.

8/10 Good

Pat

Stayed 1 night in Aug 2023
Response from L'équipe de la réception. on Sep 15, 2023
Merci d’avoir pris le temps de nous donner votre évaluation de votre séjour. Il nous fait plaisir de constater que vous avez apprécié votre séjour. Ce sera un plaisir pour nous de vous recevoir à nouveau.

10/10 Excellent

Dane

Travelled with partner
Liked: Amenities
Great
Stayed 1 night in Aug 2023
Response from Front desk clerk on Aug 26, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a quick stopover. Clean and close to the highway.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Aug 25, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Aug 25, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

Assia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and clean room
Stayed 1 night in Aug 2023
Response from Front desk clerk on Aug 23, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service exceptionnel. Rihab à la réception est tout à fait merveilleuse. Elle contribue beaucoup à cette note de confiance!
Stayed 1 night in Aug 2023
Response from L'équipe de la réception. on Sep 5, 2023
Merci d’avoir pris le temps de nous donner vos commentaires. Nous sommes ravis de voir que vous avez apprécié votre séjour. Au plaisir de vous recevoir à nouveau bientôt.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean renovated room.
Stayed 1 night in Aug 2023
Response from Front desk clerk on Aug 24, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

10/10 Excellent

Brenda

Stayed 1 night in Aug 2023
Response from Front desk team on Sep 6, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place
Stayed 1 night in Aug 2023
Response from Front desk team on Aug 18, 2023
Thank you for taking the time to give us your feedback. We are happy to see that you enjoyed your stay. Glad to see you soon.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautifully designed… clean and comfortable…staff very friendly n helpful
Stayed 1 night in Aug 2023
Response from Front desk team on Aug 18, 2023
Thank you for taking the time to give us your feedback. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your evaluation of your stay. We are happy to see that you enjoyed your stay. Glad to see you soon.

4/10 Poor

Rose

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had a bad smell and was very damp. Realized it was coming from the extremely noisy air conditioning unit that is right next to the bed. Walls also paper thin. Was kept awake until late as the neighbors TV and conversations could be heard very clearly through the walls. Will not return
Stayed 1 night in Aug 2023
Response from Front desk team on Aug 18, 2023
Thank you for taking the time to give us your feedback. We take your comments for future improvements.

8/10 Good

Keith

Stayed 1 night in Aug 2023
Response from Front desk team on Aug 18, 2023
Thank you for taking the time to give us your evaluation of your stay. We are pleased to note that you enjoyed your stay. It will be a pleasure for us to welcome you again.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff. Rooms are very clean
Stayed 1 night in Aug 2023
Response from Front desk team on Aug 18, 2023
Thank you for taking the time to give us your feedback. We are happy to see that you enjoyed your stay. Glad to see you soon.

10/10 Excellent

Donna

Stayed 1 night in Aug 2023
Response from Front desk clerk on Sep 5, 2023
Thank you for taking the time to give us your evaluation of your stay. We are happy to see that you enjoyed your stay. Glad to see you soon.

6/10 Okay

Sachin

Travelled with family
Thank you for the opportunity to provide feedback regarding my recent stay at your hotel. Unfortunately, I must express my disappointment with the condition of the washroom in my room. During my stay, I noticed an unpleasant odor emanating from the washroom that made my stay uncomfortable. Despite my request to change the room, I was informed by the receptionist that the hotel was fully booked and there were no available rooms. While I appreciate the efforts made by the receptionist to provide a room freshener to alleviate the issue, it did not completely resolve the problem. I understand that issues may arise, but it is important that they are addressed promptly and effectively to ensure a comfortable stay for guests. I hope that you will take my feedback seriously and take steps to prevent such issues in the future. Thank you for your attention to this matter.
Stayed 1 night in Aug 2023
Response from Hôtel Centre-Ville on Aug 9, 2023
Thank you for taking the time to write. We are sorry to read that your stay did not turn out as you had hoped. We take our customers' comments very seriously and thank you for telling us about this problem. We would like to apologize for any inconvenience this may have caused and assure you that we have made every effort to resolve this issue as soon as we were made aware of it. We hope that, apart from this inconvenience, your stay was pleasant and that we will see you again soon.