Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromDrummondville

Posted 25-Sep-2016
Pros: Proximité des activités a faire
Location: Canyon Ste-Anne, Ile d'Orléans, Pres de Charlevoix
Beau studio, confortable et pres du mont Ste-Anne, Belle vue
4out of 5
by A verified traveller

Posted 28-Aug-2016
Appartement très bien équipé, machine à laver et seche linge disponible près des ascenseurs, très pratiques
Comment from Hotel Management
31-Aug-2016 by Karine Rossetti, Hotel Management
Nous vous remercions d'avoir choisi Hébergement Mont Sainte-Anne et d'avoir pris un moment de votre temps pour commenter votre séjour, Nous serons très heureux de vous accueillir à nouveau,
2out of 5
by A verified traveller

Good view but....

Posted 28-Aug-2016
Pros: View only.
Cons: Staff should be educated. On call staff should be there to help not to nag.
Nice view from the hotel. We checked in (8:55 PM) at the end of August into two condos ( fitting 6 guests). They gave us 2 rooms, one with an AC and the other one was without an AC and a terrible rotten smell!! When I went down to the reception at 9:15 PM, they were closed (we were informed earlier). So I called there call- center and they did arrange another room through a supervisor who visits the location from time to time (no on call duty person for the area we are in!!). After two hours we accidently closed the door while the keys are inside the room, so we were stuck! Again there is no one on call, so we had to wait for 45 minutes for the same guy to show up. When he showed up, he opened the room (we gave him a good tip), he was annoyed and said: "two times in the same night!!". It is his job, just imagine if we requested extra towels!!! This place should not be considered a hotel and should not be listed under hotels. it should be listed under furnished condos! Over all, staff were rude. Defiantly not going there again, ever!!
Comment from Hotel Management
30-Aug-2016 by Karine Rossetti, Hotel Management
Dear guest, we have read your message and we want to assure you that we have taken this comment very seriously. We wish to apologize for the experienced problems and be assured that corrections will be made so that a similar scenario could be repeated. We wish to tell you that this is a unique situation since our manager on duty was exceptionaly not present at that time. Please dont hesitate to join us if you wish to talk to the manager on duty.
5out of 5
by A verified traveller

Tout est parfait

Posted 22-Aug-2016
Belle grande appartement très bien équipé et propre
Comment from Hotel Management
1-Sep-2016 by Karine Rossetti, Hotel Management
Bonjour et merci cher invité d'avoir pris le temps d'émettre votre commentaire à propos de votre séjour parmi nous. Ce fut un réel plaisir de vous accueillir et nous espérons vous revoir bientôt!
3out of 5
by A verified traveller fromOttawa ON

Nice location

Posted 20-Aug-2016
Location: Village was very quiet. Almost all stores are closed during the summer. Reasonable price and only 1/2h from Quebec City and 5min from St Anne Canyon.
Nice location. Clean room and main areas but very outdated decor.
Comment from Hotel Management
30-Aug-2016 by Karine Rossetti, Hotel Management
Dear Vanja, Thank you for choosing Hébergement Mont Sainte-Anne and for taking a moment to review your stay in our beautyfull region. Indeed some restaurants at the village are closed during the summer but the one located 1km away remains open. Please dont hesitate to ask our front desk team for references next time you come visit us. We sincerely hope to welome you again soom
2out of 5
by A verified traveller fromStrathroy

Ghost town in summer

Posted 15-Aug-2016
Pros: The rooms were ok
Cons: Have something open at the resort.
I'm sure its a great place in the winter. But is like a ghost town in the summer. And even though there were not many people there, I arrived at 4pm and still had to wait for them to clean the room. Did not realize the pool was 1km away, we searched everywhere for the pools, then finally asked at reception and found out you had to drive to them. There is nothing open at the resort, all restaurants and shops are closed.
Comment from Hotel Management
30-Aug-2016 by Karine Rossetti, Hotel Management
Thank you for taking the time to post your review. Our guest feedback is both valued and welcome, and I thank you for taking the time to make us aware of the areas that require improvement. We are indeed located in a very quiet area at the mountain on a ski resort and you are right the restaurants on site are closed during that period of time. But we would like to assure you that even if you did not see a lot of people we were sold out on your stay dates. Our pool situation is the following: the indoor pool is located 1km away from the reception and available to all of our guests. Our outdoor semi-private pools are also 1 km away and only available to the guests staying in those facilities. We thank you again for taking the time to review your stay and we hope to welcome you again soon.
5out of 5
by A verified traveller fromTerrebonne

Beau condo idéal en famille!

Posted 11-Aug-2016
Pros: Très beau condo 2 étages.
Location: Près des chutes Montmorency et de Charlevoix.
Très bel accueil, facile d'accès. Piscine tout près, propre et grande. Très tranquille. Idéal en famille- avec la mezzanine. On nous a prêté des films. Pas air climatisé mais c'était très bien avec les ventilateurs.
Comment from Hotel Management
2-Sep-2016 by Karine Rossetti, Hotel Management
Nous vous remercions d'avoir pris le temps de nous faire part de vos bons commentaires. Nous sommes très heureux que votre expérience ait été à la hauteur de vos attentes. N'hésitez pas à venir nous revoir lors de votre prochain séjour dans notre belle région!
3out of 5
by A verified traveller

Quiet and close to Basilica

Posted 9-Aug-2016
Our room was quiet and tidy and we liked how close it was to the Basilica. We really liked that there were super quiet fans in all the rooms. The shower is really tiny but they had plenty of towels for our family of five. We were comfortable and would stay here again. Thank you.
Comment from Hotel Management
30-Aug-2016 by Karine Rossetti, Hotel Management
What a delight to read your review. We are so pleased you enjoyed your stay in our hotel as well as in our beautyfull area, Thank you for these wonderful comments and we look forward to your next visit.
4out of 5
by A verified traveller fromrichmond hill, ont

St Anne de beaupré

Posted 2-Aug-2016
Pros: Very good close to everything
Cons: Nothing
Location: St Anne de beaupré, sking, St Anne basilica
Inside the ski village. No time to enjoy other activities, overnight stay. Very nice villas with lots of room, everything u need in a kitchen, feels like home. Choose the building where reception is
Comment from Hotel Management
3-Aug-2016 by Karine Rossetti, Hotel Management
thank you for taking a moment of your time to review your stay with us, we will be very pleased to welcome you again soon!
5out of 5
by jean-francois

Posted 25-Jun-2016 on Hotels
Comment from Hotel Management
30-Jun-2016 by krossetti, Hotel Management
Merci pour cette note parfaite! Nous serons plus qu'heureux de vous accueillir à nouveau! Bonne fin de journée!