Exterior

Reviews of SureStay Plus Hotel by Best Western Bettendorf

2.5 out of 5
SureStay Plus Hotel by Best Western Bettendorf
890 Golden Valley Drive, Bettendorf, IA

Reviews

6.4
Rating 10 - Excellent. 85 out of 385 reviews" "
Rating 8 - Good. 94 out of 385 reviews" "
Rating 6 - Okay. 83 out of 385 reviews" "
Rating 4 - Poor. 59 out of 385 reviews" "
Rating 2 - Terrible. 64 out of 385 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was amazing! Very friendly
Stayed 1 night in Feb 2024
Response from MAC on Feb 19, 2024
THANK YOU

10/10 Excellent

Terry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk clerk
Stayed 1 night in Feb 2024
Response from MAC on Feb 4, 2024
THANK YOU

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Rooms very clean. Parking great. I'd stay there again.
Stayed 1 night in Dec 2023
Response from Mac on Jan 1, 2024
Thank You

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 1 night in Dec 2023
Response from MAC on Dec 26, 2023
THANK YOU

2/10 Terrible

scott

Stayed 1 night in Dec 2023
Response from MAC on Dec 25, 2023
You arrived at our hotel at 11.30pm when i asked you for your ID and credit card and you where informed that a security deposit of 150 is required you started to yell and swear at my staff and threatened my staff and he was forced to call the police and you stormed out of the hotel telling. There will be NO REFUND

8/10 Good

JEFF

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Oct 2023
Response from mac on Oct 26, 2023
thank you

2/10 Terrible

Mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub in room would’ve been nice but we checked out as soon as we saw the room. It was old and dated and smelly
Stayed 1 night in Sep 2023
Response from SURESTAY BETTENDORF on Sep 10, 2023
Dear Mike,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner stole money from my credit card. I knew he was going to do it but there was nothing I could do. The owner is very dishonest and will steal if you give a card. Room was totally paid for when we arrived. Still demanded an incidental hold for 3 times the room rate. Promised it wouldn’t be charged if no damage and no smoking. Didn’t refund the full amount like promised. Dishonest and rude. That’s just the start. The rooms and smell is even worse than the owner stealing money from us. Stay anywhere else in Iowa before spending a penny here. Disgusting!
Stayed 2 nights in Sep 2023
Response from SURESTAY BETTENDORF on Sep 6, 2023
SORRY FOR THE BAD EXPERIENCE, SECURITY DEPOSITS ARE A REQUIREMENT TO ENSURE NO DAMAGE TO THE PROPERTY AND IS WRITTEN INTO THE FINE PRINT FOR ANY BOOKING AND CLEARLY DISPLAYED AT THE FRONT DESK.

2/10 Terrible

Thomas

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning staff was friendly
Stayed 2 nights in Jul 2023
Response from mac on Jul 27, 2023
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Convenient location for us, but our bathroom door wouldn't close. It would be nice for have some outdoor seating.
Stayed 2 nights in Jul 2023
Response from Mac on Sep 1, 2023
Thank You

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mac on Jun 28, 2023
Thank You

6/10 Okay

Pamela

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were clean & comfortable. Bathroom was generally clean, but the corners & perimeter had a dusty buildup. Carpet wasn’t vacuumed well and the room had an old, kinda musty smell. This hotel needs serious updating!! Very limited & small breakfast offering.
Stayed 2 nights in Jun 2023
Response from mac on Jun 22, 2023
thank you

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful with suggestions and directions for a place to eat.
Stayed 1 night in May 2023
Response from MAC on May 24, 2023
THANK YOU

10/10 Excellent

KeoOudom

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 1 night in May 2023
Response from MAC on May 15, 2023
thank you

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MAC on Apr 30, 2023
THANK YOU

10/10 Excellent

Bob

Stayed 1 night in Apr 2023
Response from MAC on May 15, 2023
THANK YOU

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luv this hotel
We really like this hotel..... everytime we go to davenport iowa we book this hotel it is always clean and has a nice breakfast....
Stayed 1 night in Apr 2023
Response from MAC on Apr 19, 2023
Thank You

8/10 Good

Donald

Stayed 1 night in Apr 2023
Response from MAC on May 3, 2023
THANK YOU

10/10 Excellent

Kari

Stayed 1 night in Feb 2023
Response from MAC on Feb 27, 2023
THANK YOU

4/10 Poor

Juan

Stayed 1 night in Feb 2023
Response from MAC on Mar 10, 2023
THANK YOU

8/10 Good

Janel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean hotel in a great location in Bettendorf next to I-74 and multiple shopping/dining options. The owner is very welcoming and friendly, and our room was comfortable.
Stayed 3 nights in Feb 2023
Response from Mac on Feb 7, 2023
thank you

6/10 Okay

Shelly

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2023
Response from MAC on Jan 30, 2023
THANK YOU

10/10 Excellent

Susie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
I liked how smooth the check in process was. I wasn't at all impressed with the cleanliness of the room. It was less than satisfactory!! Furniture hadn't been moved and cleaned behind for a long time. We actually found a blunt roach in the room.
Stayed 1 night in Jan 2023
Response from MAC on Jan 23, 2023
THANK YOU

8/10 Good

larry

Liked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Mac on Mar 6, 2023
Thank You

10/10 Excellent

Tamara

Stayed 2 nights in Nov 2022

4/10 Poor

Martin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was disappointing. We would ot stay here again.
Stayed 1 night in Oct 2022
Response from MAC on Oct 20, 2022
THANK YOU

10/10 Excellent

Joshua

Stayed 2 nights in Sep 2022

6/10 Okay

Tyler

Stayed 1 night in Sep 2022

6/10 Okay

Claudia

Stayed 1 night in Sep 2022

2/10 Terrible

Krystal

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Gross.
Stayed 1 night in Sep 2022
Response from mac on Oct 10, 2022
Thank YOu

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was fine.
Stayed 1 night in Sep 2022
Response from Mac on Sep 3, 2022
Than You

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mac on Aug 28, 2022
Thank You

6/10 Okay

Lori

Liked: Staff & service
Stayed 1 night in Aug 2022
Response from Mac on Aug 24, 2022
Thank You

6/10 Okay

MARGARET, MOUNT PROSPECT

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Stay was ok. Staff was friendly.
Stayed 1 night in Aug 2022
Response from mac on Aug 23, 2022
thank you

10/10 Excellent

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay when I am there visiting family.
Stayed 3 nights in Jul 2022
Response from Mac on Aug 1, 2022
Thank You

4/10 Poor

Judy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like the Manager, Matt, he was knowledgable about surrounfing restraunts, etc. He was very nice. The ammenities were not very good. Workout room not open, "waiting for new equipment". The breakfast sucked. No hot food, just packaged hostess danishes, oatmeal packs,yogurt, juice, coffe, toast & only 2 choices of cereal...Bran Flakes & Cheerios. I at least wanted eggs & sausage. The warmer for them was there. If you just want a bed to sleep in...it was ok.
Stayed 1 night in Jul 2022
Response from Mac on Jul 30, 2022
Thank You for your comments we serve hot food and to make sure we provided fresh made eggs and sausage to order. I informed you of this at the time of check inn and you where also asked if you would like so fresh made eggs and sausage when you arrived in the breakfast area in the morning but you and your family declined. We rather make you fresh food than you eating eggs that have being sitting in the warmer since 6am .

8/10 Good

Claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and quiet, clean room comfortable bed, did not like lack of elevator
Stayed 1 night in Jul 2022
Response from Mac on Jul 18, 2022
Thank You

2/10 Terrible

Allison

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Woke up at 2:30 am because our beds were infested with bed bugs, such a nightmare, then got switched to a different room and there were ants everywhere, sheets and towels with nasty stains, so disgusting and the breakfast did not even touch.
Stayed 1 night in Jul 2022
Response from Mac on Jul 17, 2022
Guest had canceled there reservation and never stayed

6/10 Okay

Heather

Stayed 2 nights in Jul 2022

6/10 Okay

Brandon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty and had food spilled up and down the walls. Room AC would squeal off and on. Hotel smelled of smoke everywhere. The pool was not working properly and ladders were rusted in the water. Vent covers were broke and had sharp edges sticking out in the pool area. Just an all around disappointing experience!!
Stayed 2 nights in Jul 2022
Response from Mac on Jul 14, 2022
Thank You

6/10 Okay

Bill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It's a 2 star hotel. Air conditioner needed to be vacuumed. Front desk helpful
Stayed 2 nights in Jul 2022
Response from Mac on Jul 14, 2022
Thank You

2/10 Terrible

Melessia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Mac on Jul 14, 2022
Thank You

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. The hospitality was great. Couldn’t have asked for anything better. Would definitely stay there again.
Stayed 4 nights in Jul 2022
Response from Mac on Jul 14, 2022
Thank You

8/10 Good

Titania

Travelled with partner
Liked: Cleanliness, staff & service, amenities
stayed here for my birthday
Stayed 1 night in Jul 2022
Response from MAC on Jul 4, 2022
THANK YOU

2/10 Terrible

dan

Stayed 1 night in Jun 2022

4/10 Poor

David

Disliked: Cleanliness
Give it a hard pass
Didnt get accessible room as requested. No ice machine on 2nd floor, no elevator, window screen broken, toilet seat broken (fixed quickly), toilet too low, no clock, hot tub broken. Staff friendly and bed comfortable. Parking lot and grounds filthy with dirty diaper, cigarette butts, trash and needed mowed. Definitely will not stay there again.
Stayed 2 nights in Jul 2022
Response from mac on Jul 3, 2022
Thank You

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We enjoyed our stay...usually always stay at the sure stay when we are in davenport iowa... its always our first choice
Stayed 1 night in Jun 2022
Response from Mac on Jun 27, 2022
Thank You

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Mac on Jun 27, 2022
Thank You

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was closed, pool was cold. Our shower still had hair in it. Didn’t look like it was cleaned. We didn’t use it bc of the hair. The overall hotel was dirty. Our air conditioner didn’t work. Air was either 59 or 70. Nothing in between. There was a used pregnancy test outside of the hotel. Would not recommend staying here.
Stayed 1 night in Jun 2022
Response from Mac on Jun 19, 2022
Thank You the pool is kept at 80 c and the outside is cleaned of any garbage every morning.

6/10 Okay

Crystal

Travelled with family
Disliked: Staff & service, amenities
Check in took a long time and the guy checking me in kept taking calls. He tried to get me to pay for my friends room, a separate booking. I did not get a receipt at checkout. I was told that the system was down and he would email one to me. I never received a receipt.
Stayed 1 night in Jun 2022
Response from Mac on Jun 16, 2022
Thank You But the fact is that we did not try and have you pay for your friends room you yourself said you are going to pay for your friends room . Please get your facts straight