Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
64% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromPittsburgh

Posted 28-Sep-2016
Pros: the hut umbrellas
Cons: food
Location: location was perfect loved the beach
pleased with the resort and loved the hut umbrellas on the beach. Wish there were more choices of restaurants.
5out of 5
by A verified traveller fromcolombia

Nice hotel nice pools nice beach

Posted 14-Sep-2016
The experience was amazing.... good location and amenities
2out of 5
by A verified traveller

Posted 9-Sep-2016
Initially placed in building that was being renovated. We had "clean" towels that had permanent stains. Falsely advertised Vichy shower spa treatment - which a factor in booking this hotel.
1out of 5
by A verified traveller

Terrible

Posted 8-Sep-2016
You get what you paid for. Spend a few more dollars and stay at a real resort. Their all inclusive is bad, no choices, their service is horrible.. They want to charge you extra for some restaurants etc. they do t have a restaurant or room service and not to mention there is NO Wi-fi.. I would never stay here again and would not reccomend it. Im sad Expedia actually does business with them
3out of 5
by A verified traveller fromRoma

Posted 29-Aug-2016
Pros: la camera con vista mare è sicuramente un plus che non va trascurato
Cons: il personale della recption
Location: l'hotel è posizionato sulla meravigliosa spiaggia di Bavaro, lontana da qualsiasi centro abitato
tutte le aspettative di questa vacanza hanno avuto conferma nella realtà. è un bellissimo hotel anche se un po datato; buona la ristorazione, ottime le pulizie e i servizi in generale. l'unico neo è la reception che considera Cliente il tour operator e non certo il turista che è ospitato. per i servizi supplementari a richiesta normalmente non è accettata la carta di credito e si fa fatica ad ottenere le ricevuto dei pagamenti cash.
3out of 5
by A verified traveller

A very bad start ¡!!¡!!!!!

Posted 16-Aug-2016
They didn't have my room for me when I got they Sent me to another hotel which was only a one bed accommodation ,not including my flight was better than an hour late in which we lost the hole day
3out of 5
by A verified traveller frommiami

About average not to repeat

Posted 2-Aug-2016
Worse internet service , only connection around lobby area
3out of 5
by A verified traveller

There are other better hotels

Posted 9-Jul-2016
Upon arrival to the hotel, we were asked for a printed copy of the voucher. Showing the voucher# on the expedia app was not sufficient and without wifi and no international data, it was a 3 hour check in. One of the staff just stopped responding to our questions or even looking at us once he came to know that we did not have a paper voucher. Other then this one staff member, all the other staff members were extremely polite and helpful. The premise is not so clean and we could see pools of spilt coffee and water. The hotel rooms are not so fancy but sufficient. If you are like me looking for good standards, don't go there. In the omlet bars, stir fry bars and other made to order spots be ready to get more then you asked for as the same utensils like spoons are used. We had a hard time (in broken spanish) to let them know not to use the same spoons and having 2 vegetarians in the group was much more difficult. The beach is awesome and the pools are well kept.
2out of 5
by A verified traveller fromCleveland OH

I've had a better time in jail

Posted 30-May-2016
NOT 4 STARS. MAYBE 2. Horrible staff, no wifi, no night life, pool closes at 7pm and restaurants at 9:30pm. Air conditioning broken in 2 rooms on 2 different nights. Hotel was hard to deal with due to language barrier. Food was mediocre at best. Very pushy excursion sales staff at hotel. They'll offer to sell you drugs though... GO ANYWHERE ELSE. ANYWHERE. SPEND THE EXTRA MONEY FOR A NICER RESORT.
5out of 5
by A verified traveller

Beautiful Experiencw

Posted 17-May-2016
Loved all the employees! Great costumer service!!