Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromRoma

Posted 29-Aug-2016
Pros: la camera con vista mare è sicuramente un plus che non va trascurato
Cons: il personale della recption
Location: l'hotel è posizionato sulla meravigliosa spiaggia di Bavaro, lontana da qualsiasi centro abitato
tutte le aspettative di questa vacanza hanno avuto conferma nella realtà. è un bellissimo hotel anche se un po datato; buona la ristorazione, ottime le pulizie e i servizi in generale. l'unico neo è la reception che considera Cliente il tour operator e non certo il turista che è ospitato. per i servizi supplementari a richiesta normalmente non è accettata la carta di credito e si fa fatica ad ottenere le ricevuto dei pagamenti cash.
3out of 5
by A verified traveller

A very bad start ¡!!¡!!!!!

Posted 16-Aug-2016
They didn't have my room for me when I got they Sent me to another hotel which was only a one bed accommodation ,not including my flight was better than an hour late in which we lost the hole day
3out of 5
by A verified traveller frommiami

About average not to repeat

Posted 2-Aug-2016
Worse internet service , only connection around lobby area
3out of 5
by A verified traveller

There are other better hotels

Posted 9-Jul-2016
Upon arrival to the hotel, we were asked for a printed copy of the voucher. Showing the voucher# on the expedia app was not sufficient and without wifi and no international data, it was a 3 hour check in. One of the staff just stopped responding to our questions or even looking at us once he came to know that we did not have a paper voucher. Other then this one staff member, all the other staff members were extremely polite and helpful. The premise is not so clean and we could see pools of spilt coffee and water. The hotel rooms are not so fancy but sufficient. If you are like me looking for good standards, don't go there. In the omlet bars, stir fry bars and other made to order spots be ready to get more then you asked for as the same utensils like spoons are used. We had a hard time (in broken spanish) to let them know not to use the same spoons and having 2 vegetarians in the group was much more difficult. The beach is awesome and the pools are well kept.
2out of 5
by A verified traveller fromCleveland OH

I've had a better time in jail

Posted 30-May-2016
NOT 4 STARS. MAYBE 2. Horrible staff, no wifi, no night life, pool closes at 7pm and restaurants at 9:30pm. Air conditioning broken in 2 rooms on 2 different nights. Hotel was hard to deal with due to language barrier. Food was mediocre at best. Very pushy excursion sales staff at hotel. They'll offer to sell you drugs though... GO ANYWHERE ELSE. ANYWHERE. SPEND THE EXTRA MONEY FOR A NICER RESORT.
5out of 5
by A verified traveller

Beautiful Experiencw

Posted 17-May-2016
Loved all the employees! Great costumer service!!
4out of 5
by Andrea fromSchweiz

Tolle All-inclusive Strandferien

Posted 16-May-2016 on Hotels
Sehr schöne Hotelanlage mit grossem Pool.Genügend Sonnenliegen am Pool und am Strand erhältlich. Beachbar wurde leider zur Zeit umgebaut. Essen war abwechslungsreich und sehr gut. WLan ganz schlecht und nur in der Reception.
4out of 5
by A verified traveller fromorange, ca

Great value. Slightly higher than budget hotel,

Posted 15-May-2016 on Orbitz
Tip: extra at checkin and see if you can get an ocean front room in bldg 5, but there's a lot of great ocean view rooms in almost every bldg. All staff was great on site. If u have used baseball hats or little mcdonalds toys or crayons feel free to bring for the hotel staff when you check out or during game your trip. The AC is AWESOME in all the rooms. You can ask the gardeners for a fresh coconut and tip them. Book your excursions ahead of time if you are limited on time. Food is typical hotel all inclusive food, Wednesdays are authentic DR local food. So sad I missed it.
5out of 5

Ótimo Hotel - super recomendo

Posted 12-May-2016 on Hotels
Foi sensacional. Hotel enorme, lindo e bem cuidado.
2out of 5
by A verified traveller fromUK

Great location but.........

Posted 21-Apr-2016
Pros: The beach and pool area, fresh omelettes at breakfast.
Cons: Lots! The rooms need renovating, the food could be improved in the restaurants. Add a lounge area near the beach bar to enjoy the view.
Location: Beachside location is great so good for sunbathing, swimming and walking on the beach.There are a few souvenir shops, dive shop and parasailing nearby
We spent a week here and paid the extra for an ocean suite but the room quality was very poor. The view was superb but the furnishings were shabby, chipped and rusting! Shower head and towel rail were loose, ceiling panels corroded and water dripping through the light fitting from the room above! The quality of the room did not reflect the photographs on the website and left us disappointed. Be prepared to pay extra for the safe! The buffet food was good (although a lot of the cheese and cold meats are processed) and also offers freshly cooked food options (stir fry for example) but this is not conducive to eating with your fellow guests. For example one of us was eating whilst the other was standing in line waiting! The restaurant food was very hit and miss and a good meal was the exception rather than the norm! Stick to the fish as the meat was generally over cooked. The wine in the all inclusive was barely drinkable! The snack bar food is just that - frozen burgers and hot dogs (unpleasant), pizza (okay) & chips. Beach and pool are excellent, clean and plenty of sunloungers though keep away from the activity area if you want peace and quiet. "Communal holidays" are not our thing but circumstances took us there and the entertainment was good. Considering there are so many people there isn't much waiting around & service is generally quick. Photographers can be a bit of a pest and we were accosted by the time share folks! Great location but the quality needs to be improved!