Ratings based on 248 Verified Reviews

3.5 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Um....Lesson Learned

Posted 27-Jan-2017
Pros: The staff was soooooo nice very accommodating to request we had and definitely made sure we were taken care of and our needs were met.
Cons: The cuisine!
Location: Horseback riding and the going on the dune buggies were so much fun, the visit to the cave was AMAZING!
My god sister and I chose to come to celebrate our 30th birthday. To be honest I literally had the most peaceful vacation as far as relaxation goes(due to time spent on the beach) however the over all experience was something that had it's hits and many misses. The food wasn't that great AT ALL but the staff in the buffet restaurant as well as the front desk staff and the laundry lady was so sweet even with the language barrier. The front desk was very helpful with the exception of Naomi, needless to say she is NOT trustworthy and is quick to switch her story/her words when confronted. Last but not least we had an unexpected and unwanted guest...BED BUGS! Although I wasn't affected, my god sister was bitten multiple times by bed bugs in our room that was near the beach. The toilet had to be flushed twice in order for it to actually flush properly. Although we were treated fairly nice by the wait staff I will not be visiting this establishment again.
4out of 5
Recommended
for Everyone
by A verified traveller fromUruguay

Vacation December 11-22 2016

Posted 27-Dec-2016
Really enjoyed my vacation at vik! Staff is wonderful, animation staff is the absolute best. The food is good, but there is room for improvement. The beach is lovely. The people who help book excursions are great, but a little too pushy. A few changes to make: get the WiFi fixed! The people who want to talk to you and give the free gifts need to back off a lot. When I say no thanks, I do not appreciate them touching me and asking when am I not happy. Finally, I think the gardens need a little more love. Overall a great vacation!
4out of 5
Recommended
for Everyone
by A verified traveller fromNew York

Small resort right on a beautiful beach

Posted 10-Dec-2016
Not fancy, not 5 star but very nice cozy resort. If you like self-serve this is the right resort. Check in and out unexpected fast. Wi-fi available only in the main lobby. Food typical Caribbean, very good with different options every day. Entertainment ok. Tourists mainly from Europe and Canada. I will definitely go back.
4out of 5
Recommended
for Everyone
by A verified traveller fromPittsburgh

Posted 28-Sep-2016
Pros: the hut umbrellas
Cons: food
Location: location was perfect loved the beach
pleased with the resort and loved the hut umbrellas on the beach. Wish there were more choices of restaurants.
5out of 5
Recommended
for Everyone
by A verified traveller fromcolombia

Nice hotel nice pools nice beach

Posted 14-Sep-2016
The experience was amazing.... good location and amenities
2out of 5
by A verified traveller

Posted 9-Sep-2016
Initially placed in building that was being renovated. We had "clean" towels that had permanent stains. Falsely advertised Vichy shower spa treatment - which a factor in booking this hotel.
1out of 5
by A verified traveller

Terrible

Posted 8-Sep-2016
You get what you paid for. Spend a few more dollars and stay at a real resort. Their all inclusive is bad, no choices, their service is horrible.. They want to charge you extra for some restaurants etc. they do t have a restaurant or room service and not to mention there is NO Wi-fi.. I would never stay here again and would not reccomend it. Im sad Expedia actually does business with them
3out of 5
by A verified traveller

A very bad start ¡!!¡!!!!!

Posted 16-Aug-2016
They didn't have my room for me when I got they Sent me to another hotel which was only a one bed accommodation ,not including my flight was better than an hour late in which we lost the hole day
3out of 5
Recommended
for Everyone
by A verified traveller frommiami

About average not to repeat

Posted 2-Aug-2016
Worse internet service , only connection around lobby area
5out of 5
Recommended
for Everyone
by A verified traveller fromNew York, NY

Posted 19-Jul-2016 on Orbitz
Pros: Though the hotel was older; it was kept spotless! Staff were always smiling an accommodating even though working long hours.
Cons: More accurate desciptions of excursions. Son-in-law went to windsurf and found board to be worn/outdated ;wi-fi was almost impossible to connect to.
Hotel was spotless, staff extremely accommodating; our needs were taken care of even though not all understood English. Have no complaints about accommodations. Foods however; the meats overall were overcooked to my taste - though I believe may be a cultural difference - didn't matter whether bacon, burgers or steaks. Speciality restaurants were great! Seafood, Italian and the best for me was the Mexican; both for food and one of the best margarita's I've had in a long time. Biggest complaint of my fellow travelers was that in all inclusive package, top shelf alcohol was not included. Excursions offered by on ground personnel were a joke. None of the packages were what we signed up for. ie.: snorkling package - bartered down from $80 to 65.00 pp. What we got was 1.5 hour ride to site, stopping off to shop for 45 min on the way(didn't want to shop), only getting 15mins to snorkle, and then being taken to beach for 3.5 hours, followed by a booze-stop over. Was a good day- but not what we had paid for.