Ratings based on 273 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from NY, NY

1St Time All Inclusive Experience

Posted 28-Aug-2017
Being my first visit to the island, I did not plan accordingly. Did not anticipate seclusion of the property. No easy access to the city. 99% of guests were all European. My being Black, I did not find the atmosphere too friendly. (Even had one unfriendly encounter with a German fellow; 1/2 my age, twice my size, & rude)! Also, quality of the food at 2 seperate meals was not worth it. (Even though it was inclusive. Cocktails too were sub-par, as none were premium brands). Facilities are nice, & staff very pleasant, but experience needed to be supplemented with other activities/interests.
5 out of 5
Recommended
for Everyone
by A verified traveller from Albuquerque, New Mexico

Stunning hotel right on the beach

Posted 23-Aug-2017
Me and my cousins took a week long girls trip to the DE in July for my birthday, it was the best vacation of my life. All the staff is super friendly they make you feel like family. Pablo our bartender was fantastic made the perfect drinks. The hotel was clean and the food was amazing. The beach was clean and beautiful! It's an experience I will never forget it felt like home, and We will be going back in January for TWO WEEKS! can't wait
1 out of 5
by A verified traveller

Got food poisoning, terrible staff

Posted 17-Aug-2017
Pros: Nothing
Cons: Everything
Got food poisoning at this resort, and had to be sent to the emergency room outside the resort which cost over $800. The hotel staff didn't check on us or offer any reimbursement for the expense at the emergency room. When we tried to ask for reimbursement, they said they wouldn't be able to and didn't even apologize for what had happened. Had to got o the emergency room again once we arrived in NY and the results were the same as in DR, it was a stomach bug gotten from food or water at the resort. We did not go outside the resort, so it wasn't anything from outside. We sent the doctor reports over to the hotel to prove to them that it was from the food consumed there and they still said they will not be able to reimburse anything back. The staff was unapologetic about what had happened. This was a terrible experience, we went on vacation to relax and enjoy, and ended up sick, and spending a lot more money. I would not recommend anyone staying here.
3 out of 5
by A verified traveller from New Britain, CT

Needs Updating

Posted 14-Aug-2017
Pros: Most hotel staff were friendly
Cons: facilities , bar, food, wifi (there is none at all only in the lobby)
It was just OK not a place to return too. Staff was friendly. The entire hotel needs upgrading and or updating. Food was just ok, the bar and drink selection was bad and watered down. Good for families on a budget.
1 out of 5
by A verified traveller

APPALLING

Posted 21-Jul-2017
The staff has the most disgusting attitude. Unhelpful and everything is NO before you even ask. Internet not available. Cable TV only in Spanish and terrible image. DO NOT STAY THERE. They are ambitious liars who did not deliver as advertised
1 out of 5
by A verified traveller

Not recomendet

Posted 21-Jul-2017
Just came from punta cana ,i am not first time in dominican republic but this hotel is the bad one ,only what is good is the beach the rest of the stuff is terrable no service at all , no internet at the room only at the hall and many other bad thinks ,maybe for other people it is resonable but not for the americans
2 out of 5
by A verified traveller

Posted 13-Jul-2017
Great staff.. but very cheap hotel good for a family on a budget.
Comment from Hotel Management
3-Aug-2017 by Edward Diaz, Hotel Management
we are happy you enjoyed your vacations and we hope you come back next time.
2 out of 5
by A verified traveller

You'll lose weight

Posted 12-Jul-2017
The food was terrible! We ate at every restaurant and were not pleased. The best food was the pizza at the outdoor grill
4 out of 5
Recommended
for Everyone
by A verified traveller from HTX

Good hotel. Even better location!

Posted 9-Jul-2017
We stayed for the first week of July. Weather was perfect except for one day when it was overcast (it had thunderstorms the night before, we watched the lightning on the beach as a bonus, with the 4th of July fireworks too). The location is perfect with a great beach too. The restaurants were pretty good and the food was nice and changed each day too considering it's all inclusive and usually isn't that nice. The room service was non-existent though. We asked for water before bed one night as our fridge wasn't filled one day and it took an hour to get to us. We also asked for bath towels one night as the house keeping took old towels but didn't replace them with any! Took another hour to get them. Overall it's pretty good value for the price you pay. Great location, good food, facilities need an update.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice location in the best beach.

Posted 3-Jul-2017
Pros: The staff were really friendly and willing to help any time.
Cons: Lunch opening times could be longer
Location: The location was great. Really near the beach and the swimming pool
The hotel was really comfortable. The food was good.
Comment from Hotel Management
19-Jul-2017 by Edward Diaz, Hotel Management
we are happy you enjoyed your holidays in our hotel. we hope you can come back to our hotel