Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

There are other better hotels

Posted 9-Jul-2016
Upon arrival to the hotel, we were asked for a printed copy of the voucher. Showing the voucher# on the expedia app was not sufficient and without wifi and no international data, it was a 3 hour check in. One of the staff just stopped responding to our questions or even looking at us once he came to know that we did not have a paper voucher. Other then this one staff member, all the other staff members were extremely polite and helpful. The premise is not so clean and we could see pools of spilt coffee and water. The hotel rooms are not so fancy but sufficient. If you are like me looking for good standards, don't go there. In the omlet bars, stir fry bars and other made to order spots be ready to get more then you asked for as the same utensils like spoons are used. We had a hard time (in broken spanish) to let them know not to use the same spoons and having 2 vegetarians in the group was much more difficult. The beach is awesome and the pools are well kept.
2out of 5
by A verified traveller fromCleveland OH

I've had a better time in jail

Posted 30-May-2016
NOT 4 STARS. MAYBE 2. Horrible staff, no wifi, no night life, pool closes at 7pm and restaurants at 9:30pm. Air conditioning broken in 2 rooms on 2 different nights. Hotel was hard to deal with due to language barrier. Food was mediocre at best. Very pushy excursion sales staff at hotel. They'll offer to sell you drugs though... GO ANYWHERE ELSE. ANYWHERE. SPEND THE EXTRA MONEY FOR A NICER RESORT.
5out of 5
by A verified traveller

Beautiful Experiencw

Posted 17-May-2016
Loved all the employees! Great costumer service!!
2out of 5
by A verified traveller fromUK

Great location but.........

Posted 21-Apr-2016
Pros: The beach and pool area, fresh omelettes at breakfast.
Cons: Lots! The rooms need renovating, the food could be improved in the restaurants. Add a lounge area near the beach bar to enjoy the view.
Location: Beachside location is great so good for sunbathing, swimming and walking on the beach.There are a few souvenir shops, dive shop and parasailing nearby
We spent a week here and paid the extra for an ocean suite but the room quality was very poor. The view was superb but the furnishings were shabby, chipped and rusting! Shower head and towel rail were loose, ceiling panels corroded and water dripping through the light fitting from the room above! The quality of the room did not reflect the photographs on the website and left us disappointed. Be prepared to pay extra for the safe! The buffet food was good (although a lot of the cheese and cold meats are processed) and also offers freshly cooked food options (stir fry for example) but this is not conducive to eating with your fellow guests. For example one of us was eating whilst the other was standing in line waiting! The restaurant food was very hit and miss and a good meal was the exception rather than the norm! Stick to the fish as the meat was generally over cooked. The wine in the all inclusive was barely drinkable! The snack bar food is just that - frozen burgers and hot dogs (unpleasant), pizza (okay) & chips. Beach and pool are excellent, clean and plenty of sunloungers though keep away from the activity area if you want peace and quiet. "Communal holidays" are not our thing but circumstances took us there and the entertainment was good. Considering there are so many people there isn't much waiting around & service is generally quick. Photographers can be a bit of a pest and we were accosted by the time share folks! Great location but the quality needs to be improved!
5out of 5
by Gabriel fromBaumholder, Germany

Perfect Vacation

Posted 19-Apr-2016 on Hotels
I spent 8 days with the family, wife and 8 year old son. We all had a great time. Perfect vacation. Excellent beach, Excellent pool, Excellent Food, and Excellent entertainment. I recommend it to everyone. All inclusive, and if you enjoy seafood you most attend the seafood night. The seafood was amazing !!!!!!!. We are planning to make it our Family spot. Perfect Vacation .
2out of 5
by A verified traveller fromNew York

the food is not that good..

Posted 14-Mar-2016
Got sick from the food in this place, also we ask for a room in first floor, because we ha ve a baby and the stroller, and like on porpouse they give us last floor the fartest room, two nigths after, and because we beg them they change us... A lot of people from north Eourope, they spit everywhere is disgusting, and smoke like crazy everywhere, not.a good place to be with a baby...
4out of 5
by A verified traveller fromMichigan

Average Hotel Good Beach

Posted 21-Feb-2016
Pros: Peaceful and calm
Cons: the food and attitude of staff toward guests
Location: isolated location. Shopping at punta cana plaza nothing else nearby
My wife and I have stayed several times at this hotel. It is pleasing and comfortable but nothing exceptional. The food is edible like all hotel buffets, and gets boring after 1 week. Most items are self serve and the staff generally ignores you. If you like to sit back and relax and not be bothered by anyone, this is a good hotel. If you want to be waited on continuously not going happen at this hotel. Since we know some of the staff we were treated differently from other guest that are not repeat customers. In general the hotel staff shows very little interest in the guests and their comfort.
3out of 5
by wilmar evelio fromColombia

es bueno pero...

Posted 8-Jan-2016 on Hotels
En términos generales el hotel está bien. Se nota un esfuerzo por mucha parte del personal por tener atender bien al turista. La playa está bien y la vista es espectacular. No me gustó que no respetaron el tipo de habitación de reserva. En el voucher que llevé desde Hoteles.com se mencionaban unas características de la habitación que no cumplieron. cuando se hizo el reclamo dijeron que ese tipo de habitaciones tenían un costo mayor y que no había cambio. lo cual fue irrespetuoso.
1out of 5
by A verified traveller fromNew York City

Beach proximity was the only good thing about this

Posted 5-Jan-2016
Food = the worst I'd ever had Rooms = dirty and uncomfortable Staff = miserable and not helpful Amenities = none The only good thing about this trip was the weather. Definitely stay elsewhere!!!
4out of 5
by A verified traveller

Posted 22-Dec-2015
Pros: IT WAS GOOD
Cons: CLEAN THE ROOMS BETTER AND HAVE ALL BATHROOM TOILETRIES FILLED FULL NOT HAVE WAY AND MAKE SURE THERE IS WATER IN THE ROOLS
THE OVER ALL EXPERIENCE WAS GREAT THE DOWN FALL FIRST OFF GIVEN THE WRONG ROOM, ROOM WAS NOT REALLY THAT CLEAN, NO DRINKING WATER IN ROOM AND BALCONY SLIDING DOOR DID NOT LOCK, TOILETRIES WERE HALF FULL