Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
64% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from UK

Great location but.........

Posted 21-Apr-2016
Pros: The beach and pool area, fresh omelettes at breakfast.
Cons: Lots! The rooms need renovating, the food could be improved in the restaurants. Add a lounge area near the beach bar to enjoy the view.
Location: Beachside location is great so good for sunbathing, swimming and walking on the beach.There are a few souvenir shops, dive shop and parasailing nearby
We spent a week here and paid the extra for an ocean suite but the room quality was very poor. The view was superb but the furnishings were shabby, chipped and rusting! Shower head and towel rail were loose, ceiling panels corroded and water dripping through the light fitting from the room above! The quality of the room did not reflect the photographs on the website and left us disappointed. Be prepared to pay extra for the safe! The buffet food was good (although a lot of the cheese and cold meats are processed) and also offers freshly cooked food options (stir fry for example) but this is not conducive to eating with your fellow guests. For example one of us was eating whilst the other was standing in line waiting! The restaurant food was very hit and miss and a good meal was the exception rather than the norm! Stick to the fish as the meat was generally over cooked. The wine in the all inclusive was barely drinkable! The snack bar food is just that - frozen burgers and hot dogs (unpleasant), pizza (okay) & chips. Beach and pool are excellent, clean and plenty of sunloungers though keep away from the activity area if you want peace and quiet. "Communal holidays" are not our thing but circumstances took us there and the entertainment was good. Considering there are so many people there isn't much waiting around & service is generally quick. Photographers can be a bit of a pest and we were accosted by the time share folks! Great location but the quality needs to be improved!
2 out of 5
by A verified traveller from New York

the food is not that good..

Posted 14-Mar-2016
Got sick from the food in this place, also we ask for a room in first floor, because we ha ve a baby and the stroller, and like on porpouse they give us last floor the fartest room, two nigths after, and because we beg them they change us... A lot of people from north Eourope, they spit everywhere is disgusting, and smoke like crazy everywhere, not.a good place to be with a baby...
4 out of 5
by A verified traveller from Michigan

Average Hotel Good Beach

Posted 21-Feb-2016
Pros: Peaceful and calm
Cons: the food and attitude of staff toward guests
Location: isolated location. Shopping at punta cana plaza nothing else nearby
My wife and I have stayed several times at this hotel. It is pleasing and comfortable but nothing exceptional. The food is edible like all hotel buffets, and gets boring after 1 week. Most items are self serve and the staff generally ignores you. If you like to sit back and relax and not be bothered by anyone, this is a good hotel. If you want to be waited on continuously not going happen at this hotel. Since we know some of the staff we were treated differently from other guest that are not repeat customers. In general the hotel staff shows very little interest in the guests and their comfort.
3 out of 5
by wilmar evelio from Colombia

es bueno pero...

Posted 8-Jan-2016 on Hotels
En términos generales el hotel está bien. Se nota un esfuerzo por mucha parte del personal por tener atender bien al turista. La playa está bien y la vista es espectacular. No me gustó que no respetaron el tipo de habitación de reserva. En el voucher que llevé desde Hoteles.com se mencionaban unas características de la habitación que no cumplieron. cuando se hizo el reclamo dijeron que ese tipo de habitaciones tenían un costo mayor y que no había cambio. lo cual fue irrespetuoso.
1 out of 5
by A verified traveller from New York City

Beach proximity was the only good thing about this

Posted 5-Jan-2016
Food = the worst I'd ever had Rooms = dirty and uncomfortable Staff = miserable and not helpful Amenities = none The only good thing about this trip was the weather. Definitely stay elsewhere!!!
4 out of 5
by A verified traveller

Posted 22-Dec-2015
Pros: IT WAS GOOD
Cons: CLEAN THE ROOMS BETTER AND HAVE ALL BATHROOM TOILETRIES FILLED FULL NOT HAVE WAY AND MAKE SURE THERE IS WATER IN THE ROOLS
THE OVER ALL EXPERIENCE WAS GREAT THE DOWN FALL FIRST OFF GIVEN THE WRONG ROOM, ROOM WAS NOT REALLY THAT CLEAN, NO DRINKING WATER IN ROOM AND BALCONY SLIDING DOOR DID NOT LOCK, TOILETRIES WERE HALF FULL
5 out of 5
by Jesus Augusto

This traveller left a rating score only Posted 17-Dec-2015 on Hotels
5 out of 5
by A verified traveller from Atlanta, GA

Amazing beach, hotel & grounds

Posted 15-Dec-2015
Amazing beach, clear blue water, plenty of lounge chairs. Room was amazing, we were upgraded at checkin to the cayena side & had an amazing suite at no extra charge. The cayena side also had its own private pool and a nicer beach area & wifi in the rooms & pool area. Staff was attentive & kept our mini fridge stocked & room clean. Food was great, all but one restaurant was included at no extra charge. Several bars located around the grounds (included) and they did not skimp on the alcohol. The drinks were amazing. The grounds were gorgeous and well maintained & at night it was all lit up for Christmas, very pretty. I would definitely stay here again.
4 out of 5
by THARCILLA from Florianópolis

BBB DO ALL INCLUSIVE

Posted 11-Dec-2015 on Hotels
Hotel bonito em otima localizacao, e tudo incluido por um otimo preco! So peca em alguns pontos, como kids club um pouco mal cuidado, wifi so na recepcao... Os passeios extras sao carissimos! Tem um mercadinho dentro do hotel, porem vende tudo em dolar e tb e'caro, leve tudo de casa.... protetor, chapeu, itens de higiene, pois la sera uma facada! A comida e' boa, mas no final da estadia vc enjoa, prefira os restaurantes a la carte a noite, comemos um ceviche otimo e outros pratos com frutos do mar! Durante o dia, ficavamos na piscina ou praia e tomavamos os drinks do bar (rum excelente) e os laches (pizza hamburguer e batata frita) que tem a disposicao no self service. Nao tem luxo, mas no final das contas vc fica num lugar otimo, descansa, come, bebe, nao gasta nada, muito menos do que um resort desse porte no Brasil!
2 out of 5
by Heidi W

Did not impress

Posted 6-Dec-2015 on Orbitz
We arrived after 14+ hours of traveling and they told us they were sending us to a different resort for 1 night (they tried to make it sound like a perk because we were special). We told them we did not want to do that after traveling so long, but we had no choice. They gave us $90.00 towards an excursion to compensate. I found the staff behind the counters to be kind of rude. The buffet was good but not very varied from day to day, basically same thing every night with a slight variation to a couple things. I would not recommend unless it is A LOT cheaper than other resorts. The other resorts we saw were a lot nicer. Punta Cana Princess, where they sent us the 1st night, was really nice and more friendly.