Ratings based on 268 Verified Reviews

3.5 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller

APPALLING

Posted 21-Jul-2017
The staff has the most disgusting attitude. Unhelpful and everything is NO before you even ask. Internet not available. Cable TV only in Spanish and terrible image. DO NOT STAY THERE. They are ambitious liars who did not deliver as advertised
1 out of 5
by A verified traveller

Not recomendet

Posted 21-Jul-2017
Just came from punta cana ,i am not first time in dominican republic but this hotel is the bad one ,only what is good is the beach the rest of the stuff is terrable no service at all , no internet at the room only at the hall and many other bad thinks ,maybe for other people it is resonable but not for the americans
2 out of 5
by A verified traveller

Posted 13-Jul-2017
Great staff.. but very cheap hotel good for a family on a budget.
Comment from Hotel Management
15-Jul-2017 by Edward Diaz, Hotel Management
we are happy you enjoyed your vacations and we hope you come back next time.
2 out of 5
by A verified traveller

You'll lose weight

Posted 12-Jul-2017
The food was terrible! We ate at every restaurant and were not pleased. The best food was the pizza at the outdoor grill
4 out of 5
Recommended
for Everyone
by A verified traveller from HTX

Good hotel. Even better location!

Posted 9-Jul-2017
We stayed for the first week of July. Weather was perfect except for one day when it was overcast (it had thunderstorms the night before, we watched the lightning on the beach as a bonus, with the 4th of July fireworks too). The location is perfect with a great beach too. The restaurants were pretty good and the food was nice and changed each day too considering it's all inclusive and usually isn't that nice. The room service was non-existent though. We asked for water before bed one night as our fridge wasn't filled one day and it took an hour to get to us. We also asked for bath towels one night as the house keeping took old towels but didn't replace them with any! Took another hour to get them. Overall it's pretty good value for the price you pay. Great location, good food, facilities need an update.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice location in the best beach.

Posted 3-Jul-2017
Pros: The staff were really friendly and willing to help any time.
Cons: Lunch opening times could be longer
Location: The location was great. Really near the beach and the swimming pool
The hotel was really comfortable. The food was good.
Comment from Hotel Management
19-Jul-2017 by Edward Diaz, Hotel Management
we are happy you enjoyed your holidays in our hotel. we hope you can come back to our hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Chichago area

Excellent stay

Posted 3-Jul-2017
This place was just awesome to stay for our trip to Pinta Cana. Only thing that threw it off a little was the sales people hitting on you every time you walk by them. Nice rooms excellent beach. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, nice beach

Posted 7-Jun-2017
Hotel stuff were super helpful and polite. The outside vendors were a little too pushy and insistent. Other than that the beach was beautiful, good food and they always had interteiment at night. The price for the all inclusive deals were great and super affordable .... highly recommended
5 out of 5
Recommended
for Everyone
by A verified traveller from K

Love this place

Posted 5-Jun-2017
VIK is just what we're looking for any tropical vacation
2 out of 5
by A verified traveller from CLEARWATER FLORIDA

Bed Bugs!

Posted 4-Jun-2017
Pros: The landscaping and pool
Cons: Clean bug free bedding
Location: directly on the beach
I have traveled all over the world and have never had a room this bad. The pillows were like rocks as were the mattresses. There were 2 beds in the room after not sleeping restfully the first night and waking up with bed bug bites I tried the second bed, it was just as bad. Management said they would fumigate the room but I still had bed bug bites.The musty smell of the room was overwhelming and affected my breathing. I was in room 5013 ocean view. The food was fine keeping in mind that this is the Dominican Republic.The man at guest services was very rude when I asked about going off property... They would prefer you spend your money at the resort in my opinion.Please keep in mind that any taxi you take from the property the hotel will get a commission because they allow them on the property. The same goes for excursions the hotel will get a percentage. I suggest shopping and pricing before you go if you want to add excursions to the trip. Keep in mind also the Dominican Hustle, not the dance lol. There are three prices in the DR first the gringo price, the highest they can try to get then the resident gringo price which may be half what they are asking and finally the Dominican price which is about one quarter of their first quote but you will seldom if ever get that price. I will not go back to Punta Cana although most of the Dominicans are friendly and helpful the beaches here in Clearwater Florida are nicer and you can drink the water.I would also recommend negril