Ratings based on 255 Verified Reviews

3.5 out of 5
65% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-May-2017
The hotel was clean the staff helpful food amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Small hotel

Posted 24-May-2017
Pros: It is small and i can walk to everything
Cons: Please put out rum raisin ice cream I asked but the madre didn't understand english!
Location: This hotel was close to the airport, but on May 22 we waited 25 minutes at the Grand Pallidium Hotel the couple never came out to get on the bus I thi
I was there on May 17,2017 and people are still resvering umbrellas, a Russian girl came up to me as I was under some ones umbrella minding my own business when she was pulling my towel from under my head she was mad because there were no more umbrellas left so she sat on some ones towel and stayed, she wanted me to leave but I hung in there I was there before her! I see how rude they are at the buffet table taking all the fresh fruit butting up in front of you like they never saw fresh fruit before! Besides rude Russians I had a nice time .
5 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland

Great resort friendly atmosphere

Posted 16-May-2017
Even though it's a resort, it's quaint while nestled in the palm trees and perfect near the beach with a large pool and a great selection of excursions and an amazing staff..!!! My room was a superior room and truly inviting and comfortable with Great AC! We will definitely be back for future visits!
3 out of 5
by A verified traveller

Um....Lesson Learned

Posted 27-Jan-2017
Pros: The staff was soooooo nice very accommodating to request we had and definitely made sure we were taken care of and our needs were met.
Cons: The cuisine!
Location: Horseback riding and the going on the dune buggies were so much fun, the visit to the cave was AMAZING!
My god sister and I chose to come to celebrate our 30th birthday. To be honest I literally had the most peaceful vacation as far as relaxation goes(due to time spent on the beach) however the over all experience was something that had it's hits and many misses. The food wasn't that great AT ALL but the staff in the buffet restaurant as well as the front desk staff and the laundry lady was so sweet even with the language barrier. The front desk was very helpful with the exception of Naomi, needless to say she is NOT trustworthy and is quick to switch her story/her words when confronted. Last but not least we had an unexpected and unwanted guest...BED BUGS! Although I wasn't affected, my god sister was bitten multiple times by bed bugs in our room that was near the beach. The toilet had to be flushed twice in order for it to actually flush properly. Although we were treated fairly nice by the wait staff I will not be visiting this establishment again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Uruguay

Vacation December 11-22 2016

Posted 27-Dec-2016
Really enjoyed my vacation at vik! Staff is wonderful, animation staff is the absolute best. The food is good, but there is room for improvement. The beach is lovely. The people who help book excursions are great, but a little too pushy. A few changes to make: get the WiFi fixed! The people who want to talk to you and give the free gifts need to back off a lot. When I say no thanks, I do not appreciate them touching me and asking when am I not happy. Finally, I think the gardens need a little more love. Overall a great vacation!
3 out of 5
by A verified traveller from Seattle

Beach side all inclusive hotel seemed great.

Posted 26-Dec-2016 on Orbitz
Pros: Beautiful beach and pool, manicured grounds, friendly staff mostly.
Cons: The food and beverages for sure. And the rooms. Very poor condition, stinky and ill functioning.
Location: Virtually no shopping, activities were mostly several hours away, and the hawkers in the hotel were relentless.
The hotel seemed great at first. Beautiful location, lovely huge pool and manicured grounds, and lots of bars everywhere. Unfortunately they said they had 5 restaurants but really only had two open. They decided to construct a new dining deck two days before Christmas and the sounds of saws and hammers etc. right next to the pool went non-stop for 24 hours. The alcohol available at the numerous bars was completely watered down and tasted terrible. There was not even any real alcohol available to purchase. Our room smelled so bad from mold we burned candles and had both windows open the whole time. The rooms fan didn't work either. Also, the wifi worked only in the lobby and was sporadic. I would never go there again. Yes, first world problems in the third world, but it certainly cost enough to warrant better.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Small resort right on a beautiful beach

Posted 10-Dec-2016
Not fancy, not 5 star but very nice cozy resort. If you like self-serve this is the right resort. Check in and out unexpected fast. Wi-fi available only in the main lobby. Food typical Caribbean, very good with different options every day. Entertainment ok. Tourists mainly from Europe and Canada. I will definitely go back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh

Posted 28-Sep-2016
Pros: the hut umbrellas
Cons: food
Location: location was perfect loved the beach
pleased with the resort and loved the hut umbrellas on the beach. Wish there were more choices of restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from colombia

Nice hotel nice pools nice beach

Posted 14-Sep-2016
The experience was amazing.... good location and amenities
2 out of 5
by A verified traveller

Posted 9-Sep-2016
Initially placed in building that was being renovated. We had "clean" towels that had permanent stains. Falsely advertised Vichy shower spa treatment - which a factor in booking this hotel.