Beach/ocean view
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Reviews of Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

5 out of 5
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive
Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 515 out of 716 reviews" "
Rating 8 - Good. 119 out of 716 reviews" "
Rating 6 - Okay. 35 out of 716 reviews" "
Rating 4 - Poor. 23 out of 716 reviews" "
Rating 2 - Terrible. 24 out of 716 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Edily F. on Apr 19, 2024
Dear Christopher, Thank you for rating us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

10/10 Excellent

Brandon Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Edily F. on Apr 15, 2024
Dear Brandon Joel, Thank you for rating us, we appreciate the time you took to leave your feedback on your recent stay at our resort. We look forward to the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property
Stayed 6 nights in Mar 2024
Response from Edily F. on Apr 15, 2024
DearThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing sevice from our butler Carlos
Stayed 3 nights in Mar 2024
Response from Edily F. on Apr 2, 2024
Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

8/10 Good

Daniel, Aledo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, some meals were great others not. I had to cancel one room the day before due to an illness however the hotel refused to refund me.
Stayed 4 nights in Mar 2024
Response from Edily F. on Apr 15, 2024
Dear Daniel, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are sorry that your stay has been marred by the situations that we external, we will be sharing your comments with the corresponding department, your comments are very important to us as they allow us to find our point of improvement in order to offer and ensure a high-quality service. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F. Social Media Coordinator

6/10 Okay

Rajat, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff are very nice. This place is very quiet and repaxing.
Stayed 2 nights in Mar 2024
Response from Edily F. on Apr 2, 2024
Dear Yvonne, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole staff was excellent the best would go back
Stayed 4 nights in Mar 2024
Response from Edily F. on Apr 2, 2024
Dear Elizabeth, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible!
Stayed 7 nights in Mar 2024
Response from Edily F. on Apr 2, 2024
Dear Maria, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Heidi Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a vacation. We are already excited to go back. We loved this resort! We stayed in the Preferred Club Bungalow Suite Swim Out with Pool View. This included extra perks like a private beach, pool, seated, two options for al a cart breakfast, and a bar lounge with expedited check-in/out. If you want privacy and a more elevated experience, we highly recommend this over regular suites. The beach and grounds were so clean and well maintained. The ocean was wonderful and crystal clear while the beach was exemplary. The staff were also excellent and made us feel like family. Our butler, Leonardo, was the best. He was very friendly and welcoming. He was helpful and available for all our needs, even checking in on us after our excursions. It was great having a go to person that made our stay special. Coco Chanel and Elisaul from the entertainment team were fun and friendly. Elisaul took us on a 90-minute bike tour of Cap Cana with beautiful views of the ocean. He was so friendly and greeted us all week when we saw him around the resort. Coco Chanel was the best entertainer at karaoke nights by the bar. The Rosewater team, especially Richal and Julia, treated us like friends every time we saw them (pictured along with our butler). Since our suite was right next to Rosewater, their running joke was that we were “the neighbors”. It always made us feel welcome. The bar at the private beach had delicious drinks a dinners were first class.
Response from Edily F. on Apr 2, 2024
Dear Heidi DevonThank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 Excellent

Ryan, Weldon Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!
Stayed 5 nights in Mar 2024
Response from Edily F. on Mar 28, 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

10/10 Excellent

Mavelenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly at this resort.
Stayed 3 nights in Mar 2024
Response from Edily F. on Mar 28, 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

8/10 Good

Sveta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 7 nights in Feb 2024
Response from Edily F. on Mar 28, 2024
Dear Sveta, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 Excellent

Richard S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely beautiful and the staff was second to none. Great beach, beautiful pool, the rooms were spacious and clean and great food options.
Stayed 5 nights in Mar 2024
Response from Edily F. on Mar 28, 2024
Dear Richard, Thank you for sharing with us your experience in our hotel, we are very proud to know that we were able to meet your expectations. Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and courteous staff. Wonderful pools and nice beach. The breakfast buffet was great, but the other meals felt subpar.
Stayed 2 nights in Mar 2024
Response from Edily F. on Mar 28, 2024
Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken notes of your comments and will be sharing them with the responsible department. Your observations are very important to us and we assure you that they will be taken into account. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Katherin May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. Only negative is we missed our first night due to the airport flight delay and they refused to refund us even though we booked an extra night.. they were by no means at max capacity so for a return customer, I would think they would want to try to treat them better and do the right thing but no. Does make me hesitant to return as loyalty is a big deal to us especially when we it was out of our control. Even if they gave us a credit we would have surely used it but they didn’t even respond or seem to care… disappointing..
Stayed 6 nights in Mar 2024
Response from Elizabeth H. on Mar 13, 2024
Dear Katherin May Thank you for your kind rating.Your comments are very important to us, we are glad you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well being during your stay with us. We regret the inconvenience occurred during your stay, we will be sharing your comments with the department responsible for the necessary actions. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H.Social Media Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey y’all! So here’s my honest review of Secrets Cap Cana where me and my spouse vacationed March 4th-8th 2024. Upon arrival the resort is simply amazing and the grounds are well maintained. I have been to DR a few times, but the level of security on the Cap Cana side is unmatched and we definitely felt safe. We got a regular room which faced the garden side and it actually was not bad. From what I was hearing about the preferred side and the cost associated with it, it was not worth it to us because there was not much extra perks that came with it. The room smelled a little weird so would def recommend bringing your own wall plug-in or febreeze just to be safe. The best bar on the resort with the best drinks was the one in the lobby and Jerry was one of the best bartenders. Ok, this may raise a few eyebrows but the food overall was better than most resorts, but it also lacked seasoning and was bland. However, the best restaurant for us was the Hibachi/sushi and the entire staff there was amazing and the most upbeat out of all the restaurants. At the Italian and Steakhouse, men have to wear pants so bring some nice slacks (if you sit outside for Italian men don’t need pants). Just make sure you get there early. Also, if you are any type of true foodie or food critic you would appreciate the plating at this resort. Room service for breakfast was a complete flop and I recommend that you go attend actual breakfast each morning, if you want a good breakfast, but try room service.
Response from Elizabeth H. on Mar 13, 2024
Dear Robert. Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsYour comments are very important to us, that is why we will be sharing your comments with the corresponding departments so that your observations can be taken into account.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Elizabeth HSocial Media Manager

10/10 Excellent

Brady Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Edily F. on Mar 28, 2024
Dear Brady Todd, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

2/10 Terrible

Tracey Lee

Stayed 5 nights in Dec 2023
Response from Elizabeth H. on Jan 23, 2024
Dear Tracey.Thank you for your rating. We deeply regret that we were unable to meet your expectations of your dream vacation. We hope to have the opportunity to serve you again in the future and have the chance to exceed your expectations.Elizabeth H. Social Media Manager.

10/10 Excellent

john

Stayed 6 nights in Dec 2023
Response from Elizabeth H on Jan 8, 2024
Dear John,Thank you very much for leaving these wonderful rate of your recent stay, we are delighted that you enjoyed your stay among us. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Joseph David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Elizabeth H on Jan 8, 2024
Dear Joseph David,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Ernest

Stayed 7 nights in Dec 2023
Response from Elizabeth H on Dec 27, 2023
Dear Ernest,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Omar

Stayed 2 nights in Dec 2023
Response from Elizabeth H. on Jan 15, 2024
Dear Omar Thank you for your score. Look forward to having the opportunity to serve you again in the future. Elizabeth HSocial Media Manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Elizabeth H on Dec 27, 2023
Dear Christine,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

6/10 Okay

Tara

Stayed 3 nights in Dec 2023
Response from Elizabeth H on Jan 8, 2024
Dear Tara, Thank you for the time you spent to rate your recent stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

8/10 Good

George

Travelled with family
Property was small/compact. Live entertainment was good. Service and staff were great. The not so great was the food which tasted like frozen food heated. Seafood restaurant was the worst I can definitely cook better. Steak restaurant was the best. Great rib eye. Drinks were slow and overly sweet at pool and beach
Stayed 6 nights in Oct 2023
Response from Elizabeth H on Nov 4, 2023
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Elizabeth H. Social Media Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was nice
Stayed 3 nights in Oct 2023
Response from Elizabeth H on Oct 21, 2023
Thank you for the great feedback of your recent holiday experience at resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Derrick

Stayed 4 nights in Oct 2023
Response from Elizabeth H on Nov 9, 2023
Dear Derrik, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 Good

Rupal R

Stayed 5 nights in Sep 2023
Response from Elizabeth H on Nov 9, 2023
Dear Rupal, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Elizabeth H on Oct 3, 2023
Dear Briana, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

maria

Stayed 5 nights in Sep 2023
Response from Elizabeth H on Oct 20, 2023
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Resort. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.Elizabeth H. Social Media Manager

8/10 Good

Jose

Stayed 5 nights in Sep 2023
Response from Elizabeth H on Oct 17, 2023
Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Elizabeth H on Sep 27, 2023
Dear David, Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Elizabeth H on Sep 20, 2023
Thank you for the time you spent to rate of your recent stay; guest satisfaction is our number one goal and there is nothing better than achieving that.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 Good

Warren

Liked: Cleanliness, amenities, property conditions & facilities
We came here for our honeymoon and had a pleasant time staying at this resort! Our concierge, Claury, was absolutely wonderful, easily accessible, and so kind! The only things that were lacking was the check-in and check-out process. Couples who arrived after us were getting assistance before us and we had to blatantly ask multiple times for assistance. We felt like this was due to us being a younger couple but we aren’t exactly sure why. Overall, the resort was very clean and relaxing.
Stayed 4 nights in Sep 2023
Response from Elizabeth H on Sep 18, 2023
First of all, we congratulate you on your wedding and we thank you for choosing our hotel for your honeymoon. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Thank you for your lovely comments regarding the service you received from Claury, we will make sure to share your kind words as we know it will mean a great deal to her. We also value your detailed suggestions as our guest’s feedback is truly important to us and we will consciously revise all of your remarks. We are working daily to exceed our guest’s expectations and would love to have the opportunity to host you again soon to offer you a remarkable stay.Elizabeth HSocial Media Manager

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Elizabeth H on Oct 7, 2023
Dear Christina,Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Elizabeth H on Oct 3, 2023
Dear Jin, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H.Social Media Manager

10/10 Excellent

shakeelah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Elizabeth H on Sep 12, 2023
Dear Shakeelah, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Jordan, Anacoco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Elizabeth H on Sep 12, 2023
Dear Jordan,Thank you for the time you spent to share the rate of your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Girls Trip! We had an absolute blast. We all felt safe. The drinks and food were wonderful. My only complaint would be that they let a dog into the pool, when there are signs that clearly state no pets in pool. The beds were a bit hard and I really wish they would let you use the smart tv features in the rooms. It would have been nice to login to Netflix and watch a movie. Other than that, we had a magnificent time. I would def go back to the resort.
Stayed 5 nights in Aug 2023
Response from Elizabeth H on Sep 6, 2023
Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2023
Response from Elizabeth H on Sep 27, 2023
Dear Daniel, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Jodianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Elizabeth H on Sep 6, 2023
Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Elizabeth H on Sep 6, 2023
Thank you for the time you spent to rate your recent stay, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

6/10 Okay

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, Staff amazing but the food and rooms, although beautiful, need some upgrades! We had to live out of our room three times! 5 star staff but 3 star resort
Stayed 7 nights in Aug 2023
Response from Elizabeth H on Sep 5, 2023
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests's feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Elizabeth H. Social Media Manager

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud Could not sleep until very late, once the music was off at 12 at midnight.
Stayed 4 nights in Aug 2023
Response from Elizabeth H on Aug 28, 2023
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please rest assured that the information you have provided will be used accordingly to enhance our future guest's experiences among us and we hope you will visit us again in the future.Elizabeth H. Social Media Manager

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very attentive
Stayed 5 nights in Aug 2023
Response from Elizabeth H on Aug 25, 2023
Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Christine Quynh

Stayed 3 nights in Aug 2023
Response from Elizabeth H on Sep 13, 2023
Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. The room and staff made it special, only reason I’m giving it a 4 star not a
Stayed 2 nights in Aug 2023
Response from Elizabeth H on Aug 20, 2023
Dear Andrew, thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

James Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Elizabeth H on Aug 20, 2023
Thank you for the time you spent to share your rate of your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Elizabeth H on Aug 16, 2023
Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager