3 outdoor pools

Reviews of Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

4.5 out of 5
Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 99 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Michele Rosalia

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return. Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day. Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).
Stayed 7 nights in Feb 2024
Response from Royalton Punta Cana Team on Mar 11, 2024
Dear Michele Rosalia,We would like to thank you for sharing your impressions with us of your stay at Royalton Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

8/10 Good

Marius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Royalton, and it was an incredible experience. The beach was stunning, and the grounds were beautifully maintained. The entertainment was fantastic, and I especially loved the vibe team for keeping the energy up. The resort was very clean, which was great to see. However, there weren't enough sun loungers, which was a bit disappointing. The service was hit or miss. While some staff members were attentive and friendly, others seemed indifferent. One standout was Goorge from the Italian restaurant. His service was exceptional, and he really went above and beyond to make our dining experience memorable. Overall, I had a wonderful time at The Royalton, and I would definitely recommend it to others looking for a beach getaway.
Stayed 5 nights in Mar 2024
Response from Royalton Punta Cana Team on Mar 11, 2024
Dear Marius,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

10/10 Excellent

Angello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, excellent service. Will definitely come back!
Stayed 6 nights in Feb 2024
Response from Royalton Punta Cana Team on Feb 25, 2024
Dear Angello,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Autograph exceeded our expectations. Beautiful, grounds. Amazing Service staff in every dept..Friendly. Helpful. We were not into shopping ,but that certainly was available .Enjoyed the opportunity to use facilities at the Royalton Splash [where our Grandchildren stayed with their parents ],& the Diamond Club where our youngest child stayed ,with his partner. .Great to be able to move throughout . [with option to walk or take a ride] We would definitely return & will highly recommend this Resort.
Stayed 7 nights in Jan 2024
Response from Royatlon Punta Cana Team on Feb 19, 2024
Dear Myrna,We would mainly like to thank you for choosing Royalton Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 Okay

Stacey Elizabeth

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Royatlon Punta Cana Team on Feb 19, 2024
Dear Stacey Elizabeth,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

6/10 Okay

Sarah Victoria Camara Da

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
This hotel was beautiful, but the service was horrible. Our toilet was flooded for the whole time. We told the front desk more than once and they didn’t do anything about it or sent anyone to our room to fix it. definitely would not recommend this hotel if you like activities there is a charge for everything and it is a boring hotel
Response from Royalton Splash Punta Cana Team on Feb 6, 2024
Dear Sarah Victoria Camara Da,We would like to thank you for sharing your impressions with us of your stay at Royalton Splash Punta Cana. We’re saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced you lived during your last stay with us. We thank you for sharing your opinion with us. We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will allow us to change your perception of us.Cordially,

10/10 Excellent

J Socorro Nieto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this resort . Everything was excellent.
Stayed 2 nights in Jan 2024
Response from Royalton Punta Cana Team on Feb 1, 2024
Dear J Socorro Nieto,Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana.We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Kind regards,

6/10 Okay

Nicolae Florin, Pickering

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
How is this possible for a 5 stars property to have rooms facing back fences, power stations (transformers), alley used for all kind of support workers, transportation of all kind of merchandise, at few feets distance to to the door/balcony ?
Stayed 7 nights in Jan 2024
Response from Royalton Punta Cana Team on Feb 1, 2024
Dear Nicolae Florin,We would like to thank you for choosing us as your holiday destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Sincerely,

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever. Food was nasty, the hotel staff didn’t care about explaining about the facilities neither took care of us during dining experience. Would never come back again.
Stayed 2 nights in Jan 2024
Response from Royalton Punta Cana Team on Jan 28, 2024
Dear Laura,Thank you for choosing us for your recent holidays and for the valuable time that you took to let us know about your experiences regarding your stay. We sincerely value your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.We truly regret that you have chosen not to return to Royalton Punta Cana, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience. Kindest regards,

10/10 Excellent

Tacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Royalton Punta Cana Team on Jan 28, 2024
Dear Tacy,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Excellent

yeilin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno me encanto
Stayed 2 nights in Jan 2024
Response from Equipo Royalton Punta Cana on Jan 27, 2024
Estimada Yeilin,Nos complace que haya disfrutado de su estadía con nosotros y que nuestras instalaciones y servicios ofrecidos por nuestro personal hayan sido de la mayor satisfacción.Esperamos sinceramente poder darle la bienvenida nuevamente a usted, a su familia y amigos en nuestro Royalton Bavaro, y le aseguramos que disfrutará de servicios e instalaciones incluso superiores en su próxima visita.Saludos,

6/10 Okay

David Charles, Lancaster

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Jan 2024
Response from Royalton Punta Cana Team on Jan 22, 2024
Dear David Charles,Thank you for your feedback. We will be addressing your concerns.Cordially,

10/10 Excellent

Janet Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Royalton Punta Cana Team on Jan 22, 2024
Dear Janet,Thanks for staying with us. We appreciate your feedback!Cordially,

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Royalton Punta Cana Team on Jan 16, 2024
Dear Rafael,Thank you for your feedback. We will be addressing your concerns.Sincerely,

10/10 Excellent

Reem

Stayed 6 nights in Dec 2023
Response from Royalton Punta Cana Team on Jan 8, 2024
Dear Reem,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Excellent

praveen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food
Stayed 6 nights in Dec 2023
Response from Royalton Punta Cana Team on Dec 29, 2023
Drear praveen,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

10/10 Excellent

Anthony Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Royalton Punta Cana Team on Dec 25, 2023
Dear Anthony,Thanks for staying with us. We appreciate your feedback!Cordially,

4/10 Poor

kassim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Dec 2023
Response from Royalton Punta Cana Team on Dec 25, 2023
Dear Kassim,Thank you for your feedback. We will be addressing your concerns.Cordially,

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien pero es incómodo que estén pidiendo un depósito aparte del cobro, primera vez que en un hotel de RD que me piden eso
Stayed 2 nights in Dec 2023
Response from Equipo Royalton Punta Cana on Dec 22, 2023
Estimado Francis,Nos gustaría principalmente agradecerle que haya elegido Royalton Punta Cana para sus recientes vacaciones y también por tomarse el tiempo de compartir su reseña.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos mucho sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el suyo son nuestra mejor recompensa.Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints what so ever, friendly staff, always there to help, always cleaning. Would return again!
Stayed 3 nights in Dec 2023
Response from Royalton Punta Cana Team on Dec 19, 2023
Dear Crystal,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.It will be a pleasure to welcome you back to our beautiful property again soon.Sincerely,

10/10 Excellent

Nikolle

Stayed 7 nights in Dec 2023
Response from Royalton Splash Punta Cana Team on Dec 22, 2023
Dear Nikolle,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Royalton Splash Punta Cana Team on Feb 6, 2024
Dear Stanley,Thanks for staying with us. We appreciate your feedback!Cordially,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Response from Royalton Punta Cana Team on Jan 28, 2024
Dear Debbie,Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Punta Cana.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, needs more activities and food options
Good: Pools, Beach, Beach/pool chairs, Wifi, Resort layout, room cleaning. Beach was nice and clear water, and pools were very good. Bad: Limited evening/night entertainment, buffet restaurants could have more options like Fajitas, long waiting times in ala carte restaurants and long waiting time for food to be served even after seating (at Mexican Cantina)
Stayed 4 nights in Nov 2023
Response from Royalton Punta Cana Team on Dec 9, 2023
Dear Anonymous,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

10/10 Excellent

Yelena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property beautiful stuff helpful friendly except one towel guy his name Carlos so grampy ask for coffee tips don’t give extra towels
Stayed 7 nights in Nov 2023
Response from Royalton Punta Cana Team on Dec 9, 2023
Dear Yelena,We are very grateful that you have visited us and for your wonderful comments. It is the best motivation to continue offering that quality service that characterizes us!We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 7 nights in Nov 2023
Response from Royalton Punta Cana Team on Dec 9, 2023
Dear Sara,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Cordially,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff. . Beautiful property.
Stayed 4 nights in Nov 2023
Response from Royalton Punta Cana Team on Dec 9, 2023
Dear Michael,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I stayed only a night . However I enjoyed everything the resort had to offer. Staff are courteous and my main focus that premises are very clean. Buffet area beautiful and the variety of food were endless.great night show and had a great time in the sports bar. In the morning they have a fresh fruit juice bar it’s amazing . I definite will return for a longer stay.
Stayed 1 night in Dec 2023
Response from Royalton Punta Cana Team on Dec 9, 2023
Dear Marilyn,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kind regards,

8/10 Good

William, Barceloneta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night entertainment. Transportation from airport to hotel was a bit expensive.
Stayed 4 nights in Nov 2023
Response from Royalton Punta Cana Team on Nov 28, 2023
Dear William,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We would love to have the opportunity to welcome you in the near future so that we can once again offer you an excellent service and continue creating the best experience for you.Sincerely,

10/10 Excellent

Edgar Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Royalton Punta Cana Team on Nov 28, 2023
Dear Edgar,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor, incredible service, relaxing experience
Stayed 1 night in Nov 2023
Response from Royalton Punta Cana Team on Nov 21, 2023
Dear Sarah,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Kind regards,

8/10 Good

Cinthia, Marina del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time and the staff was amazing. However, the property wasn’t clear regarding private transportation requirements. We had scheduled a private transportation to Downtown Punta Cana and even though we were told to speak with Guest services to get the transportation approved, the front gate said this was not approved and wouldn’t let the transport through. Ultimately, we weren’t able to get cleared instructions and put us, the guests, in the middle of this situation. Otherwise, everything was good.
Stayed 8 nights in Oct 2023
Response from Royalton Punta Cana Team on Nov 6, 2023
Dear Cinthia,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit.Kindest regards,

6/10 Okay

Tara Rochelle

Stayed 5 nights in Oct 2023
Response from Royalton Punta Cana Team on Nov 2, 2023
Dear Tara,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Excellent

Roy, New York New

Everything was good
Stayed 3 nights in Oct 2023
Response from Royalton Punta Cana Team on Oct 11, 2023
Dear Roy,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.It was certainly a pleasure hosting you and we look forward to your return.Warm regards from paradise,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Response from Royalton Punta Cana Team on Oct 4, 2023
Dear Jose,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.Your positive comments have been shared with our team and your return to our outstanding resort will be highly anticipated.Sincerely,

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never got new linens, mini fridge. Room was never cleaned. Food wasn’t there. Overall non satisfactory
Stayed 3 nights in Sep 2023
Response from Royalton Punta Cana Team on Sep 24, 2023
Dear Joel,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Okay

Duc

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Poor don't want to come back again!!
Stayed 7 nights in Sep 2023
Response from Royalton Punta Cana Team on Sep 16, 2023
Dear Duc,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We truly regret that you have chosen not to return to Royalton Punta Cana, but should you change your mind, I would like to personally assure you that I will make sure that you will have an amazing holiday experience. Warm regards,

4/10 Poor

Reginald

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Rooms were very plain and old
Stayed 3 nights in Aug 2023
Response from Royalton Punta Cana Team on Sep 6, 2023
Dear Reginald,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Warm regards,

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 7 nights in Aug 2023
Response from Royalton Punta Cana Team on Sep 4, 2023
Dear Jennifer,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Good

Barbara

Travelled with family
Liked: Staff & service, amenities
The entertainment was excellent. The staff especially the young haitian D.J/ entertainer / cook etc. ..were respecfull/ courteous and entairtaining. The food was good. However, our last night the AC and water did not work. It was hot/ sticky and unbearable in that heat eith no AC and water. The room need upgrade.
Stayed 4 nights in Aug 2023
Response from Royalton Punta Cana Team on Sep 2, 2023
Dear Barbara,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kindest regards,

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service, the food variety, the customer service, how clean everything was and how easy it was to find the attractions. The water park is excellent for children and adults.
Stayed 1 night in Aug 2023
Response from Royalton Punta Cana Team on Aug 31, 2023
Dear Jose,Your review of Royalton Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.It will be a pleasure to welcome you back to our beautiful property again soon.Warm regards from paradise,

4/10 Poor

Adonis Perez

Disliked: Cleanliness, staff & service, property conditions & facilities
No good service at all looks employees have no training
Stayed 2 nights in Aug 2023
Response from Royalton Punta Cana Team on Aug 31, 2023
Dear Adonis Perez First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. We sincerely regret your perception of the attitude of some of the members of our staff. Our staff is trained to provide our guests with an efficient and cordial service, and this is acknowledged by our guests. However, your comment is very important to us and we will be addressing these issues with the Team.We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Sincerely,

10/10 Excellent

Hanan Yehia Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Service is excellent
Stayed 5 nights in Aug 2023
Response from Royalton Punta Cana Team on Sep 7, 2023
Dear Hanan Yehia Michael,We would like primarily to thank you for choosing Royalton Punta Cana for your recent holiday and also for taking the time to share your review.We will be glad to welcoming you again in our hotel and assure you that you will enjoy superior services and facilities on your next visit.Kindest regards,

4/10 Poor

Marta

Travelled with partner
Disliked: Amenities
Cucarachas en el cuarto . Siempre había que avisar le limpiaran el cuarto .
Stayed 5 nights in Aug 2023
Response from Equipo Royalton Punta Cana on Aug 28, 2023
Estimada Marta,Nos gustaría agradecerle por compartir con nosotros sus impresiones sobre su estancia en Royalton Punta Cana.La salud y seguridad de nuestros huéspedes es nuestra principal prioridad y cumplimos con los más altos estándares en materia de control de plagas en nuestro establecimiento, el cual es estrictamente controlado diariamente por nuestros responsables de higiene y seguridad.A pesar de los inconvenientes que experimentó durante su estadía, realmente esperamos que pueda concedernos el honor de darle la bienvenida nuevamente para cambiar la percepción que se llevó con usted y convertirla en una experiencia Royalton memorable.Sinceramente,

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Royalton Punta Cana Team on Aug 22, 2023
Estimada Ambar,Thanks for staying with us. We appreciate your feedback!Sincerely,

8/10 Good

Shakeena Teleshia, Phila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and the kids enjoyed our stay. Our butler Cristan was excellent. Great food options friendly staff I just felt the room wasnt great. My fav was the hibachi restuarant
Stayed 4 nights in Jul 2023
Response from Royalton Punta Cana Team on Aug 17, 2023
Dear Shakeena Teleshia,Thanks a lot for your kind and sincere appreciation of our resort. It is truly an honor to hear of the flawless vacation time you had while staying at Royalton Punta Cana.It will be a pleasure to welcome you back to our beautiful property again soon.Kind regards,

10/10 Excellent

Tammie Ladyredd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Royalton Punta Cana team on Aug 17, 2023
Dear Tammie Ladyredd,Thanks for staying with us. We appreciate your feedback!Sincerely,

6/10 Okay

Vicky

Travelled with family
Disliked: Staff & service
Staff was rude and unfriendly. Food was just okay, nothing great. Staff was not helpful when trying to gather information about activities, restaurants, or other hotel things
Stayed 7 nights in Jul 2023
Response from Royalton Punta Cana Team on Aug 7, 2023
Dear Vicky,We would like to thank you for sharing your impressions with us of your stay at Royalton Punta Cana. We sincerely regret your perception of the attitude of some of the members of our staff. Our staff is trained to provide our guests with an efficient and cordial service, and this is acknowledged by our guests. However, your comment is very important to us and we will be addressing these issues with the Team.Despite the inconveniences that you experienced during your stay, we truly hope that you can grant us the honor of welcoming you back to change the perception you took with you and change it into a memorable Royalton experience. Kindest regards,

10/10 Excellent

Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, but the casino was not even comparable to the hard rock casino five minutes away. The roulette table did not have the board that showed you all the previous marvel spins, which is extremely important if you’d like to play roulette. Other than that, it was a very nice resort.
Stayed 4 nights in Aug 2023
Response from Royalton Punta Cana Team on Aug 9, 2023
Dear Hayden,Our major objective is to create guest experiences through great and impressive service to all of our guests. We are very happy to know that you and your family had a great time at our beautiful hotel.We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!Warm regards from paradise,

2/10 Terrible

OELMY

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything started off bad from the beginning. I booked two rooms with diamond club and they tried to put is in different resorts. Check in was horrible. Luisa in diamond club was rude and un sympathetic to my needs. Four hours later after i finally got the rooms on the third floor with no elevator.. then the ac didn't work in one of the room's. I checked out the next day. I do not recommend to anyone.
Stayed 4 nights in Jul 2023
Response from Royalton Punta Cana Team on Aug 4, 2023
Dear OELMY,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We would like also to apologize for the issues you experienced at check-in and with the assignment of your room. We have taken good notes about your observation and we will work towards preventing these kinds of issues in the future. We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Best regards,