6/10 Okay
Michele Rosalia
Travelled with family, Travelled with group
Mar 10, 2024
Liked: Cleanliness, property conditions & facilities
For other comparable resorts in the area, it’s got some issues that impacted our stay and we wouldn’t return.
Positive: the room was nicer than other resorts and didn’t have that musty wet smell. The bartenders were friendly and the resort itself is maintained well. The kids club workers were great and would take our kids for crafts each day.
Negative: they didn’t refill the minibar with water unless we called each day. We didn’t have hot water between 5pm-6pm to shower. Housekeeping staff hang out outside your room and pressure you to attend a Royalton rewards meeting. You'll wait on line for 30 mins for dinner that isn’t very good. The pool is nice but deep and there aren’t enough chairs and by 8:30 they’re all taken with towels and items. By noon there’s no towels available but they come back around 2:30. There was a raw sewage smell on the walk between the hotel and Splash which has the water park and at one point what I believe was raw sewage came up from a crack in the sidewalk and covered my sandals and the bottom of my outfit. The water park has the kids area (must be less than 1.2 meters) and the bigger slides (greater than 1.2 meters) and they are strict. Wouldn’t let my 7 and 8 year old use the kid slides but the big slides dump into water about 4 feet 8 inches deep so my son struggled when he came down but the lifeguard wouldn’t go into the water to help him and said to me “can’t you swim?” (Luckily a dad coming out a different slide grabbed my kid).
Michele Rosalia
Stayed 7 nights in Feb 2024