This property is a mixed bag. Aesthetically, it is beautiful. Lots of areas to relax in, pools are clean, and some staff were very kind. The downside is a bad one - trying to find a restaurant to eat on property is akin to participating in the Hunger Games.
We have 3 rooms, 7 people and every day we have been told that it is not possible for us to eat dinner together at any point of our 4 day trip. This is absolutely ridiculous. Upon arrival, only one of our party members were told that there is a whatsapp chat with the property in which we can make dinner reservations. We have attempted to reach out daily and without any proper response. Guests are expected to stand in a line by 9am to book dinner reservations. On our first day, we went to reception and guest services twice to do this and they told us they could do nothing to help us. Then, they told another member and myself that they WILL put us down for dinner reservations for day 2 and 3. Day 2 morning and we stood in the reservation like just to find out we have been lied to and there was no reservation made. They have split up 7 people in 3 different restaurants at three different times.
They lied to us about the whatsapp, about the reservations, and on their website. They do not care to help you. They did not help us make a reservation at a restaurant off property. The two dinners we have had made us wait 2 hrs.
Ensuring we have food should not be a concern for a trip we have paid around $1k per person for.