This property is beautiful, and our rooms (largest double suite with private jacuzzi and pool) was incredible! The only disappointment was the food. uggg! We had the worst food we've ever had on a vacation, here. This was our first time staying at an all-inclusive and this was my biggest concern. Reservations were difficult to get but we got them and the food even at their best restaurants, was subpar at best. The Rockin' R or something like that, sports bar, was definitely the worst one. I couldn't believe they were allowing that quality of food come out. It was obviously frozen first and hardly edible. The steak house was so disappointing. The drinks were terrible. The only decent food we got was at the ceviche bar and the crepe truck. The guy who made the crepes was one of our highlights. He was such a joy! So sweet and crepes were an awesome sweet treat while we listened to the live music. Give this guy a raise!
We had 1 room issue- there was sand in our kids outdoor jacuzzi the 2nd night we were there... meaning someone else had been there. We hadn't gone to the beach yet and used it the night before in fresh swimsuits. I called the front desk and just simply got an apology. Nothing else. It was a little unsettling because the jacuzzi is right outside where my children sleep. We noticed a few things pointing towards someone using the private pools but the jacuzzi was just a bit too close. Other than that our stay was good.