Ratings based on 871 Verified Reviews

3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Amazing!!!

Posted 19-Feb-2017
Lots to do for kids. We brought our three. Beautiful grounds. Good food. Great staff! The rooms need some updating But they were fine. We are already planning our return!!!
Comment from Hotel Management
20-Feb-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at Occidental Caribe.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Manager Occidental Caribe
5out of 5
Recommended
for Everyone
by A verified traveller fromm

un bello paraíso para la familia

Posted 17-Feb-2017
un hotel maravilloso, me encantó lo amplio que es todo, las habitaciones todas con balcón, las 9 buffet de comida una delicia, en el casino hay wife free todo impeccable bello el park acuático mis hijos disfrutaron y el personal todos amables. Sin duda volveré.
3out of 5
by A verified traveller fromboston

Posted 17-Feb-2017
Costomer service terrible , room bedroom discust smell bed
1out of 5
by A verified traveller fromNew york

BEDBUGS & ROACHES!!!!! STAY AWAY

Posted 16-Feb-2017
We (group of 12 in 4 separate rooms) got to the hotel and check in is at 3pm.... we were told some of the rooms were not ready...go eat something and the rooms should be ready in 20 mins... 45mins later we were told to come back in another 30 mins. Long story short....we didn't get the rooms til 4:30. Food: Low quality, flies buzzing all over the buffet Room 5108.... everything looked fine...in the day time. Stay tuned Room 5112....this was one of the late rooms. Floor was wet...and we had no towels Room 5113..... large dead roach found under pillow on 2nd bed. 4th room no problems Room 5108- 3:20am.... my 76yr old dad calls me frantically... he says there's bedbug in his room... shows me the bed (3 bedbugs he just killed and blood stains) and one trying to crawl out of site, which I crushed it....again more blood. We call the front desk, they send someone over, we show him the squashed bed bugs and blood and he tells us we are wrong, those aren't bed bugs....we google "bedbugs" show him, and he still isn't convinced. He then transfers us to room 5122 and that room had yellow and brownish stains on the white sheets...pretty easy to point out. So they transfer my parents again, to room 41 something... imagine how upset my 76yr old dad is to switch rooms twice at 3something in the morning... needless to say he's didn't sleep the rest of the night and felt itchy... If we weren't a group of 12, we would've checked out right then and there. MANAGERS DID NOTHING, STAY AWAY
3out of 5
by A verified traveller fromNew York, NY

Desatentos

Posted 14-Feb-2017
Nunca ponian las bebidas en el minibar. Tenia que pedirlas. Las toallas del baño no las cambian a tiempo. La comida poco variada y la que hay muy simple. Chek in 3pm y las reservas de restaurantes terminan a las 3pm.
Comment from Hotel Management
17-Feb-2017 by Marcos Castillo, Hotel Management
Estimado Huésped Agradecemos su decisión de visitarnos para tener sus vacaciones en Punta Cana. Aunque lamentamos sinceramente su desilusión con su estancia en nuestras instalaciones, nos gustaría darle las gracias por compartir su opinión, ya que nos ayuda a identificar las áreas de mejora y actuar de inmediato con el fin de mejorar la experiencia de nuestros clientes en el futuro. Lamentamos leer acerca de su descontento con el servicio en la habitación, en Occidental Caribe nos esforzamos por proporcionar la eficiencia total en esta área, somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos al 100% en nuestros hoteles, por lo que le aseguramos ampliar nuestras investigaciones al respecto. Lo mismo con nuestra área de alimentos ya que nuestros chef se encargan de elaborar una selección de platos variados diariamente, sobre todo en nuestro bufete, el cual está disponible para la cena a partir de las 6 de la tarde, en especial para nuestros huéspedes que arriban a una hora vespertina. Le saludamos desde Punta Cana y esperamos que en un futuro decida visitarnos nuevamente. Director Occidental Caribe
2out of 5
by A verified traveller fromC

Not the best experience

Posted 7-Feb-2017
The pool and beach location were perfect but unfortunately the hotel stay was not. The staff was not very helpful or friendly. Restaurant facilities are not open at all hours and reservations were booked leaving us with a less than desirable buffet. We didn't have towels in our room and took until midnight for someone to bring us some. The fridge does not come stocked and alcohol selections at the bar are slim. We were disappointed with this stay.
Comment from Hotel Management
10-Feb-2017 by Marcos Castillo, Hotel Management
Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel, it is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We also apologize that your request for replacement of towels in your room has not arrived on time, our housekeeper team will be informed of this situation, as our quality standards allow replacements of everything necessary in the rooms daily. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Best Regards! Director Occidental Caribe
3out of 5
Recommended
for Everyone
by A verified traveller fromCape Town, South Africa

Nice hotel, on a very beautiful beach.

Posted 2-Feb-2017
Pros: Location.
Cons: Food.
Room: Very basic, but clean. The bathroom was a bit sad, and the shower had no water pressure. We stayed in one of the rooms in the northern half of the property which face onto the Hotel Riu Republica's pool area which is VERY loud during the day. Fortunately it gets quiet after hours. Hotel Common Areas are mostly clean, modern and well-kept. The pool areas and gardens are lovely. Food: The buffet was a complete disappointment. Do yourself a favor and ensure you book at the restaurants for meals. Drinks are weak. Hotel staff are mostly accommodating, many struggle with English (this didn't really put me off, but some travellers should be aware). Best tip: Bring your own reusable cup (the bigger the better). Avoiding plastic cups is not only better for the environment, but you get bigger drinks, and sometimes stronger drinks. It's a win-win for the hotel and guest.
Comment from Hotel Management
2-Feb-2017 by Marcos Castillo, Hotel Management
Dear Guest Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Manager Occidental Caribe
2out of 5
by A verified traveller fromVirginia

Nice Hotel but not so nice food and service!

Posted 1-Feb-2017
Pros: Nice architecture and layout and clean beach (not so much clean on the pools)!
Cons: Quality of the food, staff attitude and room amenities!
Location: The hotel is far from the closest city and difficult to get around.
In a nutshell it is a beautiful hotel with a nice layout but not so nice when it comes to food and service. It's kind of secluded and difficult to get around the area. We got sick and we found it far to go to the closest small town and very expensive if used the in house doctor. As far as the food concerns, comparing to many other hotels we have been in Mexico and Central America, it was not good, especially in the main self service dining room. Even though there were a bunch of stuff on the buffet but the quality of the material used were low. For example during the two weeks stay we weren't able to get a beef dish even stake that was tender (even hard to cut it with knife, obviously using low grade meat) or the seafood was very smelly and all we ate was just some chicken and vegetables and fruit with a limited selection. The quality of the food was better if prior reservation was made on the other restaurants in the evening. In general the service was not acceptable. It was hit and miss, sometimes you could find someone that genuinely was a good person and was nice too you but lots of attitude or carelessness from majority of the staff! and it wasn't just us, we heard it from other guests too! The room was just Okay. Couldn't get much water coming from the shower head and found roaches a couple of times! The hotel has lots of potentials but has a very "WEAK MANAGEMENT". Need a new management with better sense of customer service and care for quality!!!
Comment from Hotel Management
4-Feb-2017 by Marcos Castillo, Hotel Management
Dear Guest, We are quite surprised and dismayed by the content of your review regarding your holiday at Occidental Caribe , please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We also regret that our food service couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths, we take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests, we work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services, once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards! Director Occidental Caribe
4out of 5
Recommended
for Everyone
by A verified traveller fromPR

Lovely hotel

Posted 28-Jan-2017
It was a great experience. I was in my honeymoon with my husband and had a blast. The only thing I'll change is the staff kindness. They're not nice at all. But overall..LOVED IT
Comment from Hotel Management
28-Jan-2017 by Marcos Castillo, Hotel Management
Dear Guest First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
4out of 5
Recommended
for Everyone
by A verified traveller fromSan francisco, CA

Nice hotel close to the beach. Fun by poolside too

Posted 20-Jan-2017
Pros: Rooms, Pool area, Drinks at bar
Cons: Towel inventory, Front desk information & Customer service (varies by person sitting on the other side of the desk)
Location: Beach, drinks, fun
Rooms - 4 stars. Good rooms and clean. We got the ocean facing room. Front desk information & Customer service - Front desk and customer service could definitely get better with their communication process. I wish they could give detailed information about the restaurants and the reservation process. I would suggest providing this information in a booklet in the room - that way customers don't have to call/go to the customer service rep to ask basic questions such as how/where to reserve a table at restaurants Pool area - Pool area is great Towels - Towel shortage.. all 5 days. Big problem for a resort that is beach facing and has a big pool. Build you towel inventory guys! Drinks at bar - 5 stars.. great drinks - very generous on the alcohol (I guess that is one of the perks of an all-inclusive)
Comment from Hotel Management
30-Jan-2017 by Marcos Castillo, Hotel Management
Dear Guest, In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. In our check in, as in Guest Service, there is the information necessary for our guests to be oriented at all times, in addition to our staff is trained to provide assistance in what is needed. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards! Director Occidental Caribe