4/10 Poor
Shareeta
Travelled with family
Jun 1, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Title: Disappointing Stay Despite Beautiful Grounds and Friendly Staff
I recently stayed at Occidental and unfortunately, my experience was not as pleasant as I had hoped. I had to change rooms twice due to issues with dust, cleanliness, and general upkeep. The first room I was given reminded me more of a motel than a resort, with paint peeling off the walls and a generally outdated feel.
The second room was slightly better, but it still had its problems. The TV did not work, and by the third day, the toilet stopped flushing. These issues significantly impacted my stay, as having functional amenities is a basic expectation.
The best aspect of this resort was undoubtedly the staff. They were friendly, helpful, and truly made an effort to accommodate my needs. The grounds of the hotel are also beautiful and well-maintained, offering a pleasant environment.
However, the rooms themselves desperately need renovation and a higher standard of cleanliness. I consider myself a humble traveler and not high maintenance, but these rooms did not meet even basic expectations.
Overall, while the people and the setting of the resort have great potential, the rooms require serious attention to make this a desirable place to stay.
Shareeta
Stayed 4 nights in May 2024