Ratings based on 3,448 Verified Reviews

4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, Fl

Excellent hotel

Posted 26-Jun-2017
Pros: The staff, the rooms, the beach, the pool, spa, everything
Cons: Maybe more golf carts to move around especially on the busy days. Everything else is perfect.
Location: parasailing, horse riding, bugy, Saona Island, Coco Bongo discotec, a lot of water activity like dolphins, etc
I always stay at Melia is a beatiful hotel, the hotel staff are so friendly and helpfull. I'll recomended to my family and friends. Food is amazing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best hotel for girls trip

Posted 25-Jun-2017
My stay here was very nice. It was actually a girls trip to get away from the US. But it's also a great place for a family vacation. I pretty much love all the restaurants here
3 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia Suburb

Excellent Service and Staff, Some Room Quirks

Posted 24-Jun-2017
I stayed in the Level Adults Only side of the Melia. It was a very close walk to the pools and beach but far enough away that the room was quiet and not too much foot traffic coming by. The trolleys and golf carts were a convienant way to get around and made seeing the rest of the resort very easy. The staff and service was phenomenal, they had engaging activities on the Adults Only side. I went for a girl's trip with one other coworker, I would probably return with a romantic partner for my next trip. The Adults Only side was quiet and relaxing but definitely geared towards couples as opposed to the Caribe/Tropical side seeming to be geared more towards families. Our room has some odd quirks, we had the maintence people come out no short of 4 times to fix our toilet and the sink hardly drained. I also called about a lizard that was in our shower (tiny and harmless) but the gentleman at the front desk claimed language barrier and what I would hope was a joke asked if I meant a cat, dog or butterfly was in my shower. Despite calling on three separate occasions at 6 AM no one came to assist with out lizard visitor and I eventually removed him myself. I do wish they provided the Level guests with an activity scheduled on the Caribe/Tropical side because I felt like we missed out on some fun shows, but that was not a huge issue... I'd suggest anyone traveling should suggest the itenirary for the week.
4 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Good one

Posted 16-Jun-2017
I liked all in the hotel. It was a excellent experience
5 out of 5
Recommended
for Everyone
by A verified traveller from New Mexico

Nice huge hotel close to the beach

Posted 15-Jun-2017
Good customer service. The kids zone is very nice, the ladies are super friendly with the kids. Food is good. Entertainment is enough. The classes on the beach and the pool are great. We enjoyed this hotel, the weather was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Jun-2017
The hotel is as advertised,the staff,food and scenery is beyond explanation. A wonderful place to visit and spend your vacation.
4 out of 5
by A verified traveller from NJ

Not hotel for family

Posted 12-Jun-2017
I just returned from this hotel, it's as if the hotel staff always expected a tip.The cleanliness of the room was very disappointing. The matresses looked old, the bathrooms are quite outdated. (rust on them) And out of the three rooms we got, only one didn't smell humid. They smelled old and wet. The hotel is so big that it makes it quite inconvinient if you go with family checking in on different days. You will get split far away. So make sure you tell reception you need a room close to eachother. It took me almost two hours to get a room close to my family. Upon arrival we ran to the bartender to recommend drinks and enjoy the experience and he just looked at us and handed over the menu. Very unpersonable.
4 out of 5
Recommended
for Families
by A verified traveller from Washington DC

Vacation 2017

Posted 11-Jun-2017
Pros: Have several choices for different restaurants
Cons: Can use more fans- the place is so hot and uncomfortable to stay and eat. We had a family suite and the beds are too small.
Location: Location was great.
The hotel is nice, people are nice, nothing that will make you say WOW- good service, good food.
Comment from Hotel Management
13-Jun-2017 by Lusidania Jiménez / Web Community Liaison, Hotel Management
Dear Mia, Thank you for having shared your experience as well as your observations. We are glad to know that despite any inconvenience, you had an enjoyable time.
3 out of 5
by A verified traveller from Connecticut

concerns of resort

Posted 11-Jun-2017
The resort is beautiful, but very large. Beach is a far walk and transportation does not come in a timely manner. Resort staff .. with the exception of room staff, was not friendly and majority did not speak English making communication very difficult.
Comment from Hotel Management
13-Jun-2017 by Lusidania Jiménez / Web Community Liaison, Hotel Management
Dear Carol F, Thank you for your feedback. We regret not being able to fulfill your expectations; which is why we would like to extend a sincere apology for the impressions you had from the areas you specify. Rest assured our colleagues will be taking corrective measures in order to reinforce our services and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable vacation

Posted 6-Jun-2017
The place was a lot nicer than we expected. The room was big and spacious. Staff members was very attentive, although the food was okay. We didn't get chance to try all the restaurants, just beware not all the restaurant open everyday. Some only open 3 times a week. There are restaurants we want to try but closed. we will definitely go back again...
Comment from Hotel Management
13-Jun-2017 by Lusidania Jiménez / Web Community Liaison, Hotel Management
Dear Guest, We are very pleased to know your vacation experience was as pleasant as expected. We definitely will be looking forward your next visit.