concerns of resort
The resort is beautiful, but very large. Beach is a far walk and transportation does not come in a timely manner. Resort staff .. with the exception of room staff, was not friendly and majority did not speak English making communication very difficult.
Comment from Hotel Management
13-Jun-2017 by Lusidania Jiménez / Web Community Liaison, Hotel Management
Dear Carol F,
Thank you for your feedback. We regret not being able to fulfill your expectations; which is why we would like to extend a sincere apology for the impressions you had from the areas you specify. Rest assured our colleagues will be taking corrective measures in order to reinforce our services and facilities.