Warning: Do Not Stay Here If You Value Cleanliness and Service Our stay at Meliá Caribe Beach Hotel in Punta Cana was a disappointment. As Expedia members, it was nice to see our names upon arrival, but problems started immediately. We were three families wanting adjacent rooms but were ignored and placed far apart, which was highly inconvenient.
Our room was not what we booked: we requested a king bed with a child's bed but got two queen beds and a dirty couch with hair. Concerned for our children's health, we contacted the staff, who only pushed the beds together and cleaned the room. Our original room was unavailable.
Transportation was a nightmare. The shuttle trains were always full, and the drivers ignored us. Our butler, Any Liriano de León, was the worst part with her unhelpful and rude attitude. We paid an additional $250 for a room upgrade, which also had issues: the lights were out, and the room was infested with mosquitoes due to the door being left open.
The food was another major disappointment. At the buffet, the grilled chicken tasted like fish because it was cooked on the same grill. Our children barely ate anything because the food was unappetizing. We all ended up with a stomach bug, except the kids who only ate rice.
Overall, while the hotel looks nice, the poor food, unhelpful staff, and unclean rooms made our stay unpleasant. I do not recommend this hotel unless you only care about aesthetics.