There are many reasons why people keep returning to The Bahia Principe in Punta Cana and after one week staying at the LUXURY ESMERALDA this year I can honestly say The directors, staff, cleaning workers, construction workers, animation team, client relations, chefs, waiters, Bell boy, cleaning and housekeeping to the Managers, assistance and list goes on and on. All of these people working at this resort put in long hours and hard work to make the guest experience an unforgettable time. The Bahia Principe has become a second home. Where workers remember your name even after 5 years. They take the customer service experience very seriouly and after going for over 10 times I will continue to go there again and again. Thank you to everyone that took part in making my vacation this year in April an unforgettable holiday. See you soon.