Impressive Resort & Spa Punta Cana – All Inclusive

Unfortunately, this was one of the most terrible experiences we have on a hotel. I've never seen so much unprofessional treatment and harrasment of sellers of memberships on any hotel until this. We arrived 3:00, took about two hours to check in, (usual time here) they make us improve because otherwise we couldn't get some amenities that supposed to be included They give us one room after several visits to the lobby and complaints at 6:40, the other one at 9:00PM. We didn't eat until 7:30, because you need to make a reservation (In an all inclusive resort?) When we got one of our rooms we got cut by smashed crystals in the bathroom, the door of the bathroom didn't close, the sink was broken, and there were hair on the floor and blood in the courtains and lamp shade. They offered to change rooms but, in the next day (after 3:00PM) When they improve your room, they make us change (erase) our review that was already posted. Food is good, but the service is terrible. In the mornings buffet is like a jungle of hungry people chasing waitresses to get coffee or water. Half of the personnel in the hotel works for the other half, and the directives are aware of that. During our time we just heard same complaints of every other guests about same issues. The only place we enjoyed was the spa, that service were extremely professional. We witness a drowned person at the beach, the personnel of the hotel didn't react on time (or at all).The person die. Terrible experience, bad hotel.

Well kept property, nice beach and pools. Everything else was ok, nothing special.

It was wonderful the staff was great will definitely come back