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Reviews of Bahia Principe Grand La Romana - All Inclusive

4.5 out of 5
Bahia Principe Grand La Romana - All Inclusive
Carretera San Pedro de Macoris-La Romana, Km 12, Ramón Santana, La Romana

Reviews

8.4

Very good

Rating 10 - Excellent. 774 out of 1411 reviews" "
Rating 8 - Good. 336 out of 1411 reviews" "
Rating 6 - Okay. 164 out of 1411 reviews" "
Rating 4 - Poor. 70 out of 1411 reviews" "
Rating 2 - Terrible. 67 out of 1411 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniella

Travelled with family
Excellent can’t wait to come back love the resort!
Stayed 5 nights in Apr 2024

8/10 Good

joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love el pescadero restaurant was excellent. I didn't like the light shout down twice and animation was poor.
Stayed 5 nights in Apr 2024

8/10 Good

Della

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at the resort. This is more of a relaxing escape from me versus partying, but that is definitely also an option on the resort. The staff is great and friendly, and the entertainment is great as well! The beaches aren’t Crystal blue but they are very clean with lots of lounge chairs on the beach and by the pool. The grounds of the property are absolutely stunning with mango avocado and coconut trees everywhere. The only negative thing that I have to say about the resort is that there is very little warm water to shower with so if your fan of cold showers then this is your place. The food was also very decent with the huge selection of fresh tropical delicious fruit every day. The à la cart restaurant we visited was very, very mediocre and the food on the buffets are much better.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear DellaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Sandra Savitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 week. No complains. Did not need to leave the resort for anything everything could be found on property
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear SandraThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Teresa Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing vacation. Never ending choices of delicious foods to enjoy. Everyone we met went above and beyond to make our vacation the best Highly recommend The Bahia Principe La Romana
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Dear TeresaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

sharaz

Liked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Estimada SharazGracias por tomatr parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Marilyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are friendly and accomodating, the property is so clean, beautiful and organized. Rooms is excellent. Best thing about my experience is that we requested to have a connecting room for my brother in law family as they have 3 teen age kids and also us to be right beside each other ( 3 rooms) they did not guarantee it first but we got what we requested. The swim up pool is amazing, the restaurant and food is well organized, different food choices everyday and every meal. Though the place is excellent and would highly recommend, there is always a room for improvement. It would be nice if the staff speaks basic english so guests can communicate with them. Entertainment should also be english as most guests dont understand spanish, pool should also be available to swim late night as guests came to enjoy to have access at the pool anytime , specially in a hot weather. Also the a la carte restaurant is always fully booked would have wanted to experience it with the family, suggest that every guest should have an opportunity to dine in if they choose to walk in. Thank you for our amazing time. We will surely come back again.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear MarillinThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

4/10 Poor

JENNA, SALISBURY

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were very accommodating and worked hard to meet needs of the guests. It was hard to make dinner reservations and there are only three Al a carte options. Our beach view room was great but I have been to much better resorts.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear JennaWe appreciate you sharing these valuable comments about your stay. It is the best reward for our team and a great motivation to continue providing quality service. Our mission is to exceed our guests' expectations and we are pleased to know that we have achieved this. Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments concerned. In this way, we will be able to take the necessary measures to meet the expectations of our guests. Once again, thank you very much for sharing your experience with us.

8/10 Good

gheidymar e

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience but there are few things that could actually be better especially the shower since there is absolutely not pressure coming out means it’s very hard to take a good shower and if you have long hair it takes forever to get rid of shampoo or soap in general you want to get clean after being in the beach or anything and this is hard with the little water we get. Hotel is very pretty, staff are amazing! Only one lady called (myleidy) was awful and nasty attitude. Food and drinks are great and my room was beautiful!!
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear GheidymarWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Maia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose Marte captain at el pescador and in the buffet was amazing and very accommodating helped us all throughout our trip since day one. Amazing service from him and making us feel welcome and preparing a surprise for a birthday as well.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear MaiaThank you for taking the time to appreciate our services.

10/10 Excellent

Alma

Travelled with partner
We had a great time, staff was very friendly ♥️ food was great
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear AlmaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice overall! Looking forward to return.
Stayed 6 nights in Mar 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear MariaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimada AmyGracias por tomar parte de su tiempo y valorar nuestros servicios

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es vieja. El hotel es más de persanas mayor. Los cuartos viejos y el aire de mi cuarto no funcionaba. La varieda en la comida super limitada y la calidad no es la mejor.
Response from Juliana Hendrickson on Apr 23, 2024
Estimada JessicaApreciamos sinceramente sus comentarios con respecto a su reciente estancia en nuestro hotel. Gracias por tomarse el tiempo de comunicar su experiencia a nuestros revisores. La opinión de nuestros clientes es extremadamente valiosa para nosotros ya que nos da la oportunidad de verificar el cumplimiento de las directrices establecidas, así como para asegurar que trabajamos hacia la mejora continua de nuestros servicios. Nos gustaría presentarle nuestras más sinceras disculpas por cualquier inconveniente o dificultad que haya podido experimentar durante su estancia. Nuestro principal objetivo es siempre satisfacer las necesidades de nuestros huéspedes y lamentamos sinceramente que no haya quedado completamente satisfecho con nuestros servicios.

4/10 Poor

Eliot

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great treatment by the staff, the beer had a really bad taste and the food also, the A/C did not work properly.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear EliotWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Very good resort
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear AlexanderThank you for taking the time to appreciate our services.

10/10 Excellent

Ozkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear OzkanThank you for taking the time to appreciate our services.

8/10 Good

Yolanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and caring and the beach and pool are wonderful.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear YolanneThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests

10/10 Excellent

Bernardo

Travelled with family
Liked: Amenities
Estamos muy feliz con todo. Los trabajadores de entretenimiento son muy amables y agradables. Estamos muy contentos con todos. Los cuartos están limpios y la comida muy buena. Lo recomiendo mucho!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimado BernardoGracias por tomarse el tiempo de comunicarnos que ha tenido una fantástica estancia en nuestro hotel. Es alentador saber que hemos cumplido todas sus expectativas, excelentes servicios, personal y unas vacaciones de ensueño en el Caribe. Nos emociona saber que conseguimos nuestro objetivo, el pleno disfrute, relax y satisfacción de nuestros huéspedes.

6/10 Okay

Alexander

Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimado AlexanderGracias por tomar parte de su tiempo y valorar nuestros servicios

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Okay
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 24, 2024
Estimada Gloria Gracias por tomar parte de su tiempo y valorar nuestros servicios

6/10 Okay

Julio

Travelled with family and small children
Liked: Cleanliness, staff & service
Property provides average value around facilities, staff is very friendly, good food variety, a la carte restaurant was great. Book directly with the Property and not Expedia, an issue arouse and Expedia kept saying they couldn't do anything without the Hotel's approval and the Hotel replied with unable to modify the reservation because it was made using Expedia.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear JulioThank you for taking the time to rate our services, it is very important for us to know that we met your expectations.

8/10 Good

Edgardo Leonel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just gorgeous! The vast greenery is so well kept. I personally didn’t enjoy the water much, nothing wrong, it’s bay water, and I prefer open sea.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Dear EdgardoThank you for taking the time to appreciate our services. Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

8/10 Good

Lubomira S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Water in the beach looks brown 😟
Stayed 10 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Dear LubomiraThank you for taking the time to appreciate our services. Also, it is important to note that like many other beaches in the Dominican Republic, ours does not correspond to the image of turquoise water and white sand. However, this does not mean that Bahia La Romana is not a clean or unsuitable beach for bathers, as a very strict cleaning routine is carried out on a constant and daily basis.

8/10 Good

Darren James

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on Apr 23, 2024
Estimado DarrenGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Cristiano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so beautiful, friendly and safely. Definitely will come back soon.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Dear CristianoThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Kevin Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on Apr 19, 2024
Estimado KevinGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that they had so many fun activities.
Stayed 8 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear LinaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Nancie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time & the staff was friendly. It was hard to get into the restaurants. The bread was amazing!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear Nancie Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Gadah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Estimada GadahGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Geraldine, Pennington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear GeraldineThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Daniel Cobbina

Liked: Staff & service, amenities
I liked the safety of the property and the variety of entertainment options the property provides. The cleanliness was a bit in question.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear DanielThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Shikha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Been to many resorts but this is the worst one we saw with not being clean and property breaking down that rooms are in bad shape. Property and buffet dinning too not kept clean. Very disappointed.
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear ShikhaWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and help full. All the food was great, the buffet had delicious food so we didn’t even try one of the restaurants. The beach was was perfect with good seating and shaded umbrellas for hanging out all day. Definitely one of the best resorts we have been to in the Dominican Republic.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear JaredThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Resort is slightly outdated, especially the bathrooms. The pool is lovely but not huge. The evening shows and daytime entertainment staff were awesome! Beach water is merky with a drop off. Dining is pretty standard for Dominican, maybe slightly under average. Service in the dining room is not great, plates often pile up before someone cleared them, although Oscar was great. The power went out frequently in our room, a few times a day but only for about 20 seconds. Inconvenient during a shower. There was often a strong sewage smell coming from the bathroom. Transportation to and from airport was not included and cost 170$USD each way. Not a very professional or comfortable ride that was set up by the hotel. Housekeepers did an excellent job. Bed was firm but clean. Grounds were also kept clean, and landscaping was lovely.
Stayed 5 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AlexandraWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart, curteous and attentive staff. Great bands every evening and some of the staff being “inducers” to get the more timid guests to take a swing on the dance floor. A first one for me. The Bistro French restaurant was world class. Four days of great fun.
Stayed 4 nights in Apr 2024

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good with calm sea, friendly and good staffs and very polite, food is excellent and good entertainment. I only suggest to improve T. V connection mainly for European football and certain world news channel. We enjoyed ourselves going home while we miss the place.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AdrianThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Maria M

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent trip thanks for all personal. Excellent food, pool, all areas.
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear MariaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat timem property well looked after.
Stayed 7 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear SandorThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

MARTHA LUZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El resort es precioso, la atencion es magnífica. No hay duda que sus emoleados dan lo.mejor de lo.mejor para hacernoa sentir especiales. Hay algunas cosas que me gustaria resaltar. Seria fantástico que la.vomida tuviese u poco mas de ese sabor unico de la gastronomia dominicana . Otro punto fue que nos topamos.con.gente fumando en areas que no deberian por que son el paso de huespedes en general, incluyendo.niños. ( cerca del lobby del resort ya sea a la entrada o muy cerca del buffet).
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Estimada MarthaGracias por tomarse el tiempo de comunicarnos que ha tenido una fantástica estancia en nuestro hotel. Es alentador saber que hemos cumplido con todas sus expectativas, excelentes servicios, personal y unas vacaciones de ensueño en el Caribe. Nos emociona saber que conseguimos nuestro objetivo, el pleno disfrute, relax y satisfacción de nuestros huéspedes

6/10 Okay

Nitin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, Area around property and Beach was very clean. Staff was very kind and helpful. Enjoyed shows and performances every night. Even its all-inclusive resorts we were not able to get reservation in restaurants for dinner. Anyway, we found that none of the restaurants have vegetarian food options. There were lots of food options including fruit juices in buffet but very limited choice for vegetarians. We tried to talk with food manager to arrange few options for vegetarian, but his response was not good. He told us their priority is 900 non-vegetarian people and they don't focus on very few people who are vegetarian. We were group of 10 people. He also said every day we will have different items in buffet so we will find some vegetation options but unfortunately, it's same food everyday so we had to survive 5 days with Pizza and Pasta.
Stayed 4 nights in Mar 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear NitinWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.

10/10 Excellent

Cathlene A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and guests were all friendly and helpful. Amazing resort!
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear CathleneThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

MONICA

Liked: Cleanliness, property conditions & facilities
Friendly, great environment,food is great and delicious, nice beache .
Stayed 6 nights in Apr 2024
Response from Juliana Hendrickson on Apr 13, 2024
Dear MonicaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Helen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent!! They all made us feel like family. Special thanks to Gelson and Omar from the restaurant Rodisio. Also Roberto and Luis from the Flamenco pool bar. We came to celebrate my boyfriend's birthday week and they all made it very special. I only wish the hotel had more shows. Other that that I loved my stay here. Would definitely consider coming back.
Stayed 3 nights in Apr 2024
Response from Juliana Hendrickson on Apr 12, 2024
Dear Helen Thank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

8/10 Good

Yalexis

Travelled with family
Liked: Cleanliness, staff & service
Hotel necesita mantenimiento, los servicios y utilidades no corresponde a un cinco estrellas, staff fantástico desde los jardineros hasta recepción. Lo mejor que tiene es el personal, muy educado y atento siempre dispuesto a ayudar.
Stayed 14 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimado Yalexistomarse el tiempo de comunicar su experiencia a nuestros revisores. La opinión de nuestros clientes es extremadamente valiosa para nosotros ya que nos da la oportunidad de verificar el cumplimiento de las directrices establecidas, así como para asegurar que trabajamos hacia la mejora continua de nuestros servicios. Nos gustaría presentarle nuestras más sinceras disculpas por cualquier inconveniente o dificultad que haya podido experimentar durante su estancia. Nuestro principal objetivo es siempre satisfacer las necesidades de nuestros huéspedes y lamentamos sinceramente que no haya quedado completamente satisfecho con nuestros servicios.

10/10 Excellent

georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing. Super clean comfortable lots of food options
Stayed 7 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear GeorginaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimado KellyGracias por tomar parte de su tiempo y valorar nuestros servicios

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are very friendly, especially the people who work in the restaurant.
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 11, 2024
Dear ElizabethThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

6/10 Okay

Amesha Alea

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice rooms
Stayed 4 nights in Apr 2024
Response from Juliana Hendrickson on Apr 17, 2024
Dear AmeshaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Juliana Hendrickson on Apr 11, 2024
Estimada MurielGracias por tomar parte de su tiempo y valorar nuestros servicios