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Reviews of Bahia Principe Grand Bavaro - All Inclusive

4 out of 5
Bahia Principe Grand Bavaro - All Inclusive
Arena Gorda, Higuey, Punta Cana, La Altagracia

Reviews

6.8
Rating 10 - Excellent. 305 out of 1009 reviews" "
Rating 8 - Good. 247 out of 1009 reviews" "
Rating 6 - Okay. 163 out of 1009 reviews" "
Rating 4 - Poor. 131 out of 1009 reviews" "
Rating 2 - Terrible. 163 out of 1009 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Rene, Spring

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Some friends, my partner and I recently stayed at this resort, visiting from US. The grounds were beautiful and well groomed daily. Rooms were a little dated but overall weren’t bad. The beach was immaculate! Super clean and lots of beach chairs. The pool was great too! Very clean and not too busy. The pool bars were slow and most of the employees are not very helpful/friendly. Not all, some were quite lovely. Had it not been to getting disregarded anytime we would ask questions I would rate this place higher. Also, we did a birthday dinner on the beach. They sat us in between all the beach chairs and wasn’t much every put into that.
Stayed 5 nights in Apr 2024

2/10 Terrible

Amy A

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were put in a whole section where it has not been renovated (so were 2 other families i traveled with) our rooms had lots of black mold all over the bathrooms, walks, anove bed, air conditioning units broken, shower heads are broken, black mold right next to mini fridgerator and solied, stained pillows and comforters!!! Yes soiled!! I took pictures of everything. Never going back! Tried callibg Expedia to tell them. No luck!! There is no actual way to tell them. I have tried every avenue. Hopefully this one works waste of money!!! Pools great! Entertainment more for kids, Entertainment by pool great.
Stayed 7 nights in Mar 2024

8/10 Good

Ivette

Liked: Staff & service, property conditions & facilities
The staff at the Bavaro. It was excellent. Good location , Employees at the dinning area at the Buffet Burganvilla Sergio has a really good customer service and a good passion for his job. The spa Maria us the Best she those a excellent job I do recommend this Hotel.
Stayed 3 nights in Apr 2024

6/10 Okay

Brandon

Stayed 4 nights in Apr 2024

6/10 Okay

jackie

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The resort is old. WiFi is not work. The lock for the door very hard to open, it’s old not reading the card well. The staffs are friendly
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice
Stayed 5 nights in Apr 2024

6/10 Okay

Akansha

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bahia Principe Grand Bavaro was not the best place to stay. I’ve never been to a resort where the staff was nasty at the beach due to limited sitting they value premium members more than others at the beach. The staff did not know how to give clear directions of how to get somewhere they would say “go there”, instead of specifying. Also, my room was invaded with ants, I had to go and complain twice about phone service as the phone outlet was yanked from the wall. The food was mildly terrible either buffets I went to the food was not good. The waitress service was not the best there were times I went to eat the table that was set had no glasses for water and they would pass right by you and would not offer anything I had to constantly call them and they seem upset. Also, I went in with two phone chargers that were working before and during my stay at the hotel. The day before check out both chargers were not working I came back home to find out that the hotel had burn my outlet as I have to purchase new charges due to the inability to charge. I tested the chargers at home and didn’t work so I purchased a new one and that one started charging my phone. Overall, I have been to many resorts in different countries as well as punta cana and I’ve never experienced such bad service from the food to the staff. I would not be going back to this resort neither will I recommend it.
Stayed 3 nights in Apr 2024

4/10 Poor

Ilha

Disliked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

4/10 Poor

Emma

Travelled with group
Disliked: Cleanliness, staff & service, amenities
This was my second time visiting Bahia Principe, and I was shocked to see the decline in service and overall experience. On the first day the staff sent us to rooms that had serious issues (broken locks, no safe or AC, etc.), gave us keys to the wrong room, and ultimately wasted 5 hours of our time in which we had to drag our luggage through the heat from room to room until one finally was safe to stay in. The staff were incredibly rude and instead of giving us any compensation for our troubles, they repeatedly attempted to make us sign a contract removing any and all liability from the hotel for the entirety of the trip in exchange for a cheap 25 minute massage. After refusing to sign the form for safety reasons, guest services continued to call and come to our room attempting to intimidate us and insisting that we sign. The grounds of the property and the entertainment staff were very nice, but the service and lack of hospitality at the front desk is unforgivable. They said that if we had booked directly with the hotel rather than through Expedia we might have had better service. Loved Bahia last year but seems that management has worsened. I'm sure that they will just reply to this message with a "sorry you feel that way" and do nothing about it...
Stayed 5 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at the Esmeralda portion of the resort. We were booked at the Grand Bavaro, but given a free upgrade. The pools at the Esmeralda were beautifully maintained and warm. The staff was friendly, rooms were nice and it’s close to the beach. The only negative was the food. It wasn’t bad, but repetitive in the buffet. We did eat at three speciality restaurants. The Italian was terrible, but Yurta and Makado were both good and fun. People that went to other resorts also mentioned the food wasn’t great.
Stayed 7 nights in Apr 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities
It was a beautiful place, and I can’t wait to return!!!
Stayed 7 nights in Mar 2024

4/10 Poor

Hector Vinicio

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach that this hotel is located at is fantastic! A MOST SEA! one of a kind!! The hotel is nice, a la carte restaurants are amazing with lots of options and buffets were good with plenty of varieties! The service was great. We were very grateful with the trolly service that buses you to and from the beach as the hotel is quite big. The Employees are friendly and very accommodating. Estarlys at the swim up bar in Pool 4 was simply the best! Me and my family (10 of us) loved this vacation! We only have 2 complains. 1. A lot of the hotel is reserved for “privilege club” only and you couldn’t upgrade without changing hotels. It included large sections at the beach’s that were empty most of the time. Leaving limited room for everybody else. 2. The rooms are outdated and need some improvements and renovation. I would also suggest they open the beach buffet for breakfast as well! All in all we recommend this hotel!
Stayed 7 nights in Mar 2024

8/10 Good

Melvin Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the hotel. The staff were very polite and helpful. The only downside was the very bad smell at the entrance of the bufet.
Stayed 3 nights in Apr 2024

6/10 Okay

magdalena, avenel

Travelled with family, Travelled with family and small children
roaches everywhere but mostly in dining area, saw roaches in grill area and one stuck dead in a muffin, lost my appetite, hair and sand all over rooms, bed bugs biting, need to ask for toilet paper and soap , pools green not blue, too many people all over, no chairs or loungers available, lack of clean plates in dining area, waiting forever for a glass of water or coke, nice staff though, drinks very watery, huge lines to get a drink, staff unable to deal with so many people, limited entertainment but that's ok, mosquitos unbearable Seems as if Bahia lost its reputation, used to be much better, I am disappointed
Stayed 6 nights in Mar 2024

8/10 Good

Miroslav

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room wasn't clean when we checked in and didnt like that part. Liked the pools, beach, food options...
Stayed 7 nights in Mar 2024

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff people is amazing! And a lot option of food . It’s so delicious. Hopping around different pool is awesome
Stayed 8 nights in Mar 2024

2/10 Terrible

Marzena

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at all cost. Cockroaches everywhere. Buffet area smells like sewage.
Stayed 7 nights in Mar 2024

4/10 Poor

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I worked in the hotel business and I have only ever written one bad review and I travel often. The good: The location is beautiful, the beach and pools were nice and the service in the restaurants was efficient. The bad: rooms are outdated with only one working outlet to charge all of our phones. The buffet was gross. The only foods that didn’t make my entire family sick was the fresh fruit and the bread. Every time we ate anything else we were all sick 5 times a day. Booking: on Expedia I paid for 3 adults (even though one of my children is a teenager). When we checked in they said I overpaid and they couldn’t give my teenager an adult arm band. This was fine, except for I received no refund and then when I went to book reservations they wouldn’t let us in the restaurants with a child. I tried to book reservations for dinner through the app before we arrived and tried to call the hotel. They said to book when we got here. Well when we got here there were no reservations left at any restaurants except at 10 pm. And then, it was at the 2 least desirable restaurants. Not the ones with ocean views or food that might not have made us sick. Other families w/ younger children were having same problems. It was a scam. When housekeeping came to our room: 1 day they walked in on my daughter changing her clothes. Another time we came back to our room with our ground floor balcony door open. I made sure I locked it before we left. Luckily we put all our valuables in safe.

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Amenities
The grounds are beautifully maintained. The rooms are not so great. For an all inclusive it didn't meet my expectations.
Stayed 7 nights in Mar 2024

6/10 Okay

Nicole McClintock

Stayed 5 nights in Mar 2024

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
The staff was friendly. Three major concerns are the WiFi was horrible no connection at all. The pina colada’s were never frozen always liquidity and cleaning staff was not great. Overall we loved the resort and would go back just a few things need fixing
Stayed 8 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort as it was our first time doing an all inclusive Will do this resort again🏝
Stayed 11 nights in Mar 2024

6/10 Okay

Noemi

Travelled with family and small children
Liked: Cleanliness, staff & service
Service was good but I didn't like that they only allow you to make one restaurant reservation for every 3 nights. For me, if it is all inclusive, you can go to eat as many times as you want at the restaurants.
Stayed 4 nights in Mar 2024

4/10 Poor

Shanicka

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No Wi-Fi in our room the entire trip. Mosquitoes lived in our room. The staff said they’d come to our room and never came. Food not that great. The entertainment was okay. Would not stay here ever again!
Stayed 4 nights in Mar 2024

6/10 Okay

Cecylia, GLENDALE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff should be more helpful
Stayed 7 nights in Mar 2024

6/10 Okay

altagracia, ridgewood

Stayed 3 nights in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Lidiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect.
Stayed 7 nights in Mar 2024

2/10 Terrible

Adolfo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad smell , dirty,
Stayed 3 nights in Mar 2024

4/10 Poor

Bryson

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The workers were super rude to me the whole I was there and made me not feel welcomed . I will not be returning or mention this resort to anyone. The food was not good and I got food poisoning.
Stayed 5 nights in Mar 2024

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Jessica Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Great staff (front desk needs improvement with their check in - recommend the early check in) great entertainment, the property is large. We had one of the first built villas but still in good shape
Stayed 6 nights in Mar 2024

4/10 Poor

Gary, Evansville

Travelled with family
Disliked: Staff & service
Check-in took almost an hour only about 10 people in front of us. There were several staff members helping but nobody seemed to know what they were doing. There were three members looking at one computer they seemed to be arguing. This kept happening over and over. Once we got checked in they did not inform us of anything in regards to dining, how to set up reservations. The resort is very long they have transportation from the lobby to the beach so you don't have to walk we were not informed of this we had to figure this out on our own. Only three outlets in our room only one was working And our mini fridge didn't work. It took 2 days and four trips to the front desk to get bottles of water put in our room. I will never stay at this resort ever again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Victor, Newington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Relations on Mar 25, 2024
Estimado Sr Victor,Muchas gracias por su buena puntuación.Guest RelationsBahia Principe Bávaro Resort

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Gilceharaujo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , the area outside it's beautiful
Stayed 5 nights in Mar 2024

10/10 Excellent

Dmitriy, Brooklyn

Stayed 7 nights in Mar 2024

8/10 Good

Malini

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Falgun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the mosquito in the room at night when sleeping, we did get some bites every night during our stay
Stayed 7 nights in Mar 2024

8/10 Good

Eliza

Travelled with group
Disliked: Cleanliness
The hotel rooms really need to be renovated and have more power outlets. That was a big problem for us.
Stayed 4 nights in Mar 2024

4/10 Poor

Emoni

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bed bug and roaches!! Food not the best and all inclusive closes at a certain time
Stayed 4 nights in Feb 2024

4/10 Poor

Ramon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

okiaofe

Disliked: Staff & service, property conditions & facilities
The property was okay but the staff were not as helpful and the dining areas were quite dirty
Stayed 3 nights in Feb 2024

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

YADIRA

Liked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Dari

Stayed 4 nights in Feb 2024