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Reviews of Bahia Principe Fantasia Punta Cana - All Inclusive

4 out of 5
Bahia Principe Fantasia Punta Cana - All Inclusive
Carretera Arena Gorda, Punta Cana, La Altagracia

Reviews

8.4

Very good

Rating 10 - Excellent. 1122 out of 2037 reviews" "
Rating 8 - Good. 426 out of 2037 reviews" "
Rating 6 - Okay. 223 out of 2037 reviews" "
Rating 4 - Poor. 125 out of 2037 reviews" "
Rating 2 - Terrible. 141 out of 2037 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and very nice at all times minus beach front staff wasnt very attentive or helpful
Stayed 6 nights in Apr 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently had the pleasure of staying at a resort in the Dominican Republic, and I must say, it exceeded all my expectations. The staff, particularly Dilcia, went above and beyond to ensure my stay was nothing short of perfect. Dilcia's warm demeanor and exceptional hospitality truly made me feel like a valued guest. The resort itself was stunning, with pristine beaches, luxurious accommodations, and a wide array of activities to enjoy. From delicious meals to attentive service, every aspect of my experience was top-notch. I can't wait to return and create more unforgettable memories at this incredible resort, thanks to Dilcia and the entire staff.
Stayed 7 nights in Apr 2024

6/10 Okay

Aleksandr

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Nice family resort even though it feels kinda out dated. PRO: 1) a lot of space outside and inside of the properties. 2) lots of pools and frequent shuttle to the beach 3) lots of good food. CONs: 1) Properties little out dated 2) Not much variety of fruits in the buffet (I’ve seen couple cockroaches between pieces of cakes) 3) kids’ water park got closed for remodeling on the second day after I arrived with my family and friends.
Stayed 6 nights in Apr 2024

10/10 Excellent

Ergis, Weymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024

10/10 Excellent

Geovanny Manuel Chiquito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito todo
Stayed 4 nights in Apr 2024

8/10 Good

Esther

Liked: Cleanliness
He was an OK experience rather than excellent. The food was OK and there are many Bahia Principe property and every time you cross over to a different property they will give you a hard time with giving a food or towels. He was inconvenient.
Stayed 3 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Esther Thank you for choosing us as your vacation destination. We are very sorry to hear that you were unable to enjoy all of the a la carte dining due to high demand. We would like to offer our sincere apologies for any inconvenience you may have experienced. We take your comments into consideration and will do our best to improve our service and ensure that all guests can fully enjoy their dining experience. We look forward to welcoming you again in the future, we will be happy to provide you with an even better experience. Thank you for sharing your comments and for choosing Bahia Principe Fantasia.Kind regards Annie Rijo

8/10 Good

Gylymser

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is nice. Food was very repetitive. Overall good.
Stayed 7 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Gylymser Thank you for sharing your comments about your stay at BHI Princiep Fantasia. We appreciate your honesty and your remarks about the food. We understand the importance of variety in the gastronomic offerings and we will take your comments into consideration to improve and offer an even better experience in the future. We hope that, despite this, you enjoyed your time with us and will consider returning in the future - thank you for choosing our resort!Best regards Annie Rijo

8/10 Good

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
most of those i have talked to, including me and my lady were disappointed that the pool closed at 6pm. We will not book with you anymore because of that alone.
Stayed 5 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Jason Thank you for choosing us as your vacation destination. In the comments made in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve. We hope to have the opportunity to welcome you again. Kind regards Annie Rijo

4/10 Poor

Ednaly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

6/10 Okay

Jamiya Marshay

Travelled with group
Bought an all inclusive package but could not use all the dining a la carte dinners because they were all full so did not get the full experience as far as eating and no one could help us
Stayed 3 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Thank you for choosing us as your vacation destination. We are very sorry to hear that you were unable to enjoy all of the a la carte dining due to high demand. We would like to offer our sincere apologies for any inconvenience you may have experienced. We take your comments into consideration and will do our best to improve our service and ensure that all guests can fully enjoy their dining experience. We look forward to welcoming you again in the future, we will be happy to provide you with an even better experience. Thank you for sharing your comments and for choosing Bahia Principe Fantasia.Kind regards Annie Rijo

10/10 Excellent

Luan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good amazing place
Stayed 7 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Luan Thank you for your comments. We are glad to hear that you enjoyed your stay at the hotel. We are glad to hear that we exceeded your expectations and made your stay memorable. We appreciate your support and look forward to welcoming you back in the future.Kind regards Annie Rijo

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time at Bahia Principe Fantasia! Highly recommend, especially if traveling with kids. So many activities all day, everyday! All the staff have been friendly, sweet, and super accommodating! Entertainment staff has been great at keeping everyone engaged in all activities going on throughout the resort! Food was great and within the multiple resorts restaurants were abundant!
Stayed 6 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Victoria Thank you for sharing your experience at Bahia Principe Fantasia. We are pleased to hear that you enjoyed your family stay and that you found our facilities suitable for your child. We are glad to hear that you enjoyed and enjoyed the services we offer within our resort. We look forward to welcoming you back in the future for another equally enjoyable experience, thank you for choosing us and for sharing your feedback!Kind regards Annie Rijo

10/10 Excellent

Vamsee Krishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to BP Fantasia with our one year old. The resort is kid friendly and we liked it very much that you can roam around and the enjoy the amenities of all the other 6 BP resorts. Overall it was a very nice experience.
Stayed 4 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Vamsee Krishna Thank you for sharing your experience at Bahia Principe Fantasia. We are glad to hear that you enjoyed your family stay and that you found our facilities suitable for your child. We are glad to hear that you enjoyed and enjoyed the services we offer within our resort. We look forward to welcoming you back in the future for another equally enjoyable experience, thank you for choosing us and for sharing your feedback!Kind regards Annie Rijo

10/10 Excellent

Francisca Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy grande y bonito. Muy familiar. Entretenimiento para niños y grandes. El buffet excelente. Personal siempre amable. Santo del area buffet muy amable y en general todo el personal. El masaje en el spa muy relajante. Anita, la masajista muy buena. Seguro regresamos.
Stayed 5 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Estimada Sra. Francisca Elizabeth Apreciamos que nos hayan elegido como destino de sus vacaciones, así como por sus maravillosos comentarios acerca de la calidad y servicios recibida por parte de nuestros colaboradores, especialmente de nuestro colaborares de entretenimiento, restaurante buffet con un personal siempre amable y nuestros spa en donde ha recibido un masaje en el cual fue muy relajante. Nos alegra saber de que hayamos superado sus expectativas en todos los servicios ofrecidos. Esperamos poder brindarles una calurosa bienvenida pronto Afectuosos saludos Annie Rijo

2/10 Terrible

Fagner

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 7 nights in Mar 2024

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Sarah

Travelled with family and small children
Liked: Amenities
Overall enjoyed our family vacation. My toddler came home very sick with fever, diarrhea, and a terrible rash all over. Doctor said from dirty warm pool water where bacteria thrive. Lots of people peeing in water I suppose. Beds were absolutely awful and never got a good sleep. Got sick of the buffet food at the end. Lots of weird unfamiliar items. Rooms need more deep cleaning in between guests. Dust from fan on wall, furniture worn down, drawers hard to open. Not luxury as they claim. Hard to figure out where and when to eat and asked if they had a list and said go the app which doesn't always help. Trolley hard to figure out but we got it towards the end. Staff was the best!! So nice and friendly with us and the kids. Food at restaurants was decent but the Brazilian steak place was awful. Dry hard meat and they did not bring more until we flagged them down. The property was beautiful and well kept at every resort we visited. Seems we always had to ask for things that they said were restocked daily. Had to ask for toilet paper on the first day as there was none in room. To sum it up, great place for kids, safe and secure, food could be better, and rooms need updating and better beds. Staff was amazing.
Stayed 5 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Sarah We appreciate your feedback on your recent stay at Bahia Principe Fantasia. We are very sorry for any inconvenience experienced during your visit. We take your comments very seriously and will work to address the issues mentioned and improve our quality and service. We value your appreciation for our staff and look forward to the opportunity to provide you with an even better experience in the future. Thank you for choosing Bahia Principe Fantasia and for sharing your feedback!Kind regards Annie Rijo

10/10 Excellent

Christine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We love Grand Bahia and this is our third visit! This was our first time with our children and they had such a blast. Love this resort.
Stayed 5 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Christine We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. We are glad to know that we exceeded your expectations.We hope to have the opportunity to welcome you again. Kind regardsAnnie Rijo

10/10 Excellent

Manveer Pal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Pal Thank you for your comments. We are glad to hear that you enjoyed your stay at the hotel. We are glad to hear that we exceeded your expectations and made your stay memorable. We appreciate your support and look forward to welcoming you back in the future.Kind regards Annie Rijo

8/10 Good

Olekszyk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for vacation
Stayed 7 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Olekszyk We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. We are glad to know that we exceeded your expectations.We hope to have the opportunity to welcome you again. Kind regardsAnnie Rijo

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience , clean property , kids friendly , good food and drinks
Stayed 4 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Jane We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. We are glad to know that we exceeded your expectations.We hope to have the opportunity to welcome you again. Kind regards

10/10 Excellent

Serhat

Liked: Cleanliness, amenities, property conditions & facilities
Thank you so much Bahia hotel everything is best.
Stayed 6 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Serhat Thank you for your comments, we are glad to hear that you and your family had a great family vacation. Hope we will have the chance to assist you again! Kindest Regards Annie Rijo

10/10 Excellent

Arvind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
QUITE AND EASY FOR THE WALKING
Stayed 7 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Arvind We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that you enjoyed the peace and tranquility, allowing you to walk around our resort. We hope to have the opportunity to welcome you again in Bahia Principe Fantasia. Kind regards Annie Rijo

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pools and bar service.
Stayed 6 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Tatiana Thank you for your comments, we are glad to hear that you and your family had a great family vacation and that our bars and pool were to your complete satisfaction and exceeded your expectations.We hope to have the opportunity to serve you again! Sincerely Annie Rijo

10/10 Excellent

Bradley Daniel

Stayed 7 nights in Mar 2024

10/10 Excellent

Zdenka, Tonawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Katherine

Travelled with family
Liked: Amenities
We enjoyed our stay as a family of 3 with a 4 year old girl. Food was mostly good, we liked most of our meals. Buffet becomes repetitive so good thing to switch it up, lunch at the beach, pool bar etc and dinners at a la Carte. Least favorite restaurant was the Greek, favorite was Maliki hibachi and Thali. The grounds were beautiful and clean and perfect for young kids. My daughter had the time of her life! I do wish evening activities were earlier. Most start around 9pm- she goes to bed at 630/7, so the princess show and light show were out of the question for us. Also the light show at the castle was LOUD if you have a room nearby and facing the castle.
Stayed 4 nights in Apr 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Katherine Thank you for sharing your experience! It's great to hear that you enjoyed your stay at the hotel with your family. We appreciate your comments about the food and favorite restaurants, as well as your observations about the evening activities. I understand that it can be a challenge when activities coincide with bedtime for the little ones. Your comments are valuable and will be shared with the hotel team for future improvements. We hope to have the opportunity to welcome you again, so you can enjoy more memorable moments with your family in the future. Thank you again for choosing Bahia Principe Fantasia !Kind regards Annie Rijo

8/10 Good

Guneshwari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Guneshwari Thank you for your comments, we are so glad to hear that you had a great stay with us.Hope we will have the chance to assist you again!Kindest RegardsAnnie Rijo

8/10 Good

Jennifer Huynh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the resort. The kids loved the pool and activities around the resort. We loved all the food at the resort except a Japanese restaurant called Mikado. Highly recommended to stay away from this Japanese restaurant. They send all the guests around the circle and not honor the reservation. Worst experience ever. Food were bad, slow services, rude staff. As for the resort, we feel safe and had a good time however some of the check in staff needs to work on their customer service skill. Some were rude. Minus one star for the rude staff and workers. The hotel should train their workers to be more friendly and smiles that would make the whole experience more enjoyable.
Stayed 5 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Hynh We sincerely appreciate your detailed comments about your recent stay at our resort. We are pleased to hear that you and your family enjoyed the pool and activities offered during your time with us, as well as most of the dining options available.However, we are deeply sorry to hear about your disappointing experience at our Japanese restaurant, Mikado. We sincerely value your feedback, as it helps us to continually improve our services and experiences for our guests. We look forward to the opportunity to welcome you back in the future and provide you with a truly exceptional experience.Kind regards Annie Rijo

10/10 Excellent

Jake De' Angelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 5 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. Jake DeAngelo Thank you for choosing us as your vacation destination, we are glad to know that we have made your stay memorable and that you have fully enjoyed a great vacation. Kind regards Annie Rijo

10/10 Excellent

achille tchouakam, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many things oriented toward children. Found it very difficult to make the initial booking or to follow-up on booking. Found Expedia services very hard to use, and this makes me not inclined to use Expedia in the future where I an avoid it. Other major complaint I have is with the food. Although many choices were offered, many items were not as tasty as they might have been. Meat especially was often overcooked or tough. Also found the serving sizes on specially prepared items (pasta table, for example) way too large. This resulted in a lot of waste. I couldn't believer the amount of plates returned that still had large quantities of food left on them. Cooks need more training in cooking for quality and not so much on quantity.
Stayed 7 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mr. John We sincerely appreciate your detailed comments regarding your recent stay at the Bahia Principe Fantasia Hotel. We are sorry to hear that your experience did not live up to your expectations and that you faced difficulties when making the initial reservation and during the follow-up booking. We understand how important it is to have a smooth booking process and will take your feedback into consideration to improve our booking services in the future.In addition, we are sorry to hear that the culinary offerings were not satisfactory to you. We take the quality of our food very seriously and appreciate your comments on the choices available and the preparation of the dishes. We will convey your concerns to our kitchen team to ensure an improved dining experience for our guests.We deeply value your comments and look forward to the opportunity to welcome you back in the future to demonstrate our commitment to service excellence and customer satisfaction.Kind regards Annie Rijo

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids. The nightly castle presentation was incredible. Make sure to book restaurant reservations on app BEFORE going. Accommodations were great for all our needs. Relaxing atmosphere and excellent beach location. Staff was all friendly, too. Food was good but not as creative or flavorful as some other all inclusive resorts we’ve stayed at.
Stayed 7 nights in Mar 2024

6/10 Okay

Natacha

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel staff was awesome, very friendly and customer oriented. There are tons of activities around the pool area, great music, snack area near one of the kid's pool, and constant entertainment. Pool cleanliness was spot on, they clean the areas everyday. The food was AMAZING!!! Now the reason why my review it is not a 5 star: the rooms. The rooms need an update, beds are very uncomfortable (very hard), pillows are small and not what you would expect from a hotel like that, bathrooms looks dirty (even if they are clean). You can see mold and old soap marks in the shower walls. Other things that were not a deal breaker but shoukd be considered. First, I wasn't able to reserve restaurants before my visit and when we arrived accommodations were limited. There are 2 Japanese restaurants with similar names and people often loses their reservation because of this confusion. There is no ATM to retrieve US money nor there is place to change higher dollar bills into smaller ones for tip (bring enough). Great hotel but with a little bit of remodeling it has the potential to become the perfect family vacation getaway.
Stayed 6 nights in Mar 2024

8/10 Good

Orphelia Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Bahia Principe Fantasia’s staff was superb! I can’t express that enough! Very hospitable, made us feel welcomed, courteous, and were very attentive. The location was great as everything was near by-the beach, shopping area, night life, dinning, etc. Also, the food quality and presentation was excellent, the only reason why I cannot give them 5 stars is their rooms. They need upgrading starting with the bed as it is super hard. The hot water is faulty and some of the light fixtures are either broken or old. I had a bit of an issue trying to break my higher USD bills for smaller ones for tipping, I am sure I am not the only guest with this issue. One recommendation is to have a dollar machine that can break large USD notes into smaller denominations (this would allow for more tipping as the staff deserve it). Lastly, I would recommend that Coming 2 double checks transfer reservations with full name and confirmation number as I was given the wrong pick up time because the agent only looked me up by last name and confused me for a different guest with the same last name. I had already checked out and had to wait 2 hours in the lobby. Again, the Bahia Principe Fantasia experience was fantastic but an upgrade to the facility would be ideal.
Stayed 6 nights in Mar 2024

8/10 Good

Sharan Kaur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great for kids
Stayed 7 nights in Mar 2024

10/10 Excellent

Yubanska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel with our kids and it is a great hotel for traveling with kids, they have lots of activities for kids. Definitely will stay again at bahia principe fantasia
Stayed 4 nights in Mar 2024

10/10 Excellent

Nisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good activity close to the room and clean property
Stayed 4 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, fun pools and water parks, gorgeous brach, great staff. Super family oriented. Fun for all family members. Good food and drinks.
Stayed 4 nights in Mar 2024

8/10 Good

Mary

Stayed 7 nights in Feb 2024

10/10 Excellent

Meharoopan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Wil come back again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vlada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good
Stayed 5 nights in Mar 2024

8/10 Good

Mylene

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Alberto Infante

Disliked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

LaTrice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top TIER!!! The staff, the location, the entertainment, the food, the resort was superb! I would DEFINITELY return with my son again!
Stayed 3 nights in Mar 2024

4/10 Poor

Johnny

Travelled with family and small children
Disliked: Staff & service
The property was kept up and nice. But the food is 2.5 star and the customer service was really bad. If you didnt speak Spanish or french good luck. But the beach was fantastic and nice. We have travel to a lot of all inclusive resorts and this one is the worst one we have been too. Its hard to give this resort a better review but we just cant. They say its a 5 star resort but its 3.5 to low 4 star resort. This is a honest review.
Stayed 6 nights in Mar 2024

10/10 Excellent

Simanta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and friendly⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Mar 2024

10/10 Excellent

Lorene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept..the only fault I find the program on the television was Spanish
Stayed 4 nights in Mar 2024
Response from Guest Relations Department on Apr 19, 2024
Dear Mrs. Lorene We appreciate your choice of us as your vacation destination, as well as your comments about the cleanliness and care of our facilities. Likewise, we offer our sincere apologies for any inconvenience that occurred during your stay.We hope to have the opportunity to welcome you again. Kind regards Annie Rijo