4 outdoor pools

Reviews of Excellence Punta Cana - Adults Only All Inclusive

5 out of 5
Excellence Punta Cana - Adults Only All Inclusive
Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1354 out of 1755 reviews" "
Rating 8 - Good. 227 out of 1755 reviews" "
Rating 6 - Okay. 87 out of 1755 reviews" "
Rating 4 - Poor. 40 out of 1755 reviews" "
Rating 2 - Terrible. 47 out of 1755 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was absolutely beautiful! All of the staff were extremely kind and helpful. My husband and I went here for our late honeymoon/1 year anniversary and everything was perfect! Highly recommend the swim up suite as well
Stayed 5 nights in Mar 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Positive**** The staff from entertainment crew made our stay very enjoyable. The following staff from entertainment Coca Cola, 29, Shagy, and one of our favorite the smallest guy there who was always dancing (will come back and edit i recall his name). The other staff members from restaurant, front desk, baggage handlers, etc were always very nice and always take time to speak to us. Food was amazing at all the restaurants (excluding spice). Our favorites were food made during Dominican night Demonstration by Coca cola and chef that day was great Shows and entertainment at night were enjoyable Negative* Gentleman who works in coffee shop was always in a bad mood. I even witnessed him being nasty to one of the guest for no reason. My gf went one day and without even knowing my experience, provided negative comments to me about the Gentleman attitude. I don't believe he is a morning person. I even avoided going there in the morning my last 2 days, bc I did not want his attitude to be my first encounter. Wish I'd taken his name down. Other negative for us is the fact that there were something in the room or falling from the palm like trees used over pool chair that was biting us all over. Not sure if bed buggs, definitely was not mosquitoes. 2 days later both of us are still itching a bit from bites. Ocean water was a bit rough behind hotel, walked a bit to the right and was better I recommend this resort because staff, entertainment team, and food will make it worth.
Stayed 6 nights in Mar 2024

4/10 Poor

Hoon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility itself is beautiful with amazing view of the beach and swimming pool. Room and property are well maintained. Staff is overall unfriendly except for few exceptionally kind employees. Food is pretty bad except Chez Isabelle. I wouldn’t recommend this place because of the unfriendly staff members and mediocre food.
Stayed 4 nights in Mar 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded to VIP was a waste of money. Saw no difference from not VIP. Only difference is that 3 liquor bottles were in our room that we never used.
Stayed 7 nights in Mar 2024

10/10 Excellent

Frederick Snyder

Liked: Cleanliness, staff & service
It’s a very nice property. People are very friendly, very accommodating quick to response. The only thing we were slightly surprise was the food at this particular stay, and we stayed here before didn’t measure up to the last time we were there, but still good.
Stayed 7 nights in Mar 2024

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property awesome , only negative thing is when people leave towels to reserve hairs on beach or next to pool and don’t come back
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 28, 2024
Thank you for selecting Excellence Punta Cana as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.

6/10 Okay

Jana

Travelled with partner
Liked: Cleanliness
The property is ok but not excellent. The beach is clean but the ocean is very rough!
Stayed 7 nights in Mar 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property and service. Enjoyed it
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 28, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

RAFAEL, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Joseph P Scarry,, Waldwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful stay. Entire staff was ver friendly and several staff in the Excellence Club went above and beyond to make our stay special. Beware of the independent tour operators in the lobby. One upsold us a tour were we couldn’t participate in 1/2 the activities due to the location restrictions which we were not made aware of before hand. When the salesman was approached afterwards he said there was nothing he could do but if we ever came back just to see him.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

stephanie liliana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property was excellent. The beach is gorgeous but the water is rough. It’s well maintained, people are always cleaning. The service was pretty bad. Servers would look at us and keep walking. I would have to stop people to ask for drinks. We were ready for Zumba class but they said no bc we are only 2 people. Servers would ask people next to us if they wanted drinks and walk away. Overall it was a relaxing and beautiful hotel, our room was quiet and stunning but service could be better.
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 28, 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with the Expedia community.We are pleased to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it gives us the opportunity to better understand the areas, we need to focus on in order to offer our guests the best experience ever. It also allows us to find out the services our lovely guests enjoy the most and therefore, we can keep on working in that direction in order to achieve our vision, which is to be the leading group in “All Inclusive Luxury Hotels and Resorts’’ in quality service. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. However, we are very disappointed to read that we were lacking in our service as the facts you mentioned are certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve because as a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience, although we can assure you that your constructive feedback has been taken by our team in order to keep standards and ensuring your satisfaction.We hope to have the privilege to welcome you back in the near future and to provide you with a truly unique vacation experience. Please, receive our warmest regards from The Excellence Collection.

6/10 Okay

Kurt

Travelled with family
Disliked: Staff & service, amenities
Food was not good.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 26, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review.The food area is an important aspect we consider and that’s why our Chefs and bartenders are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food and beverages in every meal. Therefore, we can assure you that your constructive feedback has been taken by our team in order to keep standards and ensure your satisfaction. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Tyler Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very great
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 27, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception and staff were perfect. Our room could have been a bit cleaner, but the staff addressed it during our stay. The food, drink, and entertainment were on par or better than other stays in the Caribbean.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 26, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we meet your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Aanchal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience. The hotel staff was friendly, the food was amazing. There were options for vegetarian food as well. Will go back to this resort only in Punta Cana.
Stayed 6 nights in Dec 2023
Response from The Excellence Collection on Mar 26, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Alot of activities to do.
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share this review with other travelers.We are delighted to know that there are plenty of entertainment activities provided, and our colleagues were able to make your stay a relaxing and memorable experience due to the excellent service provided. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 26, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Anthony Carnell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star treatment the whole stay.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Dear guest,First of all, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with other travelers.We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Ivonne, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 25, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful all-inclusive resort. Most of the restaurants were good. Entertainment was very nice and the beach and pool facilities were beautiful. The staff was very helpful and friendly.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 22, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Heather Moline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was perfect and gorgeous!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 22, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kathleen

Liked: Amenities, property conditions & facilities
I was very beautiful, very clean and well staffed
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 22, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

maria, east rutherford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff working at the hotel are amazing. Entertainment was excellent.
Stayed 3 nights in Feb 2024
Response from The Excellence Collection on Mar 20, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Martin Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 19, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Elizabeth, Amesbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort. There is a variety of restaurants, pools, and lounge areas. The beach is lovely and the water is warm. The pools were fun and lounge chairs were plentiful. There were lots of activities ranging from Spanish class, paella demonstration, games to silent disco. The spa was a nice treat. The staff is friendly and helpful. We enjoyed playing tennis and pickleball in the morning then lounging by the pool or beach in the afternoon and attending a show in the evening. We will definitely return.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 19, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are delighted to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe and CLEAN resort. The friendliest staff. Hector Luis at the front desk gave amazing service super friendly great guy.
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 19, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Lauri M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with how the property sprawled out along the coast. This provided an abundance of space and quiet areas for those who sought it. The staff members (in all capacities) were welcoming, friendly, and helpful--no request was too big or too small. We never had to wait in a line for anything--the lunch buffet, bars, coffee shop, or restaurants. We felt like VIPs the entire time. The small "hut" structures along the beach, promenade, and pool area provide the right amount of sun, shade, and relaxation for the entire day! We did not partake in the group evening entertainment, but many seemed to enjoy the variety. The beds and linens were comfortable, and the area in building 7 was nice and quiet in the evening. We were offered a late check-out so we could enjoy our last day at the resort before our 2:30 p.m. Suggestions: more rafts for floating in the pool, greater care taken in bathroom remodel.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for your recent stay at Excellence Punta Cana! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. We appreciate your suggestion, which has been already addressed to the management department. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Anjum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property. staff is extremely pleasant and friendly. not close to other hotels. peaceful and beautiful beach to walk. entertainment was good on most nights. food was good not excellent. would recommend
Stayed 9 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed 5 nights and were treated great the entire stay from the moment we arrived to moment we checked out. The staff are amazing people and did their best to accommodate us in every way we needed. An amazing experience and will definitely return in the future.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are delighted to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and your needs were completely catered.The Excellence Collection is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Lorin Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Very clean. Staff very professional and friendly. Food and drinks high end. Would totally go back, we had a blast! It was everything I hoped it would be!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4/10 Poor

Jennifer Lou

Travelled with group
Disliked: Amenities
We had a horrible check in experience at this hotel for a group of 12 people. The first check in was for a group of 8. I had been in contact with the hotel for about 8 months planning this trip, sending every detail about each room, requests, celebrations and requests. We arrived late because of Seasons being so unorganized and vehicles were not ready for us when we arrived. It is not VIP service by any stretch. When we arrvied at the hotel we had an amazing greeting and were checked into our rooms however, 4 of our guests were put into the wrong room on the non-excellence side, even though they booked excellence. I requested that we all be close together to make it easier on everyone and also two of the guests were over 65 and have had knee replacement surgery. They were put all the way in building 7. The rooms were very outdated and smelt like mold. My family called me right away and said something is not right. Long story short we went round and round and got a a manager who one told me the room were excellence, they are NOT and told us they could not do anything. A few hours later around 9:15pm they were moved to the correct rooms. I requested a certain room 6 months ago and of course was not accomodated for my request, which that was fine. None of our guests received anything special for the requested anniversary, birthday, special occasions that we requested. No banner, no room decorations. More to come....
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 18, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

10/10 Excellent

Bruce Todd, Havertown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with botanical gardens and bird life. The long and winding swimming pool was great. There was quality professional entertainment at night and plenty of activities during the day. Many themed restaurants to choose from.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 15, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are very pleased to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Lolien

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Immaculate facility, incredibly accommodating and friendly Staff in ALL areas. Optional selection of daily activities were very enjoyable. Highly recommend the VIP - Club level - the additional amenities and pools were worth the upgrade. The only challenge was that I require a Gluten Free diet and unfortunately my choices were quite limited. The food I was able to eat was very good. We highly recommend Excellence Punta Cana and would definitely book there again!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. In addition, we are delighted to read that you enjoyed the perks of being an Excellence Club guest and also that our colleagues went out of their way to make you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Mark, Sterling Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero complaints from Our stay. Such a beautiful resort and location
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 13, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Marianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the staff is mostly great. Host at the Oregano, Jeffery was nasty and the service was really slow, food is mediocre and cell service was horrible. Bed was extremly uncomfortable!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 12, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Dale P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property and its employees No complaints there at all But did not like to have to walk to the coffee shop for coffee every morning a 1/2 mile return trip and had to wait till 7 am Also had to go off the reservation to swim in the ocean - too rough in front of the resort
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

richard, galloway

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Zbigniew

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Donald Melville

Travelled with partner
Excellent entertainment with happy staff varied food and clean spacious facility
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your feedback with other travelers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment and the outstanding service provided by our colleagues. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Lyndsi Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a week. This was our first all inclusive experience and it did not disappoint! All the staff was extremely welcoming and helpful. We set up transportation through Expedia and it was very easy. The food was good at most of the restaurants, the drinks were good, and the resort itself was beautiful. The resort has lots of tropical foliage and a great atmosphere. We will definitely be back.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Excellence Punta Cana for the first time as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

Nick

Liked: Cleanliness, staff & service
Late in restocking the bar in our room. Poolside bar tender near the 11000 building would NOT make a double shot when asked & tipped for it!!
Stayed 7 nights in Feb 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, the food was great (and vegetarian friendly everywhere!) and the staff was incredibly kind. 10/10!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We appreciate you mentioned the services that made your stay more comfortable and one of a kind. We are fully aware of food quality is one of the major important aspects for our guests to make feel them comfortable, and as a luxurious all-inclusive resort, our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, just as the attitude of our staff is intended to exceed our guests’ highest expectations going above and beyond in order to provide them with an outstanding service.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Gary John, Rockaway Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous. People like Edisson, Johnathan, Kendry and, especially, Ranphi, made it perfect.
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 28, 2024
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.