Vue aérienne
Vérifier la disponibilité

Jewel Punta Cana – Avis

4 out of 5
Jewel Punta Cana
Playas Uvero Alto, Provincia La Altagracia, Punta Cana, La Altagracia

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 323 avis sur 572." "
Note de 8 – Bien, d’après 145 avis sur 572." "
Note de 6 – Acceptable, d’après 52 avis sur 572." "
Note de 4 – Médiocre, d’après 19 avis sur 572." "
Note de 2 – Terrible, d’après 33 avis sur 572." "

8,8/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

cawtar

Séjour de 7 nuits en décembre 2023
Elizabeth a répondu le 15 déc. 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 – Bien

Tsiky Carolia

Points forts : Propreté, service et personnel
Séjour de 4 nuits en août 2023
Elizabeth a répondu le 17 août 2023
Dear Guest,Thank you for choosing us during your recent vacation,Your remarks are extremely important to us, so we really appreciate that you are sharing your feedback with us, we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 – Excellent

Tara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good resort. Everything was clean and the staff were super nice. A bit difficult to interact with some of them in English (asking for room service) but eventually everything was good. 9/10
Séjour de 5 nuits en juillet 2023
Elizabeth a répondu le 2 août 2023
Dear Guest,Thank you for choosing us during your recent vacation,Your remarks are extremely important to us, so we really appreciate that you are sharing your feedback with us, we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 – Excellent

Frédérique

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en juillet 2023
Elizabeth a répondu le 23 juill. 2023
Dear Guest,Thank you for choosing us during your recent vacation,Your remarks are extremely important to us, so we really appreciate that you are sharing your feedback with us, we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 – Excellent

Enemencia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent hôtel 5* : Nourriture, gentillesse du personnel, entertainment, jardins, piscine, plage 4* : Chambres
Séjour de 2 nuits en juin 2023
Elizabeth a répondu le 23 juill. 2023
Dear Guest,Thank you for choosing us during your recent vacation,Your remarks are extremely important to us, so we really appreciate that you are sharing your feedback with us, we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

10/10 – Excellent

Wesandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2023

10/10 – Excellent

Helene

Séjour de 5 nuits en avril 2023

10/10 – Excellent

Tony

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Magnifique extérieur et superbe piscine Activités pour tous. Le soir des chanteurs de qualité mettent l’ambiance côté des animateurs entraînants sans être insistants avec ceux qui ne souhaitent pas participer. La plage est propre et très bien équipée en transat. Et alors on y mange très très bien. Produits variés et bons, service excellent. Merci à Ricardo pour
Séjour de 8 nuits en février 2023
Équipe Jewel Punta Cana a répondu le 11 mars 2023
Merci pour votre avis et vos commentaires, nous partagerons vos aimables paroles avec notre incroyable équipe et nous espérons vous accueillir à nouveau bientôt !

10/10 – Excellent

magali

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe séjour
Séjour en famille excellent Le personnel est très attentionné et serviable toujours très souriant . Le buffet est excellent de très bons produit et toujours varié aussi bien au petit déjeuner que au déjeuner . Les restaurants du soir également excellent , aliments de très bonnes qualité pour un all inclusive. Piscine super tout le long du complexe très grande et toujours très propre . Je recommande cette hôtel aussi bien en couple que en famille .
Séjour de 8 nuits en février 2023
Équipe Jewel Punta Cana a répondu le 8 mars 2023
Merci beaucoup pour votre avis et vos commentaires, nous partagerons vos aimables paroles avec notre incroyable équipe et espérons avoir l'occasion de vous accueillir à nouveau bientôt !

6/10 – Acceptable

Linda Bernice, Waldorf

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
You didn’t have to make reservations for the restaurants which was very convenient We tried a different restaurant each night. The rooms are very dated and there is no door to the bathroom which offers little privacy . We switched rooms twice. First room was on the second floor snd I have difficulty climbing stairs .The second room was very ragged. Paint splashed on walls and broken cabinets. The third room was satisfactory. During check in I informed them that i was celebrating my birthday. Freddy made note of it, but nothing was done. You had to get up before daybreak to secure a lounge chair as most all were claimed before the sun came up. I would not return here for a visit,
Séjour de 4 nuits en mars 2024

2/10 – Terrible

Daniel Gervais

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety. The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments
Séjour de 10 nuits en février 2024

8/10 – Bien

maria

Voyage de couple
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Great beach
Séjour de 5 nuits en décembre 2023

2/10 – Terrible

Kimberly

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened. Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia. And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!
Séjour de 8 nuits en février 2024

2/10 – Terrible

Lori

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We booked Jewel, Punta, Cana, and they closed and moved us to Sunscape, Coco and place the other half of our group at Jewel Palm Beach. Two days after we arrived Sunscape Coco closed their main buffet and swimming pool.
Séjour de 7 nuits en février 2024

2/10 – Terrible

Edna R, Onalaska

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was sold/closed two weeks before our stay. They moved us from a 5star to a 3.5 (at best) Sunscapes Coco. took 2.5 hrs for check in (we were 3rd in line) Didnt have hot water 4 of the 5 days, no towels for 2 days, no working phone in room, refrig froze/broke everything and made a huge mess, burnt out light bulbs. Food was subpar at best and the drinks were a watery mess. Have been using Expedia for years and this was a disaster with no help from them. Dirty beach area and furniture was in sad need of repair/replacement. Worst beach vaca I have ever been on. This is a travel group of 4 that books twice a yr.
Séjour de 6 nuits en janvier 2024

2/10 – Terrible

Freddy

Séjour de 3 nuits en janvier 2024

2/10 – Terrible

Léanne

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No clear communication from the start. Upgrade not honored. Given the runaround; one moment saying they will facilitate a transfer to another resort, another moment dismissing any conversation and tossing our request. Top this up with a broken jacuzzi tub, no hot water. Never coming back and will discourage anyone from reserving here if I can.
Séjour de 3 nuits en janvier 2024

2/10 – Terrible

Patrick

Voyage de couple, Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.
Séjour de 10 nuits en janvier 2024

2/10 – Terrible

Paul J

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were not informed that this resort was closing down for repair. After arrived to the hotel we were transfered to a different one. No very happy about that. The room at the hotel was not wat we purchased.
Séjour de 5 nuits en janvier 2024

2/10 – Terrible

Phayvanh

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en décembre 2023

2/10 – Terrible

Nakita

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We were notified very rudely upon arrival that our reservation had been canceled with no explanation. After going back and forth they told us that Expedia canceled us. When I contacted Expedia I was told that the reservation was active. Then the Jewel employees told us that they were closing and called for a taxi to take us to another location. I fell like my money was taken from me I didn’t receive a refund or anything and didn’t get to stay where I paid to be at. The resort we stayed at doesn’t compare to the one I paid for. My experience was not a good one. I was mortified from the beginning when I was told my reservation was canceled. Very disappointed my first experience going out of the states and this happened.
Séjour de 3 nuits en janvier 2024

6/10 – Acceptable

Kevin

Séjour de 7 nuits en janvier 2024

8/10 – Bien

Jorge

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
supimos que el Resort dejaria de realizar sus operaciones en 15 dias porque lo habian vendido a otro propietario,el servicio se estaba viendo debil,mi habitacion de 10 le doy 3 ,la piscina necesita total reparacion los bares falta de diversidad de bebidas a pesar de que los trabajadores hacen lo imposible y algunas cosas mas . No soy un turista muy exigente pero lo necesario me gusta tenerlo.No se preocupen ya no tendran mas Jewel Punta Cana.
Séjour de 7 nuits en décembre 2023

8/10 – Bien

Sarah

Voyage en famille
Points forts : Propreté
Points faibles : Commodités
This property is being shut down and renovated. We were there the last few days they were open before renovations. Although it was still very busy, they started discontinuing services. Limited restaurants open at night. Pool bar closed easily. Italian restaurant took us 3 hours to dine. The saving grace of the resort was the great pool (although in need of repair) and the beach. Which was why we came to Punta Cana. The rooms had only one of two plug ins so we couldn’t charge all our devices at night. We did the spa but unfortunately there was drilling and jack hammering next door.
Séjour de 7 nuits en janvier 2024

8/10 – Bien

Daniel Joseph

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean rooms. Great grounds and pool. Lots of amenities and activities.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

okan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
With one word “ Excellent “
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Jaime

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had a great time with the wonderful staff!
Séjour de 5 nuits en janvier 2024

8/10 – Bien

Brandon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Grounds, pool, staff, shows and activities fantastic! Food on par with other all-inclusives. Rooms definitely in need of updating. Wi-Fi and phone in room did not work. I understand they're closing soon to do some of this work.
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

HASAN

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good palace
Séjour de 7 nuits en décembre 2023

8/10 – Bien

JESSIKA

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Me gustó mucho pero deben mejorar la cerveza que ofrecen, ya que era de tanque y no sabía bien y nos caía mal. Con relación al hotel es excelente y sé que estará en remodelación hasta noviembre 2024, ya que le hace falta a algunas áreas modernizarlo. Con relación a los empleados son excelentes y tengo que mencionar al personal que hizo mi estadía maravillosa: a Víctor (Supervisor) y Daniel del área de recibo de maletas, Stephanie del área de Cocoa Café, Nairobi, la que hizo el mantenimiento de mi cuarto, José María, Supervisor de la recepción y Mabel del Jade Restaurant. Éste personal fue excelente y espero que despues de que remodelen estén trabajando de nuevo. Regreso el proximo año. Gracias
Séjour de 9 nuits en décembre 2023

10/10 – Excellent

Aurora

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en janvier 2024

10/10 – Excellent

Matthew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
WoW! We had the BEST stay at Jewel Punta Cana! Each day started at the beach- so nice! Water was great. Beach/water shoes were not needed. We got our chairs early, often before 9. They fill up fast! I loved doing yoga each morning on the beach- AMAZING! We went up to the pool for lunch. Carlos usually did the grill next to the pool- he was AMAZING! BEST cheeseburgers! We did go back to the pizzeria once for lunch- a total mistake! Poor organization. Our room was "swim out," meaning we had ~10 feet from our patio to the pool. We had 2 lounge chairs that we laid on right by the water after lunch- PERFECT! It was right outside our room, not too far from the poolside bar, and a server came over to us a couple of days. The Italian restaurant was by far the BEST. The food was EXCELLENT, and Juan Francisco & staff were AMAZING! The grill also was very good, but lacked the attention to detail of Juan Francisco. The Asian restaurant was also very good. The buffet for breakfast was good too. We learned to ask to sit outside, which was nice, and Josselina was wonderful. The best bar was by far the lobby bar- AMAZING bartenders & Expresso martinis. I used the gym every morning- 3 working treadmills, 2 ellipticals, couple of stationary bikes plus weight machines. LOVED the Dominican painting activity & paddle board yoga in the pool. The spa was AMAZING- Ramona was excellent. I highly recommend hydrotherapy, too. NYE was incredible on the beach!!! So much fun! Fireworks too!
Séjour de 6 nuits en décembre 2023

6/10 – Acceptable

eddy

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
my aunt, left her ny driver license in the safety, they put it in lost and found. when we contact them they said for to send somebody to pick it up or pay a ups shipping. ( lost license)
Séjour de 3 nuits en décembre 2023

8/10 – Bien

MARTHA ELENA

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en décembre 2023

8/10 – Bien

Jason

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great Great shows Beautiful property Dated rooms Great value for the money
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Jordan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Maria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is a wonderful place to vacation with family, friendly staff and clean. We have some suggestions on the pasta at the buffet, there should be options for people that don't like sauces. Overall a great experience, expect to walk alot. It has very beautiful landscapes but distances are bigger due to its area.
Séjour de 3 nuits en décembre 2023

4/10 – Médiocre

Michele

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en décembre 2023

8/10 – Bien

Rachel, Carp

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
This resort is older, and needs upgrades but it was great for a family vacation. The rooms were impeccably clean and the food/drinks were excellent. Pristine Beach.
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

Ryan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 6 nuits en décembre 2023

8/10 – Bien

Allyson

Séjour de 5 nuits en décembre 2023

10/10 – Excellent

Alexander

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and the employees are really helpful and always looking out for their clients great energy Amazing staff is really friendly and talkative and generous
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Easton

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall great experience. Mix of families, couples, friends etc.
Séjour de 5 nuits en décembre 2023

10/10 – Excellent

Amanda Welman

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en décembre 2023

8/10 – Bien

rafael a

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service overall was great, the staff members were really nice. I would recommend this resort for any of my family and friends.
Séjour de 7 nuits en décembre 2023

8/10 – Bien

Barbara

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Property is beginning to show its age, but overall is still very nice! Excellent staff, food and drinks. Had fun activities for the kids!
Séjour de 7 nuits en décembre 2023

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We especially liked the entertainment and sports animation. The tennis teacher Leonel was an extremely good, patient and instructive teacher, that tried to improve our level of tennis. But also the whole entertainment area with a vast option of billard, table tennis, football, darts, archery and even boulder opportunities and pickleball were just excellent.
Séjour de 21 nuits en novembre 2023
Elizabeth a répondu le 18 déc. 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

4/10 – Médiocre

Mary

Points faibles : État et installations de l’hébergement
Séjour de 5 nuits en octobre 2023

8/10 – Bien

Kyle

Séjour de 7 nuits en décembre 2023
Elizabeth a répondu le 15 déc. 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,

8/10 – Bien

Lamar

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall: I had a great stay here! Room was comfortable, food was yummy, everyone was super friendly and attentive. Room: Bed was really comfortable. Room was always clean. Was able to connect tv to Netflix and other platforms. Shower head holder was broken, so I had to use the handheld. Mini-fridge was always stocked with water. Had a nice outside area to chill on. Hotel: Beautiful grounds. The pool was gorgeous and had tons of places to sit. Food: Mostly positive experiences. I'm plant-based and I never struggled to find a bunch of options to enjoy. The buffet in particular had a ton of variety for me. Beach: Sea was pretty cloudy, but could still see some fish. Shores were well-maintained. Lots of places to tuck away for some shade or stay tanning in the sun. There were some people selling stuff on the beach, but every single person I came across was super nice, always had great energy, and was very rarely pushy. Tips: • Try to wake up in time to watch the sunrise on the beach; it was stunning and it was a great way to be the first to grab a beach chair and good spot. • Consider how you're getting between the airport and the resort (taxis will cost you $70 USD each way). • Bring and wear water shoes for the beach. There's a quarantined section reserved for swimming (I was told because the corals were taller and sharper in the surrounding areas. But even farther out in the reserved area, I noticed a few sea urchins tucked into some of the coral tall enough to stand on.
Séjour de 6 nuits en décembre 2023
Elizabeth a répondu le 14 déc. 2023
Dear Guest,Thank you for choosing us during your recent vacation,We really appreciate that you are sharing your feedback with us and we are delighted to see that you had an excellent stay with us. Looking forward to the pleasure of welcoming you back.Respectfully,