Aerial view

Reviews of Jewel Palm Beach

4 out of 5
Jewel Palm Beach
Cabeza De Toro, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 994 reviews" "
Rating 8 - Good. 219 out of 994 reviews" "
Rating 6 - Okay. 104 out of 994 reviews" "
Rating 4 - Poor. 44 out of 994 reviews" "
Rating 2 - Terrible. 35 out of 994 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sujan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but not a good travel desk, they have a free taxi but took us to a gift shop which is below standard and costly with commission paid back to hotel. When you bill in the outside gift shop they ask for hotel name not to give you discount but to pay back the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Anja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of Entertainment for the kids
Stayed 6 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 28, 2024
Thank you for your comment! At Jewel Palm Beach, we're dedicated to providing endless entertainment options for kids of all ages. From exciting outdoor adventures to interactive games and activities, we strive to create unforgettable experiences for families. We're delighted to hear that you appreciate our efforts to keep the little ones entertained. We look forward to welcoming you and your family back soon for more fun-filled memories!

10/10 Excellent

Zaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort 🌴🌴very clean. Staff is amazing, super friendly always with smilie on their faces. Rooms are very nice decorated and super clean!!
Stayed 6 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 28, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience at Jewel Palm Beach. Providing a clean and welcoming environment for our guests is always a top priority, and we're delighted that you appreciated the efforts of our dedicated staff. Your kind words about our rooms and decor are greatly appreciated as well. We hope to have the pleasure of welcoming you back to our resort again soon for another unforgettable stay!

2/10 Terrible

HOUMAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst resort I’ve ever seen
Stayed 3 nights in Mar 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again Jewel Palm Beach didn’t disappoint. It’s my second visit and I absolutely love it here. Staff are so friendly and can’t do enough to help you. They are always so positive and helpful, love the staff and the entire experience.
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 28, 2024
Thank you for choosing Jewel Palm Beach once again and for sharing your positive experience with us! We're thrilled to hear that your second visit was just as enjoyable as the first. Our team works hard to ensure that every guest feels welcomed and taken care of, so it's fantastic to hear that you found them friendly and helpful. We truly appreciate your kind words and loyalty. We can't wait to welcome you back for your third visit and provide you with another exceptional experience!

6/10 Okay

Val

Travelled with family and small children
Liked: Cleanliness
Nice property and beach area. Average to bad food. Too much upselling of services during our stay.
Stayed 5 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 28, 2024
We appreciate you taking the time to provide feedback about your recent stay at Jewel Palm Beach. We're glad to hear that you enjoyed our property and beach area. However, we're disappointed to learn that the food did not meet your expectations. Your comments regarding upselling of services are also noted, and we apologize if this impacted your overall experience negatively.Please know that your feedback is valuable to us, and we will address these concerns with our team to improve our services and ensure a more enjoyable experience for our guests in the future. We hope that despite these issues, you were still able to enjoy your time with us, and we would love the opportunity to welcome you back for a better experience.

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar in every corner, easy access to places, the food, snacks, drinks, and alcohol. The Coral Market was great with assortment of menu, desserts and drinks. Some restaurants like Jade had no AC so it was hot. We were dripping with sweat while eating. The Italian restaurant was a little cooler. But other than that we had a great vacations.
Stayed 5 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 28, 2024
Thank you for sharing your detailed feedback with us about your recent stay at Jewel Palm Beach. We're delighted to hear that you found our resort convenient with easy access to amenities and enjoyed the offerings at Coral Market. We're also glad to hear that you appreciated the variety of food, snacks, drinks, and alcohol available.However, we apologize for the discomfort you experienced at certain restaurants due to the lack of air conditioning. Your feedback regarding this issue is valuable, and we will address it with our team to ensure a more comfortable dining experience for our guests in the future.We're thrilled that overall you had a great vacation with us, and we hope to have the opportunity to welcome you back for another wonderful stay in the future.

10/10 Excellent

Jainil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 3 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

France Marie-Ange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was excellent, great staff
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

4/10 Poor

Amel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room were very dirty and moldy
Stayed 5 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

8/10 Good

Samantha M

Travelled with family
Liked: Cleanliness, staff & service
Staff was exceptionally polite, courteous and helpful, especially front desk staff.
Stayed 6 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

6/10 Okay

Daniel, North Bay

Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort…it was small enough to get to where you wanted quickly…ate at all restaurants and enjoyed all my meals including Buffett, they had activities everyday and two main pools were always a good time and never seemed too crowded. Staff were excellent and were always working - will definitely return….
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful! Much of the staff were fantastic!
Stayed 4 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

8/10 Good

Josee

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

6/10 Okay

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The rooms were clean but very outdated for the price paid.
Stayed 4 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Angelica, Towson

Travelled with family
Liked: Amenities
Staff is attentive and friendly. No wait at restaurants. Entertainment nightly. Everything is clean and well stocked. Food options are great. 4 pools and plenty of chairs poolside and on the beach. You’ll be hit with several upgrade options (VIP which opens one more restaurant to you, order a bottle of wine early and get special reserved seating at dinner, steak night poolside, etc). The beach vendors are also a little aggressive.
Stayed 4 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

6/10 Okay

Husam, Porter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Workers were nice although they try hard to upsell everything. We stayed in a room in building 8 one of two buildings not renovated. Room was WAY outdated with old everything and uncomfortable beds. Again, the workers tried to help within their abilities but quite honestly these two buildings should not be in service in this resort!! Poor and pool bar were nice. Restaurants were good in general, the buffet was the best one.
Stayed 5 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Jennifer Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in 2023 rebooked again for celebrating our wedding anniversary again-can't wait to be back. Love the attentive staff, beautiful property, sandy clean beach, pool fun with lots of food choices at several restaurants each day. Highly recommend.
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Lisa Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome and liked that we didn’t have to make reservations for special restaurants Staff was super friendly Grounds were very clean Rooms a little dated and musty smelling
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our time at Jewel Palm Beach Resort last week. Just two girlfriends looking to take a break from those cold NE winters and we found it here. The resort was safe and clean. The staff was very attentive friendly all the time. Will definitely come back again if the opportunity arises.
Stayed 7 nights in Mar 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Angel Castro Social Media Manager on Mar 7, 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort is very nice. Our room, however, was not really nice. The bathroom especially was in terrible condition. The bed was nice; the other furniture in the room was old and beat up. The location was very convenient to everything. We stayed in building 9. The food options were very good; lots of variety.
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Mar 4, 2024
It sounds like you had a mixed experience at the resort! It's great to hear that you enjoyed the location and the food options, but it's unfortunate that your room didn't meet your expectations, particularly the condition of the bathroom and furniture. Your feedback can be valuable for the resort management to address any areas of improvement. Thanks for sharing your thoughts!

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked all the pool options. The club area for a more quiet relaxing time and the swim up bar pool where all the action is. The beach is gorgeous and the food is delicious. The staff are so friendly and really know how to make it a fun time. I would like to see more chairs and umbrella/shade options.
Stayed 6 nights in Feb 2024
Response from Angel Castro Social Media Manager on Mar 4, 2024
It's fantastic to hear that you enjoyed the variety of pool options and the beautiful beach at the resort! We're thrilled that our staff could contribute to making your stay enjoyable. Thank you for your feedback regarding the chairs and umbrella/shade options; we'll definitely take that into consideration to enhance your experience even further. We look forward to welcoming you back soon!

10/10 Excellent

Jill Marie

Travelled with partner
Liked: Property conditions & facilities
It was our first time in the Dominican Republic and I enjoyed the hotel the only complaint is they did not have enough activities on the property it was basically the same thing every day other then that the staff the restaurants especially the buffet were all great I would Come back!
Stayed 5 nights in Feb 2024
Response from Angel Castro Social Media Manager on Mar 4, 2024
It's wonderful to hear that you had a positive experience during your first visit to the Dominican Republic and enjoyed our hotel amenities, staff, and restaurants! We appreciate your feedback regarding the activities, and we'll take it into account to ensure we offer a more diverse range of options to keep things exciting for our guests. We're looking forward to hosting you again in the future!

10/10 Excellent

Brooke Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating of requests. Great property. Lovely room. Enjoyed the Spa facility! Would definitely recommend this resort! Thank you.
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 27, 2024
Thank you very much for taking the time to share your experience with us at Jewel Palm Beach. Your feedback is truly valuable to us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.At Jewel Palm Beach, we strive to provide exceptional service and unforgettable experiences for all our guests. Your satisfaction is our top priority, and we are committed to continuously improving to ensure that each visit is better than the last.We sincerely appreciate your support and look forward to the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything else we can do to enhance your next stay with us.Thank you once again for choosing Jewel Palm Beach. We can't wait to have you back and create even more wonderful memories together!

10/10 Excellent

ARTAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was not huge and good enough.
Stayed 5 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 27, 2024
Thank you very much for taking the time to share your experience with us at Jewel Palm Beach. Your feedback is truly valuable to us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.At Jewel Palm Beach, we strive to provide exceptional service and unforgettable experiences for all our guests. Your satisfaction is our top priority, and we are committed to continuously improving to ensure that each visit is better than the last.We sincerely appreciate your support and look forward to the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything else we can do to enhance your next stay with us.Thank you once again for choosing Jewel Palm Beach. We can't wait to have you back and create even more wonderful memories together!

10/10 Excellent

Richard, Palm Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar were great and staff were supee Friendly. Overall the resort was small but great
Stayed 3 nights in Dec 2023
Response from Angel Castro Social Media Manager on Feb 27, 2024
Thank you very much for taking the time to share your experience with us at Jewel Palm Beach. Your feedback is truly valuable to us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.At Jewel Palm Beach, we strive to provide exceptional service and unforgettable experiences for all our guests. Your satisfaction is our top priority, and we are committed to continuously improving to ensure that each visit is better than the last.We sincerely appreciate your support and look forward to the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything else we can do to enhance your next stay with us.Thank you once again for choosing Jewel Palm Beach. We can't wait to have you back and create even more wonderful memories together!

8/10 Good

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach in front of the resort was great, very little to no seaweed when we stayed. The staff were attentive and friendly-they were the best part of the trip. Food and drinks were good.
Stayed 4 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 27, 2024
Thank you very much for taking the time to share your experience with us at Jewel Palm Beach. Your feedback is truly valuable to us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.At Jewel Palm Beach, we strive to provide exceptional service and unforgettable experiences for all our guests. Your satisfaction is our top priority, and we are committed to continuously improving to ensure that each visit is better than the last.We sincerely appreciate your support and look forward to the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything else we can do to enhance your next stay with us.Thank you once again for choosing Jewel Palm Beach. We can't wait to have you back and create even more wonderful memories together!

10/10 Excellent

Elyann

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed our whole experience from the beach to the nightly singer
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 27, 2024
Thank you very much for taking the time to share your experience with us at Jewel Palm Beach. Your feedback is truly valuable to us. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.At Jewel Palm Beach, we strive to provide exceptional service and unforgettable experiences for all our guests. Your satisfaction is our top priority, and we are committed to continuously improving to ensure that each visit is better than the last.We sincerely appreciate your support and look forward to the opportunity to welcome you back in the future. Please do not hesitate to reach out if there is anything else we can do to enhance your next stay with us.Thank you once again for choosing Jewel Palm Beach. We can't wait to have you back and create even more wonderful memories together!

6/10 Okay

Marty, New City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, excellent and profesional staff each one of them, However, room needs serious upgrading, ceiling fan and TV did not work and water pressure was disappointing to say the least, pool and beach chairs not easy to obtain,
Stayed 4 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 21, 2024
It sounds like you had a mixed experience at the resort. I'm glad to hear that you appreciated the beautiful grounds and the professionalism of the staff. However, it's unfortunate that there were issues with the room, including the non-functional ceiling fan and TV, as well as disappointing water pressure. Additionally, difficulty obtaining pool and beach chairs can certainly impact the overall enjoyment of your stay. Your feedback is valuable and I hope the management takes it into account to improve the quality of their accommodations and amenities.

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aubrey was one of the nicest guys their, he went out of his way to say hello everyday. We appreciate everything he did.
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very nice. Most of the staff were very friendly and super helpful. Having a coffee/tea cafe was great. The food was pretty good. I did get sick one night after having tried salad and dressing. The items that need to stay cold don’t. It would be more helpful if the staff spoke English. A lot of them did but a few didn’t. Made it hard to ask questions or tell them something. I understand we are in their country but they chose to work at a vacation resort. Entertainment was good. We would go back.
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

10/10 Excellent

Amitaben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this resort. The place is beautiful and properly maintained as well as the resort beach. We had an ocean view room and the view is spectacular! The only minor complaint we had was that the room was a bit outdated and could use some touch up. Other than that beautiful resort and very friendly staff always there to help. Loved our experience there!!
Stayed 5 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

8/10 Good

Susan

Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Mar 25, 2024
Your feedback about Jewel Palm Beach is very important to us. We are delighted to know that your experience exceeded your expectations and we look forward to the pleasure of welcoming you back to our hotel.

10/10 Excellent

Melodie Ann, Milford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the experience. US hotels could learn from this resort on how customer service should be done. The property and staff were wonderful. The only suggestion I have is the rooms need updating.
Stayed 6 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food variety and quality of food. Italian, Mexican, Japanese, French restaruant were all very good. The market buffet had something for everyone, keeping food warm in some areas could improve. The beach eatery was a great stop for burgers, dogs, wings, and fries. . Staff was all very freindly and helpful, pool service staff waited on and assisted when needed. The number of loungers around the pool could be increased and a few more umbellas as well. Beach was well taken care of, and cleaned of seaweeds. Beach secuirty was obvious to minimize pedalers. Room staff was pleasant and efficient, and not intrusive in the daily tasks. the daily newsletter with activities sent out needs to be in a better better format,. the Whatsapp was a good delivery vehicle but I struggled with the document format/app. A simple pdf would have been nice. The Lobster and Steak special dinner was a big food miss and should have been cancelled as the wind just made things too cool and ruined a special night out. The steak was a big miss, consider the flap steak served at the french restaraunt. The lobster was good but I had no desire to get more than the half served. Staff did a great job with a tough situation. Very happy overall with our experience. Need to consider having a few more basic supplies in the shop at reasonable price, such as aspirin, toothpaste, etc Again very happy overall.
Stayed 5 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

8/10 Good

Jennifer Ann, Ida Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

2/10 Terrible

Gregory

Stayed 14 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 20, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We are thrilled to hear that we have exceeded your expectations with our services. Your satisfaction is our top priority and it inspires us to continue delivering exceptional experiences. We sincerely look forward to welcoming you back and creating more unforgettable memories together.

8/10 Good

Brian

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
The rooms need more TLC. The food is good, not great. Very salty. The workers are amazing! Perhaps more staff at the lobby bar, waiting was always long. Ala Cart restaurant can do better by serving 1 item at a time, many times we received course 1,2,3 at the same time. The hibachi was super friendly and chefs amazing! Beds very comfortable! Maids very sufficient
Stayed 8 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 12, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We're delighted to hear that we have exceeded your expectations through our services. We look forward to welcoming you back again to continue creating great experiences at our wonderful hotel.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Routine was nice food staff very friendly access to the beach. Nice pools
Stayed 5 nights in Feb 2024
Response from Angel Castro Social Media Manager on Feb 12, 2024
Thank you for sharing your experiences with Jewel Palm Beach. We're delighted to hear that we have exceeded your expectations through our services. We look forward to welcoming you back again to continue creating great experiences at our wonderful hotel.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Angel Castro Social Media Manager on Feb 5, 2024
Thank you for sharing your experience at Jewel Palm Beach!

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing vacation resort. The property is beautiful, convenient to water sports and activities. The food choices were amazing and the staff was friendly and welcoming. The only reason I didn’t give it 5 stars was because we needed more sunscreen and had to pay $45 USD for a small can of sunscreen spray!!! Other than the shopping prices, I would highly recommend this resort.
Stayed 7 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 5, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations through our services and rest assured that we'll take your feedback into account to enhance our services further.

2/10 Terrible

Donald J, Orlando

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Moves our reservations to another resort which was terrible and did not provide the same amenities we paid for
Stayed 8 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 5, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations through our services and rest assured that we'll take your feedback into account to enhance our services further.

8/10 Good

Zach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, clean, safe, but solicitation even on roped off resort section of the beach
Stayed 5 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 5, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations through our services and rest assured that we'll take your feedback into account to enhance our services further.

2/10 Terrible

Dina, Deptford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservation was for Jewel jewel transferred to Sunscape. Coco went to Sunscape Coco and Jewel never transfer. The reservation was in the lobby for three hours to get a room. Sunscape still do not receive a reservation transfer from Joel purchased Oceanview room and club level and never received. Service was terrible. Never received VIP service. Pool was very unclean and tile was chipping apart as you swim. Staff was unfriendly very very unclean. Roof was leaking. Water came through room saturated mattress. Total disgrace will not recommend anyone on sanitary poor condition. Total refund should be required.
Stayed 8 nights in Jan 2024
Response from Angel Castro Social Media Manager on Feb 5, 2024
Thank you for reaching out to Jewel Palm Beach. We're delighted to hear that we've exceeded your expectations through our services and rest assured that we'll take your feedback into account to enhance our services further.