The resort itself has a beautiful setting, lots of flowers and trees, beach is clean , no seaweed and rooms are clean and that’s the only positive thing about the resort unfortunately. Now let’s start with details, people are smoking everywhere , beach, bar area, and that’s not good,resort suppose to have separate area for those who smokes and destroys clean air,bathrooms on a beach are dirty , not enough loungers on a beach , by 9 am almost all of them taken.Another thing is food , buffet is dirty and food tastes disgusting, went to Toscana we got a nice table for 4 people and then all of a sudden some girl showed up and started to yell at us that we didn’t wait for her specifically, she was really rude and told us that we have to tell her our room number and names , it was lunch time and one of other girls already got us a table we couldn’t understand what was her problem , her name was Iris and she was inside Beloved and I believe that management have to address this kind of behavior towards guests. Waiters in Beloved was also rude and disrespectful, they were chit chatting in front of us in Spanish language thinking that we don’t understand them and they were talking about us , just inappropriate! The only personnel which was great from Thelassa Was Rosalia and from breakfast at adults only place Januel! They were kind and really polite compare to the rest of the team around the resort , And finaly nobody did any upgrade for us , which was a little upsetting as well
