2/10 – Terrible
Narghis G.
8 janv. 2026
Points faibles : Propreté
Vrbo’s policies heavily favor hosts at the expense of guests. According to their rules, hosts are allowed to wait until up to 24 hours before the guest’s arrival to provide check-in information. In my case, I tried for an entire week to contact the host and repeatedly requested the check-in details, which were never provided.I contacted Vrbo multiple times during this period. Unfortunately, there was no internal record or continuity of my conversations with their agents. Every time I managed to speak with someone, I had to explain the situation again from the beginning, only to receive the same scripted response: “The host has until 24 hours before arrival to provide the information.”As a result, I arrived at the airport with no place to stay, while my credit card had already been charged in full for a service I never received. With no time to spare, I was forced to book another accommodation at more than double the price.To be fair, Vrbo did eventually refund the full amount within a reasonable timeframe. However, the lack of accountability, poor internal communication, and rigid policy enforcement caused significant stress, financial loss, and inconvenience.Given this experience, I find it concerning that Vrbo is still requesting a review, especially when the core issue was a systemic failure in communication and guest protection. I would strongly caution future travelers—especially those with tight travel schedules—to be aware of these risks when booking through Vrbo.
Narghis G.
Séjour de 7 nuits en décembre 2025