Exterior detail
Check availability

Reviews of Grand Bavaro Princess - All Inclusive

4.5 out of 5
Grand Bavaro Princess - All Inclusive
Playas De Bavaro, Punta Cana, La Altagracia

Reviews

8.0

Very good

Rating 10 - Excellent. 1303 out of 2736 reviews" "
Rating 8 - Good. 687 out of 2736 reviews" "
Rating 6 - Okay. 360 out of 2736 reviews" "
Rating 4 - Poor. 196 out of 2736 reviews" "
Rating 2 - Terrible. 190 out of 2736 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yajaira C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time here, we loved the location the staff was super friendly. No complains at all. Will definitely comeback here again.
Stayed 4 nights in Apr 2024
Response from J. De La Vieja on Apr 16, 2024
Dear Yajaira. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Peaches-Ikenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Guest. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Geron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautifully designed and the staff was extremely friendly and professional
Stayed 5 nights in Apr 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Geron. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, highly recommended
Stayed 6 nights in Apr 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Alex. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fooodddd & the drinks were garbage my husband had food poisoning for two days it was a nightmare. We didn’t get to try restaurants because you had to reserve which was stupid. The resort Is HUGEEE so be mindful to walk a lot. That wasn’t fun so don’t Dress up ladies no need to pack your heel because you won’t be able to use them. The people and staff were wonderful but just everything else was not good and honestly will not recommended. Go else where. No entertainment once so ever. They didn’t have anything compared to the RIU RESORTS. 4/10 not much English either
Stayed 3 nights in Apr 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Jessica. Thank you for your feedback. We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We highly appreciate that you bring all these issues to our attention as your comments and suggestions are always very helpful in order to improve the quality of our service. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Johan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. The Hotel is very clean. I can’t wait to go back.
Stayed 4 nights in Apr 2024
Response from J. De La Vieja on Apr 12, 2024
Dear Johan. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property has a lot of potential. However fall short in some areas. I believe you should experience it for yourself and will not speak negatively about the resort. The issues could fix themselves and what one person does not like, someone else does not prioritize those issues. I do believe this resort has the potential to be special and 5 Star! Beach and Pool are spectacular!
Stayed 4 nights in Apr 2024
Response from J. De La Vieja on Apr 11, 2024
Dear Michael. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. The room,food,staff and excursions were great! Highly recommend this resort.
Stayed 3 nights in Apr 2024
Response from J. De La Vieja on Apr 11, 2024
Dear Cristina. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Sandy Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Apr 12, 2024
Dear Sandy. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Rhonda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have been here twice before..before covid..the service was not what it used to be..waited 20 minutes just for an egg..lines were crazy..also, main pool was extremely dirty..our granddaughter (10) and her friend (3) were there as well and were excited to go in the kids splash park..but they would not allow it cuz we didnt have the right color band..they were very disappointed as it was right by our room..noone mentioned it wasn't included..as well, our air conditioning in our room was not even close to being cool enough, as well as the fridge in our room.. We really love this place, but disappointed this time around..
Stayed 3 nights in Apr 2024
Response from J. De La Vieja on Apr 10, 2024
Dear Rhonda. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We regret the inconvenience with the entrance to the park but we have different categories and they must be respected. However, there is another water park for guests who purchase the regular package. Thanks for your understanding. We appreciate all your comments as the best way to level our service up and avoid similar situations in the future.We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Asialy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 10, 2024
Dear Asialy. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

4/10 Poor

Yuliya

Disliked: Cleanliness, property conditions & facilities
-
Stayed 7 nights in Feb 2024
Response from J. De La Vieja on Apr 9, 2024
Dear Yuliya. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Shashi Ratilal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things we didn’t know and not like was that we couldn’t use all of the Restaurants on site. Also reservations for dinner in 24 hours advance was painful, most of the time WiFi doesn’t work or they are already booked for that night. Everything else was great.
Stayed 4 nights in Feb 2024
Response from J. De La Vieja on Apr 8, 2024
Dear Shashi. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Katrice, Newark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Resort was average.
Stayed 1 night in Apr 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Katrice. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time overall. Clean, well run. Fun. Some staff could be a bit friendlier.
Stayed 4 nights in Apr 2024
Response from J. De La Vieja on Apr 8, 2024
Dear Brandon. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Nattalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from J. De La Vieja on Apr 8, 2024
Dear Nattalia. Thank you for rating us. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from J. De La Vieja on Apr 8, 2024
Dear Johan. Thank you for rating us. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

CLAUDIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great experience. We will definitely come back if given the opportunity.
Stayed 2 nights in Apr 2024
Response from J. De La Vieja on Apr 6, 2024
Dear Claudia. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and beautiful the only thing that they need is more entertainment
Stayed 3 nights in Mar 2024
Response from J. De La Vieja on Apr 5, 2024
Dear Jessica. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Marie Myrlene, Piscataway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Security, reception area is a bit unorganized. As a guest checking out it was difficult to differentiate the excursions pick ups, private and shared airport transports.
Stayed 5 nights in Mar 2024
Response from J. De La Vieja on Apr 4, 2024
Dear Marie. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book this stay for to celebrate my birthday. This place was amazing and beautiful. It was a very big compound it’s a good thing they have trolleys that can pick you up or you can walk (take short cuts). The only thing I didn’t like about this place was that the food was not good at all. The only place that was a bit more tasteful was the 24 hr pub. I had to get food outside of resort which wasn’t far from the resort those places was great.
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 3, 2024
Dear Samantha. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

4/10 Poor

GLENDY

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
El personal es pésimo y la comida más o menos, los restaurant no comi ni la primera vez hay que hacer disque reserva tres o cuatro días antes de la cual cuando uno lo compra no lo dice y cuando va allá nadie te ayuda, el personal es como si le tuviera pidiendo todo el tiempo
Stayed 2 nights in Mar 2024
Response from J. De La Vieja on Apr 2, 2024
Estimada Glendy. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional. Por otra parte queremos ofrecer nuestras más sinceras disculpas por algún posible inconveniente que haya podido tener mientras se alojaba en nuestro hotel. Agradecemos nos hiciera llegar sus comentarios para tomar medidas correctivas que nos permitan mejorar. Esperamos tener el privilegio de recibirlo en sus próximas vacaciones. Saludos cordiales, J. De La Vieja. Gerente General. Grand Bavaro Princess.

8/10 Good

jonhatttan, hialeah fl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 3, 2024
Dear Jonhattan. Thank you for rating us. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Bethanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marino Reyes was a great help, very accommodating and great services were given as well. He made sure my partner and I were helped and satisfied with the services provided by the hotel. Highly recommended.
Response from J. De La Vieja on Apr 1, 2024
Dear Bethanie. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Ratan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time at this resort with the Platinum experience. Really great facilities, the beach us absolutely incredible, the pools are fantastic. Food is average at most places. The only thing like is the customer service over the phone from your room. No body answers the phone and once they do they keep transferring you to different people and you never get what you are looking for. We were out of water on multiple occasions and we had to call over 20 times and still no water. They really need to review the phone customer service. Overall a great experience considering the location and beach.
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Dear Ratan. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

4/10 Poor

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like that my ceiling fell in the shower. The way it was handled like it was not big deal. That I was waking up by staff speaking loudly by my door at 7.30 to 8.30am. The cleaning done to the room was inconsistent. They provided things for one person when the room was booked for two. The food was cold. The smell of the room was strong... The booking of restaurants information not provided. Better information needed for the activities for kids. They said arcade and family club but that was explained that it was only for certain people. I like that the people were friendly. There was variety of food to choose from. The beach was clean and nice.
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Dear Cynthia. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We highly appreciate that you bring all these issues to our attention as your comments and suggestions are always very helpful in order to improve the quality of our service. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Dear Beth. Thank you for your feedback. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Juan

Business traveller
Liked: Property conditions & facilities
Food fría todo el tiempo no frigera en la abutacion estaba rota lo reporte al from des y no recivi ayuda no vocería aese hotel
Stayed 2 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Estimado Juan. Gracias por compartir los comentarios de sus vacaciones. Estamos contentos que haya escogido nuestro hotel como su destino vacacional. Por otra parte queremos ofrecer nuestras más sinceras disculpas por algún posible inconveniente que haya podido tener mientras se alojaba en nuestro hotel. Siempre es importante reportar cualquier anomalia cuando aun se encuentre en nuestra propiedad para poder tomar accion inmediata y cambiar su percepcion. Tenemos un departamento de atencion al cliente (en el lobby principal) trabajando por nuestros visitantes mas de 15 horas al dia. Gracias por su comprension. Esperamos tener el privilegio de recibirlo en sus próximas vacaciones. Saludos cordiales, J. De La Vieja. Gerente General. Grand Bavaro Princess.

10/10 Excellent

Benjamin Nick-Kin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, we loved the wildlife that was around at the (Platinum side of the) resort - walking to breakfast with peacocks and egrets hanging out in the area was SO COOL, especially the eco-walk in the little forest area with its birds and turtles among the mangroves. The variety of options available for food and activity was great - the soft, white sand at the beach was the best, or you could enjoy the swim-up bar in the pool. The cocktails menu was extensive, and also included non-alcoholic cocktails! (The bar at the beach was the best! Not too sweet, just right) The best food we had included any of the seafood dishes, especially the seared tuna at the Soho restaurant (Platinum side) and the food truck fries. In general, we found the chicken to be a bit overcooked and the beef wasn't a great quality, but the seafood (fish, squid, etc) never disappointed. We would definitely go back to the Grand Bavaro Princess, and we aren't the only ones - almost everyone we met agreed that this was the best all-inclusive they've ever been to, and would visit again!
Stayed 5 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Dear Benjamin. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for theh compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Neeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Apr 1, 2024
Dear Neeta. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

2/10 Terrible

Cristina

Liked: Staff & service
Response from J. De La Vieja on Apr 1, 2024
Dear Cristina. Thank you for your feedback. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Mar 28, 2024
Estimada Regina. Gracias por valorarnos. Saludos cordiales, J. De La Vieja. Gerente General. Grand Bavaro Princess.

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness
Staff not really friendly
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Mar 26, 2024
Dear Denise. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Jineshkumar

Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 15, 2024
Dear Jineshkumar. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Wilson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is wonderful. Platinum staff was great! Staff at the buffet locations were less friendly and service was not very prompt. The beach, grounds, pool… very good.
Stayed 5 nights in Mar 2024
Response from J. De La Vieja on Mar 26, 2024
Dear Wilson. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from J. De La Vieja on Mar 27, 2024
Estimado Alexis. Gracias por valorarnos. Saludos cordiales, J. De La Vieja. Gerente General. Grand Bavaro Princess.

8/10 Good

Leslie

Travelled with family, Travelled with partner, Travelled with group
Liked: Property conditions & facilities
I like this property and I would stay here again. The only thing is that you have to get up real early to get a chair or cabana on the beach and leave your belongs there for the day. I would bring your own bath towels to wash and dry with because sometimes they bring bath towels, also hand soap is needed in all rooms.
Stayed 4 nights in Feb 2024
Response from J. De La Vieja on Mar 26, 2024
Dear Leslie. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Chandra, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great here! The food options are okay I really enjoy Tartufo, Hacienda, and El Gaucho 12/10 for service and food was good!! The guy walking around selling the excursions was top tier thank you Olivo. The beach the beautiful!!!! The stars of the resort though are Hector and the entertainment team. They make this resort stand out from others and would be one of the main reasons I would return.
Stayed 5 nights in Mar 2024
Response from J. De La Vieja on Apr 11, 2024
Dear Chandra. Thank you for your feedback. We appreciate that you choose our resort as your tourist destination as well as for the compliments regarding our hotel facilities. We want to extend our most sincere apologies for any possible inconvenience you may have had staying here with us. We hope to have another opportunity to be your host if you return to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly for the most part. Room was good , AC was a bit noisy . Food and drinks were good . Didn’t like the soliciting from staff for time share stays by telling you they are giving you something “free”! Other than that I would stay there again.
Stayed 3 nights in Mar 2024
Response from J. De La Vieja on Mar 25, 2024
Dear June. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Catraya

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The property was nice. The food was sub par and not able to make reservations for restaurants. The staff were not very hospitable. I wish they had more options for transportation. Otherwise the air didn’t work in our room but they made sure to do all they could and made accommodations to another room. The pool was noisey but the beach was awesome and customer service was amazing. I just wish the security on the beach would have kept the ppl wanting to sell things in a central location. I was bothered every 5 min. I also lost a pair of sandals in a restraunt. Literally within a few min went back to ask the staff they didn’t try to see if anyone found them. Nor did they mention a lost and found nothing. Loved Punta Cana weather and beach. I may have to try a different resort. You get what you pay for. Overall property 3.5 out of 5
Stayed 3 nights in Mar 2024
Response from J. De La Vieja on Mar 25, 2024
Dear Catraya. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We highly appreciate that you bring all these issues to our attention as your comments and suggestions are always very helpful in order to improve the quality of our service. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was an employee of animotion named Felix who kept dancing inappropriately with my girlfriend. He would go out of his way to touch her and kept asking her to dance even though she was clearly with me. I don’t go to a resort to have to play defense against the employees. The rest of the staff were spectacular.
Response from J. De La Vieja on Mar 25, 2024
Dear Daniel. Thank you for dedicate part of your time to post the comments of your trip to Grand Bavaro Princess. We are glad that you choose our hotel as your holiday destination. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We highly appreciate that you let us know about this situation, first of all because we do not tolerate this kind of behavior from our staff. It is always important to report every anomaly at the right moment it happens, in order we can take corrective measures and try to change your perception. Remember that this is not the proper channel to complain because at the time we read your comments you are probably returning home and unfortunately we cannot doing nothing at all. We have a very professional guest service department (in the main lobby) always willing to help but fortunately to your feedback, we will correct this issue to avoid a similar situation in the future with other guests. We hope to have another opportunity to be your host again on your next trip to Dominican Republic, we are sure that we can do it better and you won’t regret it.Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from J. De La Vieja on Mar 25, 2024
Dear Kris. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

4/10 Poor

Lorna

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Couldn’t get a lounger on the beach or at the pool. No where else to lie and catch the sun. Got food poisoning from the buffet. Staff were superb and grounds were beautiful
Stayed 4 nights in Feb 2024
Response from J. De La Vieja on Mar 23, 2024
Dear Loma. Thank you for your feedback. We are extremely happy that you choose our hotel as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time, we would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service; we also want to express our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We regret our food did not meet your expectations and we regret not have been informed while you were still in house as we would have done everything possible to please your needs as we have done with other visitors in the past. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly. J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Isabella

Stayed 4 nights in Mar 2024
Response from J. De La Vieja on Apr 11, 2024
Estimada Isabella. Gracias por valorarnos. Saludos cordiales, J. De La Vieja. Gerente General. Grand Bavaro Princess.

10/10 Excellent

Wayne Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Mar 22, 2024
Dear Wayne. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Mar 21, 2024
Dear Emmanuel. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

8/10 Good

Aleksandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall is good! The stuff is great especially Wanda and Yandra they were amazing! The housekeeping wasn’t very well! The WiFi is very terrible and i think you should improve it! The place is beautiful!
Stayed 7 nights in Mar 2024
Response from J. De La Vieja on Mar 18, 2024
Dear Aleksandra. Thank you for your feedback.We are glad that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. On the other hand, we do apologize for any possible inconvenience you might have experienced while you were staying within us. We hope to have another opportunity to be your host again on your next trip to Dominican Republic. Honestly, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Mar 2024
Response from J. De La Vieja on Mar 14, 2024
Dear Harold. Thank you for rating us. Cordial greetings, J. De La Vieja. General Manager. Grand Bavaro Princess.

10/10 Excellent

Kendara

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing time there.
Stayed 5 nights in Jan 2024
Response from J. De La Vieja on Mar 13, 2024
Dear Kendara. Thank you for taking the time to share the comments of your trip. We are happy and thankful that you choose our hotel as your holiday destination as well as for the compliments regarding our hotel facilities. It is wonderful to read that you enjoyed your holidays and we were able to meet all your expectations. We hope to have the privilege to be your host on your next trip to Dominican Republic. Kind regards, J. De La Vieja. General Manager. Grand Bavaro Princess.

6/10 Okay

Callie

Travelled with family
Liked: Cleanliness
The resort is huge but very easy to walk around. Being in platinum makes a huge difference and was worth every extra penny. Our biggest complaint is the food. For the most part, it was horrible. We booked many a la cart restaurants and the food was so terrible we left and went to the buffet. Maybe because it was spring break and very busy but most of the food is barely edible and the staff are overworked and don’t seem to care about your experience. Also be prepared to fight off people every ten minutes trying to sell you things at the beach or pool or just walking around the property. Overall, definitely not a 4.5 star hotel
Response from J. De La Vieja on Mar 13, 2024
Dear Calie. Thank you for your feedback. We are extremely happy that you choose our hotel as your tourist destination as well as for the compliments regarding our hotel facilities. At the same time, we would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service; we also want to express our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. We regret our food did not meet your expectations and we regret not have been informed while you were still in house as we would have done everything possible to please your needs as we have done with other visitors in the past. However we will forward your comments to our executive chef in order to take the necessary measures that let us to continue offering a better service. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future. Honestly. J. De La Vieja. General Manager. Grand Bavaro Princess.