Ratings based on 2,017 Verified Reviews

3.4 out of 5
62% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from San Antonio Tx

Hotel itself it nice. Building wise

Posted 17-Oct-2017
Pros: Hotel is big kind of new with all the construction they are doing. A lot of rooms are vacant.
Cons: The staff at the front desk should be really look at. I found them rude and kind " of I don't care type of attititude" need improvement (lots)
Location: Very far from any shopping, nothing around unless you go to the shopping mall next door At the Royalton hotel. About a half mile away
Building a new pool and a kids pool all it was ok until it rain one night, they are fixing the roof and it leak on the bed of one of my friends They moved them to another room but not until the next day. They were not many people at this time on the hotel Waitstaff at the Buffet are excelent they took very good care of the 7 of us. They are very professional. Also at the other restaurants After they clean rooms you only get one bar of soap when you first arrive. No body cream We had to ask for robs and slippers for the other guess, they were never sent,. Also when i made reservations it said i was getting free transportation round trip they had a problem when we arrive . Also a bottle of sparkling wine was promise but never arrive The downstairs bar staff was very nice and polite
3 out of 5
by A verified traveller from orlando

Expected discounted rate due to hurricane damage

Posted 5-Oct-2017
We were not informed of the hotel hurricane damage prior to arrival. Over half the hotel facilities were closed due to hurricane Maria damage. Hotel was not willing to discount rate or offer any upgrades due to very limited all inclusive amenities. Only one restaurant was open. The beach area, water park, pool, rock climbing, casino were all either closed or undergoing repairs. It was my best friends 50th birthday and we were both disappointed after highly anticipating a quiet resort stay in a beautiful resort.
Comment from Hotel Management
7-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Regards, Director Occidental Caribe
4 out of 5
by A verified traveller from UK

Huge hotel with nice swimming pool

Posted 2-Oct-2017
Pros: food swimming pool beach
Cons: more friendly staff
- generally hotel was clean - after hurricane they cleaned everything very fast - food was good - disappointed about service room. We had to asking to change towels - the staff at the Bars not friendly and always too long waiting
Comment from Hotel Management
4-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest We would like to thank you for your preference in selecting our Barceló XXX hotel for your holidays in Occidental Caribe, as well as for taking the time to tell us about your recent experience among us. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Director Occidental Caribe
1 out of 5
by A verified traveller from North Carolina

FALSE ADVERTISING

Posted 1-Oct-2017
Pros: The pool was nice and the beach view.
Cons: They should give people what they pay for or make it known before booking what isn't available. We booked this place for all the stuff unavailable.
Location: Location was ok. Nice beach access.
We stayed here for 4 days, 3 nights and it was the worse all-inclusive resort we could have picked. We had to wait almost an hour to check-in and once checked in they don’t assign you a room. They had plenty of rooms to allow early check-in since we went during the off season, half the resort was closed and it was already 3pm. The buffet food was horrible for breakfast, lunch and dinner. Everything was reused each day until it was gone, nothing was edible except the fries by the pool. The French, Japanese, Mexican and Italian places on site that were closed the entire stay. Jacuzzi, rock climbing, water park, snorkeling, kayaking or club all were closed during the stay. The bartenders couldn’t make any normal drinks other than a margarita. They had solicitors in the lobby that wouldn’t leave us alone. We told them no the first day but he begged us several times a day when passing through the lobby to eat the terrible buffet or go to the room. The rooms are in serious need of updating and a deep clean. The housekeeping took one of our wash cloths and said they didn’t have any more the rest of the stay. The minibar was 2 beers, a tiny carton of juice, a bottle of water, a sprite and a coke. DO NOT STAY HERE. FALSE ADVERTISING IN ALL PICTUTERS AND DESCRIPTIONS.
Comment from Hotel Management
3-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest, Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We want to apologize for not being able to make you feel supported when having an issue with the reception, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Thorough cleaning is an absolute must for Occidental Caribe and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our operators in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards, Director Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Nice hotel but the food.....

Posted 1-Oct-2017
I really like the hotel, the room, the pool and the activities; but the food was terrible. I did not like the food at all
Comment from Hotel Management
2-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have also taken good note of your remarks on the dining expériences and sincerely lament reading that we fell short of your culinary expectations on this occasion. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller from providence

very nice hotel , nice people

Posted 30-Sep-2017
nice shows nice people nice beach i like a lot... i wanna go back
Comment from Hotel Management
30-Sep-2017 by Marcos Castillo, Hotel Management
Dear Guest First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team . Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Director Occidental Caribe
4 out of 5
by A verified traveller from Chicago, IL

Ok for the price...

Posted 30-Sep-2017
Pros: The staff did try to make your stay welcoming even if I was in the middle of a hurricane.
Cons: Food and updating.
I come to DR every 3 months for business and I like to try different hotels. I don't think I will come back again. Rooms: Not to bad, clean, spacious but the cleaning lady came every morning 8am. Even If I told her to not do it in Both English and Spanish. Every morning never failed. Food: Sucked, I have a degree in culinary arts but I know not every hotel is going to have exceptional food especially for the price I paid but still it was bad. The meat was always dry or over cooked, there burger meat smelled horrible as it was being cooked over the grill. None of the sushi had meat only vegetable or banana in it. Vegetables where always over cooked that it looked like pureed. There made up dishes didn't make sense and it looked like it was thrown together by a child. People complained about being sick. If you want to be safe stick to the pasta table and the chicken being cooked at the grill in front of you. I do believe that the pool side buffet had better food. Drinks: water down and way to much sugar. The hotel had a nice show and the pool area wasn't bad I really do think they just need to update it a little and get a new Chef to show the staff how its actually done.
Comment from Hotel Management
2-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Occidental Caribe. Best Regards, Director Occidental Caribe
2 out of 5
by A verified traveller from Barrie, Ontario

Close to the beach

Posted 25-Sep-2017
Older resort, needs some improvements. Rooms need to be upgraded. I felt the staff were not happy and were not very friendly. Food was okay but have had better. Beach is beautiful.
Comment from Hotel Management
27-Sep-2017 by Marcos Castillo, Hotel Management
Dear Guest We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Director Occidental Caribe
1 out of 5
by A verified traveller from Florida USA

Will not go back again.

Posted 25-Sep-2017
Pros: STAFF
Cons: More options at the time you want to eat. Better computers to do an easy check in.
Location: Only one of the 2 swimming pools were working.
GREAT STAFF, whom followed miserable corporate, management instructions without any other option. If you are taking vacations to be stress free, forget about this hotel. You need to wake up early every day to make sure you can have a seat at one of the few Restaurants otherwise you may need to eat at the buffet which has very little alternative and not so good food. Even to eat a slice of Pizza reservation is required. The Italian restaurant welcome staff strictly enforced the corporate reservation time policy and refused to let you in if one of your group is missing. Mold odor on bedrooms. Nothing to do with the cleaning. The cleaning lady was awesome. Check In was a disaster with multiple employees willing to help you but the computer system is a mess. Only a few working computers and very slow. More than one employee, per terminal. Is this really a Barceló hotel? My previous experiences with Barcelo’s Hotel were excellent cannot say the same thing here. Never again not even free.
Comment from Hotel Management
27-Sep-2017 by Marcos Castillo, Hotel Management
Dear Guest, I really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed. We want to apologize for not being able to make you feel supported when having an issue with the reception, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. At Occidental Caribe we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Always at your disposal, Director Occidental Caribe
2 out of 5
by A verified traveller

Dont Go here

Posted 23-Sep-2017
I have been to dreams Punta cana and this was a true disappointment. Nothing compared to the lack of staffing and just plain outdated place.
Comment from Hotel Management
25-Sep-2017 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. At Occidental Caribe we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Director Occidental Caribe