Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Nice, comfortable stay in Punta Cana

Posted 30-Aug-2015
Pros: Great beach, real beautiful structure, décor & layout. Water aerobics & step classes had fun instructors. Nice spots to relax. Sandy @ bar was great.
Cons: Upgrades. While very clean, there are cracked tiles in halls, aging bathroom fixtures, etc. Staff need to smile more.
Location: Superior beach. Good for sunsets, and to some extent, sun rises. Marinarium - snorkeling cruise - was a great excursion, just a 20 minute ride away
The Barceló Punta Cana is a nice resort on a great beach in Punta Cana. The hotel is open air and very pleasing to look at as well as functionally laid out. The two pool areas offer variety for quieter as well as more rollicking crowds. The beach is pristine, white sand blue blue waters, though this time of year (mid-August) brings seaweed that after a day or so, you tend to ignore. There are plenty of chairs on the beach as well as palm shaded areas for those that need a break from the hot sun. The hotel staff that led the activities were fun, energetic and friendly. The rest of the hotel staff - well, hit or miss. Mainly, they don't seem happy. Some even were rude, showing little patience, maybe because of a language barrier (we are English speaking, but do try the little Spanish we know). I think some training is in order, or the management staff needs to be more leaders than heavy hands - those that wore the shirt and tie seem all too stern. The hotel was kept very clean and the staff did work very hard to accomplish that. The hotel is showing a little age and should receive the attention of upgrading fixtures, tiles, etc.
3 out of 5
by A verified traveller

You get what you pay for

Posted 25-Aug-2015
Overall the resort was nice and the food selections were good. The rooms are in need of some updates and the entertainment was ok. Do not book an excursion with Roger from Mariana. He omits information. We were dropped off at the entrance of the resort and had to walk close to 2 miles because the resort didn't allow the bus to enter. Overall, I recommend you pay a few dollars more and stay at a higher rating resort.
4 out of 5
Recommended
for Everyone
by A verified traveller from Damascus, Maryland

Nice resort with a lot of things to do.

Posted 24-Aug-2015
The resort had 2 pools, 7 restaurants, 8 bars, daily activities, and nightly entertainment. Had a great time & can't wait to book our next vacation!
1 out of 5
by A verified traveller from NY, NY

Very Dissapointed with Barcelo Punta

Posted 18-Aug-2015
Pros: I liked the pools, there were three pools, one for kids and the other two with adults.
Cons: Management needs to retrain their staff, staff needs to understand that they are their to cater to the clients.
Location: the tours are excellent.
I hate to say how disappointed I was with Barcelo Punta Cana. I stayed at Barcelo Puerto Plata in April and while I didn’t think it was an excellent hotel, I thought it was ok, but way better than the one in Punta Cana which is very odd considering that Punta Cana is the It place to go. Staying at Punta Cana Barcelo, I went with different expectations and I was very disappointed with the quality of the hotel. To start, I am a native Dominican so I know what Dominican cuisine should taste like, the food was horrible in the cafeteria, in the restaurant by the beach and the a la carte hotel were horrible too. I barely ate as everything was tasteless, there wasn’t a great selection of food. The snack bar had hamburger and hot dogs every day, they weren’t good either. The drinks were disappointing too, there were no barcelo rum, which is the name of the hotel, this famous Dominican rum wasn’t offer either. The room were a disaster, they weren’t thoroughly cleaned, the bed sheets had a stain, the towels were stained, the plumbing were a disaster, in three occasions while showering the hot water was completely gone, the toilet was not flushable. The fridge wasn’t supply with bottles of water the first day. I was traveling with family who were staying in the room next to us and they weren’t given sufficient towels, even after asking repeatedly, they only gave them two towels and they had three people in the room. The fridge had bottle of beer and no bottle opener and when asked the
2 out of 5
Recommended
for Families
by A verified traveller from New York City

Sort of not premium if you ask me.

Posted 17-Aug-2015
Pros: The staff.
Cons: The Internet, you know you're going to have hundreds and hundreds of people that are getting charged, yet the internet is bad.
Location: Everything is far and expensive.
The staff was great and funny, they know how to put a show, but pertaining to the hotel one point I had to call 4 times, because of A/C problems. Some of the personnel are slow with their jobs, when I was checking out. I paid for internet, and it was the worst experience ever. If you're going to do anything outside activities that you pay in the hotel, even if you don't go you'll still get charged. The pool is hot, and don't seem to have enough chlorine, and that scares me. I ended up paying far more, for nothing. I wish they had more activities included.
1 out of 5
by A verified traveller

Posted 14-Aug-2015
Cons: Management along with staff should retrain in all aspects. Including dealing with vegetarian guests. We were treated unfairly because of this.
We arrived at the hotel at 7:30AM and the we were notified by the front desk that there were no available rooms until 3:00PM. There wasn't any air conditioner or fans at the hotel lobby, we were waiting for around 8 hours with our luggage while extremely hot and uncomfortable. The staff did not even offered us a glass of water or even attempted to see if were needed anything. We got the room at 2:30PM, and to our surprise the room door was not working properly. Because of this the door was not secured, besides the fact that the room air conditioner was not working as well. Because of all this factors we were compelled to check out the next day. We checked in at the Hard Rock Hotel next door. We were treated very well at the new hotel.
2 out of 5
by A verified traveller

Ok beach HORRIBLE customer service

Posted 11-Aug-2015
Pros: The beach is nice
Cons: Customer Service, they are rude and not attentive to guests. Specially front desk staff WORST OF ALL
Location: Nothing do do near by
This was a bad experience for us from the beggining the staff at the resort acted like we owed them us staying there. Some of them were more pleasant but MOST of all them were rude. Language was not an issue as we spoke Spanish to them but they were just bad with their manners. People at front desk were the worst when we checked in they didn't even welcome us just gave us they keys, same thing when we checked out not a "thank you" or "hope you had a good stay". The food was horrible too can't even describe it. Overall very bad service that I don't know how the get away with it
4 out of 5
Recommended
for Everyone
by A verified traveller

I stayed 6 days

Posted 9-Aug-2015
We had a wonderful time this is my second time. Loved the entertainment especially the staff they are very attentive. The activities staff Scooby, Thomas and Christian were great very friendly and always made sure u were having a great time. The bartenders were fabulous and Rafael in the towel booth was very helpful. Mini me was a great entertainer. The dancers are excellent, the shows were fun didn't missed one night. I only wish the haf more availability for the restaurants reservireasons, u havr to make reservations before 9am they don't have last minute availability and stay with empty tabkes. My second visit was for my experience overall with the staff. Will go again hands down.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Hempstead, NY

Best hotel for a reasonable rate

Posted 9-Aug-2015
It was a wonderful expierence. The staff was courteous & pleasant. I would definitely go back there. The only problem I found was the wifi was terrible. Only one person could use it at a time.
3 out of 5
Recommended
for Everyone
by A verified traveller from miami

Posted 7-Aug-2015
I didn't like the attention at the front desk they only had one person that make all decision so you have to wait forever another thing when I made the reservation I ask to get all 4 rooms together that never happened