Ratings based on 1,550 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
64% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromChile

muy agradable estadia

Posted 27-May-2016
Pros: habitacion, piscina, playa. restaurantes
Cons: actividades de entretencion regulares a malas
buenas habitaciones y comodas. excelentes restaurantes y comidas en especial el japones...recomendable. actividades en la noche regulares a malas para adultos....
3out of 5
by A verified traveller fromKoeln

Hotel in Strandnaehe.

Posted 25-May-2016
Pros: Der Strand, die Aussenanlage und der Poolbereich sind sehr, sehr schoen, sauber und gepflegt.
Cons: Wuenschenswert waere besseres Essenangebot, typische karibische Musik.
Location: Das Hotel ist optimal fuer Personen, die abschalten moechten. Die Lage ist sehr ruhig und man bekommt vom Aussenleben der Einheimischen nichts mit.
Das Hotel ist sehr gross und dadurch etwas unuebersichtlich. das aeusserliche Erscheinungsbild ist sehr gut, ist jedoch etwas in die Jahre gekommen. Das Zimmer wurde stets sauber gemacht und das Personal war freundlich. Leider war das Essen, meiner Meinung nach, nicht besonderes.
2out of 5
by A verified traveller fromRI

Hotel needs upgrade

Posted 21-May-2016
The balcony door didn't lock, sink would't drain so they "fixed it" by just pulling out stopper, no hot water first day, bare bulb on wall lamp, toilet stopped flushing, the key demagnitized everyday necessiting long walk back to reception to fix or get new key, tropical fruits at buffet (papaya and mangos) only once...just cantaloupe, watermelon and pineapple.
5out of 5
by A verified traveller fromTexas

Wonderful Experience

Posted 20-May-2016
Awesome staff with a smile on thier faces everyday. Check in and check out was quick and easy. Buffet has many choices, drinks and snack bar more than enough to fill your hungry stomach. You have to pay for liquor and wine which is just right. Beach is just a few steps away and a large pool for everybody. There is internet connection in the lobby only, if you want connection in your room you will pay $27 for 3 days which is quite reasonable. Tour buses drop in and drop off very accessible. This hotel is beyond my expectations. Thank you Barcelo staffs for making our short vacation unforgettable.
4out of 5
by A verified traveller fromEvergreen, CO

Nice but aging.

Posted 13-May-2016
Pros: The exterior and grounds are well maintained...always people working on the facility. The large pool has a lot of activities during the day.
Cons: The resort is now 17 years old and starting to show signs of wear...broken tiles, scuff marks, stains by pool, etc.
Location: Stayed at the resort the full time
The beach is world class...big, wide, long, white, soft, groomed, lots of room to swim and read books. (we've been in 36 countries).
2out of 5
by A verified traveller fromBrooklyn, New York

You get what you pay for.

Posted 13-May-2016
Pros: Close to the beach.
Cons: A whole lot of things.
If you can spare a few more dollars do not stay here.The hotel needs updating. The elevator is old and it stinks. The shower head needs changing, the water pressure was low and the bathroom was always backing up. The hot food was always cold and there wasn't much variation.
Comment from Hotel Management
28-May-2016 by Marcos Castillo, Hotel Management
Dear Guest Thank you for having left a detailed description of your holiday spent at our Barceló Punta Cana Resort. So sorry I had bad experiences in maintenance on your visit to our facilities, sorry and send this comment to the person for improvement. We look welcoming you back to Barceló Punta Cana in the very near future and guarantee that your next visit will be more pleasurable. Best Regards Director Barcelo Punta Cana
5out of 5
by A verified traveller

felicitaciones hotel Barcelo

Posted 11-May-2016
la estancia fue de lo mejor de lo que yo me esperaba muy buena atención del personal y las instalaciones son excelentes cómo para regresar de nuevo
3out of 5
by A verified traveller fromNew York

Staff not very friendly, but Food was great

Posted 5-May-2016
Pros: food, bunnies, beach. Room was nice too.
Cons: get friendlier staff who are trained better
Location: we didn't take any excursions. But we did do some tubing (a fee) and kayaking (free) at the hotel which was fun.
Too large and when your room is at the far end of the last building, it was a hike to get to the beach each day. The staff was particularly not very friendly. Although we had one waiter, named Jhonny, who was amazing and super friendly. Also Rafi was very nice to the kids. The staff in general didn't seem to have a clue when we'd ask questions. We got Stoli vodka in the main bar/main lobby, then the next day there was no Stoli and NO vodka at all at the pool bar or the swim up bar. Only 2 bartenders seemed to understand a Cosmo and a Martini straight up. We'd get a vodka drink at the lobby then go upstairs to a specialty restaurant and they would tell us they had no vodka! We'd explain...please go downstairs and ask for some bec. we just had it!!! Crazy! Another huge disappointment was the trapeze. It was why we chose this hotel and of course, it was out of service the first 4 days we were there. Finally it was ready and then the rain came, so they would not let us use it. The rock wall was also a disappointment. It was only open 3 hrs. per day and then even when the rain had stopped and I felt it, it did not feel wet, they refused to open it for safety reasons. The best part of this hotel was the FOOD. It was really, really good! And the specialty restaurants, although not a ton of choices, were excellent. Again the staff was ok, but the food great! Oh, another fun, unique aspect was there were a bunch of bunnies near the theatre. My kids loved to pet them
5out of 5
by A verified traveller

Very nice hotel and the beach was very beautiful

Posted 4-May-2016
Pros: Everyone was very helpful and wonderful
Cons: nothing
Location: the location is not that bad
Our stay at the Barcelo was Great Fun and we had alot of fun at the beach and pool.
3out of 5
by A verified traveller fromChicago

Posted 4-May-2016
Pros: The Barcelo show was great! The dancers were amazing and very friendly. The saxophone players were so relaxing to listen to. The staff was great.
Cons: The food as far as selection was great but the taste not the best. I feel it needed more flavor to it
Location: Good location near the airport and many activities. We took 2 tours and loved it.
While we enjoyed the hotel service and facilities we found out room to be not so comfortable. We got room 1118 which was the last room on the first floor of the wing and our balcony faced a large construction that was going on next door. Lucky for us we did not spend too much time in the room but there was no way we could even attempt to relax or nap during the day in our room because of the noise. The toilet in our room was also running all the time. We did complain and they did send someone to fix it but it kept running. The facilities were always clean. We would return but would make sure we get a better room.