Ratings based on 1,910 Verified Reviews

3.4 out of 5
61% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Nice hotel on a beautiful beach

Posted 25-Apr-2018
Overall, we had a very good experience at the Occidental Caribe. The vast majority of the staff was friendly and helpful. There were plenty of food options. We loved the brick oven pizza, the buffet at breakfast, and the Italian a la carte the most. The resort is nice and clean, and our room was comfortable and clean. The beach was amazing!
Comment from Hotel Management
25-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We are very happy to read that you liked the room you stayed in Last, but not least, We are proud to know that you were able to enjoy the result of our chefs' efforts to satisfy the culinary desires of our guests, offering them the most delicious dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Director Occidental Caribe
3 out of 5
Recommended
for Everyone
by A verified traveller from US

Friendly staff and great location

Posted 23-Apr-2018
We had a great relaxing vacation, staff was excellent and helpful. Food was your average resort food. Rooms weren't as clean as I would have liked but overall it wasn't a bad stay.
Comment from Hotel Management
23-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Caribe. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of serving you again in our hotel ensuring in advance of our best intentions at all times. Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Hotel right on beautiful beach.

Posted 22-Apr-2018
Pros: Right on beach and pool area nice.
Cons: Rooms , just make sure everything works well. We did not give hotel change to correct problems because nothing major.
Location: Lots of tours you could sign up for if interested. We did horse back riding and swim with dolphins.
Older hotel but nice. Pool area very nice and inviting with two pools. Lacks a little maintenance in our room, hair dryer not working and patio door very, very hard to open. We were not interested in sitting around waiting for maintenance to come and just dealt with inconvenience. Ended up staying extra night because flight canceled. Very positive experience with front desk and very fair price for extra night.
Comment from Hotel Management
23-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest We appreciate your opinion about your recent stay at our Occidental Caribe hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of serving you again in our hotels ensuring in advance of our best intentions at all times. Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2018
Only complaint is that the walls between rooms are not well insulated & therefore quite susceptible to the noise of neighbors.
Comment from Hotel Management
23-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest We sincerely appreciate the time you spent sharing your opinion after your visit to our hotel. The opinions of our clients are of the utmost importance to ensure compliance with our service standards at all times. Please accept our most sincere apologies for the incidents that you experienced during your stay. Once again, we really appreciate the time you spent telling us about the inconveniences you experienced during your stay, and we sincerely hope you give us a new opportunity to show you our true level of hospitality and interest in serving you well in the future. Director Occidental Caribe
2 out of 5
by A verified traveller from Michigan

Nice view bad Service

Posted 22-Apr-2018
Not for Americans, unfriendly staff, plumbing, food(usually cold), service and housekeeping need upgrading. Nice pools, and good coffee. Hard to get room essentials like clean towels, wash cloths and sheets. AC system blows stale contaminated air. I do recommend Sandos Playacar in Mexico.
Comment from Hotel Management
23-Apr-2018 by Marcos Castillo, Hotel Management
Dear guest, Although we sincerely regret your disappointment with your stay at our Occidental Caribe hotel, we would like to thank you for sharing your comments, as it will help us identify areas of concern and act immediately to improve the experience of our future guests. We have read your comments about your room and we sincerely regret your disappointment with the installation of plumbing, air conditioning and cleaning service. We also regret your dissatisfaction with the staff and the food. We will not fail to share your comments with our head of department for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards, Director Occidental Caribe.
2 out of 5
by A verified traveller

Ocean, pools, scenery beautiful.

Posted 19-Apr-2018
Pros: The pineapple.
Cons: Refer to the above.
Location: Didn't leave the hotel.
The food was terrible. My breakfast consisted of scrambled eggs and pineapple 4 out of the 4 days we were there. We did not try the Japanese, French of Italian restaurants because we had little faith that the food would be good. Breakfast, lunch and dinner selections at the buffet were repeated for each meal and nothing was good or appetizing. We were very disappointed. The Dominican restaurant was the best. The shower in our room had a handheld shower head. My husband used it as a handheld and it was impossible to keep the water in the shower. It saturated the floor everywhere. On the Friday night we were there a group of men set up several paintings for sale. My daughter and I looked at them and she wanted to buy one, but we had no money on us. The man said to take it and give him money later. We were not going to do that and could return later with the $10. He insisted we take the painting. We said no and walked away. We did not trust this person and found it odd that he was insisting we should pay him later.
Comment from Hotel Management
21-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest, Thank you for sharing a review of Occidental Caribe, it does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths, we take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. We do apologize for the technical problems you encountered in your room, there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis, we will make sure that the procedure is being reinforced . however, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Always at your disposal, Director Occidental Caribe
3 out of 5
by A verified traveller from Brooklyn, NY

Nice Hotel - Horrible customer service

Posted 18-Apr-2018
Hotel is beautiful and so is the beach. Buffet food is not good in my opinion. I envisioned Dominican geared food since I was in DR. Majority of the staff was not very welcoming and check in required a long wait. Excursion was rushed and time spent at areas we stopped at were unclear (lack of communication. Room were cleaned, however floor was never properly cleaned. There seemed to be sand on the floor all the time as if it was not ever swept.
Comment from Hotel Management
18-Apr-2018 by Marcos Castillo, Hotel Management
Dear guest The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. Therefore, we are very grateful for the time you have spent in sharing the opinion of your personal experience at the hotel. Once again, we really appreciate the time you devoted to reporting the inconveniences you experienced during your stay, and we sincerely hope that you give us a new opportunity to show you our true level of hospitality and interest in serving you properly in the future. Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller from Hyde Cheshire

Relaxing Experience

Posted 17-Apr-2018
The hotel was clean and tidy. My husband and I had a lovely week relaxing at this hotel. The facilities were good, the food was good although could have been hotter, it was hard to get a cup of tea in the main buffet restaurant and if you were lucky enough to be asked if you wanted one it was always cold. The beach was nice and clean and the hotel leads directly onto the beach.
Comment from Hotel Management
17-Apr-2018 by Marcos Castillo, Hotel Management
Dear guest Thank you for the time spent sharing your comments regarding your recent stay at our hotel. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope to continue being an option to be able to have the opportunity to serve you again in the near future. Director Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great beachfront resort

Posted 17-Apr-2018
Everything about this resort was excellent. Beautiful beachfront, great restaurant, so many bars. The staff was amazing and very welcoming.
Comment from Hotel Management
17-Apr-2018 by Marcos Castillo, Hotel Management
Dear guest We are always happy to know that our guests have returned home with great memories of their stay and we are very grateful for the time and effort they have put into sharing their personal experience at the Occidental Caribe hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Director Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Resort

Posted 15-Apr-2018
Had a wonderful time at this resort. Wonderful friendly staff. Food was awesome. Room was above buffet so was noisy in the morning. Should of requested room on other side of resort. Room was clean, comfortable and mini bar was always stocked. Pools and beach was always warm comfortable and so beautiful. Will be back to this resort
Comment from Hotel Management
17-Apr-2018 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again. Director Occidental Caribe