Ratings based on 1,861 Verified Reviews

3.3 out of 5
61% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Posted 5-Dec-2017
Pretty decent hotel for the price paid. It would have been nice to know more information at check in. Such as which restaurants would be open, how to make reservations, etc.
Comment from Hotel Management
5-Dec-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Director Occidental Caribe
3 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice Hotel with great beach access

Posted 4-Dec-2017
Pros: Staff
Cons: Hotel rooms, pools and buffet cuisine.
Location: Water activities, drinking, dancing, lounging.
Our overall experience was pleasant. The hotel is a bit outdated but is under construction. The main pool was closed during our entire 7 day stay but did have the smaller "shallow" pool open which was nice. I wish the hotel would have notified us in advance but not the end of the world. The beach is gorgeous and well kept. The food at the buffet is good but we did unfortunately get sick from it. The a la cart restaurants were amazing and highly recommend you make reservations early on in the day. The hotel staff is wonderful, everyone was so accommodating and friendly. One of the bartenders "Ada" was phenomenal. She went out of her way to show us around and guided us on where to explore and what excursions she highly recommended. She was simply the best. All in all, our vacation was great and would recommend this hotel to friends and family if your looking for an affordable hotel.
Comment from Hotel Management
4-Dec-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Moreover we thank you for your wonderful comments on service which of course have been shared with the team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Director Occidental Caribe
5 out of 5
Recommended
for Everyone
by A verified traveller

One great vacation

Posted 3-Dec-2017
I wish I had stay for more time. Because I was having such a great time. Great hotel friendly staff delicious food.
Comment from Hotel Management
4-Dec-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Director Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller from Shrewsbury - UK

Good resort next to beach

Posted 28-Nov-2017
Pros: Location and facilities
Cons: The theater shows are a bit of a letdown
Location: All encompassing resort so everything is provided on site, or excursions via tour bus, all easy to arrange from within the hotel and good prices.
The Hotel is about 40 minutes drive (costs $40 peso) from the airport. The hotel check-in and check-out was easy and the staff were all very helpful and friendly. The room was spacious and comfortable, and came well equipped; the cleaning was very efficient and the hotel was well maintained and kept clean and tidy. The catering was pretty good and the staff were really friendly and helpful, with lots of choices, the booking for the "specialty" restaurants could be tricky but usually if you booked by 9 a.m there were spaces available. The bars were always efficient, with no long waits for service. The pools were clean and not overly busy, we could always get sun loungers and the towel exchange was efficient. The beach is literally a minutes walk away, clean with a gentle slope into the sea, sun loungers always available, and plenty of shade under the palm trees if required.
Comment from Hotel Management
29-Nov-2017 by Marcos Castillo, Hotel Management
Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Caribe we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Director Occidental Caribe
2 out of 5
by A verified traveller from philadelphia pa

disappointed from the start

Posted 27-Nov-2017
Pros: the nightly show was decent
Location: as we found with most Punta Cana Resorts, they are self contained and not much to do outside of the resorts (except for the excursions)
we checked in and they brought us a welcome cocktail - that was nice! it went down hill from there. the bellman brought us up to our room and there were three people sitting inside. We went back down to the front desk and they located us to another room - not a good start. when we looked for hotels, we were excited to find that the Occidental Caribe had 6 restaurants - why they didn't mention on their website was that only2 or 3 were open on any given night - disappointing. the larger of the two pools was closed for renovations - again, no mention of this on the website. So you would think the hotel would have more waiters around the existing pool to get you drinks - they were few and far between - we had to go to one of the bars to get a drink. The mini-bar in the room was stocked (when it was stocked) with 1 coke, 1 diet coke, 1 sprite, 1 juice, and two beers and no snacks. for an all inclusive resort, you would think that they could at least throw in a bag of peanuts or pretzels and give you a couple of more beverages? We also had to request beer be re-stocked on 3 of the 5 days. the security guard/bellman recommended an outdoor market with free transportation that was only a few minutes from the resort. My wife and I went and from the moment we left the shuttle, we were ambushed by merchants "begging us to come in to their store" and then hammering us with offers and discounts - we could not get out of there fast enough. the snacks at the pool were old & cold
Comment from Hotel Management
30-Nov-2017 by Marcos Castillo, Hotel Management
Dear Guest Thank you for sharing a review of Occidental Caribe. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Caribe holiday experience an unforgettable one for all the right reasons. Warn Regards Manager Occidental Caribe
4 out of 5
Recommended
for Everyone
by A verified traveller

Super nice facilities

Posted 23-Nov-2017
Eveything was really nice except for the food, quality good , quantities fine but Im from Caribbean too and the flavor was very blend , they can do it better than that. Dominican Republic Cuisine is very intense in flavor and it didnt reflect that . Pastries didnt have flavor at all
Comment from Hotel Management
23-Nov-2017 by Marcos Castillo, Hotel Management
Dear Guest, We would like to thank you for your preference in selecting our Occidental Caribe hotel for your holidays in Punta Cana, as well as for taking the time to tell us about your recent experience among us. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Director Occidental Caribe
4 out of 5
by A verified traveller from Dallas

Nice hotel, close to the beach, great water.

Posted 20-Nov-2017
Pros: It was clean, freshly remodeled (at least in the area where we were staying). Close to the beach, nice white sand, no shells.
Cons: Customer service. Almost no one speaks English which is frustrating for both.
Location: Location is about 30 minutes from the airport and we never ventured outside the resort.
We loved it to the point the beach got infested with small and very big flies. They were everywhere and we had to run away from there. The flies got into our eyes, mouths, drinks, food and just about everything, it was an unbearable experience in that humid heat. We informed management and were told because it was a rainier weather than usual it was an invasion and they will fumigate the premises more aggressive and they did. Although we could smell the fumigants, the flies remained present, then to makes matters worse my husband and I got sick with diarrhea and we presently are working to recover from a not very pleasant experience overall. This will be, for sure, our last visit to Dominican Republic.
Comment from Hotel Management
23-Nov-2017 by Marcos Castillo, Hotel Management
Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed. Thank you for your insights regarding the service in English and although all of our customer services are able to communicate in most of our international guests' languages, at Occidental Caribe we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. We would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times, under no circumstances would we put our guests health at risk, their safety being of course our main concern, we can only assume that you may have consumed something outside the hotel during your stay or on your way. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Always at your disposal Director Occidental Caribe
2 out of 5
by A verified traveller from NYC

Not so great

Posted 14-Nov-2017
Paper thin walls and loud kids next door..front desk didn't help. Food..just ok..broken railing,watched a woman fall cause of it. Facilities showing age . This place was once a solid B+ that has slipped to a C
Comment from Hotel Management
16-Nov-2017 by Marcos Castillo, Hotel Management
Dear Guest Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Director Occidental Caribe
1 out of 5
by A verified traveller from alberta Canada

Construction happening at this hotel

Posted 30-Oct-2017
Pros: The beach is wonderful and the hotel is close to the beach.
Cons: They should fix the hotel and finish renovations before opening for business. Also train staff on customer service. No charge for wifi or room service
Location: Beach was great. There were options for activities such as parasailing.
We checked into a hotel that had renovations happening where there was concrete falling from above onto our patio. They were sending people from a group we travelled with to another hotel due to the hotel being under construction but would not transfer us. We saw employees jumping from one patio to another, very unsafe. We saw boards falling from above as staff hung off the roof doing repairs. Our patio doors would not lock. The bathroom was wiped down but not clean with products. The food was awful and we have been sick since Monday when we checked in. the only people that wanted to speak to us were people selling things. We found the staff were not very friendly especially in the restaurant and front desk. We had to pay for wifi and the first half day the tv and wifi were out. No explanation or apologies. We had to pay for room service at an all inclusive resort.
Comment from Hotel Management
31-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We really deeply sorry that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup and for you to be able to enjoy the remaining of your holidays among us, however we would like to take the opportunity to point out that our hotel, like all hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures. Please accept our sincerest apologies for the difficulties you had with our Wi-Fi ant TV service, unfortunately our internet provider could not restore the service as swiftly as we would have liked, Regarding the issues in the room, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known. Regards, Director Occidental Caribe
2 out of 5
by A verified traveller

Posted 27-Oct-2017
Unfriendly, not helpful staff. In the middle of construction and messy. Horrible food. Great beach and nice pool (only one pool open)
Comment from Hotel Management
27-Oct-2017 by Marcos Castillo, Hotel Management
Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Director Occidental Caribe