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Reviews of Clarion Pointe Huntsville Research Park

2.5 out of 5
Clarion Pointe Huntsville Research Park
4815 University Dr, Huntsville, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brittney

Liked: Property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again!

6/10 Okay

Faye

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Friendly and helpful staff. Sheets were clean but the carpet in room has seen better days… stains everywhere… I wore socks the entire time as I was hesitant to walk around barefoot. Supposedly no smoking but cigarette butts everywhere. Nice that they have a gym! Took a look. Appeared to be well equipped and clean.
Stayed 1 night in Apr 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest and for your kind comments about the staff! We look forward to seeing you again! Hopefully, our flooring replacement project will be completed in the next few months. We will work harder to exceed your expectations!

4/10 Poor

Glenda

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are very friendly and helpful. The breakfast was “meh”. My husband isn’t picky but didn’t care for the eggs etc. There wasn’t any fresh fruit. The bed were clean but the curtains were tattered and torn. There was a big hole at the bottom of the tub. No water pressure. The tv didn’t have a guide. When you pressed the guide button it wouldn’t show what was playing. Only numbers. There were grown men standing outside the building cussing and smoking and drinking. I’m glad I wasn’t by myself at this hotel. I wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again! We will work harder to exceed your expectations!

10/10 Excellent

Erica

Liked: Property conditions & facilities
Disliked: Cleanliness
Carpet in room was not cleaned. I found coffee stains and someone’s pills in the carpet. Also trash outside.
Stayed 1 night in Apr 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again! We are excited to begin our flooring replacement. We will work harder to exceed your expectations!

10/10 Excellent

Francine

Travelled with partner
Beds were updated and very comfortable. A complete hot breakfast. Eggs, 2 different sausages, toast, bagels, sausage gravy and biscuits, waffles, cereal etc all hot and fresh. Staff helpful
Stayed 1 night in Mar 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Quiet, safe, comfortable, and great breakfast
Stayed 3 nights in Apr 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again!

10/10 Excellent

Matthew George

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again!

8/10 Good

Hans G.

Travelled with partner
Liked: Staff & service, amenities
Breakfast was good. The carpet needed cleaning and the tub faucet was very hard to turn.
Stayed 6 nights in Mar 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again! Happy to know that you enjoyed the breakfast. Hopefully, our new flooring project will be completed by your next visit. We will work harder to exceed your expectations!

6/10 Okay

Barry

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for being our guest! We look forward to seeing you again! We will work harder to exceed your expectations!

4/10 Poor

Edgar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT Stay at this location! Found bugs in in the picture behind the glass. Toilet flushed VERY slow. The door hummed when the wind blew. Parking lot could have been cleaner. Very Slow elevator. Place just did not look clean. I was afraid to sleep on the mattress because I was not sure if there were bed bugs. Do yourself a favor and stay some place else.
Stayed 3 nights in Mar 2024
Response from Clarion Pointe Management and Staff on Apr 12, 2024
Thank you for your feedback. I apologize for our failure to exceed your expectations. We are currently addressing each of your concerns and appreciate you taking the time to share your thoughts.

10/10 Excellent

Richardson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a quiet place with good breakfast in the morning!
Stayed 2 nights in Mar 2024
Response from Clarion Pointe Management and Staff on Mar 29, 2024
Thank you for being our guest! We look forward to seeing you again!

8/10 Good

Latosha

Stayed 3 nights in Feb 2024
Response from Clarion Pointe Management and Staff on Mar 29, 2024
Thank you for being our guest! We look forward to seeing you again!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Clarion Pointe Management and Staff on Mar 29, 2024
Thank you for being our guest! We look forward to seeing you again!

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Clarion Pointe Management and Staff on Mar 29, 2024
Thank you for being our guest! We look forward to seeing you again!

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Price; Great Service
Stayed 1 night in Jan 2024

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay.
It was very good except accessing the lobby. You cannot access within the building. You have to go out in the cold or if it is raining you access the lobby. Pillows were pretty lumpy. The parking was bad for pickup truck.
Stayed 4 nights in Dec 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

6/10 Okay

Tamika

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Monette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly professional staff! Great location
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

ROSEMARIE, Springfield Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Very courteous staff.
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

4/10 Poor

Bob

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not somewhere I would recommend.
Staff and location are great, but the room was in a terrible state. Holes in walls. Air conditioner screen was caked with dirt. Bed was clean and bug free, otherwise we would have stayed elsewhere.
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management on Dec 11, 2023
Thank you for your kind comments about the location and the staff. They are greatly appreciated. Please accept my apologies for being placed in a room that had maintenance issues. I am so sorry. I have relayed this information to the Maintenance Supervisor for immediate correction.

8/10 Good

La Kesha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again so that we can earn a 10!

6/10 Okay

Miguel

Travelled with family
Liked: Cleanliness, staff & service
This was a family sports trip. The staff and the service were amazing and very accommodating but the room itself was dated and needed some updates like grime free bath/shower and a working shower head. Our room was in front of the truck-free parking area but truck owners warmed up their trucks at 5:00am. There were rules but nobody to enforce them.
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. I appreciate the kind words about the staff and the service! We are currently in the planning stages for a complete room renovation and hope that you will stay with us again to experience the updates.

10/10 Excellent

Susan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was professionally run. Breakfast options were fantastic. Staff was very friendly. We will stay here next time we are in Huntsville Al.
Stayed 3 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you! We look forward to seeing you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay was okay
Had 4 ice makers but only 1 of them worked! The safety locking latch on the door was broken and the screws were loose so it wasn't secure. Honestly felt like a ghost town because I didn't any other tenants. Just workers. Maybe 2 of them
Stayed 2 nights in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. I apologize for the issues you experienced. I have spoken with the Maintenance Supervisor so that they can be addressed.

6/10 Okay

Laura

Travelled with partner
Disliked: Amenities
Music playing very loud in a van right outside our door. Desk chair was broken. Room was not very clean. Breakfast room had food all over the floor and food wasn’t great.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again so that we can earn a 10!

10/10 Excellent

Felix Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Hattie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night stay
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Huntsville
Trip was a business one, however the stay was great!
Stayed 2 nights in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Kaytlyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, big TV, and cheap! What more do you want?
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Kelly, jackson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice
Stayed 2 nights in Dec 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

Sarah, Omaha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fan on top of building next door (strip mall) was very loud
Stayed 5 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again! Our apologies for the noise from the building next door.

10/10 Excellent

Nicole Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and safe
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 11, 2023
Thank you for your review. We look forward to seeing you again!

6/10 Okay

Georgia

Liked: Staff & service
The hotel needs updating, new carpeting.
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 28, 2023
Thank you for your review. We wholeheartedly agree with your comments and are currently in the planning stages for a complete guestroom update! We look forward to welcoming you again at a future date to experience the renovations!

6/10 Okay

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was staffed friendly
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 28, 2023
Thank you for your review and the kind words. We hope you will visit us again soon!

10/10 Excellent

Brittany

Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Dec 29, 2023
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and well maintained
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 22, 2023
Thank you for your review and comments! We look forward to seeing you again soon!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean room
Stayed 12 nights in Oct 2023
Response from Clarion Pointe Management and Staff on Nov 22, 2023
Thank you for your review and comments! We look forward to seeing you again!

6/10 Okay

Paula

Travelled with family
Liked: Room comfort
Beds were comfortable. Needs updating. Sketchy area. People hanging out in courtyard at night. Hotel needs updating.
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 22, 2023
Thank you for your comments. We totally agree about the need for updating! Plans are currently underway to totally renovate all guestrooms. We look forward to having you stay with us to enjoy the transformation!

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Thank you for your review! We look forward to seeing you again!

4/10 Poor

Lee

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Use as the last resort.
It is in a very bad neighborhood. The rooms are small but nice. But there was a lot of pot smell outside of the room. They do not have complimentary coffee. And to get to the lobby. You have to walk over a 100 yd if you're on the far end.
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Lee, thank you for your comments. I plan to speak with Housekeeping to find out why they failed to leave the required regular and decaf coffee beside the coffee maker in your room. Because the hotel is so large and spread out, it can be a bit of a walk for guests staying in rooms towards the back to enjoy the complimentary coffee that's available 24 hours a day in the hotel lobby. If the distance is an issue, guests are welcome to request a room closer to the front.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay.
Stayed 3 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Thank you for your review! We look forward to seeing you again!

8/10 Good

Brandilynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
It was fine. The market place in the hotel was a bit high priced.
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Thank you for your review! We look forward to seeing you again!

6/10 Okay

Dave

Business traveller, Travelled with partner
Wasn’t that clean. Asked for a couple extra pillows as I’m handicapped and they couldn’t provide ‼️
Stayed 1 night in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Dave, thank you for your comments. I apologize for the staff not accommodating your request for extra pillows. We hope that you will give us another opportunity to provide better service.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit all the high points for us
Very pleased. Staff was consistently excellent. Breakfast hit the spot and our room was big, comfortable and made up every day
Stayed 3 nights in Nov 2023
Response from Clarion Pointe Management and Staff on Nov 17, 2023
Thank you for your review! We look forward to seeing you again!