Ratings based on 935 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful beach resort

Posted 21-Aug-2017
My family and I arrived at the hotel and at the check in time we was upgraded to a family 2bedroom suite cause we came to celebrate my husband birthday this was very nice and make us very happy. The room was very clean and mach the Mexico style,the pool amazing and give you the feeling and view of vecation. Must say the all crew in the hotel from the managers till the cleaning lady they all warm ppl very kind ppl Very thoughtful and if u looking to find customer service.... they have it 100% Ismail - Victor Antonio Every one else Thank you all for perfect vacation !!!!
Comment from Hotel Management
24-Aug-2017 by Yarina García Guest Service, Hotel Management
Dear Bill: Thank you for having taken the time to post your review of your recent stay at Villa Del Palmar Flamingos, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay! Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful resort on the beach

Posted 14-Jul-2017
This resort is just absolutely beautiful. Tons to do on the beach and the hotel staff are so friendly and helpful. We stayed 8 nights with our two teenage boys in a 1 bedroom. It was perfect!
Comment from Hotel Management
15-Jul-2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for having taken the time to post your review of your recent stay at Villa Del Palmar Flamingos, I am truly delighted that we were able to provide you with the best service and accommodations; I will gladly pass along your lovely words to all our team members. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay! Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveller from Pataskala, Ohio

Wonderful Getaway in Nuevo Vallarta

Posted 10-Jul-2017
Pros: I loved everything about it.
Cons: More options to eat.
Pros: -Wonderful pool area, great food, the staff was incredible and really went above and beyond for us. Sergio at la trattoria was the best waiter we've ever had and Reynaldo in the pool area also went above and beyond everyday! -The weather was gorgeous and the rooms were very clean. Cons: - This is a stretch, but a few nights it was confusing what food was being served where. There was a sports bar that we were told was open Thurs-Mon but it wasn't open while we were there. The food at El Patron was just okay.
Comment from Hotel Management
13-Jul-2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to leave us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. For all of us your comments are important, since they are the tool to improve our quality and service levels and also to highlight the opportunity areas in which you experienced challenge. It is important to let you know, that these areas of opportunity have been addressed immediately. Thank you again for your kind visit, we hope the opportunity to welcome you again and to be able to offer you with the quality and service you expect and deserve.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Great Vacation

Posted 10-Jul-2017
We recently returned from a 10 day stay at the Flamingos. We were greeted by Jose at the front desk and were treated perfectly throughout our entire stay. Our room was spotless every day, and Alberto at the lobby bar kept us informed as to what was happening each evening. We chose the all inclusive option and were very pleased. The food was great
Comment from Hotel Management
13-Jul-2017 by Yarina García Guest Service, Hotel Management
Dear Guest, Thank you for taking the time to leave us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. All of us here at Villa del Palmar Flamingos look forward to pampering you again in the warm and sunny shores of Banderas Bay!
5 out of 5
Recommended
for Everyone
by A verified traveller from Indio, Ca

Beautiful and great beach complex overall!..

Posted 1-Jul-2017
Just simply a great vacation! Would definitely return!
Comment from Hotel Management
1-Jul-2017 by Yarina García Guest Service, Hotel Management
Dear guest, Thank you for taking the time to send us your comments after your stay with us at Villa Del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. Looking forward for your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Awesome Ocean View w/ Poor Customer Service

Posted 27-Jun-2017
Poor customer service when it came to dining at the bar and ocean view chairs - never brought my drinks, took forever with my food (cold) and charged an automatic 12%+ tips on all bills. Food is low quality, needs seasoning. Hotel cleanliness and comfort was great! Maids are amazing! Very detailed!
Comment from Hotel Management
30-Jun-2017 by Yarina García Guest Service, Hotel Management
Dear guest, Thank you for taking the time to leave us your comments after your stay with us at Villa del Palmar Flamingos Riviera Nayarit. Your ratings and comments help us in our effort to improve our services. It is important to let you know, that these areas of opportunity have been addressed immediately, that every note and suggestions are read and considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort and service into the next level. Thank you again for your kind visit, we hope the opportunity to welcome you again and to be able to offer you with the quality and service you expect and deserve. Respectfully,
5 out of 5
Recommended
for Everyone
by A verified traveller from Healthcare

GREAT BEACH PARTY!!

Posted 12-Jun-2017 on Orbitz
Pros: very spacious, very clean, the staff is wonderful
Cons: make sure it is stressed to have yellow voucher to receive your 1000 pesos off your bill at check out.
Location: Bucerias is close to go shopping and restaurants. The area is great to ride bikes in
Flamingos Villa Del Palmar is a beautifully resort and just the right size. the customer service from staff and management is above and beyond. There is a lot of entertainment and the entertainment/activites staff are very personable and a delight. The Beach party night was a great party and the live band was good and the entertainment dancers. It is nice being in walking distance to Bucerias. We ended up purchasing a timeshare here , what really appealed to us is you are also a member at all the resorts in The Villa Group, we are looking forward to traveling to those.
Comment from Hotel Management
16-Jun-2017 by Yarina García Guest Service, Hotel Management
Dear guest, thank you very much for your wonderful comment, this helps us to continue providing an excellent service. We hope you to come back soon.
3 out of 5
by A verified traveller from Santa Rosa, Ca

Beware This Hotel is Aging!

Posted 5-Jun-2017 on Orbitz
Pros: The staff work hard and deserve every tip you can spare and we tipped generously!
Cons: Clean the resort of its mold problem. We could smell the moldiness in the wind at the poolside!
Location: Walk the beach to Buscerias, shop the marketplace. Take a bus to Sayulita...
My husband and I have stayed at this resort at least 15 times and have enjoyed going back each time. The property is beautiful but is run down. We were in a room that had serious mildew/mold issues, ( 1406-A ) so much so that we couldn't leave the living room door open that separated our bedroom. We reported it to the staff and nothing was done to accommodate us, either a room change or taking the pieces of furniture out of the room that were clearly molded and mildewed. We also had been burglarized, someone came into our room opened our safe and took $500 cash, we also noticed that despite carefully placing our visas into our passports both visas were removed and relocated in the safe. Also one of our passports was sitting outside of our safe. When we brought this to the security attention they scanned the electronic door lock and printed out a list of activity, they showed it to us and we saw that it appeared that only ourselves had used the electronic key pad. They DID NOT believe that we had been robbed and that someone was in our room! The food has gone downhill too. There was a group of 140 middle school graduates that came to the resort for 4 days and were constantly getting into mischief requiring the security staff to discipline them, the parents that came with the kids were hitting the booze hard and ignoring the children behavior, the pool was disgustingly a pee pool and cloudy the entire time the kids were on the property.
Comment from Hotel Management
29-Jun-2017 by Yarina García Guest Service, Hotel Management
Dear guest, First of all, I would like to thank you for have chosen Villa del Palmar Flamingos Beach Resort & Spa to spend your vacation; I also appreciate the time you took to let us know your important comments. I would like to apologize if your stay with us coincided with a group of students that we had in the property. After this experience, we have decided to establish certain restrictions to them in order to preserve the exclusive privileges to each one of our guests. We are deeply sorry that due to these circumstances some of the services and facilities did not meet your expectations. We sincerely hope that you would give us the opportunity to welcome you again in this sunny shore under more favorable circumstances, and to have the opportunity to restore your confidence in our property. Cordially,
4 out of 5
Recommended
for Everyone
by A verified traveller from l

Posted 4-Jun-2017
The staff is so nice. The ladies at the kids club took such great care of your boy and the front desk was most helpful and accommodating.
Comment from Hotel Management
6-Jun-2017 by Angel S., Hotel Management
Dear Dorothy Thank you for your kind comments gladly will reward our employees for their sincere attitude with our guests, we hope to continue to be favored with a visit in the near future. sincerely. Angel S. GM
5 out of 5
by Aurora

Best place ever!

Posted 30-May-2017 on Hotels
It is a nice and peaceful hotel. Not for kids more for adults. They have their own spa there and it is wonderful. The view is one of a kind. The room was very nice and clean. The entire staff is very nice. The have a little market there that you can buy groceries or even food if you don't feel like going out. Every night is a theme night.
Comment from Hotel Management
2-Jun-2017
Guest Thank you for your time to write your kind comments, we hope to have you back soon .. Sincerely Angel S. GM