Ratings based on 914 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Fantastic stay at Villa Del Palmar Flamingos

Posted 23-May-2017
Pros: Basically everything.
As a couple we fully and truly enjoyed our stay at Villa Del Palmar Flamingos. The room was clean, neat, spacious and comfortable. The facilities: restaurants, restrooms, bar, pool area, beach etc were clean and guest friendly. The staff was extremely friendly and courteous. The food was absolutely delicious (we tried all the restaurants). We loved our stay and we look forward to going back there with family members.
Comment from Hotel Management
24-May-2017 by Ler Medina Resident Manager, Hotel Management
thank you for your visit and review, we really appreciate your preference.
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Comfort level 10000

Posted 12-May-2017
The entire All inclusive experience at Villa del Palmar was above extraordinary. The view, staff, and quality of the food and drinks were amazing. Ernesto was one of the servers we interacted with the most and he exemplified outstanding customer service. Night after night he would go above and beyond to insure that we had the best possible experience. Thank you Ernesto and thank you Villa del Palmar for this amazing vacation.
Comment from Hotel Management
15-May-2017 by Ler Medina, Resident Manager. , Hotel Management
Hola Mouhamad, thank you for your visit and review. We really appreciate your preference.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the beach and local towns!!

Posted 24-Apr-2017
Family friendly hotel with great amenities. I would for sure recommend this hotel to others.
Comment from Hotel Management
25-Apr-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your review, We really appreciate your preference.
3 out of 5
Recommended
for Everyone
by A verified traveller

Excellent staff for food & beverage

Posted 23-Apr-2017
Pros: Beach staff was great and so were the pizza's
Cons: The green lawn chairs should be replaced and the seat cushions need upgrading also spa face cloths. Pillows horrible!
Location: We've visited several times so we've already done a lot. Still a great walk to Bucerias.
The food & beverage staff was wonderful. The downside was all the promises were not written down and it was difficult to find the 'greeter' to get the vouchers as promised. Everyone was friendly from the onset and then not so friendly later. It took 3 days and our valued time.
Comment from Hotel Management
9-May-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your review and your recommendations, we will consider them for our annually renovation investment. Gracias.
4 out of 5
Recommended
for Families
by A verified traveller

Villa del Palmar - Flamingo

Posted 21-Apr-2017
Location: Nothing nearby to walk to - you'll need to take a taxi or plan to walk for an hour or two.
The resort is clean, kept up to date, has a great staff, and adds something new every night, e.g. a show, dinner on the beach, etc. We went with the all inclusive option which was good. In short, if you stay for only a few days, then this may be the option for you but if you stay longer than say 3 days, you may not want to take the all-inclusive option. Your food options are limited to only 2 spots with basically the same menu.
Comment from Hotel Management
21-Apr-2017 by Ler Medina, Resident Manager, Hotel Management
Thank you for your review. We really appreciate your preference.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB, Canada

Beautiful oceanfront hotel with spacious rooms

Posted 16-Apr-2017
Loved all aspects of this hotel/condo. Generous rooms with large balconies all of which have a pool and ocean view. Lots of amenities at the hotel and in the surrounding area.
Comment from Hotel Management
19-Apr-2017 by Ler Medina Resident Manager, Hotel Management
thank you for your review, we really appreciate your preference.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Excellent Value for a beautiful hotel!

Posted 16-Apr-2017
I couldn't be more positive about this hotel, the facilities, the food (which was much better than any of the other 4 all-inclusives that I have done) and the staff were excellent. I will be going back!
Comment from Hotel Management
19-Apr-2017 by Ler Medina Resident Manager, Hotel Management
Hola Hayley. thank you for your review, we really appreciate your preference. We hope to see you soon.
1 out of 5
by A verified traveller from San Jose, CA

Very Disappointed!

Posted 10-Apr-2017
Pros: The landscape was nice.......
Cons: Front desk should be trained on not giving out other peoples room charges, only the people in the room should be able to sign for their tabs.
Location: Location was fine.
Front desk needs LOTS of training! I was giving a room w/1 King when reservation said 2 beds. My brother was able to sign for my bar tap, when I went to front desk to see why they gave me my sister hotel charges! Things like this should not happen. I kept slipping on the area rugs in the room. Elevators are worked on during the day rather then at night. The All Inclusive was ALMOST All Inclusive...we were able to have a limited brands of alcohol, we could eat at buffet or Pizza bar only. Their main focus is TIME SHARE, which my sister is but even then, she got the run around when making her reservation. My brother was sold a "Dream Weeks" and to his surprise it was just for 1 week not weeks! On a good note, the landscaping was very nice.
Comment from Hotel Management
7-May-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Elena, thank you for sharing your feeling with us, we very sorry for no covering your expectations, please receive a deep apology for all the inconvenience. We will use you experience as reference for training purpose trying to do it better next time. Gracias.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent stay, until checkout.

Posted 1-Apr-2017
We had a wonderful vacation and loved this hotel until it was time to checkout. They wouldn't honor the $50 spa credit that came with the Expedia package and also the one hour massage we were supposed to receive for attending a time share presentation. We hated to leave on a disappointed note after having such a great time. We'd still go back.
Comment from Hotel Management
3-Apr-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Dear Guest, thank you for your review. I would like to help you. If you can provide us more information it will be very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great pool

Posted 11-Mar-2017
Pros: Great pool. Great staff and food prices were good.
Cons: The drink prices were high.
Location: You can kayak from the beach or parasail. We took a short cab to the marina and caught a boat to Los Celitas for 'The Rhythm of the Night' show.
The staff is friendly. Very easy to get cabs to Puerto Vallarta and Sayulito. The pool is awesome with lots of room for people to spread out and the beach was great. You can walk two miles up the beach to restaurants in Bucerias.
Comment from Hotel Management
11-Mar-2017 by Ler Medina, Resident Manager, Hotel Management
Hola dear guest, thank you for your review, we really appreciate your preferences.