Ratings based on 894 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great pool

Posted 11-Mar-2017
Pros: Great pool. Great staff and food prices were good.
Cons: The drink prices were high.
Location: You can kayak from the beach or parasail. We took a short cab to the marina and caught a boat to Los Celitas for 'The Rhythm of the Night' show.
The staff is friendly. Very easy to get cabs to Puerto Vallarta and Sayulito. The pool is awesome with lots of room for people to spread out and the beach was great. You can walk two miles up the beach to restaurants in Bucerias.
Comment from Hotel Management
11-Mar-2017 by Ler Medina, Resident Manager, Hotel Management
Hola dear guest, thank you for your review, we really appreciate your preferences.
4out of 5
Recommended
for Everyone
by A verified traveller fromCentral Indiana

Great Hotel in Rivera Nyarite

Posted 3-Mar-2017
Very nice. Quiet. Beautiful pool. Nice staff. Near Bucerias with great restaurants. Bay is fairly rough.
Comment from Hotel Management
4-Mar-2017 by Ler Medina, Resident Manager, Hotel Management
Hola Polly, thank you for your review, we really appreciate your preference.
5out of 5
Recommended
for Couples
by A verified traveller fromOmaha, Nebraska

beautiful view of the Bay. Very friendly staff.

Posted 1-Mar-2017
Pros: Very clean, beautiful, very well run.
Cons: The timeshare people jump on you as soon as you walk in the door.
Location: Taxi service to anyplace you want to go.
Very safe area. Excellent food. Walking distance to neighboring village. We thought the timeshare people were very pushy and I would not recommend taking the tour of the facility.
Comment from Hotel Management
2-Mar-2017 by Ler Medina, Resident Manager, Hotel Management
Hola BJ, thank you for your review. We really appreciate your preference.
5out of 5
Recommended
for Families
by A verified traveller

Perfect for our family of four

Posted 19-Feb-2017
Pros: rooms were great, clean, well appointed
Cons: need a hot tub for kids. this is critical, there is only 1 tub at this location and they kick the kids out, supposedly due to temperature. it is feb
WE are a family f four, mom, dad and 6 and 8 year olds; my 82 year old mom stayed with us half the trip. The hotel is just the right size. We wanted very easy and close beach access and a big pool. You do not need to go through a hotel lobby to access beach and pool which is key for us. The hotel is 4 1/2 star luxury. The food was fabulous, we did not do the ll inclusive but paid as we went, the food is very very affordable and there are 3 good restaurants plus a deli convenience store. To get discounts off all food and convenience store as well as some other goodies (credits, trips, massage) etc. you need to do the 2 hour time share presentation. It is worth doing. You can say no and exit the end, the pressure was much less than other time share presentaions we have been to. fyi we bought a time share, it is points based which we like. most of my mentors have bought time shares, it seems to be a good $
Comment from Hotel Management
21-Feb-2017 by Ler Medina, Residence Manager, Hotel Management
Hola dear guest, thank you for your review. We are more than happy to know you and your family had a good experience. We really appreciate your preference.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 17-Feb-2017
Hotel was nice and very peaceful. The only Only down fall was the staff kept calling the room and offering free services in exchange for a free tour (time share). Very disturbing when your trying to rest.
Comment from Hotel Management
18-Mar-2017 by Ler Medina, Residence Manager. , Hotel Management
Hola dear guest, thank you for your review. We consider your comment regarding the telephone calls for future references. We really appreciate your time.
5out of 5
Recommended
for Everyone
by A verified traveller

the property is beautiful....the pool awesome.

Posted 13-Feb-2017
Pros: everything
Cons: more yoga classes
Location: all kinds of activities. We were much more interested in relaxing....we did
The staff, the pool, the beach (cold water but refreshing) the spa was wonderful - biggest surprise was how wonderful the food was both at the resort and the town of Buccerias so close had great restaurants. The dollar goes far too so the cost of the vacation was very reasonable.
Comment from Hotel Management
14-Feb-2017 by Ler Medina, Residence Manager, Hotel Management
Thank you for your review. We really appreciate your preference.
5out of 5
Recommended
for Everyone
by A verified traveller fromWisconsin

Posted 10-Feb-2017
Fantastic!!!! The hotel is time shared, but they were not bothersome about it at all. The food & accommodations were excellent. The property is only 10 years old & very clean while being right on the beach. Perfect vacation with out the crazy drinking. I'll be back as soon as I can get there.
Comment from Hotel Management
11-Feb-2017 by Ler Medina Residence Manager, Hotel Management
Hola Scott. Thank you for your review, we really appreciate your preference. Is always a pleasure to host guest like you.
4out of 5
Recommended
for Everyone
by A verified traveller fromoklahoma

We really love this place, but.......

Posted 9-Feb-2017
Pros: Every room has a view. The staff is great. The pool area is large and accomodating. The beach is awesome. Plenty of group activities at night.
Cons: The water pressure in the shower is terrible. Also, this year, for the first time, there was no English Channel for any of the major networks.
Location: There isn't much around without taking a taxi, but it a short ride to the shopping mall, to many other restaurants, etc. the area is safe for walking
We have been to this hotel/resort several times and we really do love it, but there is one thing i wish they would address. In order to get wet while taking a shower, you have to work pretty hard. Exaggeration of course, but the water pressure in the shower is really bad. I think they use restrictor shower heads to save water, but trying to rinse soap our of you hair can be somewhat of a challenge. The staff is so nice and accommodating. The spa is great, the pool is big enough with plenty of chairs and the beach area has more than enough chairs to enjoy the sun. The restaurants are OK. The margaritas are fabulous.
Comment from Hotel Management
24-Feb-2017 by Ler Medina Residence Manager, Hotel Management
Hola Carol, thank you for your preference. We really appreciate your comments. we will work on all the áreas of opportunity and do a big effort to improve them and do it better for your next visit.
5out of 5
Recommended
for Everyone
by A verified traveller fromIndianapolis

Wonderful place to recharge

Posted 7-Feb-2017
This was our first stay at the Villas, we loved every minute of it. The food is good, room is clean and well appointed, staff was wonderful and very helpful. Loved the beach, paddleboarding, volleyball and had no issues connecting in the hospitality room for wifi. The spa was wonderful and really enjoyed the pampering.
Comment from Hotel Management
8-Feb-2017 by Ler Medina, Residence Manager, Hotel Management
Hola Ann, thank you for your review. we really appreciate your preference. I always a pleasure to have guest like you.
4out of 5
Recommended
for Everyone
by A verified traveller fromEdmonton Alberta

beautiful hotel with great staff

Posted 2-Feb-2017
Pros: great staff, great food, perfect pool for kids. SPA IS AMAZING
Cons: an additional restaurant would be nice. Something of different ethnicity perhaps to give more variety. or even one night a week... perhaps a Japanese
Location: buecerias is a good bike ride or walk or quick cab. 30 min drive to Sayulita...which is amazing! large Mega (walmartish) 5 min cab
this hotel is immaculate and beautifully kept. Staff is excellent and works hard to make your stay enjoyable. We were all inclusive which is the only way you would eat at this hotel every day since the prices are higher than most. The food however is MUCH better than most restaurants. We enjoyed EVERYTHING on the menu! The activity team is fabulous. They work so hard its amazing. Lauren and Berrie were my daughters favorite! ALL of the staff is amazing. Now...the average age of the guests during our stay, I would guess to be around 70. Which we didn't mind because we weren't there for a party atmosphere. The pool is perfect for our little one. We had a great stay!
Comment from Hotel Management
3-Feb-2017 by Ler Medina Residence Manager. , Hotel Management
Hola Amy, thank you for your visit and review, we really appreciate your preference. Gracias.