Ratings based on 608 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great place, great staff

Posted 8-Jan-2017
We stayed there for 3 nights. Great beachfront hotel, with lots of activities for kids and grownups. Awesome rooms, with all the amenities that you need. The room we got had a very nice balcony that you could watch the sundown with a drink. Great pools, very nice food and the staff was very courteous. Already planning to go back.
Comment from Hotel Management
19-Jan-2017 by Ler Medina, Residence Manager, Hotel Management
Hola Dear Guest, thank you for your review. It is always a pleasure to host people that enjoy vacations.
4out of 5
Recommended
for Everyone
by A verified traveller fromDistrito federal

Excelente ubicación del hotel y playa

Posted 21-Dec-2016
Pros: La habitación, la alberca, la playa
Location: EL hotel tiene muchas actividades que hacen no ser necesario salir del hotel, cuentan con un minisúper!!
Excelente ubicación del hotel y playa Las actividades de playa son excelentes La cocineta de la habitación contiene todo lo necesario para la un buen desayuno
Comment from Hotel Management
24-Dec-2016 by Ler Medina, Gerente Division Cuartos, Hotel Management
Hola Vero, muchas gracias por tu visita y tus comentarios, apreciamos mucho tener huéspedes como tu. Esperamos tener la fortuna de volver a ser tu anfitrión pronto. Gracias.
2out of 5
by A verified traveller

Posted 15-Dec-2016
no wi-fi access,drinks very pricey, food ordinary.
Comment from Hotel Management
15-Dec-2016 by Ler Medina, Rooms Manager, Hotel Management
thank you for your opinión. we will consider it.
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful place, staff, food and accomodations. A+

Posted 13-Nov-2016
Pros: Beautiful hotel, warm beaches, good food, awesome service, what's not to love? The room was more than accommodating. The staff are friendly, and almost psychic! Thanks Oscar and Karla for putting up with everyone so graciously, even during the US election! 🙏 Namaste
Cons: Nada; es Paradiso. Honestly, they take care of everything!
Location: Close to whatever you want.
Comment from Hotel Management
14-Dec-2016 by Ler Medina, Rooms Manager, Hotel Management
thank you for your review. It is a really pleasure to have guest like you.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Great Hotel

Posted 8-Nov-2016
Pros: Clean & comfortable
Cons: Air Condition unit, the room was a little humid even though the air condition was running. But over all the room was comfortable and clean.
Only thing I didnt like is that they require credit card and block like $700.00 and then once you check out of hotel they make you pay with same Credit card and add additinal charges but then once room is checked out you have to wait for you money to be released from Credit card.
Comment from Hotel Management
24-Nov-2016 by Ler Medina, Roomd Manager, Hotel Management
Hola Robert, thank you for your feedback, we will see this issue of the credit card with our bank.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Beautiful Hotel!

Posted 27-Oct-2016
Pros: Cleanness, that's it pretty new & very up kept, beautiful views from every room! Nice patio's, small kitchen in the smaller units, maid service daily,
Cons: Not so much smell in lobby, to... to strong! Needs to cut back on it! For people with breathing problems, sinus problems, worst than perfume by 70%
Location: Fishing village next town down, nothingto do there like as if in town of Vallarta where you have so much fun & have everything there for you
Can not say enough nice things about this Hotel! A little far from town, but when you can get out of pool walk 15 steps & be on beach, & have everything you could want at this Hotel! It is quit new, very nice rooms, beautiful pool! Every staff member is a 10, Friday night fireworks, for those leaving & coming! Every night the Hotel puts something nice on ! I would got back in a heart beat!
Comment from Hotel Management
3-Jan-2017 by Ler Medina, Rooms Manager, Hotel Management
Hola Eduard, thank you for your review, we really appreciate your preference.
5out of 5
Recommended
for Everyone
by A verified traveller fromMMF

Posted 23-Oct-2016
Pros: El servicio
Cons: Que estaba muy restringida el área de fumar
Gracias buen servicio en general! El personal es amable.
Comment from Hotel Management
27-Oct-2016 by Ler Medina, Gerente Division Cuartos. , Hotel Management
Hola estimado Huésped, gracias por su comentario, apreciamos mucho su preferencia.
5out of 5
Recommended
for Everyone
by A verified traveller

exelente atencion..

Posted 30-Sep-2016
Pros: todo exepto mi paqute de bien benida me lo dieron 3 dias despues de mi llegada pero de ai en fuera padrisimo.
Location: hermosas
muy amables todo el personal. fue muy comfortable mi viaje ya que todos se portaron de maravilla y volvere y exclusivamente a ese hotelme gusto mucho
Comment from Hotel Management
3-Oct-2016 by Ler Medina, Gerente Division Cuartos, Hotel Management
Hola muchas gracias por su visita y sus comentarios. Le agradecemos su preferencia y esperamos tenerlo pronto de regreso.
5out of 5
Recommended
for Everyone
by A verified traveller

Great Resort right on the water!

Posted 28-Sep-2016
We had a fabulous time staying at the resort. The staff is friendly and go out of their way to make you happy and ensure that your stay is comfortable. The location was excellent. Can't wait to visit again!
Comment from Hotel Management
30-Sep-2016 by Ler Medina Rooms Manager, Hotel Management
Thank you for your review. We really appreciate your preference.
4out of 5
Recommended
for Everyone
by A verified traveller

Amplio hotel con buena alberca y playa.

Posted 20-Sep-2016
Pros: Amplitud, ubicacion
Cons: Mantenimiento
Location: Muy cerca de Bucerias y de Nuevo Vallarta
En general buen costo- beneficio. Todo bien salvo solo dos problemas uno fue que el elevador un día no funcionaba correctamente. y el otro es que la regadera tampoco funcionaba adecuadamente ya que la mayor parte del agua se salia por el grifo de la tina debido a que este no sellaba correctamente al jalarlo y ponerlo en posición para que saliera el agua por arriba.
Comment from Hotel Management
23-Sep-2016 by Ler Medina, Gerente División Cuartos. , Hotel Management
Hola estimado huésped, muchas gracias por su visita y preferencia. agradecemos mucho el tiempo tomado para escribir sus comentarios. reforzaremos con nuestro equipo de mantenimiento la revisión de estos puntos para evitar se repitan en el futuro.