Ratings based on 632 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Aug-2015
Excelente servicio,la alberca muy limpia y los cuartos con gran espacio.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely resort on quiet beach

Posted 23-Aug-2015
We spent 6 days in this lovely resort in a very spacious 1 bedroom apartment, with 2 bathrooms and 1 jacuzzi. We had a lovely balcony with an amazing sea and pool view. As it was the rainy season, the hotel was not packed with tourists, which was very good for us, traveling with a baby. Staff was very helpful, the maid always polite and professional. We didn't use the restaurants so could not comment on this but the bars were nice, offering a variety of drinks and cocktails. There is a supermarket about 25 min walk from the hotel and a little corner shop on site so we never lacked of anything. The only downside of this hotel is that is is very far from the city and will cost a lot in taxi rides should you wish to explore the area. If we were to return to Mexico, we will definitely consider staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Muy Recomendable En Pareja o Familia!

Posted 18-Aug-2015
Es la primera vez en este Hotel y cumplió mis expectativas ampliamente. Fui con mi familia y lo disfrutamos todo el tiempo, cuando tuvimos algún contratiempo nunca hubo que buscar mas de dos veces al personal para asistirnos y lo hicieron amablemente. Habitaciones muy bonitas y vistas la mayoría parcial al mar. Definitivamente regresaré!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Buen hotel

Posted 31-Jul-2015
Buen hotel pero la playa muy fea a comparación de los otros hoteles de nuevo Vallarta yo en lo personal voy a seguir buscando más opciones para mi próxima visita
3 out of 5
by A verified traveller from Michigan

Summer vacations 2015

Posted 12-Jul-2015
So many answers with NO or you can no do it or we do not have it. We received a visitor only to pick us upand he could not go to Lobby to wait for us, he has to wait on the street before cross security and we have to walk out to meet him. No mint to make mojitos. information about outside activities are not accurate.
3 out of 5
by A verified traveller from Los Angeles, CA

Nice, secluded hotel with aggressive sales people

Posted 10-Jul-2015
Pros: The room and resort ground.
Cons: The sales people is too aggressive with their tactics, the resort needs to tone it down.
The property is beautiful and the ground is well maintained. However, we were constantly harassed by the aggressive sale staff about attending their membership presentation, which was extremely annoying. We declined at least 3 times and ended up spending more time off the property to avoid the sale pitch.
2 out of 5
by A verified traveller from San Diego

Nice place but not for me

Posted 7-Jul-2015
There's nothing wrong with this one hotel. It had all the requirements of any other place. The things I liked: Located by the beach, has a big pool, a nice room with a kitchen, lots of security at the entrance. Did not like: 1. As is the case in many places you could waist a day dealing with the time share vendors. Believe me they try very hard to get you. In my opinion you don't save any money from buying a time share and why pay 12% interest rate? Say no and hit the pool. 2. No free Wifi except for a courtesy room. If you want to stay in touch with the world from your room it will cost you $10 U.S. /day. 3. It's a bit too isolated for my taste and could be difficult or time consuming to get to other places during the busy season. 4. Not really the hotels problem but many of puerto Vallarta cab drivers claim to not have change. If you pick one at the hotel you will be given a price so make sure they get change before you depart. If I return I would rather stay in puerto Vallarta. This place is located in Nuevo vallarta which is too isolated for my taste.
2 out of 5
by A verified traveller from Tulsa, OK

DO NOT PAY FOR ALL-INCLUSIVE

Posted 7-Jun-2015
Pros: Very clean and beautiful with great views.
Cons: Change the resort an all inclusive or not resort. Not a combination of the two. Stop all of the people selling stuff on the beach. Pick 1 day a week.
Location: 20 min or less to the airport. Plenty of places to shop and eat close by in a small town called Bucerias. You can walk but I'd take a cheap taxi.
This was a trip for our 10th wedding anniversary and all we wanted was to relax and have fun at the beach. We didn't get either one at this resort. When you first check in you are suppose to meet with a concierge to help you with your hotel stay, but that's not why you meet with them. They are signing you up for a time share meeting but you don't know that until later. And if you say no like we did you are constantly pestered. If you want a relaxing day at the beach you will not get it. We were constantly bothered by vendors walking up and down the beach on the resorts property every 15 minutes at least. And the resort seemed okay with it. Everyday the same people with the same things for sale. It got old very fast. The resort is very beautiful and clean with great views. But was hard to enjoy with these annoyances everyday. And lastly Do Not Get the All Inclusive Package!! Not worth it even if you eat and drink a lot. Luckily we read reviews here and decided not to purchase. Thanks to those reviews we saved half or more of the cost of the all inclusive package. There is an onsite market and deli to buy drinks and food too. Buy your drinks there!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Mex City

Excellent hotel but poor service

Posted 1-Jun-2015
Pros: View and hotel facilities.
Cons: Front desk service and room service.
Overall hotel is 5/5 but the stuff behavior is not up to the mark. Especially one of the front desk representative was very very rude even when the mistake was at hotel's end. I reach hotel at 2:30 pm for check in. Room wasnt ready by the and they asked us to wait for 30 min. By 3pm they requested us to take lunch so that they can finish the room cleaning but when we came back at 3:45 the room wasnt ready yet. Front desk representative was such a non sense person that he said we only guarantee check in by 3pm but we dont guarantee that your room will be ready. With a very rude behavior he said at 4pm that you room will be ready in next 20 min. But then we contacted manager on duty and she changed our room and gave us another one which was ready. Apart from this bad experience hotel is superb.
4 out of 5
Recommended
for Families
by A verified traveller from Redmond, WA

Great service, family friendly, right on beach

Posted 31-May-2015
Pros: Family friendly, excellent service
Cons: Food was good, lunch options by pool were great. Dinner options were a bit limited.
Location: Puerto Vallarta is a 15-20 minute cab ride, downtown Bucerias is a 5-10 minute cab ride. Lots of options to book excursions (Dolphins, horses, etc)
Great service from pool side waiters (Reynaldo & Jorge), kids'activites coordinator Sue is the best. Rooms have nice view of pool and ocean, newer resort.