Ratings based on 835 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromTijuana BC

Hermoso hotel con vista al mar

Posted 26-May-2016
Vacaciones muy agradables, el servicio del hotel es excelente. Regresaría en mis próximas vacaciones
5out of 5
by A verified traveller

Cuenta con toda la diversión y tranquilida

Posted 24-May-2016
No hay que salir del hotel. Es mucho más barato y VIP el trato y sin molestarte de nada. Exclente alojamiento. Yo regreso en breve !!!!!
Comment from Hotel Management
28-May-2016 by Ler Medina, Gerente de Cuartos, Hotel Management
Muchas gracias por tu visita y preferencia, será un placer tenerte de regreso.
5out of 5
by A verified traveller fromHouston, TX

Best resort I've stayed at.

Posted 10-May-2016
Pros: Everything - No Negative Comments
Property was amazing. From the time I walked in until the time I checked out. Very clean. I'm going back in December.
Comment from Hotel Management
12-May-2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Nicky muchas gracias por tu review. Is always a pleasure to work for guest like you. see you in december
Comment from Hotel Management
12-May-2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Nicky muchas gracias por tu review. Is always a pleasure to work for guest like you. see you in december
5out of 5
by A verified traveller fromColorado Springs, CO

Great hotel

Posted 29-Apr-2016
Pros: Clean.
Cons: Stop the Villa Group from hounding you to death about a time share.
Wonderful hotel with great pools and beach! Terrific staff in restaurant.
Comment from Hotel Management
30-Apr-2016 by Ler Medina, RoomsManager, Hotel Management
Hola Cheryl. Thank you for your review. we really appreciate your preference. We hope to have the opportunity of being your host again soon.
5out of 5
by A verified traveller fromOregon

SO much fun!

Posted 29-Apr-2016
Pros: The landscaping was more beautiful then we could have imagined. Pretty much in awe at every turn from the flowers, waterfalls, torches and sunsets!
Cons: You can't get cocktails in your room unless you also order food. Room service was GREAT!
Location: The Malecon has so many fun clubs and lots of entertainment on the Pier.
All inclusive was AMAZING! If you like great food, service and margaritas served to you on the beach, you'll love this place. We've never been so spoiled in our lives!
Comment from Hotel Management
30-Apr-2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Kelly. Thank you for your review. we really appreciate your preference. It is always a pleasure to work for guest like you.
3out of 5
by A verified traveller

Need to improve

Posted 28-Apr-2016
Pros: Food
Cons: Front desk
The lady who attended me at the front desk was not a happy person at all. She did not smile at me or recommended me any thing at my check in. Looks to me that. The main point at the hotel is make money out of the tourism. I was never told tips would be Charge anyplace I would eat. At your check out I found out that and I was never told Internet would be free because I am a gold member at Expedia. I was never told at my checking in. I have worked for five stars hotels in California and we always give the best of our services with happines. Food is good I have to be honest, but they need to improve at costumer s services.
Comment from Hotel Management
4-May-2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Henry, thank you for your feedback, we really appreciate your comments. We will reinforce our customer service with all our staff involved on this points.
4out of 5
by A verified traveller

Nice layout. Friendly guest. Great food.

Posted 28-Apr-2016
Cons: There was construction going on that bothered us. Would also keep food open later
Had a great time. Stayed for 3 nights. Food is better than some higher rated resorts. Beach area is nice and the pool was also warmer than some higher rated resorts that we stayed at during the same trip. Only reason this place isn't extremely high rated are the rooms which are a little dated, but have nothing wrong with them. If you don't plan to spend all day in your room than this place is awesome. Food and pool was better than a 5 diamond place we stayed at earlier in the week
Comment from Hotel Management
30-Apr-2016 by Ler Medina, Rooms Manager. , Hotel Management
Thank you for your review. we really appreciate your preference. we hope to complete the construction Works for this month of may. We are sure for your next visit, do not be an inconvenience. Thank you for your understanding.
5out of 5
by A verified traveller fromKansas City

Outstanding property on the beach in Nuevo Vallart

Posted 25-Apr-2016
Beautiful property, outstanding restaurants, friendly courteous employees, large pool facilities.
Comment from Hotel Management
30-Apr-2016 by Ler Medina, Rooms Manager, Hotel Management
Hola Todd, thank you for your review. we really appreciate your preference.
2out of 5
by A verified traveller

Nice place to sleep

Posted 20-Apr-2016
Don't get me wrong I really liked this hotel and I only have you complaint. I went to Mexico to be on vacation and party it up and at his hotel the staff starts to shut ever thing down by 10:30 at night. No pool, no hottub, and be quit or have someone tell you too if you get to loud. For this reason alone I will not be returning to villa del Palmer for my future trips!
Comment from Hotel Management
22-Apr-2016 by Ler Medina, Rooms Manager, Hotel Management
thank you for sharing your point of view, we respect and appreciate your opinion.
5out of 5
by A verified traveller

Comfortable stay

Posted 19-Apr-2016
We enjoy the food in hotel restaurant and also like the convenience of having complete set of kitchen supply to be able to cook warm oat meal or slice a watermelon inside the hotel room.
Comment from Hotel Management
22-Apr-2016 by Ler Medina, Rooms Manager, Hotel Management
Thank you for your review. We Really appreciate your preference.