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Reviews of Villa del Palmar Beach Resort and Spa, Puerto Vallarta

3.5 out of 5
Villa del Palmar Beach Resort and Spa, Puerto Vallarta
Blvd Francisco Medina Ascencio Km 2.5, Zona Hotelera Norte, Puerto Vallarta

Reviews

8.2

Very good

Rating 10 - Excellent. 720 out of 1546 reviews" "
Rating 8 - Good. 434 out of 1546 reviews" "
Rating 6 - Okay. 190 out of 1546 reviews" "
Rating 4 - Poor. 105 out of 1546 reviews" "
Rating 2 - Terrible. 97 out of 1546 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maryse Martine Rousseau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was wonderful and I would strongly recommend this property however I strongly recommend to take the all inclusive option because you’ll end up paying more in the end. The food and drink prices are very high if you choose to eat at the property. For those on a strict budget, you can book a Junior suite or a 1 bedroom suite with a full kitchen and go to Walmart and buy your own groceries. The only downside to this option is that you have to cook and clean after yourself. The staff do not clean your dishes. The property is very clean and staff are friendly and will go the extra mile to make sure your stay is enjoyable and relaxing. I will definitely return but with the all inclusive option next time. 😃🇲🇽🌴
Stayed 11 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Maryse, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. It would be an honor to have the opportunity to host you again.Kind regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Thomas Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Rhodalyn NANA ESUAA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Rhodalyn, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 different times and always wished I’d had more time to stay longer ! Comfortable beds great pool and quiet . Great resort !!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Gary, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Irenka Branka

Liked: Cleanliness, staff & service
The overall atmosphere is amazing
Stayed 10 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Irenka, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went very well. This is a great place for a family outing as there are lots of activities for all ages. The room was clean but the property is dated. I heard they’re tearing it down to build a new tower. I gave 4 stars because check in was very slow. The front desk was very busy and we had to stand on line multiple times to see if our room was ready- and it wasn’t ready until after stated check in time. Still, the food was excellent and we enjoyed our vacation.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Joan, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Dusty

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Dusty, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Orlando, Avalon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gerente General on Apr 15, 2024
Estimado Orlando, Gracias por visitar Villa del Palmar Puerto Vallarta, Estamos muy felices de que hayamos podido darle una experiencia positiva, Que tenga un excelente día, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Tony J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Tony, Thank you for your valuable comments. We appreciate your trust in Villa del Palmar Puerto Vallarta.We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail in order to provide an unforgettable experience.We will be more than happy to have you back.Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Shelly Lynn May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martin at the front desk was awesome. Service was slow at times and there was times we did not even get what we asked for, like more coffee or water at breakfast.Then on the last day, it was awesome! Not sure what changed. Maid service was excellent, always friendly and accommodating. The young guys on the beach setting up chairs and umbrellas were always smiling and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Shelly, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 8 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear David, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host. I will happily share your comments with our staff.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. All the best!!Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

6/10 Okay

Raul

Travelled with family and small children
It was fine you could just tell they treated you differently if you were a lighter skin tone, if you know what I’m saying
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Raul, As General Manager of Villa del Palmar Vallarta, I thank you for your valuable comments as they assist us in providing the high level of service our guests have come to expect.Please rest assured that every comment is reviewed and measures are being taken to remedy situations like the one you may have experienced.Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Vallarta another chance to be your host in the future.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere and the location of the hotel. We did however, pay more than expected.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ashley, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by prices. It is important for us to identify opportunities for improvement in order to sustain our exceptional service. We hope to have the honor to serve you again whenever your travels bring you back to Puerto Vallarta. Sincerely, Mauricio Quezada General Manager Villa del Palmar Puerto Vallarta

8/10 Good

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Suneet, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience staying at this property
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Salvador, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Reid, Palm Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except when I brought visitors to the property on Friday, Security denied them entry. I had to go talk to the manager fofvthem to enter.
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Reid, Thank you very much for the time you took to express your comments about your stay.It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Kashif, Fairfax

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out processes are painfully slow. Except that great property and friendly staff.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Kashif, Thank you for sharing this review after your recent stay at Villa Del Palmar Puerto Vallarta, We are thrilled that we could meet your holiday expectations through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service.Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

sheromie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice. The overall property is pretty clean, but the rooms are a little dated even though the colors are great and happy looking and the only issue I had was the air-conditioning smells when you turn it on. You can open the door, which helps us that kind of defeats the purpose of the air-conditioning. The food at the market was very good and we said outside with a nice view of the ocean the sunset and the food at the Trattoria restaurant was also very good and I love the two for one margarita happy hours. But be prepared to be inundated with their “concierges” helping you but really just trying to get you to go to timeshare presentation so they can sell you or upgrade you.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Sheromie, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

gillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Resort was great for me and my two young kids. Kitchen was great to have and grocery store very nearby. Beach and ocean bed were very rocky but no fault of hotel. Get the one bed suite - very spacious and worth the upgrade.
Stayed 9 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Gillian, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host. I will happily share your comments with our staff.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. All the best!!Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have lots to do in and around the resort
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Helen, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta have you back and offer you our sincere hospitality on your next visit.Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Jukka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Great location. Too bad it will be torn down this summer to build a new high rise hotel.
Stayed 14 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Jukka, Were thrilled to read that you enjoyed your stay at Villa del Palmar Puerto Vallarta. It is a true pleasure to know that your overall experience with us was enjoyable and exceeded your expectations. I look forward to meet you in the near future!Best regards,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Gerente General on Mar 29, 2024
Estimada Heather, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
We usually stay here 1-2 times per year. Great location. Friendly staff and kid friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Erika, Our greatest hope is that we have exceeded your expectations and that you have enjoyed our resort and facilities, as well as our cordial and warm hospitality. I hope you will not forget that at Villa del Palmar Vallarta you will find an excellent resort and that our reciprocal clients will take with them the best of impressions, because this is our first priority. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Sean, Highlands Ranch

Travelled with partner
Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Gerente General, on Mar 26, 2024
Estimado Sean, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales, Mauricio Quezada Gerente General, Villa Del Palmar Puerto Vallarta.

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been many times, unfortunately we were in room 352, clean, buy outdated,very noisy the first night, even refrigerator was loud.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Randy, Thank you for sending us your feedback.We value your opinion and we regret reading about the inconveniences you experienced. We can assure you that our team works tirelessly to provide excellent service and memorable experiences to all our guests. We thank you for your comments and rest assured that we take your concerns seriously.Once more, we would like to thank you for your invaluable opinion.Best Regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Feb 2024
Response from Gerente General on Mar 26, 2024
Estimado Christine, Gracias por evaluarnos,Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Beulah, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Ocean/beach front. Would stay here again
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Beulah, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, amenities
The cleanliness the service
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Sherrie, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Leonor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this property is family friendly. I love everything!!
Stayed 8 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Leonor, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

6/10 Okay

Andrea Van

Liked: Amenities, property conditions & facilities
Free breakfast and daily credits was not explained properly had to ask multiple times on how to use with 3 different answers. Despite paying for the room zero coffee or water was offered per day. Which I thought was pretty cheap. Staff at times were rude unfortunately and rushed you off the phone. After reviewing my bill saw that had I not mentioned the credit they would have charged me an extra 1000 pecos. The property itself is decent. A bit older but well kept! Some of the staff were absolutely lovely. For what I paid I don’t think I would come back.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Dear Andrea, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Berenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay , will be coming back soon
Response from General Manager on Mar 23, 2024
Dear Berenice, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. Our greatest hope is that we have exceeded your expectations and that you have enjoyed our resort and facilities, as well as our cordial and warm hospitality. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Ivory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not enough food options. Great location
Stayed 5 nights in Dec 2023
Response from General Manager on Mar 22, 2024
Dear Ivory, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Jean, Mount hope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had small kitchenette. Convenient for breakfast and lunch. Grocery store was 10 minute walk. Buses were easily accessible for travel downtown and marina Vallarta. Staff were so friendly and helpful. Maids did a great cleaning job . Shopping mall and 3 great restaurants were a 5 minute walk. Recreation was provided e.g beach and pool volleyball, cornhole, bocce, shuffleboard. Evening there was live music and weekly casino night.
Stayed 21 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Jean, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff the most. Didn’t like that the beach security would pick and choose whose towels to remove or leave. We sat on the chairs for about 1/2an hour then went to the breakfast buffet for 45 min. They removed our towels and books while leaving others for hours. I agree with the policy but be consistent.
Stayed 24 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Carol, I appreciate the time you took to share your experience with us.Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Raymond

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean and well organized. However dining and marketplace pricing was a reason to leave the faculty to shop as well as dining if you were not there on an all inclusive vacation.
Stayed 28 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Raymond, Thank you very much for the time you took to express your comments about your stay.I sincerely regret that your satisfaction was affected by the prices. It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Sandy

Travelled with partner
Liked: Staff & service, property conditions & facilities
This hotel has a great ocean location, Sandy beach, can swim in ocean lots of ocean waves. The hotel has 3 pools and a few hot tubs. It has a pretty good gym, older equipment but decient. Has a sauna and hot tub in gym area (in both Women and Mens area) I would recommend the pool away from the ocean. The other pools are noisy with families and kids and a lot of spring breakers ( we were there March 11 to 18th) This hotel is a bit run down. They are demolishing a part of it this summer 2024 to build new towers. We had some issues, no hot water at bathroom sink. Had maintenance come twice. Both times we were told we needed to turn on hot water in shower to get hot water in bathroom sink. We asked to speak with a manager , we never did get a call back. Then we had a water leak in the middle of the night, water dripping from the ceiling in the bathroom. My husband slipped on water in middle of night. There was mold growing on the ceiling. They did fix the leak. Maid sevice not great. We have stayed at motel 6 with better service, we did not tip. We had a few days when we got no hand towels and no wash clothes. Most days floors were not washed, were lightly sweeped, still had sand on floor. The breakfast staff were great. We only did the all inclusive breakfast. Over all l would rate this hotel at a 3.5.
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Sandy, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

RuQayyah

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from General Manager on Mar 19, 2024
Dear Ruqayyah, Thank you for your valuable comments. We appreciate your trust in Villa del Palmar Puerto Vallarta.We will be more than happy to have you back.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 13 nights in Feb 2024
Response from General Manager on Mar 19, 2024
Dear Hans, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.Your comments inspire us to keep our guests satisfaction as high as possible. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities
We liked the access to busing and shopping. Maid service was very good. We were not happy with the noise from neighbour property until 3 am most nights. We asked several time for a safe in our room. We had the instruction on how to use the safe but there was not safe. They promised to come to our room, but every time they never showed up. They did send two pieces of cake to our room with a note “ sorry for the inconvience”. I guess thats how the problems are solved!!!
Stayed 14 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Robert, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

6/10 Okay

Chantelle

The pub here screwed up our order terribly burnt the food took 1 hour to get nachos and wings and way to over priced!!
Stayed 16 nights in Feb 2024
Response from General Manager on Mar 19, 2024
Dear Chantelle, Thank you very much for the time you took to express your comments about your stay.I sincerely regret that your satisfaction was affected. It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

George R

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 10 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear George, Thank you for choosing Villa del Palmar Puerto Vallarta to spend your vacation and for sharing your experience with us.We are committed to offering outstanding service.We look forward to hosting you again soon.Kind RegardMauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Gordon James

Travelled with partner
Liked: Cleanliness, staff & service
Beachfront and easy access to the town
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Gordon, I would like to use this communication to express the gratitude of the Villa del Palmar Vallarta staff for your preference in selecting us as the official site of your visit. Our greatest hope is that we have exceeded your expectations and that you have enjoyed our resort and facilities, as well as our cordial and warm hospitality. We thank you again and look forward to welcoming you in the near future.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Penelope

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took a very long time. The two jr. suites we had reserved were not available and what was offered initially was unsuitable for 2 families, one with a toddler. After looking at 2 more unsuitable options, 2 adjoining rooms were found. This worked out well for us but it took well over an hour to sort it out
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Penelope, Thank you for your time invested on share your comments about your experience. I can assure you that notes has been taken and well make the changes in order to improve.Hoping to see you again, when your travels brings you back to Puerto Vallarta.Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

10/10 Excellent

Mark Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of beach spots
Stayed 6 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Mark, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Gerente General on Mar 11, 2024
Estimado Robert, Gracias por evaluar nuestros servicios, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing was good
Stayed 14 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Richard, Thank you for having taken the time to post your wonderful review of Villa del Palmar Puerto Vallarta and sharing how much you enjoyed our resort. We were truly honored to read that everything your experienced was amaizing. All of us here at Villa del Palmar Puerto Vallarta are looking forward to welcoming you back soon.Cordially yoursMauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Elvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at beach great Carlos took care of us though out our stay great employee
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Elvia, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home. We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated. We look forward to serve you and yours in the future when you come to your home away from home once again. Kind regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

XING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the activity team.Leo training peddle on swimming pool. Ian and Tino help peddle and Kayak in ocean,have lots of fun. Very happy stay in the resort.
Stayed 8 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Xing, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a long weekend and really enjoyed it! Staff was so friendly and accommodating. Pool area really beautiful and Carlos was very helpful getting beach chairs set up. Easy cab ride to Old Town & Malecon. Will return!
Stayed 4 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Chuck, We would like to express our appreciation for your kind words and positive rating of Villa Del Palmar Puerto Vallarta, It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience.It would be an honour to serve you again in the future at our hotel,Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Bernice Patricia, edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even though I am a member I purchased my week thru Expedia. They were entirely too eager to get me to my members update. That consumed tooooo much time! We were in the oldest part. Never got any seats by pools until late. Late night revelers at property next door and nothing but delivery/vac/garbage trucks bumping and beeping and honking at the wee hours of the morning. Very poor sound proof. The breakfast buffet was excellent (as usual) and the staff very courteous and attentive. However, if it wasn't included in the price would not have paid 40 usd. Very good food optiond off property and close by as well.
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Bernice, Thank you for sending us your feedback.We value your opinion and we regret reading about the inconveniences you experienced. We can assure you that our team works tirelessly to provide excellent service and memorable experiences to all our guests. We thank you for your comments and rest assured that we take your concerns seriously.Once more, we would like to thank you for your invaluable opinion.Best Regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta