Secrets Vallarta Bay Puerto Vallarta - All Inclusive

The staff and the facilities at this hotel are great.The food is really good quality and plentiful and the drinks are in constant supply, although the drinks is the main are just ok. However, this hotel was not what I was expecting from an adults only 4* hotel. The hotel is loud and noisy, there are pool games everyday and activities 4/5 times throughout the day. The sun beds are inches apart from each other and while the hotel has a no reservation policy on the beds, that's quite simply ignored and over 50% of the beds (nearly all those with shade) are "reserved" by 830am. Theres an inconsistency in the what the hotel says and what you receive in reality. Im all for a party hotel and if that's what you want you will not be disappointed here, but that's not how this hotel sells itself and not what I expected when I booked it. I did speak to the reception staff and I sent a message to the Customer service team while I was there, but this was ignored.